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Reviews of Hotel Pax Guadalajara 4 stars

Avenida Venezuela, 15 - N2 salida 56 , 19005 Guadalajara, Spain

#7 of 14 hotels in Guadalajara

Guests' Choice

Review score

Based on 1220 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8

  • Facilities

    8

  • Staff

    8.4

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 1 - 59

  • Reviewed: 7 July 2018

    7.1
    place with potential but needs some humanity.
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant: very basic uninspiring food . Strange way to make a bed: looks neat, but when opening it all the sheets came off together, had to re-fit the bottom ones !

    Stayed in July 2018

  • Reviewed: 10 May 2018

    5.8
    Needs staff overhaul, rooms good, staff atrocious
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was repeatedly arrogant and rude especially in the cafeteria. We left after receptionist highly recommended them because we don’t like to eat where you need to worry staff might spit on your food. Selection was hamburger type food.

    The restaurant next door had great food and was reasonably price. Wait staff was also excellent. Have the red berry salad.

    Stayed in May 2018

  • Reviewed: 2 March 2018

    7.5
    Great rooms but bad service!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was really bad! Horrible chicken burger not worth eating. For breakfast we came down 9:55 but all food was already gone. Know we were a bit late but this was not okay!

    Perfect rooms for family of four

    Stayed in March 2018

  • Reviewed: 5 February 2018

    9.2
    Good value for money.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The room temperature was too low (16,5º) when we arrived and the shower tray overflows during the baths.

    The room was comfortable and the breakfast was good. Very well located near the highway.

    Stayed in February 2018

  • Reviewed: 12 November 2017

    6.3
    NOT GOOD
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    During my stay there was a water problem 7 hours no water at all and later 30 minutes with brown/yellow water. It started while I was in the shower. The reception staff did not agree to give even one water bottle free.

    Room design is good, bed is comfortable.

    Stayed in November 2017

  • Reviewed: 2 November 2017

    5.4
    Very dissatisfied
    • Leisure trip
    • Couple
    • Superior Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Gross representation of property on booking.com. we requested an upgrade (willing to pay extra) for a room with a spa bath as advertised as my husband was doing a 180km bike ride and needed to relax only to be told NO ROOMS at Hotel Pax had a bath. If we had known we would not have stayed here. Very disappointed.....

    Stayed in October 2017

  • Reviewed: 29 October 2017

    5.0
    Rooms were clean and bathroom had recently been refurbished
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Although we had booked a double bed, we were offered a twins room. Even after complaining, they did allow us to change. The facilities are very far from the city center . We arrived at 2am and the doors were locked and there’s was no one in the reception desk. We had to wait 10 minutes for someone to show up.

    Rooms were clean and bathroom had recently been refurbished

    Stayed in October 2017

  • Reviewed: 8 October 2017

    8.8
    Ideal stopover
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Rooms and bathrooms are rather small - just like in 3-star property.

    Ideal stopover in the middle of Spain. Excellent value for the money. Very nice and polite staff on reception and breakfast as well. And breakfast... well, well - it is a highlight of this hotel - you will forget about a little bit small room after entering the breakfast room... :-)

    Stayed in October 2017

  • Reviewed: 5 October 2017

    9.2
    Just off the motorway and walking distance to the busy town...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Just off the motorway and walking distance to the busy town where you can have a drink and tapas without paying to much. On a warm night people of all ages are out walking and sitting in the park.

    Stayed in October 2017

  • Reviewed: 4 October 2017

    9.6
    A lovely hotel - quiet location and excellent parking
    • Leisure trip
    • Couple
    • Superior Twin Room with Garden View
    • Stayed 1 night

    Restaurant at night was really just a cafeteria - no atmosphere & the waitress on duty had absolutely no english making things difficult. Food was in general average, but the main dish ordered of veal scallop was dreadful - almost raw and couldn't be eaten. In fairness we were not charged for that meal at check out but it did not help at the time when we were eating. We have found that communicating in english in Spain is very difficult with most people just not interested in assisting or trying to.

    Upgraded to a junior suite at very reasonable cost - suite was good size & very comfortable. Two young ladies at check-in had good english and were very helpful.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    8.8
    Great value modern hotel to suit the most discerning of travellers.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Being picky, the 15 min walk into the town centre is not the most attractive of strolls.

    Spacious comfortable room, Good choice on the buffet breakfast.

    Stayed in September 2017

  • Reviewed: 7 August 2017

    5.8
    Breakfast was mediocre, mouldy fruit that had been left out...
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was mediocre, mouldy fruit that had been left out all night suggest you find somewhere else to go. Staff could learn to smile and be more approachable.

    Stayed in August 2017

  • Reviewed: 16 July 2017

    7.9
    OK, but could be so much better
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This hotel could be so much better, with, even just a little effective management. Almost all the issues could be fixed at no/little cast, just better procedures and application. We were room 401, there was little soundproofing, normal movement of other guests and staff was very audible. It was hot when we stayed, but, the air con couldn't get or room temp below 27C. The sink didn't drain effectively, the shower screen brace was detached, the soap holder was loose etc, the doors and bed creaked, as did those of other residents. One can of WD40 and 10 minutes of an efficient maintenance person would resolve lots. Breakfast could have been presented significantly better, rather than reminicent of a 70s works canteen, Go to any other budget hotel, e.g. Kyriad, and see how to set out exactly the same items. Keeping both double doors to the kitchen area proped open allowed a constant clatter of plates and cutlery, including the surprisingly regular failures in crockery juggling. I rarely hear very little, so, it must be significant for me to notice noise. This hotel claims 4 stars, but isn't close, charges budget rates, so remains good value, it's just a shame it could be so much better easily and Guadalajara is a lovely town.

    Hotel is well located, close to motorway and a pleasant walk into town. Free onsite parking was great. The hotel has undergone a major refurbishment relatively recently; the interior design materials & colours are excellent in both room and public areas. We chose to have breakfast, it was good quality and value.

    Stayed in July 2017

  • Reviewed: 24 February 2017

    6.7
    Good value for money and well placed for travelling
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Staff could have given more information about facilities.Toilets smelled. Not 100% clean. Air-conditioning smelled cigarettes at some point.

    Well placed. Size of room is good. Free parking.

    Stayed in February 2017

  • Reviewed: 19 January 2017

    7.9
    Mostly clean, modern and reasonably priced stopover for the A-2/E-90 motorway.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    On entering the room there was quite a strong smell of damp, but after a few minutes with the climate control on it had disappeared. The shower, while it looks modern and chic, doesn't have a door or curtain to prevent splashes, and with a huge shower head it makes a lot of splashes. There is a towel included for the floor, but it doesn't really solve the problem. The minibar, while we didn't end up using it, consisted of a reasonably sized fridge with only two bottles of water in it.

    The room looks modern and clean, and bathroom looks great too, both are a decent size. Check in was friendly; while we were trying to find a car parking space the receptionist came out to show us where we could go as the car park was nearly full, this was gone midnight however. For a stopover while driving along the A-2/E90 motorway it's ideal, it's right on the roundabout as you'd exit when going southbound, and a couple minutes' drive when going northbound. It would also provide easy access to Madrid airport. The bed was warm and comfortable.

    Stayed in January 2017

  • Reviewed: 4 October 2016

    7.9
    Stopover on the A2 near Madrid
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Pity they did not have an outside terrace to enjoy drinks on. On such a lovely hot day, after a long drive, relaxing with drinks outside would have been great.

    Location on main A2 road was as required.

    Stayed in September 2016

  • Reviewed: 27 June 2018

    7.5
    Went for wedding which was wow! Amazing
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No coffee making facilities in room Room was quite dark (shutters) Not enough pillows

    Modern

    Stayed in June 2018

  • Reviewed: 23 June 2018

    7.1
    Overnight stay only. Ok overall
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast

    Efficient, clean comfortable room nice bed

    Stayed in June 2018

  • Reviewed: 22 June 2018

    7.1
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Walls in bedroom must be very thin as could hear a very loud phone conversation from the next room very late at night.

    Very good breakfast

    Stayed in June 2018

  • Reviewed: 5 June 2018

    7.9
    Serves a purpose
    • Leisure trip
    • Solo traveller
    • Double Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    No bar to speak of and the restaurant was adequate.

    Front desk staff very helpful. Rooms very clean.

    Stayed in June 2018

  • Reviewed: 24 May 2018

    6.3
    lovely, large fluffy towels
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    wi-fi slow had trouble trying to connect both evenings

    lovely, large fluffy towels

    Stayed in May 2018

  • Reviewed: 2 May 2018

    9.6
    Nothing much to see. Extremly nice sleepover hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Guadalajara. Not much of a tourist city.

    View from the room. Big comfortable room

    Stayed in May 2018

  • Reviewed: 7 March 2018

    10
    The hotel and staff made the stay enjoyable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The food in the restaurant wasn’t too clever as it was aimed at traveling business people.

    Stayed in March 2018

  • Reviewed: 4 February 2018

    8.8
    good location
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    very quiet, safe and close to all location, good free parking, excellent breakfast

    Stayed in February 2018

  • Reviewed: 24 January 2018

    8.8
    Quite hotel 15 minutos walk to the centre.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing to dislike.

    Customer service and cleanliness

    Stayed in January 2018

  • Reviewed: 11 January 2018

    7.9
    Critical Voyagers
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No Room services

    Its perfect for one night. Very clean

    Stayed in January 2018

  • Reviewed: 3 December 2017

    10
    Percect
    • Business trip
    • Solo traveller
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Percect

    Stayed in November 2017

  • Reviewed: 25 October 2017

    10
    Nice place and staff
    • Leisure trip
    • Couple
    • Superior Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    No problems. Not a single issue.

    Everything was excellent. No issues. Staff was really attentive.

    Stayed in October 2017

  • Reviewed: 30 September 2017

    7.1
    Only one night put up with most things
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    New staff no experience with most of stuff ie printer broke ,beer not on in bar,ordered pizza 4 star 4 th star stuck on with blue tack

    Getting a bed

    Stayed in September 2017

  • Reviewed: 8 September 2017

    7.5
    excelente
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    todo en general

    Stayed in September 2017

  • Reviewed: 7 August 2017

    9.2
    Nespresso coffee
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Nespresso coffee

    Stayed in August 2017

  • Reviewed: 27 May 2017

    9.6
    Great value for money 4* hotel in a quiet location yet within walking distance of town centre.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Nothing to dislike.

    Everything nothing to dislike. Staff very helpful & breakfst in the morning was very good.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    10
    It's a safe hotel and clean it is perfict
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    All the property was clean

    Comfort clean very Nice

    Stayed in April 2017

  • Reviewed: 6 May 2017

    8.8
    Only did breakfast buffet.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Only did breakfast buffet. Meals at restaurant round corner 500 Mt away

    Stayed in May 2017

  • Reviewed: 10 April 2017

    7.5
    Good Breakfast.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Good Breakfast. Nice room, confortable bed and quite clean.

    Stayed in April 2017

  • Reviewed: 30 March 2017

    9.6
    The town was busy with families walking around.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    The town was busy with families walking around. Bar offering tapas with every drink.

    Stayed in March 2017

  • Reviewed: 9 January 2017

    10
    El hotel en general es excepcional.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    El hotel en general es excepcional.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    9.6
    Impossible du connect wifi
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Impossible du connect wifi

    Stayed in January 2017

  • Reviewed: 22 December 2016

    8.3
    modern clean and comfortable hotel
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    restaurant closed except for a group who had pre booked.

    free secure car park

    Stayed in December 2016

  • Reviewed: 30 October 2016

    6.7
    It was our third time at the same hotel, but this time we...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It was our third time at the same hotel, but this time we got a smaller bed, no room with a view and the breakfast wasn´t as great as it used to be.

    Stayed in October 2016

  • Reviewed: 17 October 2016

    9.2
    The front office staff was really nice and helpfull.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The front office staff was really nice and helpfull. The room was very comfortable and quiet. Very good breakfast.

    Stayed in October 2016

  • Reviewed: 8 September 2016

    10
    Guadalajara
    • Leisure trip
    • Couple
    • Two-Bedroom Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Only found one lift

    Clean, even a fridge in room plus spar bath and great zircon top marks

    Stayed in September 2016

  • Reviewed: 5 September 2016

    9.2
    La cama era EXPECTACULAR
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    La cama era EXPECTACULAR

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 May 2016

    8.8
    Excellant clean rooms.
    • Leisure trip
    • Couple

    Hotel located outside of Town away from restaurants.

    Excellant clean rooms. Bar service rather slow. Confusion over reataurant opening times for evening meal. Excellant variety of breakfast food. Free on site parking.

  • Reviewed: 10 September 2015

    6.7
    Great side of the road hotel, specially if your travelling a...
    • Leisure trip
    • Couple

    Great side of the road hotel, specially if your travelling a lot journey and you need to spend a night. It's a 4 star hotel, cozy, not very luxurious, but enough to rest properly. It's very quiet, the room gets totally dark, the toilet is nice pand the breakfast is all right too. The staff were very polite, friendly and available. Much more calmer than Madrid, so we definitely recommend it for a stop by in a way to Barcelona.

  • Reviewed: 31 August 2015

    9.6
    Ample free parking, friendly staff, superbly appointed room...
    • Leisure trip
    • Solo traveller

    Ample free parking, friendly staff, superbly appointed room and very comfortable bed. Lovely breakfast, simple but plentiful. Great location off the motorway, easy to find and very handy for those road-tripping. Whole experience was very nice indeed!

  • Reviewed: 29 March 2015

    9.2
    Great help from the concierge, a real double bed, free...
    • Leisure trip
    • Couple

    No undercover parking, and the air conditioning in the room did not regulate very well.

    Great help from the concierge, a real double bed, free parking.

  • Reviewed: 13 January 2015

    9.2
    All round excellent hotel with free parking and great room...
    • Leisure trip
    • Couple

    The shower design, as when you put it on the bathroom floods with water. This would not put us off staying again it was only a design fault.

    All round excellent hotel with free parking and great room facilities. Beautifully quiet too.

  • Reviewed: 11 January 2015

    9.6
    Easy access to secure and free parking in front of hotel.
    • Leisure trip
    • Couple

    Shutters to window would not fully open to allow light in the room. Decoration was quite stark - grey and black . A "splash" of colour would have helped.

    Easy access to secure and free parking in front of hotel. 15 min walk to centre. Pleasant modern interior. Very friendly and helpful front desk

  • Reviewed: 24 May 2016

    6.3
    Parking out front was convenient
    • Leisure trip
    • Couple

    There was a foul odor coming from either the bathroom or the air conditioner.

    Parking out front was convenient

  • Reviewed: 19 April 2016

    9.2
    Lovely bed, I did not want to leave it!
    • Leisure trip
    • Couple

    Nothing!

    Lovely bed, I did not want to leave it!

  • Reviewed: 19 November 2015

    9.2
    Very friendly staff
    • Business trip
    • Solo traveller

    Dinner finishes at 10pm and I think that this is a little bit early

    Very friendly staff

  • Reviewed: 29 October 2015

    10
    Its situation and overall quality of everything
    • Leisure trip
    • Couple

    Its situation and overall quality of everything

  • Reviewed: 4 October 2015

    7.9
    The breakfast was nice, the staff was excellent.
    • Leisure trip
    • Couple

    The bed was hard and just 1 pillow.

    The breakfast was nice, the staff was excellent. Nice walk into centre where all the cafe bars and Restaurants

  • Reviewed: 2 October 2015

    9.2
    Excellent location near the city centre, easy to find from...
    • Leisure trip
    • Couple

    Excellent location near the city centre, easy to find from the motorway, secure parking.

  • Reviewed: 10 September 2015

    9.6
    Everything was perfect!
    • Leisure trip
    • Family with older children

    Everything was perfect! The staff was very welcoming and kind. Free parking. Very close to the highway.

  • Reviewed: 30 August 2015

    9.6
    freindly staff that Spoke english
    • Leisure trip
    • Group

    freindly staff that Spoke english

  • Reviewed: 26 May 2015

    10
    Very friendly and helpful staff, great balcony view in room,...
    • Leisure trip
    • Couple

    N/A Great place!

    Very friendly and helpful staff, great balcony view in room, comfy beds too!

  • Reviewed: 1 January 2015

    9.2
    Hotel is brand new, great bed, and breakfast
    • Leisure trip
    • Couple

    No room service at night

    Hotel is brand new, great bed, and breakfast Easy to access from highway and free parking

There are also 20 reviews without text. These impact the overall review score.

Showing 1 - 59

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