Serrano, 46, Salamanca, 28001 Madrid, Spain
#86 of 427 hotels in Madrid
Guests' ChoiceBased on 450 hotel reviews
8.8Cleanliness
8.9
Comfort
9.0
Location
9.8
Facilities
8.6
Staff
9.4
Value for money
8.4
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 9, 2024
Tanya
SerbiaCleanliness - could be better.
Breakfast, amenities, stuff and location; Especially receptionists; they were very helpful and kind; we had the flight early in the morning and we got lunch packages with sandwiches, water, some fruits and delights and the receptionist made the coffee for us. In the hotel questionary I wrote some remarks, and the hotel management not only read, but reply to me very detailed. BIG THANKS for them.
Stayed in January 2024
Reviewed: January 22, 2024
Reem
KuwaitNothing
Very clean and great location
Stayed in January 2024
Reviewed: January 19, 2024
Ana
ItalyThe room was clean and furnished but very small, ita has a very small desk and a super uncofonrtable chair
Superb location; very nice staff
Stayed in January 2024
Reviewed: January 18, 2024
Anton
PortugalAll the stuff and management of Hotel are super professional, always there to help you, it’s not my first time here, and definitely one of my favorite places to stay in Madrid. Thanks again
Stayed in December 2023
Reviewed: January 14, 2024
Esteban
IrelandNo gym
Excellent hotel in perfect location
Stayed in December 2023
Reviewed: December 31, 2023
Jean-sylvain
SwitzerlandIt was comfortable
Stayed in December 2023
Reviewed: December 26, 2023
Carolina
PortugalOlga qnd Noemi are amazing super helpful and nice!! Always super careful
Stayed in December 2023
Reviewed: December 23, 2023
Bashaer
KuwaitNothing everything was nice
The staff were lovely, friendly and helpful My room was nice and clean The breakfast was really good. I’d definitely come back :)
Stayed in November 2023
Reviewed: December 19, 2023
Ramon
PhilippinesThe “coldest” heater setting was too hot, had to open window a bit to offset the warmness of the room
Very friendly and accommodating staff who really go out their way to serve you
Stayed in December 2023
Reviewed: December 14, 2023
Nadim
EgyptThe location was perfect so central to everything on the main street of shopping & all the reservations we wanted to go to. The breakfast was good everything you need not too fancy. The room was spacious comprised to the European sizes, very modern we reserved the luxe one with a balcony. Overall I will definitely recommend this hotel to anyone going to Madrid. We enjoyed it.
Stayed in December 2023
Reviewed: November 19, 2023
Hamad
United Arab EmiratesRooms were a bit small for the value of money paid.
Location, decor and staff.
Stayed in November 2023
Reviewed: November 16, 2023
Hanan
KuwaitAC not available in the room although it was mentioned in the booking.com that it is available No laundry services during weekend
Location Wonderful staff
Stayed in November 2023
Reviewed: November 14, 2023
Hamad
United Arab EmiratesGood in general a little bit noisy walls have no isolation
Stayed in October 2023
Reviewed: November 8, 2023
Cecilia
United States of AmericaOur room was a little bit small but the bathroom was big and confortable , but we were very comfortable still
location and the most delicious breakfast . The staff was always friendly , proper and fast helping us in anyway. Precheck on the app was a bonus so check in process was so easy specially we got in late . We were able to leave our bags on storage pre arrival and that was a great help.
Stayed in October 2023
Reviewed: November 6, 2023
Shang
United States of AmericaNothing! Would stay here again! Just be aware that breakfast starts at 8am instead of 7am on weekends. There were a few folks like me who came down too early…
Great location, right in the middle of a high-end shopping street, and a 5 mins walk to a popular local market La Paz. The hotel is very very clean and I felt safe and welcomed as a solo traveler. I stayed in a inner-courtyard facing room with a window, so it was very quiet as well, definitely helps when you have jet lag.
Stayed in November 2023
Reviewed: October 13, 2023
Sandra
PeruThe building is a little bit old. But it is expected since it is in an old part of Madrid.
Great location, very confortable room and great staff.
Stayed in August 2023
Reviewed: October 10, 2023
Talia
United States of AmericaThe hotel have excellent location, the staff is very helpful
Stayed in September 2023
Reviewed: October 1, 2023
Talia
United States of AmericaThe staff service exceeded my expectations
Stayed in September 2023
Reviewed: September 24, 2023
Jerta
United States of AmericaFor a 4* hotel in the center of Madrid, the room was a bit "meh". I was expecting something a little bit more luxurious, I guess that's why it's not a 5*.
The hotel location is fantastic, right in the middle of Madrid. The staff was super friendly and the breakfast buffet was top notch.
Stayed in September 2023
Reviewed: September 11, 2023
Flory
PeruNo room service 24hours
Location
Stayed in September 2023
Reviewed: September 9, 2023
Edwin
NetherlandsSuper location, nice bathroom and excellent breakfast
Stayed in September 2023
Reviewed: September 9, 2023
Rodrigo
ColombiaVery good location, friendly staff, remarkable breakfast!
Stayed in August 2023
Reviewed: August 21, 2023
Valentina
United States of AmericaRooms windows too small
Location, food - amazing breakfast
Stayed in August 2023
Reviewed: August 21, 2023
Helena
PortugalThe location. The staff was super friendly. Great breakfast.
Stayed in August 2023
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