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  5. Reviews of Petit Palace Arenal

Reviews of Petit Palace Arenal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Arenal, 16, Madrid City Center, 28013 Madrid, Spain

#141 of 436 hotels in Madrid

Guests' Choice

Review Score

Based on 791 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.8

  • Facilities

    8.5

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location. Clean and modern rooms.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    8.0
    Great location and value, wood stay again!
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a bit small even for a basic room.

    It was in a perfect location for our first time in Madrid!

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    It was pretty good
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 5 nights

    The breakfast was the same every morning a little boaring

    The location was not crowded

    Stayed in April 2024

  • Reviewed: April 11, 2024

    10
    We loved it.
    • Leisure trip
    • Family with young children
    • Quadruple Room (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location, brilliant facilities and lovely staff.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Perfect location and GF options in breakfast!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a three-bed room and the third one was a kind of extra temporary one very uncomfortable and little as if it was for a kid. Sad we were not given three proper beds if the hotel does not have a room equipped for three adults, we should have been informed and therefore, take two rooms.

    Breakfast was amazing and even included gluten free options that staff provided us with. Amazing buffet with loads to choose from. Loved it!

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    1st room had very little light Had to change

    Fantastic location by sol square

    Stayed in March 2024

  • Reviewed: April 7, 2024

    10
    Family friendly hotel with helpful staff
    • Leisure trip
    • Family with young children
    • Quintuple Room (5 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Very centrally located on a pedestrian street, minutes from a metro station. Staff were very friendly and helpful with directions to place to visit and eat. Spotlessly clean. A great place for families visiting Madrid.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    8.0
    A hotel in the heart of Madrid
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    As a consequence of its central location, there is a lot of noise coming from the streets (especially around 4am when the clubs close). This was an unpleasant destruction… Furthermore, the bath facilities, although being clean, need a bit of maintenance…

    The hotel is located at the heart of Madrid; therefore, it’s super convenient to reach La Latina, Plaza de Mayor, Mercado de San Miguel, etc. We are truly grateful to the ladies at the reception, for they were polite and willing to assist us.

    Stayed in March 2024

  • Reviewed: April 2, 2024

    10
    Great centralized location. Easy access to other locations!
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 7 nights
    • Submitted from a mobile device

    No coffee machine in the room.

    The staff was very helpful and they were very gracious! Denilsa at the front desk was so nice and assisted us with all our questions! I would definitely return to this hotel.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    My first and memorable trip to Madrid.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 7 nights

    Not applicable.

    Location, room comfort, room service.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Good reasonably priced small hotel in excellent location. We would happily return.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel needs some maintenance, peeling moulding in bathroom, bath sink counter needed replacing, etc but merely aesthetic issues not directly affecting quality of comfort. AC/heat is central, meaning if it’s hot in your room as ours was in the night we had to open balcony doors. This brought in cool air but also considerable street noise and cigarette smoke. The front desk person kindly sent up a fan which helped a bit but it was problematic, unexpected in this quality modern hotel.

    Excellent location, central to everything including metro within a few blocks in either direction. There is a welcoming and very attentive staff, from front desk to housekeeping they are the hotel’s best asset.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    The hotel has a great location. The room was clean, spacious, and nice. We made a last-min booking, but the hotel was able to accommodate us for a room with balcony and nice street view. The staff members were friendly. The safe is big enough for a 16” laptop. Very happy with their service.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Fab location with awesome staff
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room 114 was very small

    Central location minutes walk from major attractions. Lovely rooms and friendly staff.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    excellent location, quiet street in the midst of busy pedestrian walks. great place to come and explore Madrid. many caf
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    great location

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Great location and would definitely return here again.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Perfect central location, near lots of attractions. The Sol metro is just a few minutes walk away. Friendly staff. Great choice for breakfast. Very clean.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Great location in the city center
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Extra towel hangers and hooks in the bathroom and, charging sockets next to the bed would be nice.

    Great location with access to all major sights and public transport. Very friendly staff, early check-in at arrival, comfortable bed.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    10
    Great place to stay and perfect location
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The facilities were great, and the restaurant was very cozy. Very centric location, yet quiet rooms. Perfect place to rest.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Central Location - Spacious Room
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    we had breakfast one day and we think it was very expensive (14€) and limited. the coffee was from the machine and wasn't pleasant. i don't suggest having breakfast.

    the hotel has an unbeatable location, just right at the centre 2mins from plaça sol. close to subway stops and also 30mins on foot from the train station. the room and also bathroom was spacious and very clean. The bed was very comfortable. The staff was very friendly, we arrived after midnight and had a very smooth checkin and warm welcome. It was a very comfortable stay, we were happy overall.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    8.0
    Good value for money near Sol
    • Leisure trip
    • Family with young children
    • Quadruple Room (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator is a bit small, there were minor lacks in the bathroom, the interior is a bit outdated.

    Located in the very heart of Madrid, clean, very welcoming and friendly staff, especially Denisa, very calm despite of the location.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Clean, comfy with excellent location and value for money
    • Leisure trip
    • Group
    • Quadruple Room (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean, comfy with excellent location and value for money

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    Great place for a short stay
    • Business trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights

    Nothing not to like about this place. Everything was very good. I would definitely recommend staying here!

    Location is amazing, right in the city centre close to all you need to see while in Madrid (even by foot). Breakfast is the highlight of this place with a lot of variety and choices, from eggs to little bottled smoothies.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Great location, helpful staff, clean and updated bathroom
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    My only dislike was that there was very little room to walk at the foot of the bed, and no place to charge my phone on the bedside

    The desk staff was very friendly and helpful, the location was excellent and the room was clean and comfortable

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Good location, nice staff and cosy place
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room is a bit small

    Location, staff

    Stayed in February 2024

  • Reviewed: February 22, 2024

    10
    Extrem recommandeble
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    Super central, right in the middle of the city. Amazing helpfull staff. Very clean in generall.

    Stayed in February 2024

Showing 1 - 25

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