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  5. Reviews of Petit Palace Plaza España

Reviews of Petit Palace Plaza España This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

San Bernardo, 3, Madrid City Center, 28013 Madrid, Spain

#293 of 428 hotels in Madrid

Guests' Choice

Review Score

Based on 431 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    9.6

  • Facilities

    7.9

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 15, 2024

    8.0
    It was a very short stay over the weekend to see Madrid. The location of the hotel perfect for us.
    • Leisure trip
    • Family with young children
    • Quadruple (4 Adults)
    • Stayed 3 nights

    There is nothing I can complain.

    I like the staff. They were very friendly, professional and helpful.

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Exceptional stay with very helpful staff ! Well done
    • Leisure trip
    • Family with young children
    • Quadruple (4 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Absolutely fine ! With warm faces to good morning you !

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    Comfortable accommodation, excellent staff and good location.
    • Leisure trip
    • Group
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night

    The cooffee at breakfast.

    The receptionist's name is flavio. He was very helpful and kind. The accommodation is close to everything. It was a great choice.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Enjoyed my stay.
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    -

    Nearby the town.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    It was okay for 2 nights
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights

    The bed. OMG the mattrace was TERRIBLE! (and I am usually not picky)

    Vanessa, the lady at the reception was super nice! We received welcome champagne because it was ur anniversary weekend, and also a kind note, so thank you very much! :)

    Stayed in February 2024

  • Reviewed: February 24, 2024

    7.0
    Friendly staff, bad elevator
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator

    The staff at the reception, friendly and helpful

    Stayed in February 2024

  • Reviewed: February 23, 2024

    7.0
    Great value for the price, very good location.
    • Leisure trip
    • Family with young children
    • Quadruple (4 Adults)
    • Stayed 1 night

    Great location in the city center. It was great to have free coffee and tea 24h. Personnel was extremely kind and helpful.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Perfect location and tasty breakfast

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Very basic for a 4 start hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    Room was small, it was hard to open the closet, as the bed was so close, the batrhoom door did not close, sink had cracks in it, there was no lobby area as I would have expected from 4 star hotell.

    Great beakfast. Good location.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Noisy

    Location , near to Metro Station

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    N/A

    The hotel was situated in a very good position, it was in the center of Madrid. The room was big enough for 2 and clean.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    9.0
    Great location, would recommend to others
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room (1-2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Courteous and helpful staff

    Stayed in January 2024

  • Reviewed: December 21, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The doors slammed and made a lot of noise. We would wake up every 30min with other guests getting in/out of the room. From 7am until 9. The hotel should find a mechanism to prevent this to happen as it impacts the experience of the guests.

    Great location!

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Great location for a visit to Madrid
    • Leisure trip
    • Group
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Slow elevator wasn’t great during rush hour (morning breakfast and checkout time)

    Great location, spacious and clean rooms.

    Stayed in December 2023

  • Reviewed: November 11, 2023

    8.0
    Convienent
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is excellent, near metro station and within walking distance to the palace.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Small room, uncomfortable bed.

    The location is very good, breakfast the same,with lots of options, staff very kind.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    I would raccomed it to my friends.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 6 nights

    The bads are a little bit small.

    The location is very good, the breakfast was very good, too, the room is ok. The hotel is not new, but is extremly clean and the staff is very nice.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple (3 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is great. Breakfast has been very delicious and had a great variety of food.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    8.0
    I was in the hotel about 4 days and like it.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 4 nights

    I would like to have drinking water everyday without pay.The hotel give for free the drinking water on welcome day only.

    The breakfast was good and the location also, 5 step from Gran Vie,I loved it

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    Convenient
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Room had no space to put my bag

    Location

    Stayed in October 2023

  • Reviewed: October 7, 2023

    9.0
    Awa and friendly atmosphere
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Cleanliness and a proximity to City center

    Stayed in September 2023

  • Reviewed: September 30, 2023

    8.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Room’s size

    Location, staff were very friendly

    Stayed in September 2023

  • Reviewed: September 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location, good breakfast

    Stayed in September 2023

  • Reviewed: September 16, 2023

    8.0
    A Very good stay! Great Location!
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Check in swift, friendly professional staff and very helpful with information to get to sights and best way to do that. The room we had was very good huge bathroom, good sized room for two people plenty of storage in the room. Air conditioning. Yes there as some outside noise each morning from traffic but it’s a working city and to be expected to an extent. It did not effect our stay. The breakfast is very good lots of choice hot and cold and the staff at breakfast helpful and keep everything clean, tables cleared quickly and food topped up promptly. The 24 hour access to tea/coffee/water is such a good idea. The public areas always clean and tidy. Luggage storage on check out perfect. The location was perfect main sights within walking distance at the most 25 minutes, this was the longest walk to a sight we did. The Royal palace is the shortest walk we got there in around 10 minutes. However we are walkers and walk almost everywhere when we travel. The metro is very close by should you wish to use public transport which is inexpensive, reliable and super clean. We used the metro twice to travel further away to places we wanted to see. It was so easy to use and helpful staff in hand at the metro stations to assist. We would definitely return to this hotel when next in Madrid. Thank you to you all for a nice stay!

    Stayed in September 2023

Showing 1 - 25

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