Staff were horrendous. Asked peter and carl to help with additional blankets as i had no heating, both ignored me.

Good location

Stayed in April 2024

Scooter

Stayed in October 2023

All inclusive - not really, need to find new name for that. 3 Drinks at lunch serving and 3 drinks at dinner service, I am enjoying drink either before food as aperitive, or after food, but not during the food. this part was like really super annoying. For that reason no thank you , in Mallorca can be found a better places further from Palma area where drinks are less restrickted.

Accommodation is good, location is good.

Stayed in October 2023

Although everything spotlessly clean the furniture and decor in the room was very dated. Our room was above the reception entrance which was busy even in the early hours of the morning 4/5am, people talking and singing loudly coming back in from Clubs, taxis, motorbikes etc which kept us awake most nights.

Clean, good pool areas with plenty of sunbeds, nice staff, food repetitive but good for the very reasonable price of the holiday. Less than 5 minutes walk to beach and bus stops for Palma and airport.

Stayed in October 2023

Room we were initially given had a wardrobe door missing, socket hanging off wall, toilet not bolted to floor and patio door didn’t open. We were offered another room the following day. They closed two of the pools when we were there. The restaurant couldn’t cope with the amount of people and you had to queue outside on a few occasions. AI isn’t worth it, 3 drinks of either wine or beer in a very small glass at lunch and dinner, no choice of beer or wine and glasses were around 125mls. You have to pay for your plastic glass to get soft drinks around the bar or pool areas. 1 euro per plastic cup! Not enough staff on reception so always big queues. No courtesy room on leaving was told to have a shower at the pool!

Grounds large, pool areas a decent size, plenty of sun loungers. Hotel was very clean.

Stayed in October 2023

the room was incredibly tight, there's not much room to wriggle. walls are also super thin. it didn't feel like the room had been cleaned properly either. especially the bathroom.

the check in staff were friendly, and must i say great with switching lanugages

Stayed in October 2023

I emailed the property 5 days in advance and there was no reply not even now. The beds were single, very bad idea if you are a couple. The bed linen were not changed even after 5 day, only the towels were changed, the cleaning wasn't amazing, the sink and the tub were not washed. The food was plenty but we had indigestion from it, and mainly the same food every day.

Plenty of food, the hotel wasn't far from the beach, staff was helpful and nice.

Stayed in October 2023

Food could have been better, rooms could use a fridge and be a bit more clean, stuff could be a bit more friendly. Some rooms (mine included) have a truly awful view. Walls are not sound proof at all. You can hear people giggling while watching youtube videos at night and trying to be quiet.

Location is good

Stayed in October 2023

The state of the room on the first day, it was not clean.

The courtesy of the restaurant staff, the cleaning staff and the security staff

Stayed in September 2023

The noise with the loud music pumping all day from the pool areas and bar until 11pm which if you want to sleep can be difficult. Also the tv in our room did not work, and the property itself is a bit tired looking inside . Also the food is very bland and not much selection of hot food if you don’t eat fish they only give you one other hot meat option, which is not enough for my liking as I ended up sticking to the same salads each day. Also the breakfast meat like the bacon and sausages were really tough and hard to eat so we gave up on the breakfast early on . Also the staff I felt most of the time just ignored you while standing at the desk they would just wonder off leaving you standing there. We requested for a car to be booked the lady for the following day, which she said she called through and told us to wait for someone to pick us up, which we arrived at the time give. To wait an hour then reception apologies as they had not actually booked it, so not happy with the staff service at all

Liked the location not too far from the beach, and after 11pm it’s fairly quiet place to be

Stayed in September 2023

This place is for 16-25 not for me

I had no food.

Stayed in August 2023

The room could have been more clean

The size of the room and location

Stayed in September 2023

No fridge in the room

Cheap and cheerful- low budget but pretty good quality for the cost

Stayed in August 2023

Used to stay here all the time, but nto anymore, last 2 times, they made a mistake not collecting payment only to wake me up at 7am the next day for there mistake saying it needs to be resolved now, not something you want on your 1st day of break, 2nd time requested the main complex only to be shoved back again in rio so crossing the street to eat or use the pool, asked for a different room said only upgraded rooms avaiable, no issues how much, only to be still shoved in rio again, stayed here about 15 times will not be returning unless desperate

Used to be good but now they just don't actually care about guests

Stayed in August 2023

Not friendly for rollator.

Security.

Stayed in June 2023

Compared to our previous visit to this hotel in 2018 and 2019 the stuff was behaving very unfriendly from time to time. We were not allowed to talk to each other during dinner or lunch because they said it was too loud which is not correct. In a room with more than 100 people eating there´s always a certain level of noise which is totally normal. Further we were not allowed to hear music on our balcony because it´s too loud they said, it was not loud at all and the big music box next to the pool was 10 times louder. Finally the pool is only open from 10am to 6pm which is very sad and not acceptable. You cannot enjoy another 30-60 minutes at the pool when you´re coming back from the beach. At least 7pm must be possible here.

Nice attention for the birthday of my friend, one person from the stuff came to our hotel room, congratulated and handed over a voucher for one free drink.

Stayed in June 2023

The paying a deposit for a cup at the bar was annoying as you need cash so had to have it which was awkward when solo and wanted to swim having to leave things unattended

Staff brilliant Room clean Nice layout everything easy to find Lovely sun on pool area

Stayed in April 2023

Food was terrible. All-inclusive deal did not make clear that alcohol wasn't included. Reception was slow.

Location and cleanliness.

Stayed in May 2023

It's not an all in! Beer and other alcoholic drinks are not included (it's 4 euro per beer).

rooms are nice, staff is ok

Stayed in May 2023

Bathrook hairdryer wires exposed - very dangerous

none

Stayed in May 2023

1. I don't like that in my room the air acondition wasn't working and when I said it to the team they don't said anything about it. 2. I don't like about which is the option about drinks that can or not in the restaurant for dinner. And when you take one, the team tells us in a bad way that you can't do so? How can you know? 3. Poor vegetables opcion in the copacabana restaurant. 4. One of the pool isn't working 😕 5. The dessert is very poor option, quality and quantity. 7. No avocados, not sauces options, many of the meals was burned or cold... 8. The machines for coffee ☕️ worked very bad...so, you haven't a bad quality coffee in the mornings... 9. And in my room the principal clothe of bed smells very dirty to sweat and the towels are stained and old. 10. The walls of the bathroom 🚻 in my room have a lot of hair 😳 no mines of course...

I like the location, that the rooms pictures looks the same in the website.

Stayed in April 2023

Improve on the breakfast. The price was good.

Rooms were clean and cleaned daily.

Stayed in April 2023

Responsive.

Helpful and friendly staff.

Stayed in April 2023

no snacks available to buy. breakfast was hectic and full of other rude guests

the reception area was very clean and good value for money

Stayed in April 2023