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  5. Reviews of NH Leganes

Reviews of NH Leganes This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Esteban Terradas 13 Pol. Ind. Ntra Sra de Butarque, 28914 Leganés, Spain

#4 of 7 hotels in Leganés

Guests' Choice

Review Score

Based on 633 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.2

  • Location

    6.9

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.8

  • Free WiFi

    7.4

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Showing 1 - 24

  • Reviewed: March 6, 2019

    5.0
    Not to good.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Extra Bed
    • Stayed 3 nights

    Noisy corridor and the corridor where we were on the ground floor was an office and the smell of smoke was high in that corridor, smoking was obvious in that office.

    Stayed in March 2019

  • Reviewed: January 11, 2019

    3.8
    The location was ideal, and the second room we were given...
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A disgraceful experience with one member of staff available to not only check every one in on a busy Saturday night, but this same person also served drinks, completed check-in and out, dealt with complaints (there was a constant que of people trying to get issues resolved) or visit rooms regarding maintenance issues. We were given a room that had no heating - temperatures were around freezing outside- and were not believed when we reported the issue. It took more than 2 hours for it to be agreed there was no heating - time that we had wanted to spend getting ready to go out, but had to spend attempting to get the one member of staff to understand the problem. My wife had to shower with the hair dryer switched on to provide a source of heat for the bathroom. And then the room next door started smoking (or maybe we're just looking to heat the room?) When we were finally given an alternative room it was with twin beds, not a double. When this was fed back, the staff member told us it was our fault because we hadn't informed them we had a dog - when we asked where it stated we needed to do so, other than when paying there was just a shrug. In the bathroom a metal door jam has been screwed to the floor to stop the door hitting the toilet - but there is no warning or explanation, and as the photo shows, this is not easily seen even with the lights on and knowing what to look for. My wife kicked this object and caused her to trip and fall - this was reported immediately (at 3am), and again raised when checking out. The new receptionist was not interested, other then to waive the additional charge for the dog; offering no apology or assurance that the matter would be investigated. And breakfast - the images on the website of fresh fruit and pastries and what you actually get is tinned fruit, slices of orange and empty trays of what might have been available to those first up in the morning. One of the worst overnight experiences we have ever endured.

    The location was ideal, and the second room we were given was warm

    Stayed in December 2018

  • Reviewed: August 20, 2018

    8.8
    NH is a quality stamp.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Although there are some free parking slots insides the hotel premises, there is an underground parking, which is paid, thus unfortunate: there is no reason why it isn't free of charge.

    Very confortable and clean room (NH style). Nice breakfast.

    Stayed in August 2018

  • Reviewed: July 14, 2018

    9.2
    Thought the restaurant would have been open at the time I...
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant opening times

    Thought the restaurant would have been open at the time I arrived which was about 9 at night so only a cold snack was available.

    Stayed in July 2018

  • Reviewed: May 21, 2018

    10
    Very nice and clean rooms, very very friendly people,...
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very nice and clean rooms, very very friendly people, wishing to help and support! Thank you very much for the wonderful stay and that my mother really enjoyed the city and stay at your hotel!

    Stayed in May 2018

  • Reviewed: May 14, 2018

    6.7
    Hotel was reasonable but a long way from public transport,...
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Hotel was reasonable but a long way from public transport, the city, and the airport. It was selected by he tour group we were travelling with. Not one we would select ourselves.

    Stayed in May 2018

  • Reviewed: May 8, 2018

    9.0
    A little to far out if no transport 20mins walk to metro but hotel good standard
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    No access to make a hot drink in the room had to go to reception area to make coffee and pay at reception. Most of the waitress staff were warm and friendly and helpful. Just on member of staff with dark hair and glasses was rude and abrupt when speaking to customers made breakfast an uncomfortable experience

    Hotel clean comfortable reception staff and housekeeping staff warm friendly and helpful rooms very comfortable. Reception staff went out of their way to be helpful

    Stayed in May 2018

  • Reviewed: May 1, 2018

    5.4
    I would rather stay somewhere else.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is a big minus! The hotel is located 20 km away from the center. It would have been acceptable since Spain has a very good public transport system. But the nearest bus stop, Metro or train station was 2 km away. We asked the hotel staff Juan Carlos to book a taxi to bring us to town, and we were told the total cost would be €25-27. That taxi driver charged us 38 €. When I came back I showed my receipt to Juan Carlos so that he could help me file a complaint. But he said €38 was reasonable because the trip took 30 minutes and that the there was a €10 additional for travel time. What a big liar he is! Breakfast was included in the hotel cost, which was good, although there Is nothing fantastic about the breakfast fare. The hotel does not serve dinner, and you really have to eat somewhere else. There are no restaurants nearby Air conditioning in the room does not seem to be working.

    The only positive note I can leave is that Alejandro at the front desk was quite helpful when I requested for an extra bed for one of our rooms (my party booked a total of 6 rooms).

    Stayed in April 2018

  • Reviewed: April 29, 2018

    4.6
    Not a good hotel to stay at for leisure travelers
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel seems to be in the middle of nowhere. The nearest public transport is at least 2 kilometers away. We had to go to town for an early morning tour meet up, so I asked the hotel how much a taxi ride would cost. Juan Carlos manning the front desk called the taxi service and told me it would cost a TOTAL of 25-27€ per taxi, and so I booked. We were picked up on time (7:50am) got to our destination in less than 30 minutes, but the taxi charged us 38€. Later on that evening, I told Juan Carlos of this experience, presented to him the taxi receipt, hoping he would lodge a complaint. All he said was that it was a reasonable amount because there was a 10€ additional per 30 minutes running time, which is a big lie! If you ever find yourself in this hotel, never deal with Juan Carlos. Or better yet, don’t book at this hotel. Air conditioning in the room was not working.

    Alejandro at the front desk was quite helpful.

    Stayed in April 2018

  • Reviewed: April 28, 2018

    4.2
    room was hot.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    room was hot. can not control or turn off heater and air condition can not be activated. hotel is far from the city and the metro and train station is also far.

    Stayed in April 2018

  • Reviewed: April 1, 2018

    8.8
    Govind Family from South Africa - Trip to Spain
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted from a mobile device

    20 min.from the city centre and in an industrial area of Madrid.No cafes or restaurants nearby or in walking distance of Hotel. My wife was fasting and we asked at breakfast for a few cakes to be taken with us so that she can eat later in the evening as she can eat a meal only once in the day.Initially,the male waiter agreed that I can take the items.My wife asked for a container and the male waiter came back with a short female waiter/supervisor who refused us point black that we cannot take any cakes with us and we can only eat in the breakfast room . We accepted this.Then I told the male waiter to put all the cakes back on their stands. The female waiter started making a big fuss with us and complained to the front desk manager for no reason.

    a well appointed ,quiet,and modern hotel room

    Stayed in March 2018

  • Reviewed: September 7, 2017

    8.8
    Excellent to stop for sleep when on a road trip.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Located in the middle of nowhere surrounded by factories.

    Super friendly staff. Great rooms and very well cleaned. Good breakfast that continues until who knows when (when I left the hotel you could still get food)

    Stayed in September 2017

  • Reviewed: February 9, 2019

    8.3
    Hotel recomendable.
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel cómodo y tranquilo. Personal atento y amable. Habitaciones limpias y amplias. Recomendable.

    Stayed in January 2019

  • Reviewed: October 29, 2018

    7.1
    Very comfortable bed.
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast lacked variety and quality. Expected more from the breakfast.

    Very comfortable bed. Spacious and clean room.

    Stayed in October 2018

  • Reviewed: July 18, 2018

    5.0
    Below standard NH hotel; stay only if you have a car, and looking for budget solution
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast quality below usual NH standards

    Clean and spacious

    Stayed in July 2018

  • Reviewed: May 25, 2018

    5.8
    Disgusted about how the Manager treated me.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Manager of the Hotel is unfriendly.

    Foods are okay, generally hotel is clean and comfortable to stay in.

    Stayed in May 2018

  • Reviewed: July 3, 2017

    9.2
    Business trip hotel, breakfast selection could be better
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    No real bar just machines, Staff were great,

    The hotel was clean and the staff very helpful. a good hotel for a Business trip

    Stayed in June 2017

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: February 9, 2016

    6.3
    + plenty of parking space available (garage, outside and...
    • Business trip
    • Solo traveler

    - no bar had open in the evening ... there was a lady at the reception but because she was alone there was no possibility for a evening drink ... the bar was just beside the reception - in an industrial area (so nothing to do in the evening without a car) - alternatively to the closed bar there is a vending machine for water etc - no minibar - not really NH standard I am used to - I personally will not select this hotel again

    + plenty of parking space available (garage, outside and also street parking possible) + craftsmen will like it (price / value is good)

  • Reviewed: May 25, 2016

    5.8
    Way too expensive for the quality of the hotel.
    • Leisure trip
    • Couple

    The price of the room

    Way too expensive for the quality of the hotel... I would say it's an average hotel...

  • Reviewed: November 16, 2015

    10
    The hotel is really awesome!
    • Business trip
    • Couple

    The hotel is really awesome!

  • Reviewed: October 17, 2015

    5.0
    Excellent and helpfull stuff
    • Business trip
    • Solo traveler

    There is no restaurant/bar, just a vending machine at the hall.

    Excellent and helpfull stuff

  • Reviewed: September 24, 2015

    7.5
    Room without fridge
    • Business trip
    • Solo traveler

    Room without fridge Small TV Small Bathroom facilities

  • Reviewed: July 27, 2015

    8.8
    range of breakfast offered
    • Leisure trip
    • Solo traveler

    range of breakfast offered

  • Reviewed: July 14, 2015

    9.2
    Clean and calm.
    • Solo traveler

    A fridge in the room would be great.

    Clean and calm.

There are also 8 reviews without text. These impact the overall review score.

Showing 1 - 24

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