Tiny lift. But at least there was one. Smalll room but the view of the lively square made it seem bigger. Walls rather thin or maybe neighbours were noisy.

Location. Fantastically pleasant and helpful staff. Loved bright breakfast room. Well worth walking a few steps outside. Clean and bright.

Stayed in April 2024

Nothing - it was a wonderful stay.

The location of the hotel can’t be beat. I stayed there several years ago and the hotel has don’t a major renovation. My room was wonderful with views of the square. However there was hardly any noise and the curtains kept out light. The staff was very helpful. I didn’t get to have the breakfast as my flight left early the next morning. I’d definitely stay here again. If you’re looking for a clean, well located moderately priced hotel this is the place for you in Madrid.

Stayed in April 2024

My stay of 5 days was not long enough.

The rooms are comfortable and well set up, and the location is perfect for any Madrid activities you have planned.

Stayed in April 2024

There is no AC

Location and staff

Stayed in April 2024

Great location! Very welcoming staff!

Stayed in March 2024

Room was a bit small and next to big square, so you had lights from the bars until late in the night.

Very central, clean and in nice neighborhood. English speaking and friendly staff.

Stayed in April 2024

Everything was perfect.

A very nice, beautiful and clean small hotel in the heart of Madrid. The square in front is one of the most most vibrant areas of the city. Spacious room, well decorated. A bottle of water was also offered in the room free of charge. The breakfast starts at 8:00. However, they prepared a nice take away package because I had to check out earlier. Much appreciated!

Stayed in March 2024

The not so good. Just a preference but I had asked for a quite room and was given one on check in but these are internal rooms (larger than the rest) that face into a dark and unattractive inner courtyard. Fine if you are there overnight but I was staying a week so had them move me to one that was smaller but had a view and light, that just meant a wait until the room was ready, nothing life threatening. The biggest problem is sound insulation between the rooms, and not sure if it is a common problem across all outside rooms, I could hear the people in the next room speaking. There is also a wall mounted bar refrigerator next to the bed, it is noisy so if you are a light sleeper you need to have the staff turn it off, it's so small that it's impractical anyway other than to keep a couple of small bottles in. There is also a large gap under the entry door so there is a lot of light spill from a highly illuminated passageway which again isn't conducive to a good night sleep.

The Good. If you are in Madrid for the major museums this is a great location as they are all within a 10 to 15 minute walk. The Staff were wonderful and that in itself makes for a good hotel and stay. It's a corner location overlooking a large Plaza so feels open and light. The room though compact had a good layout, storage and bathroom. I had a room on the first floor overlooking Plaza de Santa Anna, I would suggest a room on level 2 (you will be more removed from the Plaza with more privacy) so it was a very open view with lots of light, the double glazing meant there was no real issue with the noise from the busy Plaza but it meant keeping the doors closed. The breakfast room is a lovely space to start the day in and the breakfast offering the best I've had in a 3 and 4 star hotel in a long time, the person looking after guests couldn't be more helpful or accommodating.

Stayed in March 2024

Everything was super. The breakfast was the same but very good. The reception staff were excellent. I would come back.

Stayed in March 2024

The only thing that was bad is the walls..... They just made of paper..... You can hear everything what is going on in near rooms. Watter etc....

The location is perfect wallking distance to all the main attractions of the city . The staff is very helpful and friendly. Perfect. Tha breakfasts is good. The room is a bit small but fine for a couple Bad is pretty comfortable.

Stayed in March 2024

As bathroom door was transparent, once it is used at night, the light coming from the bathroom enlightens the whole room.Besides that, everthing was fine.

Great location, it was very easy to walk around the city from the hotel.Hotel is surrounded by lots of bars, restaurants, markets. Our room was super clean and C/In&C/Out was very easy and comfortable.

Stayed in March 2024

Great little hotel, perfect location making it easy to walk to many lovely places. The staff were very friendly and helpful. Everything was spotless, very clean. Breakfast was included, a continental style with plenty of choice. Room was a little small considering it was a double but I was alone so managed fine. Good value for money

Stayed in March 2024

The rooms are tiny

Perfect location with view to Plazza Santa Anna. The rooms are clean and breakfast very good.

Stayed in March 2024

Our room overlooked the street and we found it was noisy at night. We chose this hotel because it advertised soundproofed rooms but in reality this was only the installation of single glazing to the balcony and it didn't do much to shut out the noise. However, when we mentioned this to the receptionist she straight away organised for us to change rooms to a quieter, inner room. Also, in fairness to the hotel there were some repairs going on in the surrounding streets and a lot of the noise was from cars running over temporary metal ramps.

All the staff were very friendly and helpful. Breakfast was excellent with plenty of choice. Everywhere was exceptionally clean and I noticed that when rooms were being cleaned between guests, they pulled the beds away from the wall. Not everywhere does that. The hotel is in a fantastic location - lots of bars, restaurants and tapas on the doorstep and good shops too. A 10 minute walk will take you into the heart of the city and there are 2 metro stations just a stones throw away too.

Stayed in March 2024

Excellent location for walking to museums. Good choice of restaurants nearby. 25 minutes by taxi from Airport.

Stayed in March 2024

No complain..

The hotel is located in good area. Everything is around you. Stanislava (stacy) has to be one of the best. She helps in every way possible. I would give 11/10 for staff. Also the place smells really nice.

Stayed in March 2024

A strange smell in the hotel lobby. A tea/coffee machine was good to have in the room.

Great location; Even though the balcony was facing a very noisy Plaza, the room was quiet. Nice staff.

Stayed in March 2024

No kettle in room Breakfast is too simple. Have to carry luggage up several stairs before there is an elevator.

Location

Stayed in February 2024

Very tiny balcony

Perfect location directly at St. Ana place

Stayed in February 2024

A bit loud on weekend nights due to nearby venues, but nothing intolerable

Good location on a plaza, great view from the room. Lovely breakfast

Stayed in January 2024

Nothing at all.

The location and the excellent service.

Stayed in February 2024

The rooms have thin walls and you can hear everything your neighbours are saying. There is a noise from the outside bars but this wasn't a major problem for us in February. I was very surprised to find ourselves locked in the Hotel on two occasions when nobody was on reception. We had to wait for the receptionist to come back to unlock the doors to let us out. There needs to be an access button or card reader for guests and I am sure this must break fire regulations.

Excellent location next to the Plaza Santa Ana with lots of restaurants and bars next to the hotel. Only a 15 minute walk West to the Cathedral and Royal Palace and 15min East to the Museo del Prado. Room modern and clean with comfortable beds. Breakfast is 2 doors down from the Hotel entrance so it meant going outside but the continental breakfast selection was good with quality coffee and orange juice.

Stayed in February 2024

Nothing.

Everything was excellent. Location, staff, facilities, breakfast.

Stayed in February 2024

It has an excellent location. Very nice and comfortable room

Stayed in January 2024