Plaza Santa Ponsa, 2, 07180 Santa Ponsa, Spain
#17 of 44 hotels in Santa Ponsa
Guests' ChoiceBased on 290 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
8.2
Free WiFi
7.8
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End of dialog contentReviewed: 9 March 2024
Andrew
United KingdomSlightly noisy in morning with bus stop outside .
Excellent accommodating staff, hotel in great central location & room very clean and comfortable
Stayed in March 2024
Reviewed: 1 November 2023
Marie
United KingdomN/A
Location was excellent a few minutes walk to beautiful sandy beach Room was spacious with a balcony Good selection on the buffet style breakfast
Stayed in October 2023
Reviewed: 27 October 2023
Isaac
United KingdomThe room gave a little bit of a prison vibe. (Not that i've ever been in Pen, I might add). It's all very wipe clean, lacking anything that gives it any extra comfort. The decor of the rooms are reminiscent of a bathroom renovation in Changing Rooms circa 2004. White and Aqua. The pool area is pretty small and loses light quite early due to the high fences.
You can't beat the location if you're looking to stay in central Santa Ponca. The staff are pretty friendly. The Pina Colada's are good. You're in walking distance to the beach, The Godfather themed Italian restaurant, and the local shop which sells Samuari Swords.
Stayed in August 2023
Reviewed: 19 October 2023
Deborah
United KingdomBreakfast ok but could be more choice. Stayed here 3 times before but it is looking very tired, cushions outside very dirty. Bathrooms are very tired
Location very good. Staff are excellent
Stayed in October 2023
Reviewed: 8 October 2023
Simone
United KingdomNothing really
Central location. Breakfast. Coffee was good, pancakes and fresh fruits. Friendly staff
Stayed in October 2023
Reviewed: 2 October 2023
Nicholas
United KingdomNice size hotel. Lovely staff. Great location.
Stayed in October 2023
Reviewed: 25 September 2023
Mark
United KingdomHi I had to vacate the hotel on Sept 19th after one night as I had to return to the UK to attend to emergency situation so I paid for 5 nights but only stayed for 1.
Hi I had to vacate the hotel on Sept 19th after one night as I had to return to the UK to attend to emergency situation so I paid for 5 nights but only stayed for 1.
Stayed in September 2023
Reviewed: 11 September 2023
Robert
United Kingdombar prices are very expensive
nice breakfast had everything you needed wifi in room very good had its owner booster getting 50mbs tv with English channels aircon was excellent
Stayed in September 2023
Reviewed: 8 September 2023
Elizabeth
United KingdomOur cleaner forgot to give us clean towels every time she took our dirty ones.
Perfect location and very helpful friendly team of staff.
Stayed in September 2023
Reviewed: 7 September 2023
Hannah
United KingdomThe restaurant attached to hotel doesn't serve food until 5pm so if you are at the pool you have to get up and go out. No option to eat by the pool or at hotel. Cocktail bar is reasonable HOWEVER staff do not like you ordering at the bar, they dont want you taking drinks to your room with the hotel glasses and in general you are made feel like you are hassle for wanting a drink. You arent able to order anything from the bar before 11.30am (that includes coffee and soft drinks as well as alcohol). They won't serve you after 11pm. Just felt like Rules, Rules and more Rules... we are on holiday for crying out loud, felt more like I was at school. Nothing about ordering a drink here feels relaxing. Waiting for 20 mins outside on the terrace for an order to be taken is so annoying, if I want to order at the bar to get a water, I should be able to, I am paying after all. Understaffed bar is what causes this issue. They also have 10% off bar for hotel residents but even though staff know you are a resident they don't tell you this or give you the discount. 20% off restaurant but that is more publicised. Room was serviced everyday - bed made and new towels however didn't give us new shower gel, soap or shampoo at all apart from first day. Had to go buy shower gel as was sick of asking. If cleaners are in the room, can they not replenish these products? This is the basics of a 4 star hotel. Room I felt should have had a deeper clean every few days than it did. Never brushed floors the entire time we were there. Rooms aren't soundproofed at all and you can hear everyone who walks down the hallway as if you left the door open. So loud. Really struggle to understand how this was a 4 star hotel with all the negatives noted above.
We had a massive terrace overlooking the pool which was brilliant. Room was ok, nice bathroom. Other rooms are alot smaller so vary complain about our room. All very clean on arrival. Bed was super comfy and for once it wasn't 2 single mattresses pushed together. Nice touch giving a glass of bubbly on arrival. Location is really good, lots of good restaurants and shops close by. Breakfast was nice although literally ends at 10.30am on the button. Towels given for the pool which was great. Saves packing one Adults only is great. Very peaceful. Lots of sunloungers. Aircon in bedrooms is great, just remember to close terrace door to activate.
Stayed in September 2023
Reviewed: 28 August 2023
Shinji
BelgiumSmell small deodorant splay.
The best location to downtown and beach. In front of taxi station.
Stayed in August 2023
Reviewed: 25 August 2023
James_stapleton
IrelandAbsolutely nothing
Ideal location. Lovely staff. Food in the restaurant was exceptional with a good discount on food.
Stayed in August 2023
Reviewed: 14 August 2023
Liz
United KingdomThe half board arrangement with neighbouring bistro was disappointing as only had two options for meal ,could only be serve by hotel staff ...felt like an inconvenience The breakfast was good though
Good location Staff friendly Clean and comfortable stay
Stayed in July 2023
Reviewed: 10 August 2023
Amy
United KingdomPerfect location for various restaurants and less than 5min walk to the beach! We chose to have breakfast in the hotel every morning and it did not disappoint. All staff were lovely and happy to help!
Stayed in August 2023
Reviewed: 6 August 2023
Lisa
United KingdomThe air con was not good
Lovely hotel, very quiet around the pool, no problem getting sun loungers.
Stayed in August 2023
Reviewed: 27 July 2023
Nicola
United KingdomDespite speaking to Reception on 3 occasions the air conditioning was totally inadequate as the temperature in the room was unbearable. We asked for a fan but told none available. We had a suite but had to keep the curtains closed but the room was still unbearably hot. We toured the island and stayed in other hotels which had effective air con. This is a disappointment for a 4star hotel.
Location Friendly staff Good breakfast
Stayed in July 2023
Reviewed: 24 July 2023
Mel
United KingdomAir con could be better but it was 35 degrees to be fair
Staff were superb they really made this hotel so attentive and welcoming always super fast really great team!
Stayed in July 2023
Reviewed: 16 July 2023
Amanda
United KingdomAir con was not as good as we would of liked as unable to control individual room.
Location was great being near the bus terminal and taxi rank Breakfast everything you need
Stayed in July 2023
Reviewed: 14 July 2023
Janine
United KingdomThe pool was way to deep, no music or atmosphere, no entertainment or snack bar.
Nice and modern and local to everything.
Stayed in July 2023
Reviewed: 11 July 2023
Jostyn
NetherlandsBar staff were not particularly friendly or positive - although improved after we spoke to the management team about it. Breakfast could cater better for vegetarians, vegans, and gluten-free diets.
Room was simple but lovely - entire hotel was very clean. Management team and reception staff were excellent. Breakfast was good with some variety of food types.
Stayed in June 2023
Reviewed: 9 July 2023
Kate
United KingdomClean and location
Stayed in July 2023
Reviewed: 9 July 2023
Siobhan
ItalyPillows and shower -the head was full of limescale
Breakfast
Stayed in July 2023
Reviewed: 5 July 2023
Camilo
NetherlandsThe central air-conditioning means that we were not able to regulate the temperature further down, we had a couple of nights when it was too hot to sleep comfortably. But this is probably not a big deal for most people.
The hotel is at a perfect location when you want to just walk to the beach. They lend you towels for the beach free of charge, which is really handy. Staff was super helpful and friendly
Stayed in July 2023
Reviewed: 4 July 2023
Jade
United KingdomNo atmosphere around the pool area, no music allowed, it makes you feel like you cannot have fun or make any noise. We were told “there are other guests” and asked to move from the pool area as we were sat on the loungers 20mins after the pool closed (7:20pm!) We weren’t aware you couldn’t sit on the loungers if the pool was closed.
Great location, clean, beautiful cocktails
Stayed in June 2023
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