Cervantes, 34, Madrid City Center, 28014 Madrid, Spain
#21 of 524 B&Bs and inns in Madrid
Guests' ChoiceBased on 216 hotel reviews
9.0Cleanliness
9.4
Comfort
9.2
Location
9.7
Facilities
8.8
Staff
9.5
Value for money
9.1
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Sharland
AustraliaCould hear noise easily from the corridor outside our room.
Very comfortable beds, good size room and very clean. Fresh towels every day and beds are made. In a great location and walking distance to everything.
Stayed in April 2024
Reviewed: April 4, 2024
Mary
United States of AmericaLocation, ease of check in and check out, cleanliness.
Stayed in April 2024
Reviewed: March 31, 2024
Gillian
United KingdomOur second stay here. A great base to explore Madrid.
Stayed in March 2024
Reviewed: March 30, 2024
Tim
United KingdomIt was exactly what we expected and needed.
Ideal location for the big 3 Madrid art galeries, none more than 5 mins walk. Mainline (Atoche) station an easy (15 min) walk too. Lots of great places to eat in Calle de Jesus round the corner. Quiet at night too.
Stayed in March 2024
Reviewed: March 24, 2024
Joao
PortugalMake sure to go checkout not later than at 11:00. Haven't read it in conditions and were in rush to collect our things. But it was my omission.
Very clean room. Easy to find. Good location
Stayed in March 2024
Reviewed: March 14, 2024
Beatrice
GermanyThe position is perfect to visit Madrid and nearby the are a lot of places where to eat. The structure is very clean and the staff was great. I can only recommend!
Stayed in February 2024
Reviewed: March 13, 2024
Viviane
GreeceWhy stay in an overrated expensive hotel in Madrid, this is absolutely comfortable, cozy and has all the service one requires.
Stayed in March 2024
Reviewed: March 6, 2024
Yiming
United KingdomGreat location, super clean room, very kind and helpful staff. We had a nice stay in Madrid.
Stayed in March 2024
Reviewed: March 5, 2024
Daniela
MaltaNoise easily heard from other rooms, staff could only speak Spanish
Spent 6 nights and stay was beyond my expectations. Cleanliness, daily cleaning service, small fridge, comfortable bed. Tea and coffee facilities. Location walking distance from Atocha station and Gran Via/Plaza del Sol.
Stayed in February 2024
Reviewed: March 3, 2024
Viviane
GreeceThe friendliest staff, super comfortable, excellent location, nothing more we could wish for.
Stayed in March 2024
Reviewed: February 8, 2024
Priya
NetherlandsA bit difficult to reach from the metro stop and since the hotel is on the first floor of the building, there was some confusion.
It’s basic but super clean and comfortable, great for resting before traveling back home!
Stayed in February 2024
Reviewed: February 6, 2024
Esther
SpainLa cortina de la ducha
Todo en general
Stayed in February 2024
Reviewed: January 24, 2024
Trippro
Austria-
very centrally located, clean, efficient service, a/c
Stayed in January 2024
Reviewed: January 13, 2024
Robertus
Belgiumall
very nice stay, super clean, and staf or owner very friendly.
Stayed in January 2024
Reviewed: December 28, 2023
Robert
United KingdomDuring the evening/night you are expected to be very quiet and anything above a whisper is frowned upon. This is worth noting if you’re going to be returning to your room after 9pm. It was difficult to warm the room as the AC unit only seemed to heat the area directly around the unit. This resulted in the floor being extremely cold.
The location is great especially if you intend visiting the major museums and galleries. The room is spotlessly clean and the hotel is a really good choice if you’re visiting Madrid for a few days.
Stayed in December 2023
Reviewed: December 14, 2023
Lisa
United States of AmericaI liked everything, the beds were firm, which I really like but might not be for everyone
Super clean, very friendly staff, quiet area but close to everything. Definitely will stay again when we are back in Madrid!
Stayed in December 2023
Reviewed: December 11, 2023
Nikki
United States of AmericaRoom minimalist but nice. Initially hard to get in. Only marking was note on one of 3 doorbells on the inside of the trim around the door. I was able to enter when some was coming out but 1st floor had nothing but a stairwell and elevator. I called Booking help l ooo e and they called the staff and he came done to get us so all worked out. Probably my fault because I didn’t realize it wasn’t a regular hotel.
Very clean with new fixtures in the bathroom. Close to Prado. Good hearing. Very friendly staff. Bed very comfortable. Beautiful historical building.
Stayed in December 2023
Reviewed: December 6, 2023
Lindsey
United KingdomThe only slight niggle was that the extractor fan in the bathroom came on at random times after leaving the bathroom and turning everything off.
Lovely ,good value pension, in a great location. Very friendly greeting upon arrival, the room was good, and very clean. Overall, a very good stay and would definitely go back.
Stayed in December 2023
Reviewed: December 6, 2023
Julemer
PhilippinesThe hotel building was a bit old but that's not something to complain about.
The staff were really attentive. They clean the rooms everyday. They also change the towels everyday. The room was spacious. The bathroom has bathtub, bidet and hair dryer. They provide wáter heater for the free coffee, tea and milk. Coming on winter, we thought It would be very cold but the room was really warm. We didn't use the heater a lot. And the location is amazing. You could go anywhere in minutes. There was nothing else i could've asked for.
Stayed in December 2023
Reviewed: November 19, 2023
Steven
United States of AmericaThe entire room was extremely clean. Great location under 20 min walk to pretty much everything.
Stayed in November 2023
Reviewed: November 3, 2023
Mark
BelgiumPerfect location , big rooms, good WiFi. Will stay again if available.
Stayed in November 2023
Reviewed: October 31, 2023
Rawlings
MauritiusFantastic hosts
Proximity
Stayed in October 2023
Reviewed: October 25, 2023
Rachataporn
IrelandN/A
The comfortable and clean room in the elegant property. We had a good stay here with no issues and everything worked fine. The location is one of the best reasons for us and we were impressed with the cozy room within the busy city center Madrid. 😊
Stayed in September 2023
Reviewed: October 24, 2023
Manny
PhilippinesNo washing machine
Good Location, Clean, Nice owners
Stayed in October 2023
Alcorcón, Spain
Sos del Rey Católico, Spain
Saint Petersburg, Russia
Chennai, India
Groningen, Netherlands
Matsumoto, Japan
Sibiu, Romania
Dixons Creek, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content