Subida a San Pablo, s/n, 16001 Cuenca, Spain
#7 of 27 hotels in Cuenca
Guests' ChoiceBased on 496 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.5
Facilities
8.7
Staff
9.0
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 April 2024
Martin
SpainThe bridge across the gorge.
Very well-managed. Everything satisfactory.
Stayed in April 2024
Reviewed: 14 April 2024
Peter
AustraliaLocation, staff, views - all exceptional. Rooms were excellent - big, roomy and with all facilities. All round an excellent choice.
Stayed in April 2024
Reviewed: 10 April 2024
D
United KingdomLocation
Stayed in April 2024
Reviewed: 6 April 2024
Patricia
United StatesThe only breakfast option in the hotel before 11 am is the breakfast buffet which is around 23 Euro. I didn't find much on the buffet that I cared for, the servers didn't ask us if we wanted the ala carte items or offer more coffee. We had to keep flagging them down repeatedly.
The Parador de Cuenca is in a wonderful location, with views of the Hanging Houses and a quick walk across the bridge to the Old City. The rooms are good sized and the beds comfortable. The bathroom had everything we needed. Our safe wasn't working and the maintenance staff showed up within 15 minutes to fix it. Be sure to eat in the restaurant - food was delicious.
Stayed in April 2024
Reviewed: 5 April 2024
Adlin
SingaporeBest part is the view and location! You can see the hanging houses from your windows. The breakfast was great and the hotel rooms are very clean and comfortable. Best place to stay at Cuenca!
Stayed in April 2024
Reviewed: 23 March 2024
Rich
CanadaA queen bed as opposed to two single beds pushed together would have been preferable.
A beautiful parador in a unique setting. Had an exceptional view of the hanging houses from our bedroom window. Friendly staff and service. Loved all the guest facilities, especially the dining room.
Stayed in March 2024
Reviewed: 22 March 2024
Brian
United StatesNothing.
The location is fantastic!
Stayed in March 2024
Reviewed: 21 March 2024
Donald
CanadaParking a larger car wasn’t easy, although to be fair we did choose to squeeze into a free spot instead of paying for the hotel garage
Beautiful hotel in a stunning location
Stayed in March 2024
Reviewed: 13 March 2024
Mark
United KingdomFabulous location
Stayed in March 2024
Reviewed: 11 March 2024
Jonathan
United KingdomBreakfast service could have been better. We had to flag down a waiter to order our hot food and when it came it wasn’t very hot at all. It’s just a niggle but everything else (building room and view) was amazing
Location and the view from the front
Stayed in March 2024
Reviewed: 9 March 2024
Sandra
CanadaWe had an early departure and missed out on the breakfast which started at 8 am. We did get a picnic breakfast of cold sandwiches and fruit, but it was not worth the value we paid for a full breakfast. There was no refund option offered for meals that we could not have based on the restrictive travel connections. Also, we had an early departure at 0700 and asked for a wake up call at 0630. Unfortunately, the receptionists got locked outside of the building because the electric sensor on the door did not work. When I went downstairs, I was able to open the door from the inside and let them in. This is not only a safety concern for the workers who were locked outside, but also for the guests who have no staff support from the front desk if needed.
It was an excellent location in the center of town so walking through Cuenca was convenient
Stayed in March 2024
Reviewed: 6 March 2024
Alda
United StatesNothing
Beautiful historic building in a great location. Our room had a stunning view of the hanging houses and the bridge of the old town of Cuenca. The staff were friendly and helpful.
Stayed in March 2024
Reviewed: 4 March 2024
Amanda
AustraliaHospitality staff were excellent, but reception staff were a little curt.
Beautiful.
Stayed in February 2024
Reviewed: 3 March 2024
Philip
United KingdomLocation to the old city was second to none. Car parking was limited. The room we had, had a view of the old city which was lovely. Dinner and breakfast were very good value for money. Highly recommend
Stayed in February 2024
Reviewed: 29 February 2024
Marta
SpainBreakfast delicious with gluten free options! Thank you!
Stayed in February 2024
Reviewed: 17 February 2024
Olga
GreeceN/a
The experience being in a 16th century monastery
Stayed in February 2024
Reviewed: 16 February 2024
David
United StatesWonderful historic property in a spectacular setting of Old Cuenca. Best sights I have seen.
Stayed in February 2024
Reviewed: 11 February 2024
Claire
United KingdomThe pillows are not great quality and the water pressure could be better. It would be nice to have tea/coffee facilities in the room.
Excellent staff, lovely location and cosy rooms.
Stayed in February 2024
Reviewed: 10 February 2024
Rebecca
United StatesLoved the Superior room that I booked for a view of the historic city, I had 206, the large windows opened fully for the view. It was absolutely quiet and comfortable and the parador was a delight to stay in.
Stayed in February 2024
Reviewed: 23 January 2024
Jakub
PolandVery expensive breakfast.
Located in the historical building. Amazing view. A few free parking lots next to hotel. I have luck to get one. Exclusive room.
Stayed in January 2024
Reviewed: 21 January 2024
Prasun
United StatesOld historical building, good views of hanging houses, well maintained spacious rooms
Stayed in January 2024
Reviewed: 11 January 2024
Heidi
United StatesBeautiful hotel! The architecture is spectacular! The staff was very friendly. It was very clean.
Stayed in January 2024
Reviewed: 9 January 2024
Kevin
United KingdomNothing
Everything
Stayed in January 2024
Reviewed: 9 January 2024
Fiona
SpainNothing
We enjoyed the easy check in, the staff was friendly and helpful. Our room had a view of the hanging houses which was magnificent. The room was warm and cosy for winter. The building was stunning and beautifully designed. We ate at the restaurant where once again the staff were friendly and food delicious.
Stayed in January 2024
Brasilia, Brazil
Nanjing, China
Mannheim, Germany
Taupo, New Zealand
Saint Robert, USA
Lublin, Poland
Saas-Fee, Switzerland
Lijiang, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content