The slippery bath very dangerous, the games room games don’t work food waste under sun beds, cleaning could be better, staff need customer training as they are rude. My daughter and granddaughter room was dirty and towels, TV didn’t work the place was too busy

Spacious rooms, nice food, good pools nice beds and good views

Stayed in April 2024

sometimes activities too noisy all day long Real pity the 30 minutes's complementary room for shower at time of de[arture was really dirty with used towels on the floor...

cleanliness - buffet choices - quality of food

Stayed in April 2024

There was nothing at all that I could think of.

The hotel is very well set out, plenty activities across the whole of the day, food is fantastic, we upgraded to the royal elite which is wonderful, all the staff work very hard to make sure everyone has a great time, the pools are amazing, great location, totally relaxed atmosphere.

Stayed in April 2024

The staff kept posting letters through the door to keep asking to bring passports what they already took a copy of. And the second letter was to report to reception to print out my booking.com info what they made me do on check in via email twice, then had to check every detail On my booking.com app what room I had booked , how many people etc after I had already checked in, So booking.com was Abit of a mess about with this hotel for some reason

The beds we’re comfortable, there was access to food at all times, the entertainment was good for all ages.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

Poor room cleaning

Location

Stayed in February 2024

Food experience not great. Dishes were repetitive and bland or greasy, dining hall felt crowded and like a cafeteria

Location close to papagayo beach was fabulous! Great views, rooms were clean and comfortable. Good resort for small kids

Stayed in February 2024

The hotel is showing its age now.

. Stunning views , decent drinks, and food was fairly good .

Stayed in February 2024

Entertainment, loud music at night

Rooms, restaurant, pools, terraces

Stayed in February 2024

No drying facilities in or outside the room.

Entertainment was great, lots to do , bus to playa blanca was helpfully.

Stayed in February 2024

As with a lot of all-inclusive hotels, the food wasn’t as hot as we would have liked. However, microwaves were available so it was easily resolved. Our room (1048) was a superior sea view, but the bathroom was showing signs of needing a re-furb.

Overall it was an excellent hotel with good facilities and great staff. Everywhere was very, very clean & the heated pool was welcome. Evening entertainment was very good.

Stayed in January 2024

Entertainment in the evening was mainly singing which got a bit boring after a while. Pool/Air Hockey tables were busted due to either not having correct balls in the tables. All Inclusive drinks at the pool bar during the day are very limited in choice.

Great hotel, 3 large pools, lots of free activities and entertainment during the day. Although busy, lots of food for choice. The snack bar being open from 11pm to 8am was a bonus, especially when wanting to go out for the day early and breakfast only starting at 8am. Hotel staff were attentive and always happy to help. My partner is coeliac and they were great in preparing gluten free food for her. The location of the hotel is brilliant, walk out the gate and you are on the beach, wonderful views for a sunset walk.

Stayed in January 2024

The food again is terrible apart from New Year’s Eve dinner that was delicious!

The pool was heated this year last year it was absolutely freezing!

Stayed in January 2024

Terrible fence, I had room at the ground floor at looking out that fence was a bit like jail 😉 so so food.

Comfortable beds.

Stayed in January 2024

Cocktails were not great, premixed and sugary

Breakfast was very good Location was great, close to Papagayo beaches and Marina Rubicon

Stayed in August 2023

Felt the reception staff( girls) could be friendlier... It's a pity as the resort is beautiful.

Loved how the pool area was not over crowded and no problem finding a lounger. Music was really relaxing and not too loud also.

Stayed in June 2023

some parts could do with a refurb

great location, not too crowded, fabulous staff

Stayed in May 2023

Reception staff were not very helpful and hassled us upon arrival about the booking voucher without having given us any information that they required this (and we didn't have any cellphone reception. Also we have never had such a request before with any booking via booking.com)

We enjoyed the location, evening entertainment and the room was comfortable overlooking the national park from the private terrace. The staff were friendly and hard working and professional.There were enough bars and entertainment areas like several swimming pools, gym, tennis, table tennis and pool tables. The hotel was half full when we there in early April so there weren't long queues at the bars.

Stayed in March 2023

Low quality of cleaning in rooms and restaurants. too much little things in the work of the staff that spoil the rest

Location, room, cava brut on breakfasts

Stayed in March 2023

Sign posting in hotel bad. People get lost for days

Stayed in March 2023

Parts of hotel looked as though need some work and the bedrooms had lino flooring not tiles which you would expect in a 4 star hotel. Bathrooms were clean and functional but a bit basic as in no tiles on walls or floor instead has like formica panels. There were quese for some of the bars at times.

Hotel itself was nice and lots of room round the pools. Enteetainmentbwas good and staff friendly and helpful.

Stayed in March 2023

Better coffee and tea selection in the morning.

It was a great location by the sea. Loved my room and the facility to kayak from the hotel. The breakfast was good but would prefer better tea selection and coffee in the morning! The staff Vanessa at reception, the spa facilities. Ana was the best masseuse and Isabel was a great beautician. The bedroom staff samira and Angela were very kind and helpful.

Stayed in January 2023

the room smelt of damp and I only noticed when I was leaving that the wall by the main door had a lot of evidence of damp. not good for me as I have asthma. this needs to be addressed before more people are allocated this room (808). there were lots of stains in the carpeted halls leading to the rooms which made the hotel feel shabby. A lot of the tiles around the pools and other communal pathways were broken and taped over to prevent trips when they should have been repaired. I had booked bed and breakfast and then paid extra to eat in the all inclusive restaurant for 2 nights. however the food was very samey each night with only a change to the veg being the obvious difference. it was also predominantly English food so a bit boring.

whilst a walk to the main town for shops and restaurants the hotel is very close to the gorgeous natural golden Sandy beaches. it’s a huge hotel with lots of good facilities such as a spa, a Good size gym and many swimming pools. room was also large and kept reasonably clean. all the staff were very friendly and helpful.

Stayed in January 2023

The room given..I felt it was dated &needed complete refurbishment..the bathroom is very outdated with a shower over bath which had cylicone everywhere..got it hard to get tap on bath to switch to shower operation..I felt the bath very light plastic I question how this area can be properly cleaned as there's a half wall ...the whole bathroom needs complete overall. In times of covid this should be no.1 priority.

I felt the food selection was wonderful plenty of choice.

Stayed in January 2023