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Reviews of Hotel Monterrey 4 stars

Azafranal, 21, 37001 Salamanca, Spain

#49 of 49 hotels in Salamanca

Guests' Choice

Review score

Based on 2331 hotel reviews

6.1

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5

  • Location

    8.6

  • Facilities

    4.9

  • Staff

    6.7

  • Value for money

    5.6

  • Free WiFi

    4.7

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Showing 1 - 42

  • Reviewed: 2 August 2018

    3.8
    Terrible.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night

    I have no idea how this hotel gets 4 stars. We felt like we were in The Shinning. The hotel is completely outdated, our room felt like it hadn't been used in 40 years. The window was broken, the AC didn't work well, the beds were terrible and the sheets felt like paper. There was mold and water damage in the room. There are so many places to stay in Salamanca, this should not be one of them. Booking.com should remove this hotel from their website.

    There is nothing to like about this hotel expect the location.

    Stayed in July 2018

  • Reviewed: 27 July 2018

    7.1
    Location
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Poor soundproofing and noisy street makes it impossible to rest during the night. Good for a short stay, since it will allow you to see the centre for a great price (it really is right in the middle of everything) but if you value sleep, try a different place.

    Location

    Stayed in July 2018

  • Reviewed: 25 July 2018

    2.9
    Dirty hotel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room (2 Adults)
    • Stayed 2 nights

    The receptionist was rude (not good customer service at all). The hotel has a weird smell. The room and bathroom were dirty, tv didn't work nor the mini fridge in the room. Definitely not what I expected., the pictures of the hotel are deceiving.

    Good location

    Stayed in July 2018

  • Reviewed: 30 June 2018

    6.7
    Excellent value for money and location can't be beaten, just a shame about the front office staff.
    • Business trip
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 5 nights

    Most of the staff were rather unfriendly and not all that helpful with general enquiries or issues to do with the room (extra pillow, new bulb etc). Fixtures and furnishings have seen better days, but good value for money and excellent location ..just a shame about the reception staff. Make sure you take your own hairdryer, as theirs was woeful!

    Very central location - walking distance to Plaza Mayor and shops. Decent size room with Spanish TV Channels only (luckily I speak Spanish). Excellent value for money through Booking.com.

    Stayed in June 2018

  • Reviewed: 28 June 2018

    8.3
    We liked the hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    The “air exchange system” often struggles in the mid-summer Salanca heat.

    We liked the hotel. It lhas “ a charm” and location is good. Quite good value for money.

    Stayed in June 2018

  • Reviewed: 11 June 2018

    8.3
    good value for money, great location
    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 2 nights

    very old and basic TV and some power sockets require fixing

    Basic hotel, a bit dated but clean. Good value for money in this location. Nice staff. Will come back.

    Stayed in June 2018

  • Reviewed: 24 April 2018

    6.3
    Just OK if you need a place to stay one night with a dog.
    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 1 night

    There was a bad smell in the room from dodgy drains coming from the bathroom. Since we had a dog they were unable to accommodate us into a better room.

    Great location and easy parking.

    Stayed in April 2018

  • Reviewed: 5 April 2018

    3.8
    Miserably expensive, no better way to throw money.
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Old fashion premises without proper maintenance. Washbin drainage overflowing, slipery badewane, old dragged towels, lack of essential items in bathroom. We had to change room due to non existing window Isolation, noise from street (people talking and traffic) perceived like being inside the room. Too high price for such a low overall quality, deserving downgrading to two stars.

    Location, building arquitecture.

    Stayed in April 2018

  • Reviewed: 31 December 2017

    5.4
    why pay to sleep??
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 1 night

    At arrival the room smelled like cigarrete smoke, which is not very pleasent. We tried to change to other room but apparently, and citing the receptionist "people usually smoke at the window". Another negative aspect was the poor isolation of the bedroom that was not capable to atenuate the noise in the street. Basically, it was hardly possible to sleep, which is the basic service of the hotel!!!

    The location was perfect, only about 5 minutes walk from the "Plaza Mayor"

    Stayed in December 2017

  • Reviewed: 3 November 2017

    10
    Convenient central location.
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 3 nights

    Almost everything thing was perfect. I say almost everything because my wife and I felt that the hotel was getting rather tired and in need of upgrading, the bathrooms are a little antiquated and the room carpets were quite threadbare. Other than these comments we thoroughly enjoyed our stay.

    The staff were extremely helpful and friendly, even able to help us, speaking in English. A big thank you to all the staff. The hotel is in a convenient central location, close to banks, shops, visitor attractions and a 5 minute walk from the fabulous 'Plaza Mayor'. The room was large and the beds were very comfortable.

    Stayed in November 2017

  • Reviewed: 2 October 2017

    6.7
    Spectacular city to visit!
    • Leisure trip
    • Group
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Condition of facilities

    Although listed as a 4 star hotel the bathrooms and decor we're tired but this was balanced by the price of the room and central location. Reception and check out was smooth and reception staff friendly. Nearest car park was 150 metres away and was €13 for a day.

    Stayed in September 2017

  • Reviewed: 6 August 2017

    4.6
    Centric location
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Water came out of the faucets dirty, the beds where uncomfortable, the carpeting all over the hotel was worn and the a/c did'nt work.

    Centric location

    Stayed in August 2017

  • Reviewed: 20 August 2018

    5.4
    The localisation - the staff
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 4 nights
    • Submitted via mobile

    Cleaness - food - bed - TV maybe the holdest TV I ever seen (iam 36)

    The localisation - the staff

    Stayed in August 2018

  • Reviewed: 20 August 2018

    6.7
    Location and price
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are old, TV very basic, house keeping is not very good, no WiFi in the rooms. Hotel needs a good refurbishment

    Location and price

    Stayed in August 2018

  • Reviewed: 17 August 2018

    8.3
    The location
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    Classed as a 4 star hotel, but looking very tired now

    The location

    Stayed in August 2018

  • Reviewed: 29 July 2018

    7.9
    I would recommend staying at hotel Monterrey but if there are four of you, order an extra bed.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    There were four of us but our room only had three beds!

    Really central, friendly staff.

    Stayed in July 2018

  • Reviewed: 20 July 2018

    8.8
    All! it was awesome
    • Business trip
    • Group
    • Double or Twin Room (2 Adults)
    • Stayed 1 night

    Wifi was not available in the room

    All! it was awesome

    Stayed in July 2018

  • Reviewed: 16 July 2018

    3.8
    Noche horrible
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Peor q una pension

    Stayed in July 2018

  • Reviewed: 5 July 2018

    7.5
    Old equipped but clean hotel.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night

    Old equipped but clean hotel. For one night stand in Salamanca was OK.

    Stayed in June 2018

  • Reviewed: 27 June 2018

    5.0
    It is not the best, just the location makes it good.
    • Leisure trip
    • People with friends
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The forniture are very old. And the air conditioner doesn't work.

    Location

    Stayed in June 2018

  • Reviewed: 16 June 2018

    7.9
    The breckfast was not so great.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 1 night

    The breckfast was not so great... for a 4 stars Hotel.

    Stayed in June 2018

  • Reviewed: 9 June 2018

    6.3
    Tired old hotel
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    WiFi didn't work. Pillows were awful. Needs complete refurbishment

    Location.

    Stayed in June 2018

  • Reviewed: 1 April 2018

    6.3
    Adequate. But no sense of welcome.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    Reception staff not very friendly. Hallway carpet VERY old.

    Room was clean.

    Stayed in March 2018

  • Reviewed: 27 February 2018

    6.7
    Brief visit en route to Portugal, good intro to Salamanca
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The accommodation was a little tired.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    8.3
    Agradable, y para repetir
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed
    • Stayed 2 nights
    • Submitted via mobile

    El ruido de la calle en fin de semana es importante.

    La habitacion era amplia y confortable.

    Stayed in February 2018

  • Reviewed: 2 January 2018

    8.3
    Location was great
    • Leisure trip
    • People with friends
    • Double or Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    It needs to be updated

    Location was great

    Stayed in January 2018

  • Reviewed: 3 December 2017

    3.3
    Hotel horrible
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    nada horrible por favor que le quiten 3 estrellas. Viejo majas instalaciones....un caos de estancia

    Stayed in December 2017

  • Reviewed: 27 September 2017

    6.7
    Older hotel needs update, good location and staff
    • Leisure trip
    • Couple
    • Double or Twin Room (2 Adults)
    • Stayed 2 nights

    Old tired hotel... keeping clean but carpet way past life..Internet only in lobby

    Excellent staff at front desk very helpful, location...

    Stayed in September 2017

  • Reviewed: 7 August 2017

    2.9
    Horrible
    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nada.Viejisimo.Horrendo.

    Nada.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    4.2
    No wifi in the room is really uncomfortable.
    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    No wifi in the room is really uncomfortable. Carpet was a bit dusty. 4 stars actually I do not know why.

    Stayed in July 2017

  • Reviewed: 5 May 2017

    7.5
    Excellent location
    • Leisure trip
    • Solo traveller
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Excellent location

    Stayed in April 2017

  • Reviewed: 4 December 2016

    8.8
    Great location, and nice staff.
    • Leisure trip
    • Group
    • Double or Twin Room (2 Adults)
    • Stayed 1 night

    Furnitures and facility are quiet old.

    Great location, and nice staff.

    Stayed in November 2016

  • Reviewed: 25 November 2016

    5.8
    Great location.
    • Leisure trip
    • Group
    • Double or Twin Room (2 Adults)
    • Stayed 1 night

    bathroom not the best, bad television, heating ok.

    the location

    Stayed in November 2016

  • Reviewed: 10 October 2016

    7.5
    Location
    • Family with young children
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Small rooms and old furniture

    Location

    Stayed in October 2016

  • Reviewed: 5 October 2016

    10
    Excellent location.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    I heard the noise coming from outside.

    Excellent location. The room was big and comfortable.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 September 2015

    7.1
    Great location.
    • Leisure trip
    • Couple

    The room I booked cost €99, for this I expected a 4star room as advertised. However, I was really disappointed. The room was TINY, the bed had springs sticking up, old flat pillows, towels were so old, one plug socket and dusty furniture. Definitely not a 4 star hotel!!

    Great location. Nice staff.

  • Reviewed: 12 August 2015

    6.7
    It's well located.
    • Leisure trip
    • Couple

    It's not a 4 star Hotel as rated! There's no WIFI in the rooms and therefore should be excluded from your list if you have to work. The WIFI at the lobby also did not work. The breakfast there costs 10,45€ which is the price of a lunch in a nice sidewalk cafe across the street.

    It's well located. The staff is nice.

  • Reviewed: 29 December 2015

    6.3
    Location was fantastic
    • Leisure trip
    • Solo traveller

    Facilities in terms of TV phone...

    Location was fantastic

  • Reviewed: 23 August 2015

    8.8
    Was beautifully refurbished.
    • Leisure trip
    • Family with older children

    Was beautifully refurbished... in 1985! Still enjoyed it.

  • Reviewed: 19 July 2015

    7.1
    Nice staff
    • Leisure trip
    • Family with older children

    Run down

    Nice staff

  • Reviewed: 7 April 2015

    5.0
    Very well located.
    • Leisure trip
    • Group

    Not worth the money.

    Very well located.

  • Reviewed: 17 March 2015

    5.8
    Position and courtesy
    • Leisure trip
    • Couple

    Wire less not available at the room; air conditioning not possible to regulate

    Position and courtesy

There are also 17 reviews without text. These impact the overall review score.

Showing 1 - 42

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