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Reviews of Hotel Neptuno by ON GROUP 4 stars

Paseo Central, 45, 04740 Roquetas de Mar, Spain

#85 of 221 hotels in Roquetas de Mar

Guests' Choice

Review score

Based on 95 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 2 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Food was adequate but basic.

    The pool was excellent with plenty of sun beds when we were there. Room air con veranda good.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    8.0
    Nice visit will be staying again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Good location

    Stayed in October 2023

  • Reviewed: 10 October 2023

    9.0
    Value for money
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Clean

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    Great hotel and spacious rooms
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was quite far out of Roquetas .... but it was nice & quiet.

    The room was spacious. It had 2 double beds. Nice bathroom with a bath and a shower. The bonus was that the room had a hallway between the bedroom and the door. We were able to shut it at night making the room really quiet. A good night's sleep was had by all 🙂 The pool area is lovely. We were half board so had breakfast & dinner. There was plenty of choice..... something for everyone. Constantly re- stocked with fresh food.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    9.0
    Great hotel to rest
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, all was good

    Great swimming pool, buffet was good and the staff was kind

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Nice place, lots to see and do. Comfortable and clean
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Bad WiFi coverage in the rooms and even at the pool Lift crowded sometimes as they don't always come when called and as older people we struggled with the stairs but sometimes stood waiting for a long time No kettle as advertised in room description We struggled to get past the 2 double beds as older people, the gap between them and the desk/fridge is narrow and we aren't able to climb over the bed.

    Nice hotel, clean and good location Nice temperature pool with a smaller covered pool also Breakfast was a good choice of cooked and continental

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Great end of summer stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    The room was advertised as having an electric kettle but it didn't First two mornings we had pancakes for breakfast, then they were never seen again. Some breakfast items were hit and miss, eg .different sausages daily.

    Nice clean room TV with multiple channels Easy to access parking space Close to bars and restaurants Plenty of space at the pool Good selection at breakfast Including a chef making fresh fried eggs and omelette

    Stayed in September 2023

  • Reviewed: 28 August 2023

    9.0
    I recommend this hotel, it has everything you need.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 8 nights

    There are a lot of families in this hotel so it can be very noisy and children are running through the swimming pool and restaurants. Moreover, there were a couple of people smoking weed in the swimming pool and also in the balconies. Our bedroom smelled of weed even inside! That was quite annoying, I don't know why they allow people to smoke weed in a hotel. Lastly, the beds are very uncomfortable, super hard.

    We stayed 8 nights this summer. The swimming pool is super big and even though it's a very big hotel, there is plenty of space for everyone. They also have 2 small swimming pools for children. There are a lot of sunbeds as well and people don't rush them in the morning to book them, so there is no rush to have breakfast. They also have activities both for adults and children which are quite nice and entertaining. Both during the day and at night. The restaurant is quite good, we had the dinner included and they had a lot of variety every day and a lot of different dishes to choose from. You can always find something you would like. Same with the breakfast, there are plenty of options. The drinks were all included (even alcohol) which was a very nice surprise! The staff is friendly and super helpful.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (6 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Not many bars or restaurant nearby

    Hotel was good children enjoyed the pool.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    8.0
    Have visited for many years and always great.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment (3 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Good breakfast. Excellent location.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Not the best evening entertainment

    The hotel was very clean. We stayed in an apartment, with halfboard. The food was excellent, plenty of choice. Staff very friendly and helpful. Good location, 5 minute walk to the beach.

    Stayed in June 2023

  • Reviewed: 20 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The number requires updating

    The room was comfortable, the breakfast was excellent.

    Stayed in May 2023

  • Reviewed: 11 June 2023

    8.0
    Great stay, easy to get to, lots to do nearby, bring mobile data.
    • Leisure trip
    • Couple
    • Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The WiFi. Signal was constantly dropping out for mine and my partners phone, as well as my laptop making keeping up with work difficult. The apartment has coffee making facilities but not tea. The shower head support in our room was broken, made it difficult to shower sometimes.

    Big comfortable beds, lots of bars and restaurants nearby Close to the beach, pool was never over crowded. Parking was reasonably priced as 10 euros a day, but plenty of free parking nearby. Kitchenette was well equipped, 4 plates, glasses, cups etc. 2 frying pans and 2 sauce pans. Fridge was nice and cold.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    8.0
    Passing through so it was ideal.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No drink facilities in the room ! Bake beans were stone cold as everywhere else🤔 The Sunloungers were extremely uncomfortable.

    we only stayed a night the easy parking outside was a bonus! Huge bed was very comfortable!

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Apartment (2 Adults)
    • Stayed 2 nights

    The hotel was quiet as they didnt have many guests. Due to the weather we decided to eat in the restaurant on our second night. Luckily I asked if I could see what food was on offer as the cost was 20 euros per person. The food was very bad, dried up pizza - only one with two sections having been taken. Pasta and some sort of burger with chips. Not worth the money. To add insult the injury when we asked if we had to book dinner at night we were told no but they would be serving dinner 30 minutes later as it was quiet.

    Apartment very clean and spacious. Two double beds, towels changed after one day. Lots of free parking close by to the apartment but I am sure these will disappear in the height of summer.

    Stayed in May 2023

  • Reviewed: 20 May 2023

    9.0
    Great service and staff, worth the money.
    • Leisure trip
    • Family with young children
    • Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    No kettle in apartment and we asked as well for it, as it was missing when we arrived but we never got one.

    Breakfast was great enough chose, only let down was coffee from machine. Evening meal was good as well plenty salad at salad bar, meat that was on offer was cooked at the point of order. Normally 3 different meats and 2 fish. Only problem I had was only one veg and chips , but I suppose not being busy at the time of year it was fair enough. Plenty different fruit and ice cream and some cakes for pudding. All together it was fine, staff were great and hard working. Even gave my mum a bottle of drink free, which they brought to the room with glasses and chilled for her birthday. Which she was over joyed at the kindest to do it. Beds made each day and clean towels and apartment cleaned. Good free wifi . Have stayed here 3 or 4 times now in both apartments and just rooms. Both great.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds and pillowscwere abit hard .

    Excellent hotel, staff and amenities

    Stayed in April 2023

  • Reviewed: 21 April 2023

    7.0
    enjoyable week had by myself and daughter who loved the glass elevator
    • Leisure trip
    • Family with young children
    • Double Room with Two Beds (1 Adult + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    beds were so hard

    large clean quiet

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Beds (1 Adult + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    No kettle

    Location.. Clean.. good check in.. I was only there for 1 night

    Stayed in March 2023

  • Reviewed: 26 February 2023

    7.0
    one night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    one of the mattress was very soft

    clean reception guy was very kind and helpful as we asked for an extra blanket parking

    Stayed in February 2023

  • Reviewed: 17 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff not very efficient in dining room.

    Stayed in September 2022

  • Reviewed: 16 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was very good, staff were nice, pool area was clean with a very nice pool.

    Stayed in September 2022

  • Reviewed: 16 July 2022

    8.0
    Good location, good food and variety, excellent, friendly young staff. Daily cleaning.Great faciliti
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment (3 Adults)
    • Stayed 3 nights

    No hot water supply to shower. Beds were too hard and uncomfortable. Sofa and chair in salon also uncomfortable. These we could tolerate for 2 or 3 days, but not for a longer stay.

    Small things to improve in the apartment i.e. provide an electric kettle. Spacious salon, bedrooms and bathroom. Terrace good. Pool great. Entertainment very good particularly the Duo on Wednesday night 13th.

    Stayed in July 2022

  • Reviewed: 2 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There needs to be a mat in the walk in shower. It is quite slippy!

    Nice to have an upgrade to an apartment. Good refurbishment to the hotel.

    Stayed in May 2022

Showing 1 – 25

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