San Bernardo, 3, Centro, 28013 Madrid, Spain
#299 of 436 hotels in Madrid
Guests' ChoiceBased on 444 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.6
Facilities
7.9
Staff
9.2
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 17 April 2024
Roi
IsraelThe room is small and very basic. Hot days in Madrid, so i had to open the window, and the street was too noisy
Location, stuff, breakfast
Stayed in April 2024
Reviewed: 1 April 2024
Sarah
United KingdomRoom was boiling which is saying something given it was 12c outside. The room and bathroom had seen better days - the closer you looked the more you notice damage & wear tear. Bathroom door is all glass and offers zero privacy.
Location was perfect and near to everything touristy. Secure entrance to the hotel and 24hr reception. Tea/coffee facilities downstairs. Proper hairdryer and full length mirror
Stayed in March 2024
Reviewed: 1 April 2024
Claudia
BrazilBooked with more than a month before and the woman at the reception gave us what was left. Incredibly that it is rated like a 4 star hotel with this kind of reception. So it was a comfy room but with a terrible view (interior). The design of the room is weird with beds in diagonal position and bed side table almost on the floor( a shelf) It's a comfortable hotel but not a 4 star hotel.
Location is fantastic Good shower A machine for coffee and tea free at the lobby Places to sit while at the lobby where you can drink coffee or tea
Stayed in March 2024
Reviewed: 20 March 2024
Joseph
MaltaThe corridors are dark and could use some more lighting.
The hotel is situated in a very central location a few meters from the main road, as such it is quiet. The breakfast is very good and rooms are clean.
Stayed in March 2024
Reviewed: 15 March 2024
Eqbal
United StatesThere is nothing I can complain.
I like the staff. They were very friendly, professional and helpful.
Stayed in February 2024
Reviewed: 5 March 2024
Elektra
GreeceAbsolutely fine ! With warm faces to good morning you !
Stayed in March 2024
Reviewed: 4 March 2024
Ilona
HungaryThe cooffee at breakfast.
The receptionist's name is flavio. He was very helpful and kind. The accommodation is close to everything. It was a great choice.
Stayed in March 2024
Reviewed: 1 March 2024
Shapiza
Malaysia-
Nearby the town.
Stayed in February 2024
Reviewed: 26 February 2024
Alexandra
HungaryThe bed. OMG the mattrace was TERRIBLE! (and I am usually not picky)
Vanessa, the lady at the reception was super nice! We received welcome champagne because it was ur anniversary weekend, and also a kind note, so thank you very much! :)
Stayed in February 2024
Reviewed: 24 February 2024
Chama
MoroccoThe elevator
The staff at the reception, friendly and helpful
Stayed in February 2024
Reviewed: 23 February 2024
Paula
NetherlandsGreat location in the city center. It was great to have free coffee and tea 24h. Personnel was extremely kind and helpful.
Stayed in February 2024
Reviewed: 20 February 2024
Ahmed
United Arab EmiratesPerfect location and tasty breakfast
Stayed in February 2024
Reviewed: 19 February 2024
Raido
EstoniaRoom was small, it was hard to open the closet, as the bed was so close, the batrhoom door did not close, sink had cracks in it, there was no lobby area as I would have expected from 4 star hotell.
Great beakfast. Good location.
Stayed in February 2024
Reviewed: 10 February 2024
Vassilis
GreeceNoisy
Location , near to Metro Station
Stayed in February 2024
Reviewed: 8 February 2024
Flavia
United KingdomN/A
The hotel was situated in a very good position, it was in the center of Madrid. The room was big enough for 2 and clean.
Stayed in February 2024
Reviewed: 26 January 2024
Christopher
United KingdomNothing
Courteous and helpful staff
Stayed in January 2024
Reviewed: 21 December 2023
Gonçalo
SwedenThe doors slammed and made a lot of noise. We would wake up every 30min with other guests getting in/out of the room. From 7am until 9. The hotel should find a mechanism to prevent this to happen as it impacts the experience of the guests.
Great location!
Stayed in December 2023
Reviewed: 10 December 2023
Paula
ArgentinaSlow elevator wasn’t great during rush hour (morning breakfast and checkout time)
Great location, spacious and clean rooms.
Stayed in December 2023
Reviewed: 11 November 2023
Zhiming
United StatesThe location is excellent, near metro station and within walking distance to the palace.
Stayed in November 2023
Reviewed: 6 November 2023
Oana
RomaniaSmall room, uncomfortable bed.
The location is very good, breakfast the same,with lots of options, staff very kind.
Stayed in November 2023
Reviewed: 5 November 2023
Katja1230
SloveniaThe bads are a little bit small.
The location is very good, the breakfast was very good, too, the room is ok. The hotel is not new, but is extremly clean and the staff is very nice.
Stayed in November 2023
Reviewed: 1 November 2023
Tatjana
LithuaniaThe location is great. Breakfast has been very delicious and had a great variety of food.
Stayed in November 2023
Reviewed: 23 October 2023
Alfredo
AngolaI would like to have drinking water everyday without pay.The hotel give for free the drinking water on welcome day only.
The breakfast was good and the location also, 5 step from Gran Vie,I loved it
Stayed in October 2023
Reviewed: 11 October 2023
Mauricio
MexicoRoom had no space to put my bag
Location
Stayed in October 2023
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