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Reviews of NH Imperial Playa 4 stars

Ferreras, 1, 35008 Las Palmas de Gran Canaria, Spain

#19 of 45 hotels in Las Palmas de Gran Canaria

Guests' Choice

Review score

Based on 444 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    9

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    7.8

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Showing 1 - 57

  • Reviewed: 31 August 2018

    6.7
    there are many hotel along the Playa de Las Canteras.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Entrance does not sound very welcoming. No easy parking around.

    there are many hotel along the Playa de Las Canteras. I wanted something a bit quiet.The top of the playa, near Isleta was ideal. Hotel is modern (there ware some renovation going on, with no noise), room are spacious. One of the best breakfast we had this summer. Beach towels are provided with a deposit of 10 euros.

    Stayed in August 2018

  • Reviewed: 9 June 2018

    6.3
    On the beach
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    When booking asked for balcony, we were stuck in a tiny dark room, we went down to reception and asked for a room with a balcony, the receptionists said the hotel has no balcony’s but they clearly had , staff had little or no English, Iv traveled a lot around the world, smallest room Iv ever stayed in

    On the beach

    Stayed in June 2018

  • Reviewed: 9 May 2018

    7.1
    Great location. Pity about check in
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    Rita receptionist was very very un- welcoming. Very matter of fact. Told us nothing regarding hotel facilities. Eg paying 15 euros pp for breakfast if we wanted. Never mentioned gym. Hire of towels. What time checkout was. Found this all out ourselves. No customer friendly welcome. Training required! Two fellas on reception at night time really nice/warm welcome.

    The location. Sea view from room.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    9.6
    Checking in was seamless and the staff were very helpful and...
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I thought the internet service was odd and it would not allow my WhatsApp on my phone to work.

    Checking in was seamless and the staff were very helpful and delightful.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    6.7
    Perfect location at the beach and near the best restaurants,...
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Smoking smell in the room and bedsheets although sign saying no smoking room, furniture very dated, water from minbar 3,5€ - for the room price water could be included

    Perfect location at the beach and near the best restaurants, reception 24/7 with helpful staff, luggage storage, beach towels, terrace with sea view

    Stayed in April 2018

  • Reviewed: 23 April 2018

    10
    Imperial Playa
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Optional buffet breakfast seems expensive.

    Excellent location right on the beach, shops and places to eat nearby and a taxi rank within 2 minutes walk. Staff were friendly. Beach towels available from reception with a modest refundable deposit. Comfortable, clean room overlooking the beach. Excellent!

    Stayed in April 2018

  • Reviewed: 9 April 2018

    7.5
    Nice place, comfortable bed. The balcony overlooking the beach ... priceless.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with View and Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Not having coffee or teamaker in the room was a minus to otherwise great stay.

    Staff was nice and helpful. Location of the hotel was excellent, close to everything! Lots of little restaurants around the hotel. Room was spacious and the view was fantastic. Variety of choices at breakfast time was a nice touch and the coffee was so good.

    Stayed in April 2018

  • Reviewed: 20 February 2018

    6.7
    Fresh orange juice machine.
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    No heating. Pneumatic drills.Facilities generally 3* rather than 4*.Pricey.Russia Today being the only English speaking TV channel in an 'International hotel'

    Fresh orange juice machine. Good choice for breakfast.Location.friendly cleaners.

    Stayed in February 2018

  • Reviewed: 4 February 2018

    4.6
    Very disappointing.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No gym and no pool so should not have a 4 star rating and for the price charged. Room very dark and cold and cut off from corridor. Might be trapped there in the event of a fire. Window looked on to a narrow shaft.

    Position is good. Breakfast had a good choice although quite expensive.

    Stayed in February 2018

  • Reviewed: 4 January 2018

    8.3
    Business type hotel with excellent bedrooms but pretty limited public areas
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 3 nights

    Bar non-existant, but use highly sophisticated Ginger Bar (next door) instead

    Extremely comfortable room, wonderful view, well sound-proofed (much needed for New Year's Eve revels!)

    Stayed in January 2018

  • Reviewed: 2 January 2018

    7.5
    Great location, but average hotel. It needs some renovation for sure
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    The hotel shows it's age and lack of care. There is very little imperial about it.

    The location is great, you ave a very good view of the beach and the it's not so crowded. A lot of restaurants and groceries stores around.

    Stayed in December 2017

  • Reviewed: 27 November 2017

    7.5
    Breakfast was perfekt.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with View and Terrace
    • Stayed 4 nights

    My white sleepingshirt disappeared in the room during the first day. Maybe the cleaner took i by mistake. There was a worker i my bathroom when I was coming back from the beach in the afternoon. It would have been nice to get some information in the morning.

    Breakfast was perfekt.

    Stayed in November 2017

  • Reviewed: 27 October 2017

    7.9
    We loved our stay. It has been our destination many times in the past.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 14 nights
    • Submitted via mobile

    A little more friendly attention from reception staff would be appreciated.

    The Hotel is situated in a very convenient position. Easy access to beach, restaurants and walks in and around Las Palmas. A truly great location. All aspects of the Hotel are exceptionally clean.

    Stayed in October 2017

  • Reviewed: 23 August 2017

    7.1
    It was right on the beach and near all the restaurants.
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast did not have a lot of varieties and there were no vegetables ( tomatoes, paprika etc...).

    It was right on the beach and near all the restaurants. You can rent towels for the beach for no cost. The staff was very nice and there was a strong smell coming from the bathroom and they changed our room immediately.

    Stayed in August 2017

  • Reviewed: 21 July 2017

    7.9
    Comfortable stay, plenty of good restaurants and bars in immediate vicinity.
    • Leisure trip
    • Group
    • Double or Twin Room with Terrace
    • Stayed 3 nights

    The bar area was never tended by bar staff, which was shame, it would have been nice to meet friends in the bar and possibly have dinner in the hotel, but it was difficult to find any staff so we went out each evening.

    Very clean room, very comfortable bed, nice terrace. Plenty of good restaurants and bars on the doorstep.

    Stayed in July 2017

  • Reviewed: 30 April 2017

    10
    great weather in late april.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 4 nights

    nothing to dislike

    great location and views of the beach ,sea and hills around the bay close to local bars and restaurants.young people might find it a bit too quiet at night!

    Stayed in April 2017

  • Reviewed: 17 April 2017

    7.9
    Very helpful and friendly staff.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights

    A computer and printer should be available for clients. Air conditioning was not working properly: it was either too cold or too warm. The breakfast is very good but too expensive. More touristic information (leaflets, flyers...) would be welcome.

    Very helpful and friendly staff. Very clean rooms. Very good location with respect to the beach.

    Stayed in April 2017

  • Reviewed: 5 March 2017

    10
    Fantastic stay at the NH Imperial Hotel
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Will book a sea facing room next time-can't wait to go back!

    The location of this hotel was just fantastic, right next to the beautiful beach and restaurants. Breakfast was really nice with a good selection. The Las Palmas area has a nice relaxed vibe, with lots of joggers, beach tennis games and walks along the beach. Close to the shopping areas too!

    Stayed in March 2017

  • Reviewed: 25 February 2017

    8.8
    Best possible hotel and location on Las Palmas Beach
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    - no upgrades possible to beach view (booked out) - breakfast somewhat expensive and very busy - rooms not facing the beach a bit dark

    - best and best located hotel at las Carterras Beach strip - if you get a room with view to the beach (reserve it!!) you have the best possible beach view

    Stayed in February 2017

  • Reviewed: 15 January 2017

    9.2
    Good location, downtown and on the beach
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 4 nights

    view not as good as hoped (looked out on someone's apartment). need to choose sea view.

    very good location next to beach, but also in town. easy access to tourist buses. close to lots of restaurants. beds were comfortable. good shower. excellent breakfast, and available from 7am on weekdays.

    Stayed in January 2017

  • Reviewed: 2 January 2017

    4.6
    Won't recommend NH Imperial to other guests.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    Room was quite disappointing. Being a standard rook, it was quite cramped for space. The staff at the reception at the time of check-in, wasn't welcoming. Especially when Canary Islands' main source of revenue is tourism. And when we asked for visit options, they just handed over a map of Gran Canaria. There was only one socket for power. Had to juggle with charging the many devices that my wife & I had with us.

    Closeness of the hotel to the beach. Breakfast spread was also quite good.

    Stayed in January 2017

  • Reviewed: 12 December 2016

    6.3
    Good hotel, central location - poor value breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The balcony door could not be locked due to faulty lock. There was a lot of noise late at night, double glazed windows did not keep the noise out. We asked a member of the staff at reception for information about a location we wished to visit and found her response dismissive. She was obviously not interested.

    Central location on the beach. Good sized clean, room, breakfast was OK.

    Stayed in December 2016

  • Reviewed: 27 August 2018

    7.5
    Location is perfect
    • Business trip
    • Solo traveller
    • Double or Twin Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    I felt not welcome by staff

    Location is perfect

    Stayed in August 2018

  • Reviewed: 9 August 2018

    2.5
    Wallpaper peeling view from the balcony non existent staff...
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Wallpaper peeling view from the balcony non existent staff surly very noisy

    Stayed in August 2018

  • Reviewed: 5 August 2018

    10
    very nice with fantastic view!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Don't save money and take the sea view room. Its well worth it!

    Stayed in July 2018

  • Reviewed: 27 May 2018

    7.9
    La situation ideale
    • Leisure trip
    • Group
    • Superior Double or Twin Room with View and Terrace
    • Stayed 2 nights

    La situation ideale

    Stayed in May 2018

  • Reviewed: 10 April 2018

    10
    Location
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location

    Stayed in April 2018

  • Reviewed: 28 March 2018

    6.7
    hotel dinners were poor.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 7 nights

    hotel dinners were poor. There was no bar although it was advertised. The hotel needs a makeover.

    Stayed in March 2018

  • Reviewed: 18 February 2018

    7.5
    Would recommend this hotel to anyone. Definitely want to come back and stay here again.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Brilliant location. Lovely room with beautiful view. Staff more than helpful, would definitely stay here again. Very close to good restaurants

    Stayed in February 2018

  • Reviewed: 5 February 2018

    5.4
    Staff could have been more friendly
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Staff could have been more friendly

    Stayed in January 2018

  • Reviewed: 24 January 2018

    3.3
    Reasonable breakfast
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Terrace
    • Stayed 1 night

    Staff general attitude

    Reasonable breakfast

    Stayed in January 2018

  • Reviewed: 22 January 2018

    9.2
    The bed is comfortable.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Terrace
    • Stayed 2 nights

    There are hairs in the bathroom

    The bed is comfortable. The view is great. The breakfast is good.

    Stayed in January 2018

  • Reviewed: 15 October 2017

    5.0
    Never come back.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Personal not interested. Accommodation moderate and old.

    Stayed in October 2017

  • Reviewed: 13 October 2017

    5.0
    They have in their team tow ladies with bad attitude
    • Leisure trip
    • Group
    • Double or Twin Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    They have in their team tow ladies with bad attitude

    Stayed in October 2017

  • Reviewed: 12 September 2017

    7.5
    Lovely hotel but due to its position can be noisy at night.
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    We stayed Saturday nite, it was quite noisy!

    Lovely clean hotel in a great position, good breakfasts buffet.

    Stayed in September 2017

  • Reviewed: 11 August 2017

    9.2
    Absolutely excellent location.
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room with View and Terrace
    • Stayed 7 nights

    Absolutely excellent location. I as well enjoyed amazing view from balcony and from restaurant where was served a breakfast.

    Stayed in August 2017

  • Reviewed: 28 May 2017

    9.2
    Excellent location to the bench
    • Business trip
    • Group
    • Double or Twin Room with Terrace
    • Stayed 2 nights

    Location of the Hotel is excellent.

    Stayed in May 2017

  • Reviewed: 5 January 2017

    7.9
    Nice and comfy hotel
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Terrace
    • Stayed 3 nights

    Nothing in particular.

    We like the presence of a balcony overlooking the beach and the sea.

    Stayed in December 2016

  • Reviewed: 13 November 2016

    4.2
    Dont!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with View and Terrace
    • Stayed 13 nights

    Incredibly noisy. I would never go back there.

    The breakfasts were OK

    Stayed in November 2016

  • Reviewed: 19 October 2016

    7.5
    Very convenient
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    very nice for a first time

    Stayed in October 2016

  • Reviewed: 19 October 2016

    7.9
    The location was perfect!
    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 7 nights
    • Submitted via mobile

    Pay for see view not fair!

    The location was perfect!

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 May 2016

    7.5
    Location was great, and also the breakfast menu.
    • Leisure trip
    • Family with young children

    Reception staff were quite unfriendly and made several mistakes with my check

    Location was great, and also the breakfast menu. Rooms are also very well equipped

  • Reviewed: 28 April 2016

    7.9
    Very poor free internet connection.
    • Business trip
    • Solo traveller

    Very poor free internet connection. Normal speed costs 10EUR/day. I didn't try anything else but don't take a hamburger from theirs restaurant - it was awfull.

  • Reviewed: 3 February 2016

    8.3
    Great staff, clean and comfy.
    • Leisure trip
    • Group

    A bit pricey due to the facilites they don't have and aren'r included. Slow internet but worked fine for a teenage girl like me!

    Great staff, clean and comfy. Beach right outside the hotel with shops and restaurants along the beach and around the hotel. About 30 minutes by taxi (cheap) to LPA Airport.

  • Reviewed: 19 January 2016

    7.5
    Quite a good standard of chain hotel, well appointed rooms,...
    • Leisure trip
    • Group

    Bar never open but loads just outside, breakfast ok except fried eggs/ bacon dripping in fat. Quite pricey if in a single room. Long way to old town but plenty good buses/taxis

    Quite a good standard of chain hotel, well appointed rooms, right on the seafront with lots of good bars, restaurants, beach, buses. Staff helpful and efficient

  • Reviewed: 16 January 2016

    5.5
    Las Canteras beach is beautiful, clean with sea and surf.
    • Leisure trip
    • Couple

    No Wifi for a week. Always 'tomorrow'. Some very surly staff on reception. Sea view around the side is a 'glimpse' of sea with a view of the local gym. Not very private at the side.

    Las Canteras beach is beautiful, clean with sea and surf. Great local fish restaurants and bars. Make sure you get a sea view at the front of the hotel.

  • Reviewed: 5 January 2016

    9.6
    Very nice place.
    • Leisure trip
    • Couple

    Saying that they have free wifi is true but not really meaningful, since the wifi is so slow to be unasable. For us, it took about 2 minutes to open the gmail page...

    Very nice place. Clean room, comfortable bed, very silent, wonderful location.

  • Reviewed: 1 January 2016

    5.0
    The location was perfect, tons of restaurant and 50feet from...
    • Leisure trip
    • Group

    The staff was not very helpful at all, they did not inform us on the area and I did find them to be un informative...there's was no wifi working, I couldn't carry out some of my work due to lack of facilities in regards to the wifi. There was no pool, no gym or sauna. We stayed for 10 nights, and feel they took that granted I regard to cleaning the room. At one point there was crums on the floor after they have supposedly have cleaned. Having to chase them on the room not been cleaned, wifi not working was a nuisance. I just know that I won't be staying there regardless of the location, Marriott it is next time ✌🏻️

    The location was perfect, tons of restaurant and 50feet from the beach.

  • Reviewed: 18 October 2015

    8.3
    The sea view and localisation.
    • Business trip
    • Couple

    Breakfast prices are explosive expensive (more than a normal dinner elsewhere).You better buy your room and take the breakfast outside.

    The sea view and localisation. You cross the streel and you'll find yourself at the sand beach. Parking public facilities are close by, but not included in the hotel prices (!).

  • Reviewed: 21 August 2015

    8.8
    location is perfect.
    • Leisure trip
    • Group

    location is perfect. good sized room. beach is right next to it. If you are not a big fan of those big tourist places, the this is the right spot for you!! most locals there, lots of great restaurant just around the corner. the beach is very clean.

  • Reviewed: 4 March 2015

    8.3
    Location, friendly personnel, well-decorated room (sober but...
    • Leisure trip
    • Couple

    Distance between desk and bed too small, you cannot pass when one guest is using desk.

    Location, friendly personnel, well-decorated room (sober but beautiful).

  • Reviewed: 10 January 2015

    9.6
    Hotel in a fantastic location directly on Las Cantares Beach...
    • Leisure trip
    • Couple

    The air conditioning was only cool air and as we did not get the sun on our room it was cool.

    Hotel in a fantastic location directly on Las Cantares Beach, the predestine walk and the beautiful are just outside the door, and the whole area is kept so clean.

  • Reviewed: 4 January 2015

    8.3
    Great location right on beach
    • Leisure trip
    • Couple

    Reception staff were helpful enough but weren't particularly friendly or welcoming

    Great location right on beach Not particularly distinctive in any way really but no complaints and did the job perfectly well

  • Reviewed: 22 November 2015

    8.8
    Very convenient,accessible location.
    • Leisure trip
    • Couple

    Very convenient,accessible location. Lovely views from the dining room at breakfast.

  • Reviewed: 26 October 2015

    7.5
    Location
    • Business trip
    • Solo traveller

    Free internet is very slow u can hardly access your mails. For fast internet you have to pay €10 per day.

    Location

  • Reviewed: 25 March 2015

    8.8
    Would have liked tea and coffee making facilities in the...
    • Leisure trip
    • Group

    Would have liked tea and coffee making facilities in the room.

  • Reviewed: 8 February 2015

    8.8
    Located directly at the beach, close to many Restaurants,...
    • Leisure trip
    • Couple

    Located directly at the beach, close to many Restaurants, Sightseeing, Shopping etc.

There are also 22 reviews without text. These impact the overall review score.

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