Bed wasn’t very comfortable.

Great location and the lady at the front desk couldn’t have been nicer and more helpful. The rooms were very large and spacious.

Stayed in April 2024

Hot water system seemed a bit temperamental

Extremely helpful staff. Great location with superb view

Stayed in March 2024

Great location and very beautiful building and rooms Friendly staff

Stayed in March 2024

It was all lovely

I thought the property had real character was in a great location, the balcony and room were lovely. The view from our room was of the Alambra.

Stayed in March 2024

A lack of electrical plugs o charge phone and camera equipment. No bedside electrical socket or USB.

The location of Hitel is excellent. Everything is only a short walk.

Stayed in March 2024

Nothing

Perfectly situated for our visit, great staff and beautiful hotel.

Stayed in February 2024

The parking could be a problem, unless you follow it to the letter! I had read a previous review on here so knew to followed their instructions, but had to copy these and put through Google Translate, so an English version on the hotel website would be useful. We did follow the instructions and parked where told- so it was fine. Luckily we had a sat nav, as it would have been difficult to navigate through the city and one way roads without it. We kept the parking ticket and took to the hotel and got a receipt from the taxi driver - The hotel sorted out the exit ticket from the car park and took off the taxi fare. As the breakfast room is small you have to choose an allocated time. We had to go for 8am as we had to get to the Alhambra for a tour.

Location was excellent. we could easily walk to lots of restaurants/shops etc. The reason for our trip to Granada was to visit the Alhambra - we were able to walk there from the hotel - do make sure if you want to visit you book your ticket in advance - we saw a disappointed family who had turned up but could not go in. We did a 3 hour guided tour which was excellent. The hotel is lovely, with an olde-worlde feel, we had a huge room with spa bath and Rituals bath products, and even got BBC News - first time on our trip! Bed was super comfy. Staff were lovely. Do follow the instructions to the car park, and get the taxi as they suggest and keep the receipt. Breakfast was continental style. The city is actually pretty big. We only stayed for one night, but could easily have done two.

Stayed in February 2024

Beautiful and convenient

Stayed in January 2024

Excellent central location, by the river. Clean and very spacious suite. Friendly staff. Excellent value for money. Totally enjoyed our stay. Without doubt, would definitely return.

Stayed in December 2023

We were forewarned about the tricky parking and driving but misunderstood exactly how to get our voucher to park in a nearby structure at a special rate. I was under the impression that we had to go to the front to retrieve a voucher before parking. This led to a frenzied driving experience through town but at no fault of the facility. Just a miscommunication. It all worked out in the end. We also had trouble with our room radiators emitting too much heat the 1st night. We called for support and someone came in and tried to help but couldn’t figure it out either. The hotel staff were dedicated to helping us lower the temperature. Our subsequent stay had a pleasant enough temperature. Incidentally, there was a sulfurous smell coming from the bathroom piping and the shower didn’t drain very well. We were not sure about the plumbing situation in the old buildings. Again, this did not affect our stay in a negative way. It was just peculiar and a bit smelly in the bathroom but we just kept the door closed so as not to make the rest of the space smell. We also spent most of our time outside of our room. The room was otherwise very lovely and quite comfortable.

This facility was lovely and had a very unique location in Granada. Staff was all very helpful with our questions and even went out of their way to find the answers to questions they didn’t already know. They tried to help us get tickets to the sold out Alhambra and gave us recommendations for getting our son’s haircut. Everyone was extremely kind and helpful.

Stayed in December 2023

The only thing I can think of is that noise travels through the walls, but it was pretty quiet outside and in the hotel so it didn’t really bother us.

Location is perfect, we had a beautiful view over the Alhambra. Breakfast was perfect, and served 8-11. Bed was really comfortable.

Stayed in January 2024

Facilities need renovation, a bit too "rustic" to qualif, as "charming" in our opinion. Noise from the lobby as the room door is razor-thin. Small bed for 2pax (140cm) in a room which could easily house a king-size bed (220cm).

Old house / palace, room w view on parts of the Alhambra w a nice protruding window. Not cheap, but still moderately priced. Surprisingly quiet despite lots of pedestrian and the occasional motor bike traffic.

Stayed in November 2023

No

Great location, beautiful room and good atmosphere, friendly staff that gave us a lot of helpful information.

Stayed in September 2023

Nothing

The property was well located and easily found. The parking arrangements were clear and worked very well. Our room was spacious and very comfortable but still full of character befitting a stay in Granada. The staff exceptionally helpful.

Stayed in October 2023

Nothing at all ! There are stairs… but that’s Europe it keeps you fit and you get better views

The location was wonderful , you could walk everywhere! the view was amazing (room 4) at the front of the hotel we were able to open the window sit and take it all in :-) in saying that .. once you shut the windows there is no noise! the staff were lovely and very helpful ! Nothing was to much trouble

Stayed in October 2023

The sound proofing between rooms was very poor

Location

Stayed in October 2023

The security system and key are very old fashioned.

The location is in the old street and not good for accessing with car. If you are first timer then do not go there with your car. Street are very very narrow and can not drive if your car is small enough. The receptionist are very kind and want to give their best for us.

Stayed in September 2023

none

location excellent lovely view of the Alhambra from bedroom window

Stayed in September 2023

It’s a small breakfast room and you had to book a take at a certain time, 8 9 or 10.

Really wonderful buffet. Plenty of choice . Really lovely lady working in breakfast room. So friendly and helpful.

Stayed in September 2023

I booked one of the suites with Alhambra views and it was fantastic. The room had a vintage feel to it, with a four poster bed, but was very comfortable with great AC. It’s dated but not in a run down way, seems very intentional and I enjoyed not staying in a cliche modern hotel while in Granada. Lovely building and interior spaces.

Stayed in August 2023

Very handy , friendly staff we had an amazing experience

Beautiful interior with wonderful courtyards and seating areas , original architecture was amazing.

Stayed in August 2023

Nothing

We loved everything about Palacio de Mariana Pineda with all its wonderful nooks and crannies. Our room was charming and our bed was very comfortable. The staff at reception, especially Jose, were extremely helpful and gave really good recommendations on places to see and how to get there. The ladies in the breakfast room were equally as nice and very friendly. It’s location to all important sights was perfect.

Stayed in August 2023

Loved the room

Stayed in August 2023

Needed a small rubbish bin in the room

The location was great, central to town and very friendly staff.

Stayed in June 2023