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Reviews of NH Zamora Palacio del Duero 4 stars

Plaza Horta, 1, 49002 Zamora, Spain

#4 of 12 hotels in Zamora

Guests' Choice

Review score

Based on 1068 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    7.8

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Showing 1 - 58

  • Reviewed: 27 June 2018

    9.2
    Convenient and comfortable modern hotel located within an easy walk of the historic city attractions
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Secure overnight parking was convenient and, I'd say, essential but rather expensive with no advertised price,

    Comfortable modern hotel in an excellent location with easy walking of the interesting historic city centre. Decent, good value restaurant.

    Stayed in June 2018

  • Reviewed: 16 March 2018

    5.8
    A good chain let down by this tired hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Reception staff were a bit clueless and smiles did not come easily. The room info stated that the restaurant was closed on Sundays and Mondays, so we went walkabout for a restaurant. Most of Zamora seems to close on Mondays. We had a nondescript snack only to return to the hotel to find that the restaurant was open. This was a Monday! As the hotel is at the bottom of a rather steep hill we were not impressed. We did get an apology the next day. Check-in had been poor and so was checkout. An apprentice was handed the job of putting our credit card through and almost succeeded in locking the card. We had to insist that they cancelled their first and 2nd attempt and start again. Not up to the standard of previous NH hotels we have used.

    Bed was very comfortable. Our second room (because we rejected the first) had tea/coffee facilities. It was classed a superior room. The breakfast was v.good but a bit pricey.

    Stayed in March 2018

  • Reviewed: 4 October 2017

    9.6
    Comfortable and well located.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The hotel is very well located. All the major attractions of Zamora are within walking distance. Room was spacious and comfortable. The breakfast room is a little too small when everyone goes at the same time.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    8.8
    Location.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The lack of gluten free options readily available for breakfast after it had been requested. When I asked for bread I was given 4 slices of the small hard biscuit type bread used for canapes! For a four star hotel this is entirely unacceptable. A local Mercadona has a very acceptable bread which can be frozen so no wastage need be incurred.

    Location. Secure parking though 16 euros was ok as off street parking was not readily available close by. Bed very comfortable and quiet location.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    4.6
    Poor area and mean hotel policies
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Above Management policies mean and tight

    First hotel I have ever paid for coffee in room and I visit abot50 hotels a year. Location very very poor in worst part of town. Staff helpful and friendly

    Stayed in September 2017

  • Reviewed: 7 September 2017

    7.9
    Positive experience, would stay again, recommended.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    Hot food options at breakfast would have been nice, though the cold buffet was OK. The coffee however was flavourless industrial stuff- at this level really could and should do better.

    Comfortable place to stay in an attractive spot between the river bank and the old city; convenient, hassle free and with very friendly staff who mapped out a walking tour for us without even being asked!

    Stayed in September 2017

  • Reviewed: 7 August 2017

    8.8
    Excellent location in the older part of the city.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Advertized free parking. When we asked about parking, they directed us to their garage. On check out we were charged for a garage stay. Not what we were expecting. Only when asked did they indicate that the free parking was the street parking.

    Excellent location in the older part of the city.

    Stayed in July 2017

  • Reviewed: 28 July 2017

    10
    Perfect place for a short visit to Zamora
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The cafeteria style restaurant where I had late dinner; however the service and dinner were good.

    Bed was very comfy. Could open the window and thus no ACwas necessary.

    Stayed in July 2017

  • Reviewed: 23 July 2017

    7.9
    Lots of positives, some really bad points.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Why did my wife have to sign in at reception, as well as myself? Did I look poor and require a guarantor? Poor quality free wifi, normal wifi you have to pay for - thought that kind of service had disappeared. One of the "fresh" bath towels was dirty, with hair on it.

    Spacious modern room, well set out. Situated within a short walk from the city centre.

    Stayed in July 2017

  • Reviewed: 8 July 2017

    10
    Don't miss this hotel. Worth the visit. Great deal (under priced in fact).
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect...

    The best deal in my last 10 experiences in hotels: really kind staff, good services, great location, and amazing hotel (build in a old monastery but everything brand new and well done). Great breakfast with everything, super peaceful place, great minimalist and modern decoration well connect with the place that is full of history. Love it all... highly recommend

    Stayed in July 2017

  • Reviewed: 3 June 2017

    3.8
    NOT RECOMMENDED
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Greeting terrible Room Allocation at end of hall Room 119 smoke rising from below could not open window. Kitchen dining room noise Air conditioning not working Old and needs refurbish cabinets lounge chair Floors gouges and unsightly Bathroom very badfor elderly No recognition for revisit or NH club member NOT 4 STARS Reception staff Pablo needs more customer training. INCORRECT PROCESS OF CHARGES Without Authority.. Refund still outstanding and procedure to obtain still to be progressed.

    Nothing

    Stayed in May 2017

  • Reviewed: 29 May 2017

    7.5
    Avoid a weekend stay
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Unfortunately, our two-day weekend stay was marred by the fact that this hotel is geared up for large functions rather than normal guests like us. The staff seemed permanently stressed by the demands of these groups and we received generally poor service and particularly bad food; our dinner on the first night comprised a plate of green peppers and inedible venison which neither of us could penetrate. The staff made no attempt to justify the state of the food and just accepted that the cost of the meal should be discounted.

    This hotel is well-placed in a quiet area of Zamora near the river and there are good walks to be had along its shores. We found several excellent restaurants and bars in the town serving good food and wine at remarkably low prices.

    Stayed in May 2017

  • Reviewed: 10 May 2017

    7.5
    Location fantastic,staff very helpful.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Although street parking was available it would have been helpful to have some hotel parking available

    Location fantastic,staff very helpful.We were able to walk to the plaza mayor

    Stayed in May 2017

  • Reviewed: 31 December 2016

    7.5
    We were especially pleased, on the return leg of our trip...
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    Not enough attention given to provisions of tea or coffee in the rooms

    We were especially pleased, on the return leg of our trip south, to eat in the restaurant -Vinicola, where the menu had been especially translated into English for our benefit The meal was delicious

    Stayed in December 2016

  • Reviewed: 31 December 2016

    7.5
    Conveniently located with private parking
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    Bar doesn't open until 9.00 pm and only way to have a cup of tea or coffee on arrival in the afternoon is to either use provsions in room - leaving nothing for am, or try and find cafe outside hotel

    Conveniently located with private parking Comfortable rooms

    Stayed in December 2016

  • Reviewed: 20 September 2016

    9.2
    Pity About The Bar Hours!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    After a long journey and arriving at a 4 star hotel in a wine growing region we could not get a glass of chilled wine until 8.30pm when the bar opened - FAR TOO LATE!!

    Nice and quiet

    Stayed in September 2016

  • Reviewed: 24 June 2018

    9.6
    Brilliant, we would definitely stay again!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was a wee bit overpriced we thought, but it was adequate .

    Everything, but staff attention was superb

    Stayed in June 2018

  • Reviewed: 17 June 2018

    8.3
    A fair walk to old town & not much in the way of...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    A fair walk to old town & not much in the way of restaurants nearby.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    9.5
    The reception is very kind and helpful, especially Ms...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    This is the first NH which has no international T V Chanel's

    The reception is very kind and helpful, especially Ms Mercedes.

    Stayed in June 2018

  • Reviewed: 18 May 2018

    9.6
    Frontdesk staff was excellent
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Frontdesk staff was excellent

    Stayed in May 2018

  • Reviewed: 16 May 2018

    7.9
    Hotel limpio y confortable
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Hotel limpio y confortable

    Stayed in April 2018

  • Reviewed: 24 April 2018

    7.5
    Close to center.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    NO easy chairs in the room.

    Close to center. Nice rooms

    Stayed in April 2018

  • Reviewed: 11 November 2017

    9.6
    Perfect stop on the way to Madrid from Porto. Hip hotel -really scenic town and friendly people.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The restaurant was expensive and food was average. The breakfast made up for the restaurant.

    The accommodations were luxurious.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    10
    HIGH STANDARD ALL THE WAY THROUGH. WE LOVED TO BE THERE.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    VERY NICE HOTEL WITH HIGH STANDARD ALL TEH WAY TROUGH. THE PARKING WAS GOOD AND SAFE.

    Stayed in September 2017

  • Reviewed: 7 October 2017

    3.0
    Nothing
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Defineiy the room. Two small Windows behind a huge chamine. I 'll never ever return. Awfull!

    Nothing

    Stayed in October 2017

  • Reviewed: 2 October 2017

    10
    very comfortable in a great location
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    nothing

    excellent location friendly staff bright clean hotel

    Stayed in September 2017

  • Reviewed: 14 September 2017

    6.7
    Good location. Get there early if you need parking
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff a little unfriendly

    At the base of the hill of the old town. Parking good but limited.

    Stayed in September 2017

  • Reviewed: 3 August 2017

    10
    Very good hotel at low price
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking in the hotel's underground garage is a bit pricy.

    Excellent quality and central location at a very good price.

    Stayed in August 2017

  • Reviewed: 12 July 2017

    6.3
    OK but wouldn't go again
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    The bar and restaurant was closed

    Hotel was clean and tidy

    Stayed in July 2017

  • Reviewed: 29 June 2017

    9.2
    Nice place near the river
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, bathroom,room

    Stayed in June 2017

  • Reviewed: 7 May 2017

    8.8
    Very kind staff.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Very kind staff. A quiet and beautiful place to stay during a couple of days.

    Stayed in April 2017

  • Reviewed: 27 April 2017

    8.3
    Restaurante do hotel era óptimo.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurante do hotel era óptimo.

    Stayed in April 2017

  • Reviewed: 13 March 2017

    9.2
    Very nice Hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The location, not the place itself but the surroundings.

    Stayed in March 2017

  • Reviewed: 6 November 2016

    7.9
    easy access by car
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Easy access if travelling by car. Town is just up the hill

    Stayed in October 2016

  • Reviewed: 30 October 2016

    8.3
    Very comfortable and a good location.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Very comfortable and a great location. easy to get there with underground secure parking.

    Stayed in October 2016

  • Reviewed: 13 September 2016

    10
    Lovely place
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely place

    Stayed in August 2016

  • Reviewed: 25 August 2016

    9.6
    Functional and practical hotel.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Functional and practical hotel. Excellent location, really friendly staff and really good breakfast!

    Stayed in August 2016

  • Reviewed: 4 August 2016

    10
    Great stay, helpful staff.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great dinner at a very reasonable price. Secure parking.

    Stayed in August 2016

  • Reviewed: 4 August 2016

    7.9
    Great overnight stop.
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In the centre of Zamora and as expected from an NH hotel. Great breakfasts in these hotels too.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 May 2016

    8.3
    Location near the tapas bars in Horrenous street.
    • Leisure trip
    • Group

    Pity the breakfast was not included in the price - especially when there was nothing cooked available. Perhaps it was because it was Sunday!!

    Location near the tapas bars in Horrenous street. Did'nt have the breakfast which was an extra 12 euros . Staff very helpful and friendly and went out of their way to make us welcome.

  • Reviewed: 31 December 2015

    7.9
    Breakfast
    • Leisure trip
    • Couple

    We have asked a single bed and not two. The wheals were sliding all the time. The sound in the living room at breakfast was annoying as it was on repeting mode.

    Breakfast

  • Reviewed: 24 December 2015

    9.6
    Loved the size of the room cleanness, helpful staff.
    • Leisure trip
    • Couple

    Twin beds are clearly uncomfortable for young couples. Had requested double bed but no luck. Not a big problem as the beds were amazing but ended up 2 in one single bed.

    Loved the size of the room cleanness, helpful staff.

  • Reviewed: 13 December 2015

    10
    Sara in the Restaurant was more than excellent.
    • Leisure trip
    • Couple

    Sara in the Restaurant was more than excellent. We recommend her very much. And Zamora a lovely city, near Salamanca and Toro Region with excellent wine

  • Reviewed: 8 September 2015

    8.8
    Convenient for town centre, modern and attractive, spacious...
    • Leisure trip
    • Couple

    Ridiculous price for mini bar. We would never pay €3.60 for a very small bottle of water! Would happily have paid a sensible price, say €1.50 or so.

    Convenient for town centre, modern and attractive, spacious room and bathroom with plenty of wardrobe space.

  • Reviewed: 8 June 2015

    6.3
    Not a got
    • Leisure trip
    • Couple

    Book online its cheaper.had extra night they charged me full price.garage is expensive even for a motorcycle ,,can be very noisy on Saturday night, get a quite room bit better keep window shut no views just looking at brick Walls

    Not a got

  • Reviewed: 16 January 2015

    8.8
    Location: Good.
    • Leisure trip
    • Couple

    The room does not have enough light The wifi is very poor. I had to sit next to the room door to manage to get signal.

    Location: Good. It is close to the old part of the city. Is tricky to get there by car. Rooms: Nice and big room but boring. Bathroom: Very nice bathroom and shower but very cold. Service: Nice people. We didn't use any other service of the hotel, like restaurant. Value: The value was ok for the hotel. Cleanliness: Very clean! Sleep Quality: Nice bed. Good sleep. Parking: There is free parking on the street if you search.

  • Reviewed: 23 April 2016

    7.5
    Entorno
    • Business trip
    • Couple

    Demasiado calor en las instalaciones en general

    Entorno

  • Reviewed: 2 February 2016

    9.2
    Breakfast not too good for the price
    • Leisure trip
    • Couple

    Breakfast not too good for the price

  • Reviewed: 6 January 2016

    8.3
    La Atencion de la tecepcion
    • Leisure trip
    • Solo traveller

    Nada significativo

    La Atencion de la tecepcion

  • Reviewed: 3 January 2016

    8.8
    Excellent location and modern facilities.
    • Leisure trip
    • Couple

    Excellent location and modern facilities. Just five minutes walk to the main town square.

  • Reviewed: 29 September 2015

    10
    Just liked this hotel for location ambience and comfort.
    • Leisure trip
    • Couple

    Just liked this hotel for location ambience and comfort. Of course Zamora a beautiful city.

  • Reviewed: 9 September 2015

    9.6
    A good night sleep.
    • Leisure trip
    • Couple

    No parking available

    A good night sleep. Quiet. Good location

  • Reviewed: 19 July 2015

    6.7
    Staff were really friendly - and very helpful with young baby
    • Leisure trip
    • Family with young children

    No pool - room was quite tight. Everything a bit worn out.

    Staff were really friendly - and very helpful with young baby

  • Reviewed: 16 July 2015

    8.8
    Location and comfort
    • Leisure trip
    • Couple

    Free wifi was a little unreliable

    Location and comfort

  • Reviewed: 30 June 2015

    9.6
    Modern and clean hotel at a 10 minutes walk from the plaza...
    • Leisure trip
    • Couple

    Modern and clean hotel at a 10 minutes walk from the plaza mayor.

  • Reviewed: 11 May 2015

    10
    great location by the river and close to town.
    • Leisure trip
    • Couple

    great location by the river and close to town. Free parking right outside the door. Good, abundant breakfast. Friendly staff.

  • Reviewed: 17 February 2015

    8.8
    cleaniess and breakfast
    • Business trip
    • Solo traveller

    cleaniess and breakfast

  • Reviewed: 4 January 2015

    7.5
    Good sized rooms;
    • Leisure trip
    • Family with older children

    No bar/cafe

    Good sized rooms; Good location and onsite parking. Short walk into centre

There are also 21 reviews without text. These impact the overall review score.

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