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Reviews of NH Ciudad de Santander 3 stars

Menendez Pelayo,13-15, 39006 Santander, Spain

#14 of 28 hotels in Santander

Guests' Choice

Review score

Based on 717 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.4

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Showing 1 - 65

  • Reviewed: 4 June 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    The parking place is very very narrow and easily crowded. Plus parking is available, but quite far from the hotel.

    The staff was very helpful. The breakfast was incredible, huge variety of foods and drinks. First hotel to offer amazing coffee at breakfast and I am a picky coffee drinker.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The only downside was hearing every flush from multiple rooms all night. Maybe my room was in exactly the wrong spot in relation to pipes.

    Bed and pillows were great! Bathtub was lovely too. And on a practical level, there were TV choices that I could convert back to the original English.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There were hairs on the left hand side wall. Possibly from a dog or cat. When this was reported the receptionist took a note to inform housekeeping.

    Pleasant staff. Clean public areas and room. See bathroom comment.

    Stayed in May 2018

  • Reviewed: 4 April 2018

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The night was warmer and we used the air-con in the middle of the night but unfortunately could not make it work; but opened the windows wide and was OK.....

    Our return to the hotel after a very short break! Again we managed to secure parking! Same room with a small terrace and very comfortable. Promenade and excellent bars and restaurants nearby all within walking distance. Check out 12.00 and perfect for a walk after breakfast with the dog and then a 5 to 10 minutes drive (traffic can be heavy through the town) to the Ferry.

    Stayed in April 2018

  • Reviewed: 4 April 2018

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Location....parking (limited and cannot be booked but we have always been lucky!) .....and most importantly the hotel accepts dogs! We were allocated a twin room with a small terrace! Beds are very comfortable. Staff are friendly and English is spoken if needed; good breakfast selection. Always use this hotel when in Santander for the Ferry.

    Stayed in March 2018

  • Reviewed: 2 March 2018

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Nothing really to comment on.

    Modern, clean, high spec and very comfortable bed and pillows. Very warm room (January 2018) and Spain was really cold. Room at the top with a small terrace overlooking the roofs of the town. Really great breakfast, value for money. One of my favourite chains.

    Stayed in February 2018

  • Reviewed: 6 February 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking not easy to sort out - indoor parking further down road. Dogs not allowed on beds. Very limited breakfast facilities. Eating out on a Sunday night not easy - we had to buy food from a take away to take back to our hotel room. Had to sign a form about our care to our dog.

    Room clean. Near to Old Caceres town. Dog friendly. Near to old town.

    Stayed in February 2018

  • Reviewed: 13 January 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Parking expensive 10euros plus and difficult access with large car. Not easy to find restaurant in vicinity that opened before 8pm.

    Staff and hotel facilities good

    Stayed in January 2018

  • Reviewed: 7 December 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    As we arrived at the weekend ,hot food was not available and the restaurants outside did not open for main meals until after 8 pm. This is a small point in the overall picture and story about this hotel, as the staff were very very good and the hotel was very comfortable. We had our small dog with us and he was very welcome.

    Stayed in December 2017

  • Reviewed: 23 November 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is a basic buffet, with freshly cooked eggs available. Expensive by anybody's standards however.

    Location was good, only 10 mins walk down to front. Lots of restaurants within 10 mins walk. On site parking was good although suited to smaller cars.

    Stayed in November 2017

  • Reviewed: 22 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not here long enough

    Only stayed here one night but found the location really good. Close to great bars and restaurants. Staff were most helpful . Amazing walk along the promenade.

    Stayed in July 2017

  • Reviewed: 18 August 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Excellent staff very helpful and friendly.. Dog friendly... Location close to bars, restaurants and Promenade... Private parking both interior and exterior although limited...

    Stayed in August 2017

  • Reviewed: 16 August 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    More powerful air-con!! Nothing would stay again...

    Very friendly staff.....pet friendly....excellent location close to bars and restaurants and only a short walk to the seafront. Excellent breakfast with good choice and good service... Smallish rooms but perfectly comfortable.... Parking is available interior and exterior a bit tight for a larger car but OK (cannot be reserved we were lucky). Air-con did not seem to be working but staff changed our rooms for our 2nd night without any fuss at all... Reception with drinks and snacks available...

    Stayed in August 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    On-site parking is convenient but spaces are very small.

    Good location and easy to find unless your sat nav takes you the direct route - stick to the coast road! Very helpful staff. Selection of local favourites in addition to the standard continental breakfast.

    Stayed in June 2017

  • Reviewed: 10 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location 10 mins from sea front & restaurants,20mins from centre of town and easy private parking on site, ideal stay when catching ferry back to UK

    Stayed in May 2017

  • Reviewed: 28 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The ladies working at the reception did a great job. We arrived in the morning after having spent one night in a terrible hotel nearby. We received a warm welcome and they tried to allocate our room already although we didn't ask for it. We booked a second night at the hotel which seemed impossible but one of the ladies succeeded in finding a possibility to let us stay longer. Very serviceminded and highly appreciated. Difficulties with the printer while checking-out were solved by sending us a copy of the bill by email. Breakfast was delicious with lots of choices and healthy options. We enjoyed our stay in this hotel and Santander very much!!

    Stayed in May 2017

  • Reviewed: 27 March 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All the bedding was white. We had our dog with us, it was wet weather and we were on edge with this colour off bedding. Fortuanately we had a large throw that we covered the bed with. Our dog doesn't sleep or go on the bed but he will shake when wet and as weather was wet it wasn't a comfortable stay.

    Comfortably beds

    Stayed in March 2017

  • Reviewed: 17 March 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Everything was perfect

    We had a problem with our air conditioning and the staff were brilliant and changed our room immediately. This is the only hotel we will stay in when visiting Santander again.

    Stayed in March 2017

  • Reviewed: 19 September 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The bedroom was very clean and the beds extremely comfortable. The electronic shutter on window ensured a great night's sleep. Will definitely stay here again.

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel is old despite the renovation, our room was small with too much noise from street. We would not stay there if we would ever go to Santander again. Not worth for the price paid.

    Very good location and wonderful breakfast.

    Stayed in August 2016

  • Reviewed: 12 June 2018

    • With a pet
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    EXTRA COST OF THE BREAKFAST AND PARKING..WE FELT it was a bit too expensive

    Staff &breakfast & bed ..parking was convenient

    Stayed in June 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking, cigarette smell, A/C not operating. Had to sleep with open windows, lots of noise.

    Location

    Stayed in May 2018

  • Reviewed: 30 March 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tried to overcharge for extra dog!!!!

    Good interior psrking .room was good with tea making faciñities

    Stayed in March 2018

  • Reviewed: 22 January 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Secure parking, central location, healthy choices for breakfast and friendly staff.

    Stayed in January 2018

  • Reviewed: 8 December 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of English tv channels

    Bed extra comfy, staff brilliant

    Stayed in December 2017

  • Reviewed: 2 December 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Maybe a hotel bar

    The location was great for us , in the part of town full of tapas bars and resterants.

    Stayed in November 2017

  • Reviewed: 25 November 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    More parking spaces

    Friendly staff warm welcome and excellent location.

    Stayed in October 2017

  • Reviewed: 27 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tea/coffee facilities in our room.nice enjoyable stay

    Close to centre, close to ferry port.

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    café could have been better

    very clean

    Stayed in September 2017

  • Reviewed: 13 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    under ground car park very tight. Only room for 6

    great breakfast. Great staff and room facilities

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Staff extremely helpful.

    Stayed in October 2017

  • Reviewed: 25 September 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    No food available in evening

    No croissants except sugary ones, no hot breakfast, efficient stop- over on way home

    Stayed in September 2017

  • Reviewed: 20 September 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good central location with secure underground parking. Good breakfast selection.

    Stayed in September 2017

  • Reviewed: 1 September 2017

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    For the piece include breakfast.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air con not working and the parking was tight, indoor was a joke and outside was as bad.

    Location near the port and shopping/bars.

    Stayed in August 2017

  • Reviewed: 25 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing in particular

    Nothing in particular

    Stayed in August 2017

  • Reviewed: 18 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No computer in reception.......noisy roads outside

    Excellent breakfast great selection

    Stayed in July 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Good quality

    Stayed in August 2017

  • Reviewed: 17 July 2017

    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Sometimes noisy in morning, may have been as a result of tiled floors in rooms

    Central location to bars, shopping, tourist attractions and nightlife

    Stayed in July 2017

  • Reviewed: 1 June 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    THE EXTRA COST AFTER THE BOOKING FOR THE DOG OF €25.00

    Ideal for us as we were traveling with our pet dog to sail over to the UK

    Stayed in May 2017

  • Reviewed: 31 May 2017

    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking

    Staff top class

    Stayed in May 2017

  • Reviewed: 28 April 2017

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    Service

    Stayed in April 2017

  • Reviewed: 25 April 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nithing

    Friendly staff clean facilities. Simple layout

    Stayed in April 2017

  • Reviewed: 8 April 2017

    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights

    The Staff were very friendly

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Car park was ok but not many spaces

    Dog was welcome but it was expensive at 18 Euro per night for the dog

    Stayed in April 2017

  • Reviewed: 5 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    A hint of drainage smell, remedied temporarily by putting all the plugs (bath,bidet,sink) in!

    Contemporary style, location.

    Stayed in April 2017

  • Reviewed: 29 March 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Car parking a bit tight for space

    Excellent hotel clean friendly and in good position . Excellent breakfast nothing too much trouble.

    Stayed in March 2017

  • Reviewed: 22 March 2017

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Mattress in the bed was hard ish.

    Stayed in March 2017

  • Reviewed: 27 February 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Car park a bit small and tight to get in and out

    Cleanliness comfort pleasent staff Al in all a nice experience

    Stayed in February 2017

  • Reviewed: 24 February 2017

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lift interior looked dated by comparison with the hotels modern style

    Modern, and clean. Ideal for a short stay

    Stayed in February 2017

  • Reviewed: 19 February 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Small bed

    Stayed in February 2017

  • Reviewed: 15 February 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location with parking

    Stayed in February 2017

  • Reviewed: 7 January 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    good location

    Stayed in January 2017

  • Reviewed: 19 December 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tiny car park, breakfast expensive for what it was.

    Reception staff very good and friendly. Lovely and clean and very warm. Not far from docks.

    Stayed in December 2016

  • Reviewed: 28 November 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Parking is limited and might be hard to manage with a large car.

    Perfect breakfast. Good, modern and tidy room.

    Stayed in October 2016

  • Reviewed: 14 November 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    an excellent reasonably priced budget hotel in a great location and most especially pet friendly

    Stayed in October 2016

  • Reviewed: 6 November 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Was fine for one night

    Stayed in November 2016

  • Reviewed: 4 November 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location for town &a Brittany ferries next day

    Stayed in October 2016

  • Reviewed: 2 November 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Fantastic location, very helpful staff

    Stayed in November 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Car parking was a little tight

    Convenient location friendly staff

    Stayed in September 2016

  • Reviewed: 7 October 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only bathroom very small

    Bijou hotel immaculately clean bathroom only suitable for young slim people staff very friendly

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • With a pet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nada

    Bed a cracker, din have a croissant. Very helpful staff and ideal for a Santander break

    Stayed in September 2016

  • Reviewed: 31 August 2016

    • With a pet
    • Leisure trip
    • Family with older children
    • Standard Double or Twin Room
    • Stayed 1 night

    Very confortable and friendly staff

    Stayed in August 2016

  • Reviewed: 3 August 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Car parking. Would like to be able to retain parking space during the visit.

    Very clean ,Very good breakfast ,good location.

    Stayed in August 2016

  • Reviewed: 16 July 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Great location. Near to ferry and great tapas bars.

    Stayed in July 2016

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