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Reviews of Rafaelhoteles Madrid Norte 4 stars

P.E. Omega, N-1 salida 17, Crta de Alcobendas-Barajas, 28108 Alcobendas, Spain

#2 of 10 hotels in Alcobendas

Guests' Choice

Review score

Based on 574 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    7.9

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Showing 1 - 60

  • Reviewed: 18 August 2018

    7.1
    Air conditioning
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 5 nights

    Just a couple of old machines in a small fitness room, no coffee machines or beverages at night (coffee not possible in bar) Needed to press a button to call Reception every time that I needed to get out and in the parking lot. In the original booking I suppose to get a double bed and two individual beds for the kids (they don't like to sleep together). The given room just had a double bed for the kids which was a kind of sofa.

    Air conditioning

    Stayed in August 2018

  • Reviewed: 6 August 2018

    7.5
    The room was great.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 1 night

    We checked-in at 4 pm. The restaurant was closed and there was no room service as the hotel had few guests at the time. So we had to wait until 8:30 pm to eat something. Not many options around. Just a mall.

    The room was great. Confortable bed and great shower. 5 minutes to the aiport by car. So it´s a good option for those just passing or in a connection.

    Stayed in August 2018

  • Reviewed: 19 July 2018

    9.6
    Great Location, comfortable, convenient
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    no view from the rooms - we are assigned to the rooms on first floor, but quiet tho.

    Great location - closed to airport, and easy to find. Rooms were clean and comfortable bed. Direct access to carpark.

    Stayed in July 2018

  • Reviewed: 5 June 2018

    10
    The beds are very comfortable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds are very comfortable. In the bathroom there was a shower and bath tub for people who enjoy both! They even left toothbrushes and toothpaste. Which was wonderful for someone like myself who forgot toothpaste. The towels and sheets were very clean. The staff was very friendly and spoke both English and Spanish. Over all a wonderful place!

    Stayed in June 2018

  • Reviewed: 14 May 2018

    9.6
    A great hotel and worth the extra ££
    • Business trip
    • Group
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 1 night

    Breakfast was great, although it would have been nice to have a few more hot options. Continental was great though

    The rooms were beautiful and the staff were super friendly and helpful.

    Stayed in May 2018

  • Reviewed: 27 April 2018

    10
    Wonderfully relaxing.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    no real gym.

    I love the look and design of the hotel. The bedrooms are spacious and the modern. The bed was very comfortable and the shower was great. The staff was friendly and helpful.

    Stayed in April 2018

  • Reviewed: 25 October 2017

    10
    Very good and comfortable stay.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Lobby service for guests and visitors of residents could do with some improvement like faster service of coffee etc

    Lovely breakfast spread. Courteous staff. Clean place. Lobby looks too bare. Could be more interesting.

    Stayed in September 2017

  • Reviewed: 8 October 2017

    7.5
    very nice
    • Business trip
    • Solo traveller
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 2 nights

    -

    Breakfast was extensive, fresh fruit, variation of sweet and savory dishes. Superb! Rooms were OK, bed was OK, pillows were OK, the room temperature puzzled me a little. Lunch and dinner options were fine. The gym was nicely located on the roof terrace. The hotel is located directly on the main road to the airport, very convenient. In the surroundings however is not really an opportunity to entertain yourself. If you travel for business purposes, this is a perfect choice.

    Stayed in October 2017

  • Reviewed: 26 August 2017

    5.8
    It was ok
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    Bed sheets/pillows were not super clean. I had flea bites during my stay only in one bed. Other family members did not have any problem

    Rooms are very spacious and the hotel is fairly new

    Stayed in August 2017

  • Reviewed: 21 August 2017

    7.9
    Top when given the right room by front desk
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Parking
    • Stayed 1 night
    • Submitted via mobile

    Near a busy road, constant road noise with windows open. Staff is very obscure about which room they give, and give you the worst room possible near an elevator, facing the busy road on a low floor, pretending that's the best they can do, with a smile. While at the same time stabbing you in the back (fig speaking) Chubby girl with glasses at front desk absolutely nightmarish to deal with in that respect.

    Great spacious room and breakfast options. When facing west, great sunset view.

    Stayed in July 2017

  • Reviewed: 9 August 2017

    8.3
    A very nice, modern hotel located in a business quarter of...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    double bed was kind of narrow - maybe 1.5m wide, thus not very comfortable for sleep of two - downside that can be avoided by chosing a twin-bed room

    A very nice, modern hotel located in a business quarter of Madrid. Wonderful breakfast - amazing variety! Excellent value for money.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    7.5
    To Loud
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 1 night

    Our room was on the 4th floor and we could see the roof top terrace from our window. There was a band that started playing at 10:30pm, which we could hear from our room. Guests were talking and letting their children run up and down the halls at 1am. We had to catch a 6am flight the next day. Unfortunately no one got any sleep.

    Stayed in June 2017

  • Reviewed: 11 June 2017

    8.3
    Good value in Madrid
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There is a high traffic road nearby, so for a quiet sleep you need to shut the windows. The night front desk (girl with glasses) was not particularly friendly or attentive, not a win for the hotel. The rest of the staff, particularly in the restaurtant, was really excellent.

    Nice breakfast, nice hotel overall. Clean, spacious rooms. Friendly staff in general. Excellent value for money. Furthermore, in the neighbourhood there are plenty of restaurants and a huge shopping mall.

    Stayed in June 2017

  • Reviewed: 2 May 2017

    3.8
    not a good experience
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Had to change room due to damaged furniture and blocked drain in shower. Asked to pay the full cost of stay in full at point of check in - refused refund when we asked to check out after 1st night. The entrance to car park is badly signed and the barrier doesn't work for hotel key cards Breakfast on day one was terrible - stone cold cooked food and no hot water to make tea. Breakfast marginally improved as hotel got busier but nowhere near 4 star No bar area as outside terrace was closed. Just few tables in main reception but no staff ever there to serve drinks There is nothing in the surrounding area as everything has closed down - any bars, restaurants or shops are a car journey away and nearest metro is a 25 minute walk

    Ease of access to main routes into madrid

    Stayed in May 2017

  • Reviewed: 4 April 2017

    6.7
    Extremely noisy
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    We booked for 5 rooms and asked for 3 double and 2 twins as Booking.com suggested. When we arrived there the reception informed us they had no double rooms. Not that important, but annoying, when you can't provide a service dont offer it! If we knew we would have chosen an other hotel. Also it's extremely noisy, bring your earplugs if you want to sleep after 8am and before 1am! There is no soundproffing and the doors slams without stop. We stayed for three nights and unfortunately we came across a group of thirty teenagers on our floor and were lucky enough to hear 45 minutes of door slamming between 8 and 9 am and then again around midnight.

    Rooms & bathrooms are big and clean. Good situation close to the highway and perfect for Jarama track.

    Stayed in April 2017

  • Reviewed: 29 March 2017

    8.3
    fine business hotel in that area
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    if you have to work in this area it's pretty fine. if you want to use it to visit Madrid Central stay away it's far outside the center with metro and Taxi

    Stayed in March 2017

  • Reviewed: 12 August 2018

    5.8
    Breakfast
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Air conditioning, quality of the bed

    Breakfast

    Stayed in July 2018

  • Reviewed: 28 July 2018

    6.7
    La cama supletoria insufrible
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    La cama supletoria insufrible

    Stayed in July 2018

  • Reviewed: 21 July 2018

    7.9
    Hotel was nice and pleasent
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location not so convenient

    Hotel was nice and pleasent

    Stayed in July 2018

  • Reviewed: 14 July 2018

    10
    Beautiful hotel, comfortable, clean and very friendly staff.
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel, comfortable, clean and very friendly staff. We already make reservations for a future stay.

    Stayed in July 2018

  • Reviewed: 5 July 2018

    10
    Modern clean friendly and great location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Modern clean friendly and great location

    Stayed in July 2018

  • Reviewed: 17 May 2018

    10
    Fantastic
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Great Hotel

    Stayed in May 2018

  • Reviewed: 16 May 2018

    9.6
    This stay is so beautiful and will remember always
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel staff and Location excellent

    Stayed in May 2018

  • Reviewed: 30 April 2018

    9.2
    The room facilities exceeded expectations and staff was very...
    • Leisure trip
    • Couple
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 1 night
    • Submitted via mobile

    The room facilities exceeded expectations and staff was very nice

    Stayed in April 2018

  • Reviewed: 12 April 2018

    9.2
    Good experience in a business hotel.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Complicated Wi-Fi registration.

    Nice room with innovative design.

    Stayed in April 2018

  • Reviewed: 10 March 2018

    8.3
    Great location just off motorway
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Initial room heating wasn’t working so we had to change room . Had to pay extra 10 euros for double bed

    Great location and comfortable room .

    Stayed in March 2018

  • Reviewed: 8 March 2018

    10
    Position and room space
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Position and room space

    Stayed in March 2018

  • Reviewed: 8 February 2018

    10
    Excellent stopover
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Modern clean great location

    Stayed in February 2018

  • Reviewed: 21 January 2018

    6.7
    Good breakfast ONLY
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights

    No complementary water, No coffee maker

    The breakfast was good.

    Stayed in January 2018

  • Reviewed: 10 January 2018

    7.5
    nice hotel, very nice room and bathroom was bettre that...
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    no complaints

    nice hotel, very nice room and bathroom was bettre that expected

    Stayed in December 2017

  • Reviewed: 4 January 2018

    8.3
    Very friendly staff.
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    missing lightbulbs in the rooms.

    Very friendly staff. Quiet hotel and good sized bathroom

    Stayed in January 2018

  • Reviewed: 30 September 2017

    9.6
    Great stop over
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Modern , clean , superb roof terrace and food

    Stayed in September 2017

  • Reviewed: 13 July 2017

    9.2
    Modern hotel close to motorway
    • Leisure trip
    • Couple
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 1 night
    • Submitted via mobile

    Gym small and hot

    Comfy bed and evening meal

    Stayed in July 2017

  • Reviewed: 12 June 2017

    10
    Very clean room and very comfortable bed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Running eggs and under cook bacon.

    Location to airport and staff.

    Stayed in June 2017

  • Reviewed: 2 May 2017

    8.3
    Nice stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The bedroom chair was a bit broken and the floor quite damaged.

    Helpful staff, amazing breakfast and quick room service.

    Stayed in April 2017

  • Reviewed: 22 April 2017

    9.2
    Theres a luxury bathtub in the living room.
    • Business trip
    • Solo traveller
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 4 nights
    • Submitted via mobile

    wifi was flakey but im nitpicking

    lots of space, felt upscale, very attractive hallways and rooms.

    Stayed in April 2017

  • Reviewed: 27 March 2017

    10
    Perfect trip!
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful room! Perfect stay...

    Stayed in March 2017

  • Reviewed: 9 March 2017

    5.8
    Room is clean and tranquil but it is not worth the price. No complimentary tea or coffee.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No complimentary tea or coffee in the room. No urinal and bidet.

    not applicable as i did not get the breakfast.

    Stayed in March 2017

  • Reviewed: 25 November 2016

    8.8
    Cheap Price
    • Business trip
    • Solo traveller
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 1 night

    A little bit poor breakfast

    Cheap Price

    Stayed in November 2016

  • Reviewed: 30 October 2016

    8.8
    Very nice rooms
    • Business trip
    • Solo traveller
    • Superior Double/Twin Room (1-2 adults)
    • Stayed 2 nights

    Internet connection a bit slow, could be better

    Very nice rooms Good breakfast

    Stayed in October 2016

  • Reviewed: 17 October 2016

    10
    Rafealhoteles Madrid Nortes
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    The whole package is 100%

    Stayed in October 2016

  • Reviewed: 13 October 2016

    10
    perfect business hotel
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    super nice, clean and comfortable rooms, friendly service

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 February 2016

    8.3
    Very nicely designed room.
    • Business trip
    • Group

    It is close to the office and airport, but in the empty area, so visiting center is a trip :( Gym under reconstraction and with facilities requiring some fix.

    Very nicely designed room. Breakfast ok. Wifi ok. Good and helpful staff.

  • Reviewed: 9 December 2015

    5.4
    Not everything is acceptable in revenue and set the price of...
    • Couple

    Not everything is acceptable in revenue and set the price of a night at a 100 eur for a hotel worth 50/60 eur and located in a remote location close to the airport is not a good practice if you are looking for mid term repeating clients...

  • Reviewed: 15 October 2015

    10
    Service and really most everything
    • Business trip
    • Solo traveller

    It was not a bad experience, but the kitchen was not on the same level for dinners (overcooked fish, not tender steak)

    Service and really most everything

  • Reviewed: 28 June 2015

    6.3
    Roof top bar and deck was nice & the location was good...
    • Leisure trip
    • Family with older children

    The room was very dark & felt a little claustrophobic. The TV was small and I didn't really look forward to returning to the hotel room at the end of the day. Despite the free wifi the Internet connection was poor.

    Roof top bar and deck was nice & the location was good for our vacation needs.

  • Reviewed: 3 January 2015

    8.3
    Very spacieuse hallway,staff very helpful and room very...
    • Leisure trip
    • Couple

    Our room had a brocken shower which was the minor side of it but overall we enjoyed our stay.

    Very spacieuse hallway,staff very helpful and room very clean.

  • Reviewed: 27 May 2016

    8.8
    Aussicht, ruhige Lage
    • Leisure trip
    • Family with older children

    WIFI connection

    Aussicht, ruhige Lage

  • Reviewed: 17 May 2016

    • Leisure trip
    • Couple

    Cobrar el late check out

  • Reviewed: 1 May 2016

    8.3
    Equipment of room.
    • Business trip
    • Solo traveller

    No chairs on the roof terrase.

    Equipment of room.

  • Reviewed: 17 October 2015

    9.2
    an excellent hotel
    • Leisure trip
    • Couple

    poor location for access to public transport

    an excellent hotel

  • Reviewed: 21 September 2015

    10
    Pleasant atmosphere of the hotel and staff.
    • Leisure trip
    • Couple

    Pleasant atmosphere of the hotel and staff. Excellent service in the restaurant for dinner and breakfast.

  • Reviewed: 28 June 2015

    9.6
    Very friendly staff
    • Group

    Very friendly staff

  • Reviewed: 20 June 2015

    8.8
    others is perfect
    • Business trip
    • Group

    location

    others is perfect

  • Reviewed: 17 June 2015

    8.3
    rooftop facilities had very helpful staff and good food.
    • Leisure trip
    • Couple

    rooftop facilities had very helpful staff and good food.

  • Reviewed: 7 June 2015

    8.8
    Spacious, luxury rooms
    • Leisure trip
    • Family with older children

    Spacious, luxury rooms

  • Reviewed: 15 May 2015

    7.9
    Trendy, lofty style.
    • Business trip
    • Solo traveller

    No face cloths, no iron in room.

    Trendy, lofty style.

  • Reviewed: 20 April 2015

    6.7
    Design hotel
    • Business trip
    • Solo traveller

    Over priced breakfast Small rooms Cheap champoo and soap

    Design hotel

  • Reviewed: 9 April 2015

    7.9
    Layout and staff were great
    • Business trip
    • Solo traveller

    Layout and staff were great

  • Reviewed: 26 January 2015

    7.9
    Spacious rooms
    • Business trip
    • Solo traveller

    High price No free water in the room

    Spacious rooms Free Wi-fi Tooth brush set in bathroom Fantastic breakfast

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