The food quality is very bad we ended up eating in the park the food in the hotel was cold there were long queues for food I also missed having a fridge in my room .

Lovely property and great location it was very clean and comfortable.

Stayed in April 2024

Nothing

Clean

Stayed in April 2024

The juice at breakfast is very bad and you don’t have the right to fill your bottle with water to pass the day

Walking 5 minutes and you are in the dream world A helpful staff, thanks to ragab who assisted us all the trip

Stayed in April 2024

Food quality could be better.

Staff were excellent and place was spotless.

Stayed in April 2024

Smel in hallways smell on room, dust

Park

Stayed in November 2023

Too many people , long waiting time

Park was so nice,,too many rides

Stayed in October 2023

Food range in restaurant for breakfast could be better - meat products and cheese had very strange taste. Floor in the room was really dirty when we came, despite the fact that the room was considered ready for check in. Facility is little bit “tired”, some renovation needs to be done.

That was good experience in common! It’s very nice to have a hotel nearby to the park. Staff was friendly and helpful, they have hundreds of people every day, but they are super fast and professional.

Stayed in October 2023

Rooms - agree that these are looking a bit tired and need some maintainance / refresh. The handle on my taps fell off on first use so had to screw it back on. Bed linen was old and in desperate need of replacing. Same for bath towels - they were very thin and not very big - they need replacing. No fridge, bottles of water or tea / coffee making facilities. Could be very noisy as echo from corridor due to tiles on floor. Cleaning not always great. One day cleaner left a different card in room and spare pillow cases which they had clearly forgotten to pick up when leaving. Dinner - whilst we understood the timings for breakfast & dinner it did make it feel a bit rushed. Pool - lifeguards did seem a bit overly strict with the rules. The whole pool side area needs a good clean and the sand (which isn't great as gets everywhere) needs a good rake / clean - it felt dirty at times - with cigarette butts and leaves in it. Sunbeds are not comfy and need a clean.

After reading recent reviews from July & August 2023 we were a bit worried about our stay. We had booked the roulette package on booking.com so didn't know which hotel we would get until the day before we arrived. This was our final hotel after travelling through france and northern spain and we had spent a lot on this hotel package a final 'treat' for kids before flying home. We got assigned El Paso hotel (2 x standard rooms with park tickets for each day). We booked 1/2 board so bfast & dinner included. On arrival we were impressed with the hotel. Arrived late (7pm) so no queue to check in. Pleasantly surprised that we were able to book in for dinner at 8pm - bonus. Rooms - big and spacious. Small balcony. Big double beds and powerful shower. Good air con. Cleaning was good enough but could have been better (see below). Dinner - lovely friendly greeting each night. Used portaventura app to book breakfast & dinner slots..used app to eat in park one night too instead of buffet at hotel. Found this really easy to use. Good wifi connection. Food good, lots of variety and nice to have salad and veg options. Kids thought it was amazing. Staff very friendly and worked hard. Price of drinks very reasonable. Pool - very big. Kids loved it. Good amount of sunbeds Location of hotel reasonable. Distance to park entrance (10/15 mins) and Salou (20mins) walking. On 3rd night there we were asked at dinner by a senior staff member if we could answer some questions about stay. We felt this was in response was to some of the negative reviews so were pleased that they were listening to these reviews.

Stayed in August 2023

food prices and to much swimming pool rules

location

Stayed in July 2023

Needs more halal option for food

Stayed in July 2023

Short time slots for breakfast and queues. A bit manic and noisy

Location and sparking clean

Stayed in July 2023

Full board was an horrible experience. Nobody at the reception desk told us we had to follow such tight schedule. Staff member was even cleaning our table when we were eating. To be short : we don’t recommend it. In general, staff was not helpful and we felt them under pressure. Quality of the meals was fair but definitely not on the level we expected.

Very close to port aventura. Good formula to enjoy the park. Very big swimming pool 👍

Stayed in July 2023

The AC was a bit weak, and if i get petty, there is no enough light (big light). except that everything else was good

The rooms were wonderful and comfortable, big beds and strong water Flow in the shower. I liked the huge selection of food in breakfast and dinner

Stayed in July 2023

Food was ok, not great

Easy access to the theme parks. Nice pool

Stayed in July 2023

no refrigerator in summer, it is simply necessary

Breakfast swimming pool

Stayed in June 2023

The rooms were quite dated and although the hotel itself was nice I wouldn’t say the rooms were 4star. Abit more atmosphere in the hotel in the evenings would have been nice too.

The location of the hotel was perfect, just a 5 min walk from the entrance to the park. the pool was also very good…very large with sand areas and a small playground.

Stayed in June 2023

Food in the theme park was not good. Buffet food in the hotel was average.

Access to the park was great. The theme park is amazing. Ate in El Coyote one night and it was best food experience on the holiday.

Stayed in April 2023

As soon as we entered the room we noticed a strange smell. As if they used a dirty mop to clean the room. Our room was part of two interconnected rooms separated from our neighbors by a door. The soundproofing was horrible. I could hear everything as if we were in the same room. One of the neighbors was snoring the whole night. So in case you want to sleep ask for an individual room.

The resort is great. The proximity to the park.

Stayed in April 2023

The water heater is not functioning properly, and the receptionist failed to give us the other keycard/entrycard to the park because we have 3 bookings.. and we notice it when we're at the entrance of the park, so we had to go back again to the hotel.. another thing is for booking.com we are booked at hotel port aventura, but you failed to send us a message that we are actually be having a room in hotel el paso, imagine going back and forth to the park and hotel el paso thrice...

Stayed in December 2022

This review is hidden because it doesn't meet our guidelines.

our room was far from the recepcion

the swimming pool area

Stayed in September 2022

The bathtub was damaged

The location

Stayed in December 2021

For the price paid, it would be nice to have one or two fast passes thrown in, but other than that, I cannot think of anything else!

Fantastic resort! Staff very friendly and so helpful! Room was fantastic and considering I went halfboard, I thought everything was great value for money!

Stayed in September 2021

Reasonable value during off-season.

Stayed in October 2021