Avenida Doctor Severo Ochoa, Nº 1, 03503 Benidorm, Spain
#96 of 131 hotels in Benidorm
Guests' ChoiceBased on 1079 hotel reviews
8.0Cleanliness
8.2
Comfort
8.3
Location
8.1
Facilities
8.2
Staff
8.8
Value for money
7.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Lesley
United KingdomN/a
Clean and friendly
Stayed in March 2024
Reviewed: April 16, 2024
Arthur
SpainThe bathroom ceiling had a leak, the bathroom hadn't been cleaned properly...the rooms need modernising....the plastic had been rubbed off the headboard...the whole place needs a little TLC.
The location !
Stayed in April 2024
Reviewed: April 15, 2024
Keith
United KingdomHotel rooms starting to look tired. Ie repair to Bath and wear on bed headboard
Stayed in April 2024
Reviewed: April 15, 2024
Peter
United KingdomGreat breakfast
Stayed in April 2024
Reviewed: April 11, 2024
Sonia
United KingdomBeds too hard made it bad for sleeping! Food, well brekkie had everything you could want, but any other food, was mediocre international hotel, lots of variety admittedly, salad and cold food all you could need but the hot food selection was cool at best. Desserts plenty of choice. For an all inclusive hotel the entertainment isn't so good, kids club not much on (as other AI hotels we've visited in past). Hotel due have a small pay for games room with pool table and table tennis, indoor pool was great cos still too cold for outdoor pool being beginning of season, Easter.
Hotel beautiful and great location. Staff amazing. Rooms and facilities great as you'd expect from a 4*
Stayed in April 2024
Reviewed: April 3, 2024
Andrews
United Kingdomroom was excellent The Breakfast choices were very good rather dissapointed with the evening meal options
Stayed in February 2024
Reviewed: March 28, 2024
Kristina
United KingdomOnly thing I can think of was that you had to buy the water with the evening meal.
Clean, helpful & friendly staff. Good food. Heated pool.
Stayed in March 2024
Reviewed: March 27, 2024
Sharon
IrelandBeds quite hard and uncomfortable. Hotel a bit dated. No outdoor pool , when we asked about it we were told it won't be ready till end of May .
Room cleaned every day, fresh towels every day also.
Stayed in March 2024
Reviewed: March 22, 2024
James
United KingdomLocation and facilities
Stayed in March 2024
Reviewed: March 18, 2024
Karen
SpainIf there was a downside it was the condition of the headboard. Unfortunately this wasn’t in a good condition and was flaking off, obviously this got on us and into the bed. We also found the safe very difficult to use, although to be fair, that could have just been user error, we are not too technologically minded. Our room number was 305
The location was superb, we had booked a night at Benidorm Palace, so your hotel was fantastically located. The staff were very professional and helpful, always happy to help and welcome you. The breakfast was very nicely laid out, a good variety of food and it was lovely to be able to choose a cooked option too (omelette). Room was very clean.
Stayed in March 2024
Reviewed: March 16, 2024
Thomas
United KingdomThe beds are rock hard !!! Also it is up a bit of a hill so for someone with mobility issues it can be tiring walking up … other than that all good
Lovely big hotel with lots going on …. Staff at reception were lovely and Jose in the cafe was really lovely and good fun such a star
Stayed in March 2024
Reviewed: March 13, 2024
Pauline
IrelandNothing
Location and the buffet and cleanliness
Stayed in March 2024
Reviewed: March 12, 2024
Janice
SpainCar parking at 19 euros per night was expensive.
Pleasant helpful staff, comfortable rooms and generally reasonable prices.
Stayed in March 2024
Reviewed: March 12, 2024
Stephen
SpainNothing
Facilities in the room free coffee tea . Bathroom very clean beds comfortable
Stayed in March 2024
Reviewed: March 11, 2024
Maureen
Spain1 or 2 items in our room which needed attention, the bathroom door was sticking to the floor and you couldn't open it properly, also the headboard damaged and needs replacing
Perfectly situated for benidorm palace, lots of bars around Hotel lovely clean and comfortable, breakfast very good
Stayed in March 2024
Reviewed: March 11, 2024
Kathryn
United KingdomRoom in need of upgrades.
It’s location, 5 minutes walk to Benidorm Palace. the public areas were lovely, our room was a little tired, needed some upgrades. Basic but comfy beds and nice hot shower. And secure car park.
Stayed in March 2024
Reviewed: March 8, 2024
Anna
GermanyThere were ants in our bathroom (room 311). The air conditioner was turned off so we had to open our balcony door, unfortunately we were right over the outside patio seats and the music went on well past midnight; therefore having to close our door and be hot and uncomfortable.
The hotel was located in a great location, super easy to walk to the beach, stores and restaurants. The staff was fantastic, friendly and very helpful at all hours. I enjoyed the bar and outside seating area off the main lobby.
Stayed in March 2024
Reviewed: March 4, 2024
Michelle
United KingdomThe outdoor pool was closed so we went to the indoor pool but didn't stay long as there was black mold all along the floor. The room doesn't have an iron and ironing board so put some clothes into the laundry service for ironing and got a call two hours before we were due to go out to say they wouldn't be able to iron the items so they returned them to us undone. Wanted to try a spa treatment during our stay but everytime I went to book in the door was closed with a sign saying in treatments so never got to book
The hotel reception is very nice, bar staff were very friendly. Location was great for Benidorm Palace
Stayed in March 2024
Reviewed: March 2, 2024
Eileen
SpainThe room and bathroom were in need of refurbishment. It is very dated to have a shower above the bath. Lots of bits had been touched up badly. However, as we were only staying one night it did not bother us.
The breakfast was excellent with a vast choice.w We had a swim in the indoor pool which was very pleasant.
Stayed in March 2024
Reviewed: February 8, 2024
Mandy
SpainThe hotel was a bit dated . The bedroom was dated . Not a lot of lifts for the hotel .spent more time waiting on lifts
Location was in good area for amenities.
Stayed in December 2023
Reviewed: February 2, 2024
Julie
SpainWe couldn't get the safe or the AC to work but in fairness we didn't report it as we didn't have time to wait in the room for either issues to be resolved, which I'm sure they would have been.
The location is great being walking distance to both the beach and Benidorm Palace. The staff were all very friendly and it was a lovely surprise to receive a complimentary bottle of Fizzy and a cake for my Birthday! This is the 4th time I've stayed here and it is always very pleasant.
Stayed in January 2024
Reviewed: January 30, 2024
Amanda
United KingdomLights in room. Not bright enough to put on make up and put in contact lenses
Like the choice of food, coffee was great. Cheese and bread rolls a good choice
Stayed in January 2024
Reviewed: January 29, 2024
Pete
SpainThe pool area was being renovated, couldn't get the aircon to cool the room down as it was too hot.
Classy hotel
Stayed in January 2024
Reviewed: January 29, 2024
Michael
SpainFor a five star sup I thought the hotel was looking very dated the rooms especially. We paid the extra for the level service which turned out to be a waste of time as there breakfast buffet was empty in the private room and no tables free as there was one girl looking after the whole room
Lovely and clean hotel and the staff are amazing . I like the fact the hotel offers parking on site
Stayed in January 2024
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