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Reviews of Hotel Ortuella 2 stars

Poligono Granada, 1, 48530 Ortuella, Spain

#1 of 1 hotels in Ortuella

Guests' Choice

Review score

Based on 345 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.3

  • Location

    6.9

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8

  • Free WiFi

    7.6

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Showing 1 - 44

  • Reviewed: 14 September 2018

    8.8
    Good location not far from the ferry terminal, very clean...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a terrible smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms.

    Good location not far from the ferry terminal, very clean and comfortable.

    Stayed in September 2018

  • Reviewed: 6 September 2018

    5.8
    Free pаrking, 20 min from city centre by car.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The hotel is located in the industrial zone. When we arrived in this area there was a very strong smell of garbage. I had to close all the windows and turn on the air conditioner. Our windows went to the parking lot of petrol tankers. The room that we were given was very smoky, but the administrator changed it to another one. .

    Free pаrking, 20 min from city centre by car.

    Stayed in September 2018

  • Reviewed: 22 August 2018

    7.5
    The Night Before the Ferry Home from Bilbao.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find because several of the surrounding roads have exactly the same name.

    Very clean with comfortable bed and walk-in shower. Secure, underground car park.

    Stayed in August 2018

  • Reviewed: 16 August 2018

    7.9
    Bilbao worth a visit, and hotel fine for a good nights sleep.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    There are no rooms with views as the hotel, while on the outskirts is on an industrial estate.

    Reception staff efficient and friendly, check-in was a breeze. If you want a hotel in the middle of things this is not the hotel for you, but good rail link into the centre. Rooms simple and clean and air con worked well. Breakfast is available and priced reasonably on what you have, but choice is limited.

    Stayed in August 2018

  • Reviewed: 24 July 2018

    7.1
    Great location for the Bilbao ferry, clean and comfortable with an adequate bar and restaurant.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Surrounding area not very interesting and alternative restaurants require a drive.

    Clean and comfortable with off street parking and well placed for the Bilbao ferry terminal.

    Stayed in July 2018

  • Reviewed: 11 May 2018

    5.4
    This is a okay place for one night. However, there is much better places to stay that cost the same.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Too slow internet, I had 0,07 mbps. The room smelled smoke despite I asked for a non-smoking room. A little scary that the hotel share building with a gas station. And the location is in an industrial zone (but I knew that before I booked).

    Friendly staff and nice design on the hotel

    Stayed in May 2018

  • Reviewed: 2 May 2018

    9.5
    Modern small hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Satnav struggled with address but link to Google maps provided the answer

    Modern small hotel. Secure car park and very near the port for onward travel to Portsmouth. Not much in the local area so ideal for an overnight stop. Nice and quiet.

    Stayed in May 2018

  • Reviewed: 3 March 2018

    7.9
    The proximity to the ferry port,friendly staff,comfy bed and...
    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Difficult to find on my sat nav.

    The proximity to the ferry port,friendly staff,comfy bed and warm room.The Hotel also had a restaurant where the staff were friendly and helpful.

    Stayed in February 2018

  • Reviewed: 6 November 2017

    7.5
    if bilbao centre is expensive...
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    hotel building is almost over the gas station. but again, room was OK, price was OK. no complain if you know this hotel not in centre.

    there was no hotel with reasonable price in bilbao and at the last minute we happened to book this hotel. if you have car, not far from blab centre. it is a kind of 'one night stay and go' hotel with good standard-price.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    8.8
    Great food, staff, rooms and location as we were taking the ferry the next morning.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We had one big problem which could easily be rectified by the hotel. The pillows!! Unfortunately we both found them very uncomfortable - hard and too high - which meant we slept very badly. As a good nights sleep is probably the most important thing when choosing a hotel this was a major disadvantage.

    The staff, the cleanliness and value for money were exceptional. We enjoyed the food particularly.

    Stayed in October 2017

  • Reviewed: 27 September 2017

    9.0
    Fantastic little hotel very happy with it would have liked tea/coffee machine and hairdryer
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Directions was poor But i had my apple i phone so went onto maps and found it straight away

    did not have breakfast as it started at 7 0 clock am to late for us to catch our ferry The receptionst that booked us in was fantastic a smile from ear to ear and very helpful Dinner in the evening was fantastic value for money and staff gave 110 pr cent

    Stayed in September 2017

  • Reviewed: 10 September 2017

    7.1
    Great overnight stop.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    The hotel is situated on what can only be described as a business estate. It has a bar and a restaurant but unfortunately the latter did not open until about 7.30pm. It is fine for an overnight stop but wouldn't want to stay any longer. It is very handy (about a twenty minute drive} for the Bilbao port with ferries to the UK. There is a small town about five minutes drive away but very few restaurants or takeaways and apart from inns there did not appear to be much night life. I would stay there again simply because it is so handy for the port and the staff were very friendly and helpful, particularly the young lady in reception.

    Stayed in August 2017

  • Reviewed: 1 August 2017

    7.9
    A clean , practical hotel for short stop-overs.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No cafeteria facilities open in morning before 9.00am due to public holiday...so we went without food or drink before leaving for ferry.

    Safe underground carpark,helpful staff, good location for ferry and excellent evening meal.

    Stayed in July 2017

  • Reviewed: 26 July 2017

    4.2
    Could do better.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bar was very rough, rubbish on the floor. Breakfast wasn't till 9am and we had a ferry to catch so no breakfast.

    Receptionist polite and helpful, barman even more so. Underground secure car park. Wifi all areas. Not too far from ferry port.

    Stayed in July 2017

  • Reviewed: 4 May 2017

    7.5
    Close to Ferry, a great hotel spoilt by location.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    industrial estate location is noisy, with a petrol garage and Oil distribution depot underneath the main hotel. Building is adjacent to a collection of high rise blocks, that appear to be social housing. Other guests noisy, and sound travelled down the coridoor, Breakfast not available at the advertised time. Location is within easy reach of the Ferry Port, and you won`t miss your ferry through oversleeping, as activity starts on the industrial estate well before 0630.

    Clean modern room with good en suite. air con and TV both work well, large comfortable double bed. Location is close to the ferry port. Free Wi Wi is a decent speed. Warm welcome from friendly reception staff.

    Stayed in May 2017

  • Reviewed: 29 October 2016

    9.2
    Good stopover for the ferry port
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Helpful pleasant staff, clean comfortable room, off street parking and good value food. We stayed one night before catching the ferry, the port was close by.

    Stayed in October 2016

  • Reviewed: 26 September 2016

    9.6
    Very nice, clean, modern, perfect for an overnight stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It is literally next to the petrol station so it was a little noisy at times, only in the 1st room we stayed in, the 2nd time wasnt a problem.

    The beds were very comfy, we stayed 2 nights (different rooms) , very nice modern decor, the location was very good for us, it's good if you want to be near the centre, not in a very touristy location.The staff were very helpful, even when we arrived at 2 in the morning due to a late flight, very helpful. Nice clean bathroom, and spanish tv.

    Stayed in September 2016

  • Reviewed: 26 August 2018

    7.9
    Staff
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No negatives

    Staff Proximity to port Secure car park Met expectation of a no frills hotel

    Stayed in August 2018

  • Reviewed: 9 August 2018

    10
    Everything
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2018

  • Reviewed: 14 May 2018

    9.2
    Enough quality for the price and location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is located at industry zone, some weird air didn't smell good

    Room was very clean and comfortable

    Stayed in May 2018

  • Reviewed: 9 May 2018

    9.6
    Very clean and comfortable and ideally located for the ferry
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Restaurant opening earlier in the evening

    Very helpful staff

    Stayed in May 2018

  • Reviewed: 6 April 2018

    7.0
    Adequate stop over for the ferry, difficult to find without a good satnav.
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was closed!

    Stayed in April 2018

  • Reviewed: 6 December 2017

    9.2
    Perfect for stop off
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant very basic

    Close to the port for early ferry the next day

    Stayed in December 2017

  • Reviewed: 11 October 2017

    10
    Excellent
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night

    Nice clean hotel, easy to get to and secure. Nice little bar and restaurant. Friendly staff. Room big and comfortable. Good value for money

    Stayed in October 2017

  • Reviewed: 2 October 2017

    5.8
    Regulin
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    La situacon

    El hotel

    Stayed in October 2017

  • Reviewed: 16 August 2017

    7.1
    Good location for 1 night stop during your journey.
    • Family with young children
    • Double Room
    • Stayed 1 night

    Attached to petrol station.

    Good location for 1 night stop during your journey.

    Stayed in August 2017

  • Reviewed: 5 July 2017

    8.3
    Convenient for Bilbao-Portsmouth ferry.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient for Bilbao-Portsmouth ferry. Secure and free underground parking.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    8.8
    Handy for Bilbao ferry
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    A bit noisy early in the morning. Lack of other facilities in the immediate area.

    Food was great, air conditioning very good.

    Stayed in June 2017

  • Reviewed: 13 June 2017

    7.1
    walking on the Camino Norte very difficult to locate
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    walking on the Camino Norte very difficult to locate

    Stayed in May 2017

  • Reviewed: 2 June 2017

    9.2
    Comfortable quiet. No hassles
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Limited eating options

    Close to train into bilbao. €2. No parking hastles.

    Stayed in June 2017

  • Reviewed: 17 April 2017

    6.7
    We were truly dissapointed with the bed. Staff were very nice
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not king size, not even double, the gave us two single beds and I had booked a double bed

    The views through the window

    Stayed in April 2017

  • Reviewed: 1 December 2016

    7.1
    OK for an overnight, restaurant didn't open until 8.30pm.
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable, friendly staff, fairly basic and hard to find. Got totally lost trying to get to the ferry.

    Stayed in November 2016

  • Reviewed: 17 November 2016

    7.9
    Good place to stay over night near ferry port.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    all OK as expected

    Stayed in November 2016

  • Reviewed: 2 October 2016

    10
    The staff there was helpful and understood English pretty...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff there was helpful and understood English pretty well. Will stay again

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 April 2016

    7.5
    comfortable clean, spacious rooms
    • Leisure trip
    • Couple

    food was basic and the menu not translated into english TV didnt work in the room and there were no tea/coffee making facilities in the room. directions to hotel should include its part of the petrol station to assist in finding its location. very east access to Bilbao ferry by the back roads

    comfortable clean, spacious rooms

  • Reviewed: 18 February 2016

    7.5
    very convenient for the port of Bilbao.
    • Leisure trip
    • Couple

    our room overlooked what appeared to be a gasoline depot. there were 4 tankers parked there and each engine was started up around 6 a.m. and remained so for about 45 minutes before they left the depot. The noise and smell was very unpleasant. would have preferred the restaurant hours to be more flexible. also we ordered the fillet beefsteak from the meal of the day, it was inedible.

    very convenient for the port of Bilbao. good train link to the town of Bilbao. good road links.

  • Reviewed: 12 October 2015

    8.8
    Friendly welcome, and a nice room .
    • Leisure trip
    • Group

    Friendly welcome, and a nice room . Excellent evening meal;menu with choice including set meals , and with regional dishes .Hotel in good location for Bilbao ferry. Secure underground garage- good for motorcycles.

  • Reviewed: 5 October 2015

    7.9
    Location and car parking excellent.
    • Leisure trip
    • Couple

    Felt it was overpriced for a basic hotel

    Location and car parking excellent. Less than 5 minute walk to train straight into centre of Bilbao and 15 minutes drive to ferry.

  • Reviewed: 23 April 2015

    7.5
    Only 15 mins from ferry terminal.
    • Leisure trip
    • Couple

    Noisy tankers leaving very early in the morning.

    Only 15 mins from ferry terminal. Modern, clean minimal rooms. Excellent staff. Good menu of the day at hotel restaurant. Underground secure parking. Very comfortable bed

  • Reviewed: 28 March 2015

    7.9
    Willingness of staff.
    • Solo traveller

    Nothing

    Willingness of staff. Being English only one person understood me, that was the young lady at reception, who was very helpful. All the other staff did not understand me but tried their best to help me. In fact we had a laugh trying to understand each other..

  • Reviewed: 26 March 2015

    9.2
    Clean hotel easy to find.
    • Leisure trip
    • Couple

    Nothing

    Clean hotel easy to find. Secure parking. 20 mins from Bilbao ferry. Handy for fuel. We had menu del dia at euro 10 with bottle of wine, excellent.

  • Reviewed: 1 October 2015

    7.5
    Good place to stay for easy access to ferry terminal.
    • Leisure trip
    • Couple

    Not easy to find as it's behind a petrol station!

    Good place to stay for easy access to ferry terminal.

  • Reviewed: 6 July 2015

    7.1
    Friendly, helpful staff, very modern
    • Leisure trip
    • Couple

    Ashtrays in all rooms, very limited English spoken. Local signs broken making it harder to find.

    Friendly, helpful staff, very modern

  • Reviewed: 3 July 2015

    10
    Good value evening meal.
    • Leisure trip
    • Group

    Good value evening meal. Didn't stay for breakfast as we had an early ferry to catch. Rooms clean and modern with good air conditioning.

There are also 18 reviews without text. These impact the overall review score.

Showing 1 - 44

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