Reviews of Melia Benidorm This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avenida Doctor Severo Ochoa, Nº 1, 03503 Benidorm, Spain

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Reviewed: September 12, 2025 · Stayed in September 2025
Verified reviewReviewed: September 12, 2025 · Stayed in August 2025
Verified reviewEverything !
Reception very slow but overall excellent
Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewWe have been to this hotel several times and the high standard is consistent. All of the staff were pleasant and smiley. I would like to mention Talia in reception who welcomed us upon check in. She was extremely personable, identified the additional needs of my husband and dealt with it in a professional manner, both efficiently and effectively making our stay even more enjoyable. Well done Team Meliá. We'll be back!!
Dear Madam, We'd like to thank you for this positive feedback about your stay in our hotel. We're delighted to maintain our high standards across multiple visits, a hallmark of our service culture. Our team takes pride in delivering personalized attention through features like The Level service and 24-hour reception. Nothing makes us happier than welcoming loyal guests back to our tropical retreat with its Mediterranean-inspired rooms and three distinct pool areas. We look forward to welcoming you back on a future occasion. Best regards, Begoña Orihuela, Guest Manager
Dear Madam, We'd like to thank you for this positive feedback about your stay in our hotel. We're delighted to maintain our high standards across multiple visits, a hallmark of our service culture. Our team takes pride in delivering perso… Show more
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewRooms was perfect for 3 people Shower pressure was amazing Rooms cleaned daily. Front desk staff was helpfull Swimming pool area was great size and them of it was brilliant.
The breakfast wasn't the greatest in my opinion with the bacon and sausages not to my liking. Sunbed areas around the pool was hard to get beds that wasn't covered by shade from all the trees not a major problem but would be nice to have some areas without the trees.
Dear Sir, We appreciate that you took the time to share your experience with us. We're delighted our spacious accommodations with daily refreshment met your needs, and that our signature rainfall showers provided the perfect start to your days. Our team takes pride in maintaining our spectacular lagoon-style pool complex surrounded by tropical gardens. Regarding breakfast preferences, we regret any disappointment with our international buffet options while appreciating your feedback as we continually refine our gastronomic experiences. The shaded pool areas you mention are part of our conscious design to offer respite from Mediterranean sunshine, though we acknowledge the balance needed for sun-seeking guests. Your kind words about our front desk team will be shared as excellent examples of our service culture in action. We look forward to welcoming you back on a future trip. Kind regards, Begoña Orihuela, Guest Manager
Dear Sir, We appreciate that you took the time to share your experience with us. We're delighted our spacious accommodations with daily refreshment met your needs, and that our signature rainfall showers provided the perfect start to you… Show more
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewReviewed: September 8, 2025 · Stayed in September 2025
Verified reviewReviewed: September 8, 2025 · Stayed in September 2025
Verified reviewEverything couldn't compline about anything it was 20 out of 10
Everything
Dear Madam, Please accept our thanks for your kind review regarding your stay. We're delighted you enjoyed our prime location just 900m from Levante Beach and our three distinctive pools including the spectacular lake-style swimming area. Our team takes pride in delivering personalized service through The Level amenities like premium bedding selections and private terrace access. The fusion of Mediterranean flavors in our all-inclusive dining options complements our commitment to creating memorable gastronomic experiences. We look forward to welcoming you back on a future occasion. Best regards, Begoña Orihuela, Guest Manager
Dear Madam, Please accept our thanks for your kind review regarding your stay. We're delighted you enjoyed our prime location just 900m from Levante Beach and our three distinctive pools including the spectacular lake-style swimming area.… Show more
Reviewed: September 5, 2025 · Stayed in September 2025
Verified reviewThe beds
Dear Sir, Thank you for sharing your experience with us. We're delighted you appreciated our high comfort standards and dedicated staff service, hallmarks of our Meliá service culture. Regarding your observations, we offer Dream maker mattresses in our Junior Suites and provide daily housekeeping to maintain our cleanliness standards. Our Rincón de Loix location offers proximity to Levante Beach while maintaining peaceful surroundings. You might enjoy The Level rooms featuring premium bedding options and private lounge access for enhanced relaxation during future visits. We look forward to welcoming you back on a future trip. Kind regards, Begoña Orihuela, Guest Manager
Dear Sir, Thank you for sharing your experience with us. We're delighted you appreciated our high comfort standards and dedicated staff service, hallmarks of our Meliá service culture. Regarding your observations, we offer Dream maker m… Show more
Reviewed: September 4, 2025 · Stayed in September 2025
Verified reviewThe bed
very, very dirty;old rooms;the pool was old. the price isnt justified.
Dear Sir, Thank you for the time you have taken to review your stay. We're pleased you appreciated our Dream maker mattress in The Level rooms, designed for optimal sleep quality. Our daily housekeeping protocol ensures all rooms undergo thorough cleaning between guests, and we've recently refreshed our room decor in 63% of accommodations including The Level Superior Rooms. The outdoor pool features a modern filtration system renewed in 2023, while our all-inclusive service provides access to three dining venues, premium beverages, and Energy for Life activities. We invite you to experience our renovated The Level accommodations with soundbar systems and Rituals® amenities on your next visit. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Begoña Orihuela, Guest Manager
Dear Sir, Thank you for the time you have taken to review your stay. We're pleased you appreciated our Dream maker mattress in The Level rooms, designed for optimal sleep quality. Our daily housekeeping protocol ensures all rooms underg… Show more
Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in September 2025
Verified reviewPool area was like paradise
Dear Madam, It is a pleasure to receive your positive feedback following your recent stay. We are delighted that you enjoyed our spectacular lake-style pool surrounded by tropical gardens, creating that paradise-like atmosphere you described. Your high ratings for our facilities reflect the quality of our comprehensive amenities, including our spa, fitness center, and multiple dining venues. We take great pride in maintaining the highest standards of cleanliness through our daily housekeeping service, and we're pleased this met your expectations. Our dedicated team strives to provide exceptional service culture, and we're grateful for your recognition of their efforts. We look forward to welcoming you back on a future occasion. Best regards, Begoña Orihuela, Guest Manager
Dear Madam, It is a pleasure to receive your positive feedback following your recent stay. We are delighted that you enjoyed our spectacular lake-style pool surrounded by tropical gardens, creating that paradise-like atmosphere you descri… Show more
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in July 2025
Verified reviewStaff were friendly and helpful
Dear Madam, We would like to thank you for this positive feedback about your stay in our hotel. We are delighted that our multilingual team provided you with friendly and helpful service throughout your stay. It brings us joy to know that you appreciated our excellent facilities, including our spectacular lake-style pool, indoor heated pool, and comprehensive spa services. Your perfect score for comfort reflects the quality of our Mediterranean-styled accommodations, while your appreciation of our prime location near Levante Beach validates our position as a tropical paradise in Benidorm. Thank you again; we hope to welcome you back soon. Kind regards, Begoña Orihuela, Guest Manager
Dear Madam, We would like to thank you for this positive feedback about your stay in our hotel. We are delighted that our multilingual team provided you with friendly and helpful service throughout your stay. It brings us joy to know that … Show more
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in June 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewThe Hotel is very big and it as a lot of activities. The swimming pool is a very positive point with a lot of palms and it is huge with space for kids and adults. The bed is extra large and comfy. Good spacious room.
The breakfast is very full, some difficulties in getting table and access. Besides it as a lot of quantities but not that quality needed in the food. The elevators very congestioned with traffic, a lot of time waiting for the elevator.
Dear Sir, Thank you for taking the time to leave a review of your recent stay. We are delighted that you enjoyed our spectacular lake-style pool, which indeed offers dedicated areas for both adults and children, complemented by our tropical gardens with palm trees. Your appreciation of our spacious rooms with comfortable Dream Maker mattresses is wonderful to hear. Regarding breakfast time, we acknowledge the peak hours can be busy, and we continuously work on optimizing our service flow. As for our elevators, we understand the waiting times during high occupancy periods can be longer than desired. We take pride in our Mediterranean and international cuisine, and we're sorry your dining experience did not meet your expectations. We're pleased that you recognized the extensive range of activities we offer, making your stay engaging and entertaining. We look forward to welcoming you back again for an improved experience. With kindest regards, Begoña Orihuela, Guest Manager
Dear Sir, Thank you for taking the time to leave a review of your recent stay. We are delighted that you enjoyed our spectacular lake-style pool, which indeed offers dedicated areas for both adults and children, complemented by our tropi… Show more
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewEverything about this hotel is excellent. It was our second visit here to Melia this year so we brought family as they were over here on holiday to where we live here In Spain
Nothing at all
Dear Sir, Thank you for taking the time to review your recent stay. We are delighted that you chose to return to our hotel and even brought your family to experience our service culture. Our Mediterranean-inspired rooms, extensive facilities including our spectacular lake-style pool, and prime location near Levante Beach create the perfect setting for memorable stays. We take great pride in maintaining the highest standards of cleanliness through our daily housekeeping service, while our dedicated team strives to provide exceptional value through our all-inclusive dining options and premium amenities. We look forward to a return visit from you in the future. Best wishes, Begoña Orihuela, Guest Manager
Dear Sir, Thank you for taking the time to review your recent stay. We are delighted that you chose to return to our hotel and even brought your family to experience our service culture. Our Mediterranean-inspired rooms, extensive facilit… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewNice hotel, nice swimming pool.
Cleaning service was terrible. The bathroom needs thorough cleaning ; dust marks were visible and the staff basically enters the bathroom just to change the towels. There is no toilet brush available. On Saturday, the cleaning lady was in a hurry to finish her shift so she skipped our room because it was 10.30 a.m… On departure, we checked out at 6 a.m so we didn’t get any breakfast although we were charged for it. Considering that we travelled with a child, I kindly asked the reception (on the night before our departure) if we could have for the child some croissants to take away and I was told that there is no one from the kitchen staff available at that hour ( although breakfast starts at 7.30 a.m ) and that only at 7.45 will someone open the restaurant. A terrible lie and disrespect towards the customer, from my point of view.
Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you appreciated our spectacular lake-style pool, which is one of our most cherished features, surrounded by tropical gardens. We are also glad you found our hotel nice overall, as we strive to maintain our high standards throughout our facilities. Regarding the housekeeping concerns you raised, please know that our standard cleaning protocol includes thorough bathroom sanitization, and we will address this with our housekeeping team. About your early departure breakfast request, we actually do offer early breakfast solutions through our 24-hour room service, which seems to have been miscommunicated during your interaction with our front desk. We would like to highlight that our hotel offers various room categories, including The Level experience, which provides enhanced services and amenities for an elevated stay experience. We hope to welcome you back on future occasions. Best regards, Begoña Orihuela, Guest Manager
Dear Guest, Thank you for taking the time to provide us with your review. We are delighted that you appreciated our spectacular lake-style pool, which is one of our most cherished features, surrounded by tropical gardens. We are also glad… Show more
Reviewed: August 19, 2025 · Stayed in July 2025
Verified reviewReviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 17, 2025 · Stayed in June 2025
Verified reviewReviewed: August 17, 2025 · Stayed in June 2025
Verified review