Chinchilla, 6, esquina Gran Vía, 29, Madrid City Center, 28013 Madrid, Spain
#265 of 435 hotels in Madrid
Guests' ChoiceBased on 539 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
9.7
Facilities
8.1
Staff
9.1
Value for money
8.2
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Charles
United KingdomWas given a double instead of a twin
Location was great, room was comfortable
Stayed in April 2024
Reviewed: April 12, 2024
Martin
UruguayNothing. Evertyhing worked very well. If there's something I didn't like I have to think of small details.
It is a great location with a very comfortable hotel, where you have everything you need to enjoy Madrid.
Stayed in April 2024
Reviewed: April 10, 2024
Paul
IrelandThere was a lot of noise from the corridor and reception areas. I could hear almost all conversions of people arriving, leaving, staff arranging work to do, etc.
Stayed in April 2024
Reviewed: April 10, 2024
Rene
SingaporeHotel only provides 2 hand towels and 2 toothbrushes for 3 people staying which the receptionist said was their standard procedure. But payment taken was 3 adults. Room was a bit warm but if you open the window, noises from the road and conversations below could be heard loudly.
Spacious and bright room. Bed was high and comfy. Location is good for shopping. Many nice simple shops for eating. It's my 2nd time in Madrid. Spanish people are nice & friendly. Efficient too.
Stayed in April 2024
Reviewed: March 27, 2024
Tibaquira
United States of AmericaBreakfast had a nice variety with fresh fruits and breads.
Stayed in March 2024
Reviewed: March 19, 2024
Ken
United KingdomNoisy due to poorly fitting window frames
Great central location
Stayed in March 2024
Reviewed: March 12, 2024
Victor
RomaniaThe water pressure was perfect, the drain almost could not keep up.
Stayed in December 2023
Reviewed: March 3, 2024
Karen
MexicoGreat location
Stayed in February 2024
Reviewed: February 26, 2024
Muhammad
Saudi ArabiaInternet connection, very small room.
Location, breakfast
Stayed in February 2024
Reviewed: February 22, 2024
Ariannatn
ItalySome areas of the hotel have been renovated while others have not, the same happens with the room, where there's a contrast with a modern and renovated bathroom and a "vintage room".
Very kind staff, offering a 24/7 reception service. The hotel is in a central position, in the heart of Madrid. It offers spacious rooms, with renovated and well equipped bathrooms. Very comfortable bed with pillow choices.
Stayed in February 2024
Reviewed: February 13, 2024
Eliran
IsraelNo Toilet cleaning brush No kettle
Best location
Stayed in February 2024
Reviewed: February 10, 2024
Mohamed
EgyptFurniture is a bit old, room is very small, A/C is noisy and can not control the temperature
The location
Stayed in January 2024
Reviewed: February 2, 2024
Masood
Saudi ArabiaRooms are small but for price and location i think it is fine.
Location. Right on gran via opp Primark.
Stayed in February 2024
Reviewed: January 30, 2024
Carmen
EstoniaVery small room, no view from the window
Location, breakfast, staff, clean
Stayed in January 2024
Reviewed: January 23, 2024
Anita
CanadaWould have liked a kettle to boil water for tea/coffee
Central location, very clean, accommodating staff
Stayed in January 2024
Reviewed: January 17, 2024
Paula
ColombiaLocation
Stayed in October 2023
Reviewed: January 16, 2024
Tracey
United KingdomThe electrics kept tripping, but house maintenance were sent up and on the job straight away. And a little petty maybe, but pillows to big and chunky….i need a slim one for my neck….again, sorted out straight away by reception.
The location is 10/10 Staff helpful and polite Breakfast very good, especially the coffee Fair price considering its location Reacted very well to our previous problems…..and considering only feet off Grand Via…..so quiet…..we actually slept in til 8.30-9 am most days
Stayed in January 2024
Reviewed: January 9, 2024
Cynthia
PhilippinesReception, waiting area, elevator were small, same with the rooms. Room can feel warm at times so we opened the windows once in a while to let the cold air in.
Very near shops, restaurants, etc. Many landmarks are walkable from the hotel. Rooms and toilets were clean and beds comfortable. I’m glad that we included daily breakfasts in our booking since things start a little later here in Spain. Breakfast was ample. Staff were kind and helpful. Hotel is eco-friendly. Taxi service from and to the airport is easy to get and rate is fixed.
Stayed in January 2024
Reviewed: January 8, 2024
Stephanie
United States of AmericaRoom is ok but needs repairs on furniture and lighting.
Hotel is very well situated. Loved breakfast. Beds and pillows are comfortabke.
Stayed in January 2024
Reviewed: January 7, 2024
Geisha
Costa RicaNothing… everything good
It is in the middle of the Gran Via.. close to stores and restaurants. Great breakfast!!
Stayed in December 2023
Reviewed: December 29, 2023
Elsa
Puerto RicoSmall
Location
Stayed in December 2023
Reviewed: December 18, 2023
Rebecca
GermanyLocation
Stayed in December 2023
Reviewed: December 18, 2023
Thilina
GermanyThe rooms we got didn't have the greatest view as the windows were facing the narrow lane. The rooms looked a bit old, except the bathroom, which seemed to be renovated recently.
The location was ideal for us as it was in the middle of the city and close to all the attractions we could visit with in a short period of time. The staff was friendly, the hotel offered a good breakfast and rooms were clean. Overall, it was a pleasant stay.
Stayed in December 2023
Reviewed: December 5, 2023
Damian
AustriaThe walls are very thin and you hear everything from other rooms (tv, chatting, etc.)
The breakfast is very good!!
Stayed in November 2023
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