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Reviews of HSM Golden Playa 4 stars

Marbella 14, 07610 Playa de Palma, Spain

#19 of 82 hotels in Playa de Palma

Guests' Choice

Review score

Based on 155 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 16 March 2024

    9.0
    Thoroughly enjoyable experience
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights

    The whole experience of staying in this Hotel..Great location and very easy to take public transport into town. All members of staff polite ,friendly and most helpful

    Stayed in March 2024

  • Reviewed: 22 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The hotel was in an amazing location. Beach, supermarket nearby. Great facilities, indoor pool, gym and sauna.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Suite with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Excellent hotel, excellent food, friendly staff in the restaurant and at the reception. A room with a wonderful view of the sea, a beautiful, new, clean room. The hotel is right on the beach, near the airport and Palma, and the bus stop is right in front of the hotel. I recommend!!

    Stayed in February 2024

  • Reviewed: 3 February 2024

    10
    This is an amazing place with great staff!
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted via mobile

    I find it very difficult to find something negative, maybe just a suggestion. This is a place where having freshly squeezed orange juice for breakfast should be a piece of cake, super cheap, easy and delicious/healthy! I think would be much appreciated!

    This hotel exceeded our expectations! We had a room with the best sea views, beautiful terrace to enjoy a wine in the evening watching the sun set, super clean, with a little refrigerator, tv and enough space, even a cot bed for our daughter which we didn’t use or asked for but very thoughtful!! Good, varied food, even for the fussiest eater, different dinner everyday and slightly different buffet breakfast too! Amazing staff, very customer oriented, they are doing their best to help and accommodate everyone! They speak both English and German, apart from Spanish, they are indeed very impressive! Perfect location to easily get to Palma and from there anywhere on the Island, the bus stops are in front of it so super easy to use public transportation, and everything you may need around in the area! We also loved their facilities, pool, jacuzzi, sauna and turkish bath indoors, also pools outside where you can lay down and have a cocktail and enjoy the views, being literally in front of the beach.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Suite with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Indoor pool and sauna, tasty food, everything was perfect :-)

    Stayed in February 2024

  • Reviewed: 22 October 2023

    10
    Excellent beachfront hotel
    • Leisure trip
    • Family with young children
    • Suite with Sea View
    • Stayed 7 nights

    Nothing in particular.

    Excellent hotel with perfect location on the beachfront of Platja de Palma. Lots of good restaurants and shops nearby. Room was very clean and comfortable. Breakfast with lots of food options and good quality. The bicycle rent office in the hotel is good value and does not need deposits (for hotel guests). Overall the stay was a great experience.

    Stayed in October 2023

  • Reviewed: 26 September 2023

    9.0
    We had a really great holiday and would highly recommend this hotel.
    • Leisure trip
    • Couple
    • Junior Suite with Sea View
    • Stayed 10 nights

    We loved the location of the hotel next to the promenade and beach - you can walk or cycle miles in each direction along the promenade. It was 15 - 20 mins by bus to Palma city (which is really worth visiting) and 15 mins by taxi to the airport. The sea was beautifully clear and very safe for swimming. Many yachts on the sea which was interesting. We had a fifth-floor Junior Suite at the front of the hotel which was well worth it, the room was a really decent size and the views of the beach and sea, also across to the mountains were amazing. The hotel was very clean, the staff were extremely friendly and helpful. The food we thought was exceptional quality and also very varied. There is a lovely restaurant terrace close to the pool. The bar area has a very comfortable and attractive two-tiered terrace (which is not really shown in the photos) where you can enjoy lunch or drinks and a view of the sea across the road. The pool is safe and clean and the pool area is very well maintained, there are always sun loungers available, and the pool is not busy. A lovely hotel.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    9.0
    We would like to come back
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 8 nights

    No coffee making possibility in the room, no toiletry only soap and shower gel ( not a good smell) . Gluten free bakery was served each morning on request (thank you) but each time it was the same. As for sweets people who suffer coliak do not not have a big choice.

    Breakfast was excellent! Dinner as well! Fresh, nicely prepared, delicious! Bed was very comfortable. Staff was polite, we felt we were being taken care of. Best view of the sea, best beach ever. Live music twice during our stay. Good pool kept wery clean.

    Stayed in September 2023

  • Reviewed: 22 September 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. Everything was 10/10

    Excellent location super food very helpful friendly staff especially Sumit on reception and Aliz at the bar.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Staff could been a bite nicer.

    Location was excellent and very relaxing.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    will recommend without any hesitations
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 8 nights

    none

    direct location on the see line, perfect panorama from the room, and the same time a very quite entwinement. Stuff was very helpful to sort some additional requests. Food and cleanness was excellent.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was perfect, location, stuff, restaurant.

    Stayed in September 2023

  • Reviewed: 25 August 2023

    10
    Our family enjoyed staying in HSM with so much fun in Spain. We would book HSM again.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The property was nice and neat. The location was wonderful, which was easy to reach the beach and bus stop. The buffet breakfast and dinner were delicious with different kinds of food to choose. The staff was polite and helpful.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    10
    Excelent stay
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Not very cheap

    The excellent staff

    Stayed in August 2023

  • Reviewed: 13 August 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    -

    Our vacation was perfect due to this hotel and its staff. Very clean hotel, perfect location and brilliant view, very good food, very kind staff.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Good place for Mallorca with easy reach.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The cleaning lady could have cleaned the room above a bit more quieter. More bar staff needed. Only bar food until 4pm.

    Top location with a beautiful not so crowded beach in front. Apart from some of the woke guests, it was a good stay. Food was ok. The bar staff where sometimes overwhelmed with the amount of thirsty customers.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    This part of mallorca isn't that charming but the hotel is good.

    The food was good, the pool was nice and the room was clean

    Stayed in June 2023

  • Reviewed: 3 August 2023

    10
    Hotel and hotel staff is 10 out of 10.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    Didn’t like a couple of reception staff. We booked for three but reservation only said two - complaint with Booking . Com so had to pay for extra person once there and had to split up first night of being there.

    Location, cleanliness of rooms, food is amazing too

    Stayed in August 2023

  • Reviewed: 3 August 2023

    10
    Very enjoyable only made possible by the amazing staff
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Property was perfect safe option should be included in price

    Property was exactly as did discribed

    Stayed in July 2023

  • Reviewed: 31 July 2023

    10
    A perfect relaxing week
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    A kettle would be nice in the room to make some tea or coffee. Some drinks, at least water, could be included with dinner. We had to buy drinks every evening and were not allowed to bring our own(bottle of water) in the restaurant. Unfortunately we could hear when someone was taking shower in the next or top room. It felt like the water was running in our bathroom. Also some morning a very unpleasant smell was coming from the drainage. Still it was good value for money and would definitely go back.

    Perfect location. Just few steps away from the beach. The bus stop is at the door of the hotel. It was easy to reach everywhere (Palma city, airport, bus and train station, etc.). Walking distance from Palma Aquarium. The whole hotel was very clean. Good sized and comfortable room with amazing sea view. Nicely cooled with air conditioner. Nice and friendly staff. Everyone was very helpful at the reception, bar, restaurant and the cleaning ladies. The breakfast and dinner were amazing and very delicious. Huge selection of food varieties from soups, salads, mains, sides to desserts. Even they offered coffee and breakfast for us at 5:30am on the day we left the hotel. Good sized and clean swimming pool. The hotel is at the B13 area which is calm, peaceful, clean and well organised. Far from the party district. Perfect for a relaxing holiday.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hairdryer is weak. If you choose halfboard, dinner is not always quality food.

    Fantastic view from the spacious room, comfortable bed and chairs on the balcony Bar area is really good to chill in the shadow. Close to supermarkets, restaurants and bus stop to Palma or the airport. Good breakfast. Great receptionist who welcomed us in our native language.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    When we arrived at the hotel there was a strong disgusting smell in our room, coming from the toilet, it was late in the evening and I went and talked to the staff and I was not at all happy with their reaction. They said that there was nothing that that could do and we would have to stay in that room. After talking to them for some time and trying to explain to them that it was not possible to stay there, they got us another room for the night and said that they would try to fix it the next day, Witch they did and we were happy with that, since this was a room with a terrace and we wanted to keep it. I thought it was fair to get a discount since this was a lot of trouble (and the smell came again and had to be fixed again) but when I talked to the manager she did not agree with me that it was fair to get a discount. The women that I talked to at the reception the evening of our arrival, told the manager that í was screaming witch was absolutely not true, and she was rude to us for the rest of the stay. The staff in the kitchen and the bar was great but some of the staff at the reception was kind of rude.

    The Location of the hotel is perfect and the breakfast is really good. The seating area outside is really good

    Stayed in June 2023

  • Reviewed: 24 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothimg

    Top

    Stayed in June 2023

  • Reviewed: 13 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 11 nights
    • Submitted via mobile

    nothing

    everything was excellent.

    Stayed in June 2023

Showing 1 – 25

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