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Reviews of Hotel Zentral Mayoral 3 stars

Avenida de Castilla La Mancha, 3, 45003 Toledo, Spain

#33 of 39 hotels in Toledo

Guests' Choice

Review score

Based on 1111 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.6

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8

  • Value for money

    7.3

  • Free WiFi

    6.6

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Showing 1 - 63

  • Reviewed: 11 July 2018

    9.6
    Enjoyable stay in lovely Toledo
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Due to major roadworks immediately outside the hotel the area is currently a mess and parking wasn’t accessible- hence the hotel very quiet and obviously offering good rates. Staff were apologetic and helped as find alternate parking nearby - but meant car left in the heat not undercover.

    Comfortable modern hotel located just below the old town - an easy walk to the escalators to ascend. Staff very friendly and helpful. Buffet breakfast had plenty of options.

    Stayed in July 2018

  • Reviewed: 20 April 2018

    7.1
    Great room and convenient !ocation.parking onsite. But staff and food in restaurant let this hotel d
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Although the reception staff were very good, the bar and service staff could have been better. Obviously we were unlucky with at least five coach parties in the hotel during our stay.

    The room was very comfortable and the terrace with view of the city was excellent.well worth paying a little extra for the terrace.

    Stayed in April 2018

  • Reviewed: 2 January 2018

    7.9
    Big, clean rooms
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    As it was New Years Eve, their restaurant and bar were not open, so had to go outside hotel, there is a great bar around the corner

    Very clean, large rooms and hot water - a rarity in Spain

    Stayed in January 2018

  • Reviewed: 11 December 2017

    7.5
    A comfortable stay.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    A little basic and lacking in atmosphere. Staff were pleasant but not super friendly. Didn’t have a high chair in restaurant for breakfast. No tea or coffee making facilities which meant that I was unable to make bottles for my baby

    The rooms were nice and warm

    Stayed in December 2017

  • Reviewed: 2 December 2017

    5.8
    The location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Family rooms not family-friendly. No kettle for warming water, no kids area and no beds for younger children nor babies. The breakfast had very few options. No egg and beacon, no yogurts, no dark bread, weak coffee. The air conditioner was supposed to work but never did any difference. No shuttle service to/from the airport.

    The location

    Stayed in November 2017

  • Reviewed: 22 November 2017

    8.3
    - there is a vending machine at the entrance :) it looks...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    - the only bad thing is that there is a problem with hot water. within seconds it goes from hot to very hot and then coming back to hot.

    - there is a vending machine at the entrance :) it looks cheap for a three star hotel, but it comes really handy if you'd like to get something to drink. - the hotel may not be within the walled city but in a very close distance (400 meters) there are electric stairs that will carry you uphill into the walled city. - it is just 900 meters from the train station and you can walk that distance easily.

    Stayed in November 2017

  • Reviewed: 22 August 2017

    7.9
    The room was very clean, the bed was in the harder side but...
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    I know that european cars are usually small, but the car we rented, BMW 318D it is longer than others and it was very tricky getting out of the parking lot.

    The room was very clean, the bed was in the harder side but we liked that. I liked that we could adjust the room temperature to our liking. But most of all, it was very well located.

    Stayed in August 2017

  • Reviewed: 31 July 2017

    5.8
    It was ok for a short stay.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The room rate included WIFI but never got it. We asked for an iron which was provided (with no ironing board). The following day I was asked in a rude manner by one of the staff members why we had not returned the iron yet as they needed it for a wedding party that were staying at the hotel. He also added that the hotel did not have more irons.

    Location was convenient and breakfast was good.

    Stayed in July 2017

  • Reviewed: 26 July 2017

    7.1
    Good location Ok if you just want somewhere to lay your head
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Could not get a drink until eight and when we came back from the town bar was shut before 11 p.m. One night bar and restaurant closed we only stayed two nights . Breakfast very basic and sweet

    Breakfast is optional everything very sweet just cheese and ham no tomatoes with biscuits cakes bread and croissants. would be better offering breakfast in the price then they could offer a much nicer selection. Oh and orange juice very sweet from a machine. Bed comfy room ok but a tad old fashioned. One night restaurant closed so was the bar not offering very good facilities in tat department. But location fine

    Stayed in July 2017

  • Reviewed: 12 May 2017

    7.9
    Great stop over!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Liked it all.

    We were driving south and this was the perfect location to stop over after picking up our car. Parking was easy and easy on and off freeway. It is really close to the escalators that take you right up into the heart of the old city. Trust me you don't want to drive up there. It was a classic place with lots of old world charm. Great staff!

    Stayed in May 2017

  • Reviewed: 24 February 2017

    6.3
    Not bad - but you could do better for the price
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Very poor insulation from outside noise - regularly heard drilling and shower noise from other rooms. No safe available in the room. WiFi connection not great.

    Room itself was quite spacious and nicely decorated.

    Stayed in February 2017

  • Reviewed: 30 October 2016

    8.8
    Historic stay in Toledo.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    We can't remember having a breakfast so bad! The orange was powdered, the butter rancid,the cookies stale, The whole thing shouted 'cheap and nasty' We felt cheated!

    Location close to this wonderful city could no be better. The rooms are the most generous in size and the staff were so keen to speak in your language!

    Stayed in October 2016

  • Reviewed: 30 September 2016

    7.9
    Conveniently located Hotel but beware no bar or restaurant available.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There is a restaurant and bar in the hotel but it is only open to organised groups. Only breakfast is available. You cannot even buy a hot drink.

    Underground secure parking. Close to escalator (about 10 minutes walk) that takes you to the old town.

    Stayed in September 2016

  • Reviewed: 3 June 2018

    9.2
    Great location and good parking
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet didn’t work in room

    Great location and good parking

    Stayed in June 2018

  • Reviewed: 30 May 2018

    5.0
    Building work
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Building work outside as inside, noise from 9am to 6pm, no room Internet.

    Close to train station

    Stayed in May 2018

  • Reviewed: 22 April 2018

    5.0
    Nothing
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    No wifi in the rooms ???

    Nothing

    Stayed in April 2018

  • Reviewed: 5 November 2017

    5.4
    Poor breakfast
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast

    Stayed in November 2017

  • Reviewed: 30 October 2017

    8.8
    Kocation
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower pressure was very poor

    Kocation

    Stayed in October 2017

  • Reviewed: 14 October 2017

    9.6
    Location was great room was amazing wih terrace
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location was great room was amazing wih terrace

    Stayed in October 2017

  • Reviewed: 2 October 2017

    5.0
    Close to A42 and good for passing motorists.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy busy hotel. Mainly caters for coach tour parties

    Secure parking

    Stayed in October 2017

  • Reviewed: 28 August 2017

    8.3
    Very good value
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Single beds asked for double

    Service location staff

    Stayed in August 2017

  • Reviewed: 14 August 2017

    7.9
    one night stopover so didnt really use facilities.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Air con in room was defective - night staff quickly relocated us to another room. prompt service.

    great location for old town

    Stayed in August 2017

  • Reviewed: 23 July 2017

    4.2
    Try another one
    • Leisure trip
    • Family with young children
    • Family Room (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Unfriendly staff. Noisy sounds in the morning. Hotel under renovation (not announced in the reservation)...

    Close to the city

    Stayed in July 2017

  • Reviewed: 1 July 2017

    5.8
    ok hotel next to bus station.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    no safe in the room. both days of our stay both the bar and restaurant were closed, glad we were not on half board!!

    Stayed in June 2017

  • Reviewed: 12 June 2017

    8.3
    A good place compared with its price.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night

    The extra bed is the same size.

    Stayed in June 2017

  • Reviewed: 21 May 2017

    4.2
    Toledo's Fawlty Towers
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The receptionist

    Not much , pretty mediocre with average facilities and a very rude and obnoxious receptionist.

    Stayed in May 2017

  • Reviewed: 22 April 2017

    7.9
    Friendly and helpful staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Friendly and helpful staff. Clean room. Close to the old city. Underground parking.

    Stayed in April 2017

  • Reviewed: 30 March 2017

    10
    We had a cute little balcony overlooking the city
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We had a cute little balcony overlooking the city

    Stayed in March 2017

  • Reviewed: 6 March 2017

    6.7
    Staff were very helpful
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Bed was not very comfortable. It was quite noisy in the corridors and between rooms

    Staff were very helpful

    Stayed in March 2017

  • Reviewed: 3 January 2017

    10
    Large room
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Large room

    Stayed in January 2017

  • Reviewed: 25 October 2016

    7.9
    location
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 1 night

    location

    Stayed in October 2016

  • Reviewed: 4 October 2016

    6.3
    Location
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Late check in

    Location

    Stayed in September 2016

  • Reviewed: 6 September 2016

    8.8
    good value for money and food location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Some of the fittings were a little tired

    Location Very friendly and helpful staff

    Stayed in September 2016

  • Reviewed: 23 August 2016

    9.6
    Nice hotel close to town
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No WiFi in the room. Other Guests were very noisy

    Close to the town. Big room.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 February 2016

    8.3
    You can park at the hotel outside the walls of Toledo, and...
    • Leisure trip
    • Couple

    Skimpy breakfast. Inexcusable to serve margarine with no butter.

    You can park at the hotel outside the walls of Toledo, and be at the top of the escalator in about ten minutes walk. The room was comfortable and quiet.

  • Reviewed: 29 December 2015

    7.1
    We wouldn't have wanted to stay in the old city because...
    • Leisure trip
    • Group

    We wouldn't have wanted to stay in the old city because it could have been very difficult to access to accommodation on foot with large suitcases. Was happy with space in room and location.

  • Reviewed: 26 October 2015

    9.2
    The staff was vey friendly, helpful and spoke good English.
    • Leisure trip
    • Couple

    The motel was a bit tricky to find with the GPS but easier with Google maps on the phone. We were advised that we should have put the bus station (across road) as the destination for easier locating.

    The staff was vey friendly, helpful and spoke good English. The motel was a 5 minute easy walk to the escalators to the old city area. Our room was large, with quite dated décor but had a very large balcony with a great view over to the old city and the valley below. All up very comfortable and quiet at night, also had a small refrigerator (rare).

  • Reviewed: 2 September 2015

    7.5
    Competitive price, free parking lot near the hotel, kind...
    • Leisure trip
    • Family with young children

    The hotel and rooms are little bit old.

    Competitive price, free parking lot near the hotel, kind staff who provided hot water in late evening even the restaurant was closed.

  • Reviewed: 7 August 2015

    9.6
    very good value.
    • Leisure trip
    • Group

    Nothing to do with hotel but check the time that the escalator is turned off .... it's a long walk down. You can get a taxi but not when you have got halfway down and realise that gates are shut!!!

    very good value. Location excellent - very close to escalator up to the town.

  • Reviewed: 24 July 2015

    7.1
    The location not far from the escalators that directly up to...
    • Leisure trip
    • Couple

    No bad experience. Just that the hotel lacks any atmosphere. There were no facilities at all for food and drink at all at the hotel, not even a bar. When you have walked back from the old town on a hot day it would be nice to be able to sit somewhere and have a cold drink. Breakfast very ordinary.

    The location not far from the escalators that directly up to the old town. Spacious room with a big sun terrace, but no facility to order a cool drink to enjoy out there!

  • Reviewed: 21 July 2015

    6.3
    Breakfast and car parking near hotel
    • Leisure trip
    • Couple

    Air condition did not work, but the only room available with air conditioning was very small and with a roof patio that we had paid for.

    Breakfast and car parking near hotel

  • Reviewed: 17 July 2015

    4.6
    Huve free parking close to the hotel.
    • Leisure trip
    • Couple

    It was worst night in our trip because AC didn't worked properly and it was like a hell inside the room when the temperature outside was 40 at 9pm. Ordered double bed and got 2 separated beds that moved all the night. Avoid this hotel. Just park outside it on free parking and then you have escalators up to the old city.

    Huve free parking close to the hotel. Escalators to the old city.

  • Reviewed: 2 July 2015

    7.1
    The hotel is close to escalator that takes you to the city.
    • Leisure trip
    • Family with young children

    The hotel facilities are tired. We were there for only half a day so didn't really mind

    The hotel is close to escalator that takes you to the city. If you are driving then the hotel is very accessible and provides parking. The staff is very helpful.

  • Reviewed: 21 June 2015

    10
    Car park across the road was free.
    • Leisure trip
    • Couple

    The only thing about the hotel is that it could do with updating badly needs double glazing the noise from the traffic was bad.

    Car park across the road was free. The escalators we 2 min walk. The town was beautiful well worth the trip.

  • Reviewed: 18 June 2015

    7.1
    Great location at bottom of Toledo, we have stayed here in...
    • Leisure trip
    • Family with older children

    WiFi slow,could never connect to AP H212, they had others but signal strenght weak in our room. No hot water in our 2 rooms 214 & 212

    Great location at bottom of Toledo, we have stayed here in the past so decided to return, reasonable price

  • Reviewed: 15 June 2015

    7.5
    With the escalators just across the road it was ideal for...
    • Leisure trip
    • Couple

    Couldn't use the terrace because there was no shade available. Breakfast was a bit uninspired.

    With the escalators just across the road it was ideal for effortless access to the main tourist parts of the city. Handy for the bus and train stations

  • Reviewed: 10 June 2015

    5.4
    Location
    • Leisure trip
    • Couple

    They turn air conditioning off overnight, from midnight til 10 am, unless you ask for it to be kept on. Breakfast, wouldn't recommend, not great European breakfast. Recommend skipping having in town

    Location

  • Reviewed: 11 February 2015

    10
    Easy to find and plenty of parking nearby also very close to...
    • Leisure trip
    • Family with young children

    None

    Easy to find and plenty of parking nearby also very close to the escalator which takes you up into town. Staff we're friendly and spoke good English.

  • Reviewed: 24 May 2016

    7.5
    Ace city
    • Leisure trip
    • Group

    Rip off taxi

    Ace city

  • Reviewed: 11 March 2016

    8.3
    It was a nice place, near the old city
    • Leisure trip
    • Family with young children

    The rain, but it was not anyone's fault!

    It was a nice place, near the old city

  • Reviewed: 4 February 2016

    7.1
    Air Conditioned with some noise.
    • Business trip
    • Group

    Air Conditioned with some noise. No bottle water in the room.

  • Reviewed: 6 January 2016

    9.2
    The best choice for travelers who have to arrive by bus late...
    • Leisure trip
    • Group

    The best choice for travelers who have to arrive by bus late at night or leave early in the morning. We liked the cafe in the hotel, too.

  • Reviewed: 3 January 2016

    8.8
    Front desk very helpful.
    • Leisure trip
    • Couple

    Breakfast was very uninteresting. Nothing hot offered except beverages.

    Front desk very helpful.

  • Reviewed: 15 November 2015

    9.2
    Location was great.
    • Leisure trip
    • Couple

    Location was great. Right next to the bus station and about ten minutes walking from the city mechanical steps.

  • Reviewed: 20 August 2015

    8.8
    Location just few minutes from the escalator.
    • Leisure trip
    • Family with older children

    Poor wifi.

    Location just few minutes from the escalator. Good price. Garage. Balcony to smoke there. :)

  • Reviewed: 27 July 2015

    7.5
    Convenient location and large rooms and a good bathroom
    • Leisure trip
    • Couple

    All was fine although the plugs did not fit into the sink and bath very well.,

    Convenient location and large rooms and a good bathroom

  • Reviewed: 5 July 2015

    10
    The hotel was very clean with friendly staff and in a great...
    • Leisure trip
    • Family with older children

    The hotel was very clean with friendly staff and in a great location.

  • Reviewed: 8 June 2015

    10
    The balcony was awesom
    • Couple

    The balcony was awesom

  • Reviewed: 5 May 2015

    7.1
    The staff attitude.
    • Leisure trip
    • Family with young children

    No air conditioning.

    The staff attitude.

  • Reviewed: 21 April 2015

    10
    Close to the old town
    • Leisure trip
    • Family with young children

    Outside noise

    Close to the old town

  • Reviewed: 6 April 2015

    8.8
    location, friendly staff, parking, crib
    • Leisure trip
    • Family with young children

    old bed and linen, air conditioner not working properly, poor wifi

    location, friendly staff, parking, crib

  • Reviewed: 29 January 2015

    8.8
    Perfectly located just steps away fr0m the escalator.
    • Leisure trip
    • Couple

    Breakfast buffet is so so.

    Perfectly located just steps away fr0m the escalator. Great staff. Room Great

  • Reviewed: 11 January 2015

    7.9
    Convenience for access and Old Town.
    • Leisure trip
    • Couple

    Prefer duvets on bed.

    Convenience for access and Old Town. Good breakfast.

There are also 21 reviews without text. These impact the overall review score.

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