The system with ordering coffee and cooked breakfast in the morning didn't quite work . A couple of mornings, our coffee never arrived to our table, even when we asked for it again. I think there was a confusion between tables. Third day our cooked breakfast wasn't delivered. There were plenty of choices for breakfast from the buffet and also a coffee machine so it wasn't a big deal but it could be improved.

We loved the hotel and the location. Amazing breakfast, such a variety. The staff were very friendly and could not do enough for us. Lovely and thoughtful touch from the hotel to leave a bottle of champagne for my birthday.

Stayed in March 2024

Lack of variety - only pool and bedroom to sit in apart from bars and restaurants- no lounge space which would have been helpful during the storms 2/5 restaurants were seafood only so only 2 small restaurants which were booked out ahead of time The spa and sauna were only available if you had a treatment whereas it’s usually complementary in hotels of this standard Not particularly wheelchair friendly with steep ramps

Quiet, friendly staff generally Panoramic view rooms were very comfortable

Stayed in March 2024

Only default was late opening of the pools We love to swim early before breakfast 9.30am was late for opening time of the pools.

The hotel was only beautiful Would’ve liked a nicer view of the sea but will return and have that next year hopefully. Staff were amazing Always have great respect for the housekeeping staff who work tirelessly behind the scenes ensuring we, the guest have a spotless exquisite bedroom. 10/10

Stayed in March 2024

Nothing

Lovely rooms, Excellent breakfast, superb location, staff amazing

Stayed in February 2024

Make sure you book onsite restaurants before travelling. They can be pricey as well as busy.

Ultimate luxury, as nice as hotel as we have ever stayed in!

Stayed in March 2024

The only downside was the pool closed at 18:00. Totally understandable, but it was the one thing we would have preferred to be different about the stay.

This place was beautiful, clean, and relaxing. The breakfast was amazing, and the staff was very attentive.

Stayed in February 2024

Nothing

Top class

Stayed in January 2024

Excellent breakfast, pools water warm (28/29 degrees) and not very busy in the second half of January during our stay. The 2 stars Michelin, El Rincon de Juan Carlos restaurant had a pretty interesting & delicious menu and very good wine pairing, impressive service during 4 hours dinner. What came as a very nice surprise was the Starfish Atlantic Grill restaurant with no stars :-) but very good food and wines.

Stayed in January 2024

Maybe a toilet roll holder (would have been better) within the 'wet room toilet/ shower' which was glass screened from rest of room. Increased veggie menu choice options on menus (couldnt book into either * restaurants) but tasting menu in the Michelin recommended restaurant was still exceptional

The room in itself was excellent, well screened to provide different areas- absolutely great comfortable and size of bed. Breakfast both in restaurant and room were exceptional choice and quality. The pool was pleasant and well split up into different zones again whilst still all in one rectangular zone. The restaurant choice is very elevated and dinner in all the restaurants we tried was a great experience

Stayed in January 2024

Fabulous hotel. Great restaurants. Wonderful breakfast.

Stayed in January 2024

Nothing

Excellent staff, good food, great pool areas and gym.

Stayed in December 2023

slippery surfaces around the pool areas.

Everything was wonderful but in particular the customer service was amazing, best I have ever experienced.

Stayed in January 2024

Housekeeping could have been better. Cups should not be washed in the room and floor should be properly mopped with a wet mop. There was also a dead fly in the corner of the room for about 3 days which I eventually removed.

Service was excellent, room was great, food was excellent.

Stayed in January 2024

Buffet dinner could offer a wider choice and dietary information needs to be better displayed, but this aside, a terrific stay

Quiet & accessible spacious room with great view of La Caleta. Very comfortable bed, excellent breakfast, lovely staff. With Tenerife becoming an increasingly family orientated destination, the adults only offer here is valuable

Stayed in December 2023

Lack of a lounge area, we had friends staying so meeting up to head out for the evening in reception was slightly uncomfortable! Pool service maybe could be improved on, although I know it isn’t all-inclusive, pool waiter service could be offered. Our room really should have something to hang toilet roll on instead of balancing on top of the handrail. Wardrobe doors a little heavy to move. I’m not over keen on an open bathroom even tho the toilet had a sliding door I feel it should be more private.

Every member of staff were exceptional…so friendly polite and professional. Our terrace was wonderful, the jacuzzi was great albeit a fair bit noisy! Our room was fabulously clean and exceptionally tidied every afternoon coming back from the beautiful pool.

Stayed in December 2023

Nothing - perfect as always

Absolutely everything - Felt there should be a special shout out for the RH Corales Beach Team especially, - Andres (pool) - Gabriel (pool) - Kami (exercise) - Cynthia (breakfast) - Astrid (room servicing) Thanks & look forward to visiting again soon 😎

Stayed in December 2023

Nothing

Everything

Stayed in October 2023

We booked a room with a jacuzzi on the balcony! Every day we informed the management that the water was draining away as fast as we filled it but although the maintenance person came several times it did not get fixed so we literally had no use of the jacuzzi at all!! Obviously we paid a premium for this facility so we feel we are due a refund of the extra money paid for it!!

Lovely hotel, we have stayed twice before so we were aware of the quality of it!!

Stayed in October 2023

Nothing…

Beautifully designed resort. Contemporary large suites, with excellent en-suite arrangements. Scrupulously clean. Friendly, well trained staff, effortlessly committed to delivering the best experience for you, from the initial reception team, to the restaurants, and the pools…Location, resort and staff ensure a relaxing 5 star stay.

Stayed in September 2023

Nothing

Location

Stayed in September 2023

Food/Dishes in restaurants need to have gluten free/dietary requirements labelled so customers can see. Paid half board but eat out on two nights because of this

Beautiful hotel, will definitely return

Stayed in September 2023

People reserving the sunbeds. And the awful mood music around both pools.

Superb location, excellent on site restaurants and very close to Caleta if you fancied eating out. Some lovely places in the village too. Airport pick up was seamless. They have a few Avis cars on site if you want to go exploring. On the whole, a really lovely hotel - it is BIG though, so I don't know what it would be like during the busier periods. I guess the hotel was less than 50% capacity when we stayed there and sometimes is was tricky finding a sunbed around the rooftop pool

Stayed in September 2023

Food could have been better, like more substantial meals, could be a bit more entertainment and music

The room and staff

Stayed in September 2023

Really lovely staff, pools , spa and treatments were very high quality.

Stayed in September 2023