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Reviews of NH Madrid Alonso Martinez 3 stars

Santa Engracia, 5, Chamberí, 28010 Madrid, Spain

#157 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 729 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    9

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 9 June 2018

    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    The staff was super nice and helpfull. The small corner with coffee and water was excellent. We had to leave early and there was eaven small croissants ready in the morning:)

    Stayed in June 2018

  • Reviewed: 20 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The hotel was sterile, cold, unwelcoming and the fact that the staff spoke no, or at best very little English was disappointing. Furthermore, I missed my flight thanks to the receptionist's issue with pre-booking my taxi, even though this was requested the night before.

    The location is brilliant.

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet was not clean upon arrival but other than this, it was a super spacious clean room. No kettles in standard rooms but I requested one so no problem there. Gym has hardly any equipment. Can only really accommodate one or two people at once. Weights go up to 14kg. I workout bench. 2 ab balls, 1 multi gym machine (last pull down, leg extension and cable cross in one) but if you have imagination you can make it work and keep your fitness ticking over during your stay. Also 2 treadmills and a TV. If you want an affordable hotel that's clean in a great central location then this is the one for you.

    The bed was super comfortable however I requested a large double bed but got two singles. The standard rooms do not have kettles. I had to request one. The staff had to look for one so not a guarantee that you'll get one. Powerfully showrr

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    For that price I was expecting a better quality. Gym has three machines, Breakfast is good, but normal. The treatment in the breakfast is super bad. Room was quite small for two. Aircon didn't work and the street was too noisy to leave the window open.

    Location. Nice treatment in reception. Comfortable beds

    Stayed in April 2018

  • Reviewed: 20 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    The common areas of the hotel floors are a bit dated (with the exception of the lobby - this is very nice). The mornings are noisy as all the room doors are impossible to close securely without slamming them.

    Very friendly and efficient service. Apart from the renovations in the room above me during the day I found the evening to be super quiet.

    Stayed in April 2018

  • Reviewed: 7 April 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Perhaps a little noisy to from the corridor and the street but not a nuisance

    Location, size of bathroom, street windows and the friendly staff. We had late check and that was great.

    Stayed in April 2018

  • Reviewed: 19 March 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location for a weekend break in Madrid. Staff all very friendly & helpful. Within walking distance of all attractions , including The Santiago Bernabau, the main reason for our visit . Would return if back in Madrid.

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Room was too warm for no reason.

    Great location next to Metro (Alonso Martinez) and centrally located, friendly staff and generally good/clean facilities. Earlier check in was good, generally good value for money.

    Stayed in March 2018

  • Reviewed: 27 November 2017

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    The location is terrible if you're driving. There isn't any parking anywhere close. It's also not a great walking location to the core Madrid sites. It might look it on a map but if you really get down to scale it's about 1.5 miles to most key sites.

    Clean, good breakfast offerings. Has good access to Alonso Martinez Metro line.

    Stayed in November 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    the glass wall on the bath tube requires much more attention of the cleaning staff, even some renovation.

    breakfast was very good, bad very comfortable,

    Stayed in October 2017

  • Reviewed: 17 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Items in Breakfast was too low.the bathrooms were too congested.The distance between wash basin and toilet was so close that you could hardly stand to brush.

    Stayed in October 2017

  • Reviewed: 27 August 2017

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Some standard double room are split to two parts,sitting room and bedroom,so it's small for each part. But you may ask to change and the staff will meet your requirements.

    Very close to metro alonso ;kind staff; good breakfast!

    Stayed in August 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    Could have been closer to centre and restaurants, but was close to metro so easy to get around.

    Staff were friendly, rooms were clean and reasonably sized, was easy to get to/from metro.

    Stayed in August 2017

  • Reviewed: 6 July 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 6 nights

    • Cleaners never cleaned our wine glasses or took empty bottles of water from the room. • Hotel free water was never left at the room when it was supposing to be there every day. • Outside of the room was noisy as cleaners past the room with the trollies and other people talked loudly outside the room. • Air-conditioning was far too cold and the thermostat did not work so it has to be On or Off. • In-Room fridge was too laud and especially at night was hard to get to sleep. • Bathroom Door made laud noise at opening or closing it. • Bathroom stunk really strong horrible smell every day when we return to the room and the bathroom door was closed. • Bed was not as comfortable us you could imagine from one of these NH hotels.

    • Location • Staff • Building • Gym (Brand new) • Room size

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Just the price really.

    location excellent, thought the hotel was expensive for £145 a night without breakfast plus a £8 international debit card transaction ? but had a great time hotel was clean with good A/C .

    Stayed in June 2017

  • Reviewed: 27 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Only slight negative is that the corridors have tiled floors and on the early hours of sunday morning we didn't sleep very well due to the wheeling suitcase noise and high heels!

    Easy to get to and in a great location, friendly helpful staff, comfortable room and good breakfast.

    Stayed in June 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    I HAVE NOTHING TO COMPLAINT ABOUT IT .

    Staff very kind and helpful , location excellent one block from metro Alonso Martinez , i will return for sure , good price for the money .

    Stayed in June 2017

  • Reviewed: 2 June 2017

    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    no electric kettle/tea/coffee in the room. you can have tea and coffee at lobby.

    great location (near subway, Sol) bathroom was spacious and clean staffs were kind and helpful

    Stayed in May 2017

  • Reviewed: 17 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The property is far below adequate and has no air conditioning which makes sleep virtually impossible

    The front desk staff are champions. Particularly Sergio is a legend. They are making the otherwise below par property look good.

    Stayed in May 2017

  • Reviewed: 1 October 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The only bad thing about our stay was the fact our window faced into a tiny courtyard and being on the second floor it let absolutely no light in, so it was impossible to tell if it was daytime. This was absolutely no fault of the hotel though, so this really isn't taking anything away from the hotel.

    Rafael on reception was exceptional. Was extremely welcoming and went out of his way to get us a map, on which he circled the best places to visit and the best routes to take to get to them. All other staff were very friendly and helpful. The staff really are a testament to the business.

    Stayed in September 2016

  • Reviewed: 20 June 2018

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    You might need to have a noise cancelling headset always on as the noise from the refrigerator is unbearable.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There were photos of the bathroom with bidet, but the room didn't have one

    Everything was fine overall

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    Size of the room was too small

    Good lighting

    Stayed in May 2018

  • Reviewed: 15 April 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Very good breakfast buffee

    Stayed in April 2018

  • Reviewed: 10 April 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds weren’t particularly comfortable.

    Stayed in April 2018

  • Reviewed: 8 March 2018

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights

    The insulation between the rooms is not great but with it's ok with earplugs.

    Very good breakfast, good location.

    Stayed in March 2018

  • Reviewed: 6 March 2018

    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only one lift

    Size of the room Location Quiet

    Stayed in March 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No Coffee making facilities in room

    Excellent modern hotel, friendly staff, great central location

    Stayed in February 2018

  • Reviewed: 13 December 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Deficient soundproofing in the room.

    Convenient hotel for much of Madrid. Decent facilities and helpful staff.

    Stayed in December 2017

  • Reviewed: 2 November 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Beautiful breakfast, helpful staff

    Stayed in November 2017

  • Reviewed: 11 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise from the corridor

    Stayed in October 2017

  • Reviewed: 7 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    Very good breakfast buffé. The room was great, extra bottle of water, quite in the night.

    Stayed in September 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights

    Location was good and in a quiet part of town which was nice. Bathroom was nice and spacious. WIFI works well. Overall nice place to stay.

    Stayed in September 2017

  • Reviewed: 9 September 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is excellent. Staff very welcoming, flexible and helpful. The bed is comfortable, the room sunny, I would stay there again.

    Stayed in September 2017

  • Reviewed: 26 June 2017

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    The complimentary refreshments in the lobby were a very welcome touch during very hot weather.

    Stayed in June 2017

  • Reviewed: 4 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Staff Location

    Stayed in May 2017

  • Reviewed: 3 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    ..

    ..

    Stayed in May 2017

  • Reviewed: 1 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    Extra comfy bed!

    Stayed in April 2017

  • Reviewed: 15 April 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    The room was a really good size,the staff were really friendly, would definitely stay here again x

    Stayed in April 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Temperature control in the room was extremely confusing.

    The location was great and easily accessible.

    Stayed in March 2017

  • Reviewed: 25 January 2017

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pretty noicy at night! Slamming doors and two fans who made a lot of noice

    Clean room, nice staff, 20 min walk to city centre

    Stayed in January 2017

  • Reviewed: 25 October 2016

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    staff were friendly and hotel was very clean

    Stayed in October 2016

  • Reviewed: 3 October 2016

    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Staff, friendly and helpful. Central location was excellent.

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    nice and quiets rooms within walking distance of city centre. Great breakfast selection.

    Stayed in September 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast and mini bar way too expensive

    Staff is very nice. Room is ok: good value for money. Excellent location.

    Stayed in September 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good location, quiet room, great facilities. Very friendly staff

    Stayed in August 2016

  • Reviewed: 23 July 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    There´s nothing special about the facilities.

    The hotel from outside is a beautiful, enchanting building. The staff was always correct.

    Stayed in July 2016

  • Reviewed: 20 July 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Nothing, very happy.

    Perfect location for where we wanted to be in Madrid with easy access to the metro.

    Stayed in July 2016

  • Reviewed: 5 July 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds were too hard and if you're a couple it's two single beds together that keep separating

    The location

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 March 2016

    • Leisure trip
    • Couple

    The staff was not helpful at all (we arrived early, and kindly asked whether a room was ready, and got an almost rude answer from the guy at the reception: not a nice first contact). The facilities are OK, but it is not what I would call a nice hotel: it is just fair.

    Very central. Rooms are fairly comfortable.

  • Reviewed: 25 January 2016

    • Business trip
    • Solo traveller

    Suggest asking if there is a quiet room. Street sounds during peak hour can be easily heard and the non-carpeted hallways echo the sound of luggage being wheeled around.

  • Reviewed: 1 December 2015

    • Leisure trip
    • Couple

    Room temp - too hot and due to traffic couldn't leave window open. Also water temp on shower was erratic and at one stage got really hot suddenly. Corners of room definitely need vacuuming.

    Beds! Very comfortable and good bed linen

  • Reviewed: 22 November 2015

    • Business trip
    • Couple

    Nice hotel in a good area - near the centre of madrid, galleries and retiro all walkable, but out of the commercial area. Ideal base for exploring city.

  • Reviewed: 12 November 2015

    • Leisure trip
    • Couple

    I thought the comfort of the bed was a bit lacking. The pillows were terrible.

    Very convenient to the metro, so you can get anywhere you need to go. The staff was friendly and very helpful anytime we needed assistance.

  • Reviewed: 10 November 2015

    • Leisure trip
    • Group

    For me... I would love that all rooms could have a kettle for a wuick Nescafé before the shower! That's all!

    It's the third or fourth time I stay with NH Alonso in Madrid and staff is always great ( super kind), location perfect, bed comfy, good breakfast

  • Reviewed: 25 July 2015

    • Leisure trip
    • Couple

    There was nothing I did not like. Even the man that lost his temper at me at Reception after his jacket fell on the ground and the reception staff just stood there with his mouth open. I could only send them both love as they were obviously having a challenging morning. Bless them. But overall a wonderful experience. Thank you!

  • Reviewed: 20 June 2015

    • Leisure trip
    • Couple

    They apologised for a temporary renovation work which was not an issue. Had my room changed at short notice.

    Modern, walking distance to Puerta del Sol. Short walk to Calle Seranno, lots of food options.

  • Reviewed: 31 May 2015

    • Business trip
    • Solo traveller

    Small dark room with tiny windows, the door is not providing any noise insulation, you can hear other doors banging as of 6am.

    Good location, 15min walk from sol, closd to metro.

  • Reviewed: 26 May 2015

    • Leisure trip
    • Couple

    wee bit noisy at night - but when you're in a city it's to be expected

    Location to Alonso Martinez Metro stop. Loads of hot water Good powerful shower Friendly staff

  • Reviewed: 27 April 2015

    • Business trip
    • Family with young children

    The price of breakfast (18 euros) makes more reasonable to have it outside of the hotel. The buffet was also quite poor for the amount of money that they ask.

    Quiet hotel, nice rooms with very big bedroom. It is in the business center of Madrid, but very close to all the entertainment of Chueca. Directly connected to the metro.

  • Reviewed: 28 January 2015

    • Leisure trip
    • Solo traveller

    i booked for a double bed but was given a twin room instead. Though not an issue at all but i thought i'd mention that.

    I would definitely come back! Thank you for the great service!

  • Reviewed: 2 January 2015

    • Leisure trip
    • Couple

    Soundproofing could be better. We didn't mind the talk at the hallway and there wasn't that lot of noises when we stayed at the hotel, but for someone this soundproofing thing might be problem.

    Location was excellent. Alonso Martinez -metro station was really close and it took like 5-10 minutes to the city center. Breakfast didn't include to room price, but it was worth to pay! They also served earlybirds breakfast for those who had to leave early. Nice service!

  • Reviewed: 21 May 2016

    • Leisure trip
    • Couple

    Small room

    Helpful staff and location close to center, reasonably priced.

  • Reviewed: 18 April 2016

    • Leisure trip
    • Couple

    Helpful and friendly staff.

  • Reviewed: 26 March 2016

    • Leisure trip
    • Couple

    We were looking for a king bed, bt it was not available

  • Reviewed: 24 March 2016

    • Business trip
    • Group

    Great customer service, very helpful staff with fantastic advise on local restaurants. Amazing breakfast!

  • Reviewed: 4 January 2016

    • Leisure trip
    • Family with young children

    None.

    Very friendly and helpful staff members. Location close to the tourism sites but quiet during night.

  • Reviewed: 3 January 2016

    • Leisure trip
    • Couple

    Bad smell in the room, slow wifi, expensive breakfast

    Very good location, close to the metro

  • Reviewed: 24 November 2015

    • Business trip
    • Solo traveller

    This hotel is handy to the metro (both to the downtown and to the airport). Not much of a foyer but the room was comfortable and generous.

  • Reviewed: 29 October 2015

    • Leisure trip
    • Couple

    Easy access to airport, metro, and nearby cafes and restuarants.

  • Reviewed: 14 October 2015

    • Leisure trip
    • Couple

    Good location, clean, convenient

  • Reviewed: 14 October 2015

    • Business trip
    • Solo traveller

    - Breakfast was too simple for the price asked - Airco was not working properly in room

    - Location

  • Reviewed: 13 October 2015

    • Leisure trip
    • Solo traveller

    Excellent breakfast and very comfortable rooms. Within walking distance of the centre.

  • Reviewed: 5 September 2015

    • Leisure trip
    • Solo traveller

    Nice allocation, nice and comfortable room and related sservices. Very good price quality ratio. Staff extremely friendly and ddicated.

  • Reviewed: 29 June 2015

    • Leisure trip
    • Couple

    very good location, warm welcome and good service, really nice room and excellent breakfast

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