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Reviews of Hotel Perla Tenerife 3 stars

Isla de la Gomera, s/n - Urb. Guacimara, 38400 Puerto de la Cruz, Spain

#101 of 108 hotels in Puerto de la Cruz

Guests' Choice

Review score

Based on 158 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    6.4

  • Location

    6.1

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    7.1

  • Paid WiFi

    4.2

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Showing 1 - 19

  • Reviewed: 23 March 2018

    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It seemed to be the hotel that the schools stay at for their school trips. Very loud excitable large groups of kids not great early in morning, trying to use a buffet restaurant and when full of sugar later at night. Especially in long tiled corridors which echo. It’s not quite All Inclusive all day as between 9.30am and 11am you have no way of getting any food or drink. Including water!

    The staff were very friendly. Food was lovely. Local fresh food. Decent location and free mini bus for those who struggle to walk hills. Also very clean.

    Stayed in March 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    *Limited car park spaces, but we always managed to find one

    *Great value for the money *Nice food. There were written explanations that I we found useful

    Stayed in March 2018

  • Reviewed: 3 October 2017

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 14 nights
    • Submitted via mobile

    Check above.Also last found Cockr

    We already put a complaints in while on Holiday.I wish we changed hotel.In the town there are Spainish men in bars druging Three Stoctish woman and małe who at our Hotel.Radę went on,i went to police station with them.Met another wittness a woman who also been attack and her boyfriend.The last week of hols a couple only at the Hotel for a day,went to town and got attack.The Spainish men took the boyfriend away from his girlfriend tried to radę her and tried to put drugs down her throut.The boyfriend got done over.Money taken,So mobiles,and bank cards.I am ahoj What is happing to our British people in the Hotel in this town.We are all getting together to do something about this.THIS MUST STOP.

    Stayed in September 2017

  • Reviewed: 27 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 12 nights
    • Submitted via mobile

    The place itself looks different than showned in pictures. The swimming pool is really small, can't even spread your arms properly cause you're already at the other side. There was an awful cheap drink smell coming from the bar, which was cleaned after a week. I was so happy that i didn't even mind the chlor smell. You're not allowed to go with anything from the restaurant - not even a cup of coffee, bottle of wine or whatever! The drinks from the bar are served in 200ml plastic cups - beer, cocktails, soda - everything! We asked for a double bed and even talking after with the staff all we got were the bed sheets for it on 2 single beds.

    The location

    Stayed in September 2017

  • Reviewed: 11 April 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 9 nights
    • Submitted via mobile

    Nothing much to dislike for us. Could do with a quiet area to take drinks in evening away from football and smokers.

    Friendly welcoming hotel. Service in restaurant and bar excellent. Not suitable for very young children. Free bus into Puerto. Food equivalent to star rating.

    Stayed in April 2017

  • Reviewed: 8 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The smell was awfull . The room was twin,not double as requested,no view as requested.we paid for the internet but we gould not use it in the room. We will think twice before woorking with booking.com again.

    Nice people working in the facility,nice bahaviour, good customer service.

    Stayed in December 2016

  • Reviewed: 30 May 2018

    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    A lovely place with great staff, great breakfast

    Stayed in May 2018

  • Reviewed: 2 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Relaxed atmosphere very good value for money.

    Stayed in November 2017

  • Reviewed: 11 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Food choice, food quality, pool dirty, sauna closed, jacuzzi doesnt work, rooms dated

    Quiet

    Stayed in October 2017

  • Reviewed: 12 September 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Food was disgusting hotel was disgusting rude staff if not Spanish

    Nothing

    Stayed in September 2017

  • Reviewed: 3 March 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Evening meal choices were a bit limited

    Size of the beds and choice at breakfast

    Stayed in February 2017

  • Reviewed: 8 January 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    the pool could have been heated more spoiled the stay

    breakfast was good

    Stayed in January 2017

  • Reviewed: 20 November 2016

    • Leisure trip
    • Couple
    • Double Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    very disappointed: dirty mattress, I woke up and got bitten by fleas. It's unacceptable, I definitely do not recommend this hotel.

    Stayed in November 2016

  • Reviewed: 19 October 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in October 2016

  • Reviewed: 21 July 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Beds were extremely hard

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 January 2016

    • Leisure trip
    • Couple

    Sorry have included above

    Bar and restaurant staff great, cleaners good on 11th January did a great job but till then bad. Two guests were unhygienic never washed or changed clothes and ponced cigarettes from whom they could and picked up from streets, entertainment non exists other than a miserable DJ that never speaks. Took 5 days to get a kettle and much longer to get a lamp as room was dark to get ready at night.WIfi VERY bad you pay for this but only get in reception and bar if lucky but intermittent. 100% not good

  • Reviewed: 31 December 2015

    • Leisure trip
    • Family with older children

    Everything from uncomfortable beds to very basic amenities no entertainment for children and not value for money at all.Never going back or recommending anyone.Very costly

  • Reviewed: 29 March 2016

    • Leisure trip
    • Group

    Beds extremely hard. Clean but basic. Requests prior to checking in not met. It is very cheap and everything reflects this.

    Staff were friendly.

  • Reviewed: 7 January 2016

    • Leisure trip
    • Couple

    Staff were very helpful and friendly

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 19

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