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  5. Reviews of ICON Embassy

Reviews of ICON Embassy This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Serrano, 46, Salamanca, 28001 Madrid, Spain

#86 of 427 hotels in Madrid

Guests' Choice

Review Score

Based on 450 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.8

  • Facilities

    8.6

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 9, 2024

    9.0
    Think we made a good choice
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 5 nights

    Cleanliness - could be better.

    Breakfast, amenities, stuff and location; Especially receptionists; they were very helpful and kind; we had the flight early in the morning and we got lunch packages with sandwiches, water, some fruits and delights and the receptionist made the coffee for us. In the hotel questionary I wrote some remarks, and the hotel management not only read, but reply to me very detailed. BIG THANKS for them.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    It was cozy and a safe place with kind staff i would definatly join the hotel again
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Very clean and great location

    Stayed in January 2024

  • Reviewed: January 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean and furnished but very small, ita has a very small desk and a super uncofonrtable chair

    Superb location; very nice staff

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    All the stuff and management of Hotel are super professional, always there to help you, it’s not my first time here, and definitely one of my favorite places to stay in Madrid. Thanks again

    Stayed in December 2023

  • Reviewed: January 14, 2024

    9.0
    Excellent hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    No gym

    Excellent hotel in perfect location

    Stayed in December 2023

  • Reviewed: December 31, 2023

    10
    Nice well located place, staff responsive and helpful
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It was comfortable

    Stayed in December 2023

  • Reviewed: December 26, 2023

    9.0
    Amazing staff
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Olga qnd Noemi are amazing super helpful and nice!! Always super careful

    Stayed in December 2023

  • Reviewed: December 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing everything was nice

    The staff were lovely, friendly and helpful My room was nice and clean The breakfast was really good. I’d definitely come back :)

    Stayed in November 2023

  • Reviewed: December 19, 2023

    10
    We had a grand times, with its wonderful neighborhood and premium location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The “coldest” heater setting was too hot, had to open window a bit to offset the warmness of the room

    Very friendly and accommodating staff who really go out their way to serve you

    Stayed in December 2023

  • Reviewed: December 14, 2023

    9.0
    Great Location so centered, modern hotel rooms & very nice breakfast
    • Leisure trip
    • Couple
    • Deluxe Double Room with Terrace
    • Stayed 4 nights
    • Submitted from a mobile device

    The location was perfect so central to everything on the main street of shopping & all the reservations we wanted to go to. The breakfast was good everything you need not too fancy. The room was spacious comprised to the European sizes, very modern we reserved the luxe one with a balcony. Overall I will definitely recommend this hotel to anyone going to Madrid. We enjoyed it.

    Stayed in December 2023

  • Reviewed: November 19, 2023

    8.0
    Excellent location and staff, but small rooms compared to the amount of money you pay.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Terrace
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms were a bit small for the value of money paid.

    Location, decor and staff.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    AC not available in the room although it was mentioned in the booking.com that it is available No laundry services during weekend

    Location Wonderful staff

    Stayed in November 2023

  • Reviewed: November 14, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Good in general a little bit noisy walls have no isolation

    Stayed in October 2023

  • Reviewed: November 8, 2023

    10
    GREAT LOCATION in Calle Serrano and GREAT Staff and BREAKFAST yet SO QUIET
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights

    Our room was a little bit small but the bathroom was big and confortable , but we were very comfortable still

    location and the most delicious breakfast . The staff was always friendly , proper and fast helping us in anyway. Precheck on the app was a bonus so check in process was so easy specially we got in late . We were able to leave our bags on storage pre arrival and that was a great help.

    Stayed in October 2023

  • Reviewed: November 6, 2023

    10
    Great location, very safe and clean
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing! Would stay here again! Just be aware that breakfast starts at 8am instead of 7am on weekends. There were a few folks like me who came down too early…

    Great location, right in the middle of a high-end shopping street, and a 5 mins walk to a popular local market La Paz. The hotel is very very clean and I felt safe and welcomed as a solo traveler. I stayed in a inner-courtyard facing room with a window, so it was very quiet as well, definitely helps when you have jet lag.

    Stayed in November 2023

  • Reviewed: October 13, 2023

    8.0
    Very good hotel in Serrano Av.
    • Leisure trip
    • Couple
    • Double or Twin Room (1-2 Adults)
    • Stayed 2 nights

    The building is a little bit old. But it is expected since it is in an old part of Madrid.

    Great location, very confortable room and great staff.

    Stayed in August 2023

  • Reviewed: October 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The hotel have excellent location, the staff is very helpful

    Stayed in September 2023

  • Reviewed: October 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    The staff service exceeded my expectations

    Stayed in September 2023

  • Reviewed: September 24, 2023

    8.0
    A nice hotel in the heart of Madrid luxury district
    • Leisure trip
    • Family with young children
    • Quadruple Room (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    For a 4* hotel in the center of Madrid, the room was a bit "meh". I was expecting something a little bit more luxurious, I guess that's why it's not a 5*.

    The hotel location is fantastic, right in the middle of Madrid. The staff was super friendly and the breakfast buffet was top notch.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    10
    Would stay again
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 12 nights
    • Submitted from a mobile device

    No room service 24hours

    Location

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Super location, nice bathroom and excellent breakfast

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Vey good value for money. Perfect hotel to enjoy Madrid! I´m coming back!!!
    • Leisure trip
    • Family with young children
    • Double or Twin Room (1-2 Adults)
    • Stayed 3 nights

    Very good location, friendly staff, remarkable breakfast!

    Stayed in August 2023

  • Reviewed: August 21, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Quadruple Room (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms windows too small

    Location, food - amazing breakfast

    Stayed in August 2023

  • Reviewed: August 21, 2023

    10
    Modern and cozy atmosphere in a great and chill location
    • Leisure trip
    • Travelers with friends
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location. The staff was super friendly. Great breakfast.

    Stayed in August 2023

Showing 1 - 25

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