Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of ICON Embassy by Petit Palace 4 stars

Serrano, 46, Salamanca, 28001 Madrid, Spain

#97 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 265 hotel reviews

8.9

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    9.7

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    8.3

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 20

  • Reviewed: 22 September 2018

    8.3
    Staff could not have been more helpful.
    • Leisure trip
    • Group
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    Staff could not have been more helpful. They were fantastic when I was sick in helping to organise a doctor and all the correct documentation for insurance purposes.

    Stayed in August 2018

  • Reviewed: 28 August 2018

    9.6
    Great stay, will def recommend. Location wise and staff and overall hotel, very nice.
    • Leisure trip
    • Family with young children
    • Quadruple Room (4 Adults)
    • Stayed 2 nights

    bath mat or extra towels would be good as we had 2 young children

    Great location. Staff are really friendly and knowledgeable. Very helpful in booking taxis for us. They are also very friendly with children. Thumbs up and will def stay again.

    Stayed in August 2018

  • Reviewed: 16 August 2018

    7.5
    Highly recommended for tourist.
    • Business trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good, there is nothing like this.

    It was excellent. Rooms were clean. Staff were cooperative and it is very close to main road. Nice staying. Recommended highly those who visit city.

    Stayed in July 2018

  • Reviewed: 10 August 2018

    9.2
    The location is great, and Dani at the front desk was very...
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    The AC system is either ON/OFF you can’t regulate the temperature. The lobby smelled weird and could be worked on.

    The location is great, and Dani at the front desk was very helpful and nice. All the staff members were very helpful.

    Stayed in August 2018

  • Reviewed: 24 July 2018

    9.2
    Great holiday in a pleasant city hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    My room was far from the elevator, so for elder people this might not be convenient.

    The location was excellent, for shopping, dinning and very near to most attractions. The Wifi was excellent, staff was very helpful and friendly.

    Stayed in July 2018

  • Reviewed: 25 June 2018

    9.0
    Staff exceptionally accommodating.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    Staff exceptionally accommodating. Willing to assist at short notice. The hotels proximity to the metro system could not be faulted. Easy to negotiate. delighted with our choice to reside

    Stayed in June 2018

  • Reviewed: 22 June 2018

    10
    The ambiance and the food are great.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    -

    The ambiance and the food are great. Rooms are spacious and well lit. The restaurant staff are unbeatable in service and attitude. Dani at the front desk is the best.

    Stayed in June 2018

  • Reviewed: 18 June 2018

    8.3
    I have already recommended your hotel to others
    • Leisure trip
    • Solo traveller
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights

    breakfast perfect the first day , the second day the boiled eggs were almost raw ! all the rest excellent incl room service sandwhich , and excellent duero white wine !

    Stayed in June 2018

  • Reviewed: 23 September 2018

    7.9
    Reception
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast Old building

    Reception

    Stayed in September 2018

  • Reviewed: 14 September 2018

    7.9
    Location
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in September 2018

  • Reviewed: 13 September 2018

    7.9
    Location and very helpful staff
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Very small room

    Location and very helpful staff

    Stayed in August 2018

  • Reviewed: 25 August 2018

    10
    I love the position
    • Leisure trip
    • Group
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night

    I love the position

    Stayed in August 2018

  • Reviewed: 21 August 2018

    8.3
    Really good value for money
    • Business trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    I run out of shampoo and shower gel and they did not re-filled until I asked.

    Beautiful and spacious bedroom, clean and comfortable.

    Stayed in August 2018

  • Reviewed: 17 August 2018

    10
    Excellent
    • Business trip
    • Solo traveller
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Nothing Exc

    Everything

    Stayed in August 2018

  • Reviewed: 10 August 2018

    10
    The gluten free variety of breakfasts
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The gluten free variety of breakfasts

    Stayed in August 2018

  • Reviewed: 29 June 2018

    10
    Very good location, very kind and helpful staff, excellent...
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Everything was ok

    Very good location, very kind and helpful staff, excellent breakfast!

    Stayed in June 2018

  • Reviewed: 21 June 2018

    9.2
    Great location and service
    • Leisure trip
    • Group
    • Double or Twin Room (1-2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Great location and service

    Stayed in June 2018

  • Reviewed: 28 May 2018

    10
    Great fin stay
    • Leisure trip
    • Group
    • Quadruple Room (4 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    The service was superb.

    Great service and supper location. Closed to stores, transportation and great restaurants near by.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    8.3
    great location in a stylish part of town with extremely helpful and knowledgeable staff
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 4 nights

    relenishing tea bags in the room

    the staff were just fantastic,particularly Felipe and Miriam

    Stayed in May 2018

  • Reviewed: 2 May 2018

    9.6
    Location and staff service, both amazing.
    • Business trip
    • Solo traveller
    • Double or Twin Room (1-2 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Location and staff service, both amazing.

    Stayed in May 2018

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 20

Browse ICON Embassy by Petit Palace traveller photo gallery

Guests also reviewed these properties: