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Reviews of Rafaelhoteles Ventas 4 stars

Alcala, 269, Ciudad Lineal, 28027 Madrid, Spain

#289 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 810 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    6.6

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Showing 1 - 75

  • Reviewed: 20 June 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Had a great stay for 2 days. breakfast was decent and available till 11am! room was overall clean and comfortable. Great location as well, right beside a metro station.

    Stayed in June 2018

  • Reviewed: 2 June 2018

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast Paid breakfast 15euro per person nearly and my partner is gluten free - they made noise that she wanted to eat in the room her gluten free muffin - ridiculous when you paid 15euro for a breakfast that has barely anything gluten free

    Location

    Stayed in June 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    There is a lot of street noise from the car traffic coming from the mian street and the rooms which windows are overlooking the main street should be rented to clients only if no other more quite rooms are not available

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was not worth the money. No variety, not a lot of options and I did not enjoy the breakfast at all.

    The room I stayed in itself as amazing And very spacious and clean. I enjoyed the facilities provided in the room. Bed was comfortable and bathroom was clean.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Carpet looked really dirty. Very old furniture. Old fridge. Noisy. Parking ridiculously expensive.

    The location is excellent. A few steps from the station.

    Stayed in April 2018

  • Reviewed: 29 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    More options for food (room service) rather than just Telepizza

    Very good location. Good breakfast spread. Staff were courteous and polite. Neat and clean room

    Stayed in April 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    I thing pay for the breakfast previous...and i payed 60 euro for breakfast this is very expensive at the end.....

    Great location and very good experience in madrid!!!

    Stayed in January 2018

  • Reviewed: 12 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    So noisy, traffic and sirens going all night, and I asked for a quiet room. Parking expensive. Hotel reception recommended a restaurant which was really expensive, the next night found our own which cost half.

    Good location for the metro, but on a very, very busy road. A few restaurants and cafes in walking distance.

    Stayed in December 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The private parking was expensive although it is right under the hotel

    The property was very clean and quiet. The check in was easy. There is temporary parking right in front of the hotel's door.

    Stayed in October 2017

  • Reviewed: 17 October 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 2 nights

    I paid a lot for this 4 stars hotel and to see the carpets in the rooms are really old and dirty is really disappointing, and the internet didn´t work to be a 4 stars hotel with this price with the internet and this conditions was really disappointing I wouldnt be back to a hotel with this expensive price and bad internet and old dirty carpets. and not just happy with that to put salt in wound despite the night was expensive when i asked about the internet they say i have to pay 7 EUR more a day if i want to get a premium internet. I´ve been in Hostels way better than this call 4 stars hotel.

    The breakfast was nice, the staff was kind and helpful. there is a tran station almost in front of the property. it was clean and the common areas where nice and clean. the carpet are old and dirty but the rest of the facilities were very nice and clean, the bathroom was super good and clean.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 4 nights

    # We did a late check in, and made a change regarding the first night, we had confirmation from the hotel, and when we arrived the reception staff were not aware of the change, I took the email from the hotel confirmation printed, I do not think they let themselves upstairs at 2:30 in the morning. The hotel staff when we arrived did not have good communication as neither the request for change could understand. # It is a little away from downtown, for those wishing to use the bus to see the city.

    #Room and hotel cleaning #Good transport network, like regular bus or metro. # Breakfast with a good variety

    Stayed in October 2017

  • Reviewed: 6 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    The hotel lives too much from the location. rooms are not necessarely as nice as in the description. The breakfast I would never book again: too expensive and lacks quality. It is for sure the worst breakfast I have ever had in any hotel in Spain. Not only it lacked taste, but also quality. When I asked them even why is that, they were extremly unfriendly. Twice during my stay, the cleaning personel also opened the room, though it was still 8 in the morning

    Great location and connection to other parts of the city. Some of the personel are very helpful.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The wifi was terrible!!!! They said they had wifi but it cut out all the time. No pool, no restaurant on site, noisy AC, uncomfortable mattress.

    Cleanliness Staff location all good

    Stayed in September 2017

  • Reviewed: 19 September 2017

    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    Too dark and too much brown, need renovation to be more modern. Room needs light colors to make the atmosphere more cozy and feel welcome the environment. Internet need to be improved ... poor to connect.

    Very good communication by using the public transportation and several small shops (very convenience bars for breakfast, bakeries, mini markets and others). My room was quiet to sleep in the night - Great -

    Stayed in September 2017

  • Reviewed: 14 May 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Nothing

    The very good service that I always get. I will back there tomorrow for 8 days. Close to the Bullring for the big fiesta of San Isidro this month. I am always greeted as Mr Penning when I arrive.

    Stayed in April 2017

  • Reviewed: 15 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room decoration did not make it very cozy, but it was fine. Breakfast was ok.

    Room was spacious and warm, hotel is very close to a metro station, calm area, price of the hotel is very accessible.

    Stayed in February 2017

  • Reviewed: 14 November 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    everything was perfect !

    Everything was perfect since the first day ! I must have to regreet the staff kindness ! The breakfast was perfect ! The confort on the room is perfect ! Please be sure to select this hotel on your next choice !

    Stayed in November 2016

  • Reviewed: 3 November 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights

    The rooms and bathrooms are a bit antiquated (bidet, really?), tv channel choice is a joke. The direct neighbourhood is not really appealing.Though comfortable enough, the beds are not exactly world class. Dirty curtains.

    Spacious rooms, helpful staff, breakfast is good enough for the price asked.

    Stayed in November 2016

  • Reviewed: 10 October 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Location is noisy, on a busy street so can't leave the windows open (there is no air conditioning either).

    Room was big and staff friendly. Hotel has secure underground parking, useful because we took the metro everywhere (only 5 or 6 stops to centre of Madrid). Water pressure in shower is great.

    Stayed in October 2016

  • Reviewed: 2 October 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lots of mold in bath visablet even though some had been caulked over and fruits, melons to be exact, we're discolored and slimy

    Large room and bath as well as variety at breakfast

    Stayed in October 2016

  • Reviewed: 28 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 9 nights

    The facilities of the hotels, did not have kettle, the towels smelly with tabacco and sweet ,i reported more than twice and did not do any change

    The location

    Stayed in July 2016

  • Reviewed: 26 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing much, it may sound silly but the location of the doorstop in the bathroom is a little dangerous! My boyfriend cut his foot on it so maybe something for the hotel to review, especially if children are staying.

    Perfect location, very close to the metro station. Helpful staff, clean and breakfast was great!

    Stayed in June 2016

  • Reviewed: 10 June 2018

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    rooms in poor state of repair

    nothing

    Stayed in June 2018

  • Reviewed: 31 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Their parking was too tight

    The location and the rooms

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Business trip
    • Group
    • Single Room
    • Stayed 4 nights

    Old fashioned small rooms. The windows and air condition are hardly working. High prices in the period we were there.

    Stayed in April 2018

  • Reviewed: 26 April 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The air in the hotel is impregnated with chemical air-refreshners that induce strong headaches.

    The room/hotel area was quiet.

    Stayed in April 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff, rooms and cleaning

    Stayed in April 2018

  • Reviewed: 19 April 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The El Carmen metro station is 50 meters away

    Stayed in April 2018

  • Reviewed: 6 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    I would like a kettle in the room for some coffee in bed

    The Food and breakfast are too expensive

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Demasiado calor en el hotel

    Stayed in April 2018

  • Reviewed: 13 March 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    room was really hot. couldnt sleep at all, had to shower before going to sleep to cool down. no air con available.

    Near a metro link

    Stayed in March 2018

  • Reviewed: 11 February 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    We liked the location, the breakfast and the stuff.

    Stayed in February 2018

  • Reviewed: 20 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    The carpet in the bedroom wasn't clean. Everything else spotless.

    Convenient and comfortable.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 1 night

    Friendly staff, clean, comfortable,

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, good value for money, pretty new and staff very very friendly, profesional and room spotless!

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Breakfast was without vegetables.

    Sleepng places are exellent. Room facilities are good.

    Stayed in December 2017

  • Reviewed: 1 December 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    free wifi very slow

    large and very clean room, kind and efficient staff and good position in front of the metro station

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Everything was ok

    Good hotel, friendly and helpfull staff, very close to the metro.

    Stayed in October 2017

  • Reviewed: 31 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff fantastic

    Stayed in October 2017

  • Reviewed: 28 October 2017

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Thin wall so you can hear room next to you

    Close to metro and supersol Clean big room and toilet

    Stayed in October 2017

  • Reviewed: 25 October 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Close to metro Clean room

    Stayed in October 2017

  • Reviewed: 20 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    The staff was ok. Not as warm but again, it may just be the culture.

    Liked how we were able to check in right away.

    Stayed in October 2017

  • Reviewed: 17 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Price is good

    Stayed in October 2017

  • Reviewed: 7 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, very kindly stuff and excellent localization

    Stayed in October 2017

  • Reviewed: 18 August 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    No enough staff

    Food location

    Stayed in August 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No evening meals

    Breakfast

    Stayed in July 2017

  • Reviewed: 12 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Staff checkin

    Colazione. Tamaño stanza

    Stayed in June 2017

  • Reviewed: 12 May 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    At reception they didn't informed about WIFI. For 130€/night they didn't have room service!

    Stayed in May 2017

  • Reviewed: 14 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Bar was closed while I was there

    Friendly atmosphere.Nice rooms and good breakfast

    Stayed in February 2017

  • Reviewed: 24 December 2016

    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Stairs I'm not keen on liftsc

    Everything needed for a stay away from home at a reasonable cost and a good location

    Stayed in November 2016

  • Reviewed: 24 December 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The internet was very slow

    Stayed in December 2016

  • Reviewed: 14 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast good

    Stayed in December 2016

  • Reviewed: 31 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They don't have fresh meal for breakhfast and generally the choice is very poor

    Stayed in October 2016

  • Reviewed: 10 October 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    Good all around experience

    Stayed in October 2016

  • Reviewed: 29 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    good selection of food

    Stayed in June 2016

  • Reviewed: 28 June 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Nothing!

    Everything, great value for money and close to everywhere.

    Stayed in June 2016

  • Reviewed: 22 June 2016

    • Leisure trip
    • Family with older children
    • Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Dated decor

    Distance to bull fighting arena

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 December 2015

    • Leisure trip
    • Solo traveller

    The hotel was very expensive and wasn't worth it. The room wasn't spacious and wasn't close to downtown. The hotel didn't look like a 4 star at all with no 4 star ambience or services. I am not coming back here for sure.

    The check in was smooth and staff was supportive but didn't know much english. The room was clean.

  • Reviewed: 15 December 2015

    • Leisure trip
    • Couple

    Seems a little old, Wifi is absolutely terrible

    Breakfast buffet was nice. Right next to bus stop and metro stop, and 3 minute walk from the Plaza Torro (bullfighting).

  • Reviewed: 6 December 2015

    • Business trip
    • Solo traveller

    Shabby hotel obviously build about 20 years ago that has never seen any renovation

    Clean and tidy hotel with limited amount of rather good food for breakfast

  • Reviewed: 22 October 2015

    • Leisure trip
    • Couple

    But the mattresses are very hard. The general state of the room is poor/old. The blankets had brown spots. The curtains were grey and needed a serious cleaning.

    If you do not want to be in the center (our case), this location is great: Metro station (line 5) at 150m. The breakfast buffet has a large choice. The reception’s team is helpful.

  • Reviewed: 13 October 2015

    • Business trip
    • Solo traveller

    access stairs are dangerous it could be ranked as a good 3 star hotel, not a 4 stars hotel Parking too much expensive

    Good location, nice neighborhood Nice and helpful staff

  • Reviewed: 3 October 2015

    • Leisure trip
    • Couple

    We really liked the staff, they were helpful and friendly. They all spoke English and were happy to keep our lugagge there for two nights when we traveled to Barcelona. The room was very clean and comfortable, the breakfast was delicious. We couldnt have found a better location, metro station 1 min walking distance and 5 stations from the center of the city.

  • Reviewed: 10 September 2015

    • Business trip
    • Solo traveller

    Small room for price Requested in reception mosquito killer as there were some in the room and looked at me as the most rare request in word. Not even try to attend

    breakfast

  • Reviewed: 18 August 2015

    • Leisure trip
    • Couple

    The wifi constantly dropped out, the bar wasn't open at all during our stay and when we went to the supermarket to purchase food and drinks from there, the hotel staff were unable to provide any ice for us.

    Bed was comfortable. Nice and quiet room. Close to metro - easy to get around

  • Reviewed: 19 May 2016

    • Leisure trip
    • Couple

    Excellent location of the hotel. Just few mins from Metro. Rooms were tidy and spacious.

  • Reviewed: 27 April 2016

    • Business trip
    • Family with young children

    Nothing

    It is a perfect hotel. Rooms are very comfortable and clean. Location is good enough.

  • Reviewed: 17 April 2016

    • Leisure trip
    • Couple

    Prices for the minibar I asked for a view and got none

    Very clean Smoking rooms

  • Reviewed: 3 March 2016

    • Leisure trip
    • Solo traveller

    The hotel facilities and the rooms are quite old fashioned, it needs a renovation.

    Very nice staff and good location

  • Reviewed: 19 January 2016

    • Leisure trip
    • Couple

    The laddie at the reception. The thin walls, you can hear the guys next door even whispering

  • Reviewed: 12 November 2015

    • Leisure trip
    • Couple

    Great breakfast. Large rooms. Excellent bathroom facilities. Handy location for metro into city.

  • Reviewed: 1 November 2015

    • Business trip
    • Solo traveller

    Internet was really lousy. In the room no connection, elsewhere slow.

    Size of room, close to metro

  • Reviewed: 13 October 2015

    • Leisure trip
    • Couple

    Quite spacious and good bathroom.

  • Reviewed: 29 September 2015

    • Leisure trip
    • Family with young children

    Everything was good

  • Reviewed: 22 July 2015

    • Leisure trip
    • Couple

    Expensive parking

There are also 34 reviews without text. These impact the overall review score.

Showing 1 - 75

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