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Reviews of Hotel San Luis 3 stars

Paseo Neptuno, 5, 46730 Gandía, Spain

#8 of 61 hotels in Gandía

Guests' Choice

Review score

Based on 755 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    8.1

  • Staff

    9

  • Value for money

    8.2

  • Free WiFi

    7.8

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Showing 1 - 68

  • Reviewed: 8 June 2018

    9.2
    Hotel was very clean and staff was very friendly and helpful.
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 3 nights

    Hotel was very clean and staff was very friendly and helpful. Breakfast was very good. Hotel is near to the beach and near is many reastaurants and bars.

    Stayed in May 2018

  • Reviewed: 4 June 2018

    7.5
    Great overnight stay, could stay longer and reasonably priced
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, very comfortable, good parking 9 euros. Generally a very nice one night travelling stay for us with very pleasant and helpful staff. Right on the seafront with a beautiful beach. Defo a 3 star hotel but didn’t lack any of niceties as some other hotels we’ve stayed in enroute. Would visit again.

    Stayed in May 2018

  • Reviewed: 31 March 2018

    6.7
    Irritating nice hotel but didn't like attitude.
    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Staff unhelpful. Asked to book another night and she said she would give me a price, but didn't. Then when I asked again said she had let the room. Also have ridiculous restriction on dog size (not over 10 kg) which is not explained until booked. Told we should have contacted hotel first - whole point of internet booking is to do it in one go, and could be on the web page.

    Stayed in March 2018

  • Reviewed: 2 October 2017

    5.0
    Poor stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We asked for a double bed and got twin beds. Room was basic. There was a smelk and a lot of black hairs in bathroom. We were given ine small bar of soap for the weekend and they didnt replace shampoo or gel so we had none.

    It was very central

    Stayed in October 2017

  • Reviewed: 22 September 2017

    7.5
    Good size room with mini fridge and plenty of room to put...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The weather - but that is out of their control. Also the hotel is quite noisy, we could hear every footstep, moving bed, and person in the hallway - bring earplugs if you're sensisitive to noise. May be something to do with hard floor coverings throughout.

    Good size room with mini fridge and plenty of room to put your stuff. Good size balcony however ours was right next to the neighbours and they could see straight in so if they were out using it we didn't feel comfortable to use ours. Poor design there. Swimming pool and lounge area was nice.

    Stayed in September 2017

  • Reviewed: 23 May 2017

    8.3
    Stag/hen parties in location but not hotel.
    • Leisure trip
    • Couple
    • Triple Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Stag/hen parties but none in hotel

    Service, staff all excellent. Food decent 8/10. Location very good. At weekends there are a lot of hen/stag parties in the area which is slightly offputting.Although I think hotel policy declines. Restaurants in area average.Not bad value for dinner in hotel.Garage parking needed at weekend book ahead.

    Stayed in May 2017

  • Reviewed: 16 May 2017

    7.9
    The location was ideal!
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn't dislike anything.

    The location was ideal! Right on the board walk but towards the end. In may there aren't many people so parking was easy but in the summer it would be difficult. The breakfast was ample it rather typical. The room itself was normal. Had a balcony and a table over looking the pool with a view of the beach/port.

    Stayed in May 2017

  • Reviewed: 4 May 2017

    10
    Easy book in with very helpful staff with a gr8 dinner...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We have no complaints about this hotel

    Easy book in with very helpful staff with a gr8 dinner followed by a good variety of breakfasts the next morning

    Stayed in May 2017

  • Reviewed: 31 October 2016

    10
    FAMILY RUN, FRIENDLY, ACROSS THE PORT AND BEACH, GREAT FOOD, MAGNIFICENT!
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 2 nights

    Absolutely nothing.

    Clean, spacious and comfortable rooms with a nice sea view. At the same time, very quite and family friendly. The highlight of the Hotel is that although relatively big, it has a family run feel about it. Albeit the restaurant is not buffet, we were offered to repeat the home made and tasty dishes on several occasions. Drinks were not included in our deal, but they were very reasonably priced. Overall, very good value for money with kind, polite and helpful staff. One could not ask for more. We will come back for sure!!!

    Stayed in October 2016

  • Reviewed: 26 October 2016

    5.4
    Gloomy room overlooked by other rooms and full of old fogies!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    I thought I had booked a sea view but the staff said that was a problem with using booking.com and I should have contacted them directly to ask for that. The room we had was squished into a right angle so everyone could see in .had to keep curtains closed so it was gloomy. Also it was a bit like staying in an old folks home, lots of retirees playing bridge! Alright for some but not our cup of tea.

    It was only across the road from the beach which was great.

    Stayed in October 2016

  • Reviewed: 17 October 2016

    10
    I want to return to San Luis!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Nothing.

    Very good hotel! Good location, tasty food, clean room and comfortable mattress. Tiramisu on diner was perfect! Good coffee on brekfast. All desserts was really delicious. Hotel located on a quiet area without noises at night.

    Stayed in October 2016

  • Reviewed: 15 October 2016

    8.8
    Nice hotel with great location and the best staff
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 10 nights
    • Submitted via mobile

    Hotel is little bit shabby, needs some renovation Didn't like the view

    Exceptional work and friendliness of the staff. Great food at restaurant. Clean rooms

    Stayed in September 2016

  • Reviewed: 4 October 2016

    7.1
    For sea tour it is fine
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Balconies are adjacent therefore in number it is very noisy and it prevents rest

    The hotel is located in 5 minutes of walking from the beach, we ordered a half board, have been pleasantly surprised with quality and a variety of dishes and their valuable

    Stayed in October 2016

  • Reviewed: 1 October 2016

    9.2
    Staff make this a great hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Evening meal felt a little rushed, restaurant did not open until 8.30. Also no breakdown of bar bill available at reception.

    The staff were friendly and helpful from all areas of the hotel, reception, bar and restaurant. The food was excellent, they clearly have a talented chef.

    Stayed in September 2016

  • Reviewed: 24 July 2016

    7.5
    NIce hotel great stuff but the food could be better for this price
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 14 nights

    NO buffet! breakfast is weak, no omelets, no scrambled eggs, coffee machines are slow have to keep pushing a button 2-3 times to feel up the cup,

    Great location, nice personal,

    Stayed in July 2016

  • Reviewed: 28 May 2018

    10
    awesome personnel, awesome services and great location.
    • Couple
    • Triple Room (2 Adults + 1 Child)
    • Stayed 3 nights

    awesome personnel, awesome services and great location. We felt in love with the city, the beach, the surrounding areas and all what it offers.

    Stayed in May 2018

  • Reviewed: 27 May 2018

    6.3
    The location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed not confortable and the breakfast was very basic

    The location

    Stayed in May 2018

  • Reviewed: 14 May 2018

    10
    Fantastic I will return
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Bed was very comfy. Nice view

    Stayed in May 2018

  • Reviewed: 13 May 2018

    5.8
    Disappointed
    • Leisure trip
    • Family with young children
    • Triple Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    The noise, the being rushed at dinner, the ignorance of the other guests and bar man

    The location

    Stayed in May 2018

  • Reviewed: 21 April 2018

    9.5
    A short stay which was comfortable, pleasant and friendly.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Breakfast could have been improved, But not that important.

    It was a family run business by people who cared about its customers.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    9.6
    Enjoyed grau de gandia
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Processed cheese and ham at breakfast

    Spacious room great view comfortable beds

    Stayed in April 2018

  • Reviewed: 11 April 2018

    9.6
    The walls were thin and you could hear people taking.
    • Leisure trip
    • Family with young children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 7 nights

    The walls were thin and you could hear people taking.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    9.6
    Hotel great, resort too commercialised for us!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel food average!

    The hotel staff were so helpful, very comfortable and clean, great outlook.

    Stayed in April 2018

  • Reviewed: 10 April 2018

    5.0
    Soft beds
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Soft beds

    Stayed in April 2018

  • Reviewed: 15 October 2017

    10
    Great location and value for money.
    • Leisure trip
    • Couple
    • Triple Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    We always ate too much for breakfast!

    Great location. Near plenty of restaurants and the beach but still quiet at night (we were off season tho )

    Stayed in October 2017

  • Reviewed: 22 May 2017

    10
    Liked everything!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Liked everything! Room, staff and location

    Stayed in May 2017

  • Reviewed: 9 May 2017

    8.3
    Great front of desk staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great front of desk staff

    Stayed in May 2017

  • Reviewed: 5 April 2017

    9.2
    Great hotel and great location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The freindless of the staff

    Stayed in April 2017

  • Reviewed: 5 April 2017

    7.5
    Good all round experince.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was very comfortable Room been updated very nice Good view from balcony.

    Stayed in April 2017

  • Reviewed: 8 November 2016

    10
    Staff extremely friendly and helpful.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Staff extremely friendly and helpful.

    Stayed in November 2016

  • Reviewed: 17 October 2016

    9.2
    great hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Bed

    Personal best of the best

    Stayed in September 2016

  • Reviewed: 17 October 2016

    5.8
    Very disappointed. Will never go back to that hotel
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Food.Rooom...hotel

    Location

    Stayed in September 2016

  • Reviewed: 5 October 2016

    10
    An excellent location with exceptional staff.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 14 nights
    • Submitted via mobile

    The staff were ever helpful and very friendly.

    Stayed in October 2016

  • Reviewed: 22 September 2016

    7.1
    Great location and wonderful staff
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was basic and tired, the sea view promised wasn't a full sea view

    Wonderful staff, everyone very friendly and helpful

    Stayed in September 2016

  • Reviewed: 25 August 2016

    7.5
    Nice staff, a bit dated and smallish rooms, great location...
    • Leisure trip
    • Family with older children
    • Quadruple Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Nice staff, a bit dated and smallish rooms, great location for the beaches. Generally, a nice holiday altogether

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    8.8
    Very clean and comfortable although i would of liked having...
    • Leisure trip
    • Couple

    No need to charge guests for parking. Just reserve ahead of time. Get a queen bed instead of two twins.

    Very clean and comfortable although i would of liked having 1 queen bed instead of two twin beds for me and my wife. Great breakfast!!! No complaints there. Parking 5€ per day which is a little steep for guests but ok. Free parking out front if you get a spot. Very near to beach and near everything. Would definately return.

  • Reviewed: 15 May 2016

    7.9
    Location overlooking port at the central end of Gandia's...
    • Leisure trip
    • Couple

    Basic buffet breakfast but very adequate.

    Location overlooking port at the central end of Gandia's long esplanade. Freindly and helpfull reception staff

  • Reviewed: 11 April 2016

    9.2
    The hotel communal areas and rooms were spotlessly clean.
    • Leisure trip
    • Family with older children

    Beds were quite uncomfortable and breakfast disappointing but for the money you couldn't expect much more.

    The hotel communal areas and rooms were spotlessly clean. Friendly and helpful staff always willing to answer questions and help with our queries. Very quiet.

  • Reviewed: 3 April 2016

    10
    The staff on reception were very helpful, and the room was...
    • Leisure trip
    • Couple

    The head height of the entrance to the underground parking is low, so if you have any luggage or a top box on your car you would have to take it off before entering the parking.

    The staff on reception were very helpful, and the room was large and airy and overlooking the pool. The parking was underground and secure and very well worth taking advantage of. The hotel is on the seafront near to the port so, a pleasant location.

  • Reviewed: 27 November 2015

    9.2
    Very gracious front desk.
    • Leisure trip
    • Family with young children

    Room was a bit small for family of 4.

    Very gracious front desk. Very understanding despite arriving late. Packed lunch for us when we had to leave early (we had half board). Would recommend for anyone.

  • Reviewed: 12 November 2015

    8.8
    The hotel is in a good location the staff are very helpful,...
    • Leisure trip
    • Couple

    The hotel is in a good location the staff are very helpful, the bar staff are good. We did not use the restaurant as w like to go out to visit different places.

  • Reviewed: 10 November 2015

    5.4
    Extremely noisy hotel, people were shouting and making a lot...
    • Leisure trip
    • Couple

    Extremely noisy hotel, people were shouting and making a lot of noise during the whole night, even at the common areas of the hotel (pool area) and the staff did not even bother to take actions, although we called the front desk a couple of times.

  • Reviewed: 22 September 2015

    8.8
    Lovely, friendly staff.
    • Leisure trip
    • Family with young children

    Loud entertainment that started at 10.30pm & went on till midnight - would have been ok if we didn't have the baby!

    Lovely, friendly staff. Excellent location.

  • Reviewed: 21 September 2015

    5.4
    Location, Wi-Fi and cleanliness of the room and simpathy of...
    • Leisure trip
    • Couple

    Being asked for the full payment of the whole stay at check-in. Water was not included in the half pension rate. You could not choose your table in the restaurant and sometimes you ended up under an excessive cold air conditioning system. The air conditioning devices in the diner were not clean and had signs of fungus and dirt. There were no other lights in the room besides bed table lights and an electrical outlet was not functioning. Poor room maintenance.

    Location, Wi-Fi and cleanliness of the room and simpathy of the bar staff.

  • Reviewed: 30 June 2015

    8.8
    Friendly English speaking staff.
    • Leisure trip
    • Couple

    Uncomfortable bed. Car park is only big enough to manoevre a large family car easily, our big 4x4 was a nightmare to negotiate pillars etc.

    Friendly English speaking staff. Dog friendly. WI FI good. Great location for beach,bars & restaurants & shopping. Secure car park under hotel.

  • Reviewed: 20 June 2015

    7.5
    Location, good views of Gandia´s Beach Paseo Maritimo.
    • Leisure trip
    • Couple

    Beds not too comfy. Very limited parking facilities offered by the hotel. Dated furniture in the room. Dated bath towels.

    Location, good views of Gandia´s Beach Paseo Maritimo.

  • Reviewed: 19 May 2015

    7.9
    Hotel in a good location with easy access to the beach,...
    • Leisure trip
    • Group

    Continental breakfast adequate but at peak times a bit like a rugby scrum. Food replenished quickly by the staff but tables not cleared resulting in trays piled high. The single, small lift not adequate for a 5 storey building.

    Hotel in a good location with easy access to the beach, marina and port area, shops and restaurants. Friendly, helpful staff. Rooms quite well unsulated against late night time party noise

  • Reviewed: 5 May 2015

    8.8
    I really liked the staff, they were so helpful!
    • Leisure trip
    • Couple

    Breakfast was quite poor, but to be expected at this price.

    I really liked the staff, they were so helpful! i really liked the hotel itself, with its 1960s decor which made it really unusual and interesting. Would definitely stay again.

  • Reviewed: 15 April 2015

    10
    There wasn't anything that we didn't like.
    • Leisure trip
    • Couple

    There wasn't anything that we didn't like. It made a nice change to be waited on instead of buffet meals. The staff were very helpful and friendly. Lovely location, opposite the beach and harbour. Very comfortable room and very clean too.

  • Reviewed: 21 March 2015

    7.1
    The staff were happy to change our room to one with a view...
    • Leisure trip
    • Couple

    Very hard to find this place as the seafront rood is only one-way, we had to keep doubling back on ourselves to restart the search, poor signage. Parking is expensive and the garage is difficult to get into as they have placed a soft drinks machine at the entrance.

    The staff were happy to change our room to one with a view on a lower floor. Nice enough place but felt a bit like a dying English seaside town/resort, probably due to the constant rain, which the staff assured us was unusual. If you really have to spend a night in Gandia then this hotel is fine.

  • Reviewed: 8 May 2016

    10
    Great location, nice friendly staff, good choice at...
    • Leisure trip
    • Couple

    Great location, nice friendly staff, good choice at breakfast. Overall a great hotel in a great spot overlooking the harbour and out to sea.

  • Reviewed: 3 May 2016

    4.6
    basic rooms old
    • Family with young children

    basic rooms old

  • Reviewed: 25 April 2016

    6.7
    Great location, parking facilities, nice view.
    • Leisure trip
    • Couple

    Very noisy, lots of teenagers staying, limited places to sit with dogs. Poor room very basic.

    Great location, parking facilities, nice view.

  • Reviewed: 6 April 2016

    8.8
    location near the beach is excellent and on site parking.
    • Leisure trip
    • Couple

    Nothing

    location near the beach is excellent and on site parking. Nice welcoming staff.

  • Reviewed: 29 March 2016

    10
    Everything
    • Leisure trip
    • Couple

    Everything

  • Reviewed: 22 October 2015

    10
    Excellent location, just over from the beach and marina.
    • Leisure trip
    • Couple

    Excellent location, just over from the beach and marina. Staff very friendly and very helpful.breakfast plentiful and varied.

  • Reviewed: 12 October 2015

    9.6
    Very friendly and helpful staff.
    • Leisure trip
    • Couple

    Very friendly and helpful staff. Food very good and good value for money (now on diet). Centrally located.

  • Reviewed: 9 October 2015

    10
    Location to beach view of the Marina
    • Leisure trip
    • Couple

    Nothing everything was great

    Location to beach view of the Marina close to restaurants

  • Reviewed: 3 October 2015

    7.9
    Quiet.
    • Solo traveller

    Quiet. Friendly and helpful staff.

  • Reviewed: 30 August 2015

    8.8
    The reception staff were excellent.
    • Leisure trip
    • Couple

    The reception staff were excellent. They helped us with free parking and train timetables. Nothing was too much trouble.

  • Reviewed: 17 June 2015

    9.6
    The location, the atmosphere.
    • Couple

    The location, the atmosphere...

  • Reviewed: 24 May 2015

    8.8
    Excellent location, friendliness of staff.
    • Leisure trip
    • Couple

    Nothing

    Excellent location, friendliness of staff.

  • Reviewed: 24 May 2015

    7.9
    The view.
    • Leisure trip
    • Couple

    Noises street, breakfast not a big choice.

    The view.Ideal for walks along seafront.

  • Reviewed: 24 May 2015

    9.6
    Everything.
    • Leisure trip
    • Group

    Everything. The food. The staff and the Hotel.

  • Reviewed: 10 May 2015

    8.3
    swimming pool
    • Leisure trip
    • Couple

    - bad breakfast - dinner soso

    swimming pool location

  • Reviewed: 5 May 2015

    10
    Location was perfect for us.
    • Leisure trip
    • Group

    Location was perfect for us. Close to the boat club holding a regatta.

  • Reviewed: 18 April 2015

    7.5
    Staff friendliness.
    • Leisure trip
    • Couple

    AVerage breakfast

    Staff friendliness. Location

  • Reviewed: 23 March 2015

    9.6
    position,clean and helpful staff
    • Leisure trip
    • Family with older children

    wáter ran hot and cold in shower

    position,clean and helpful staff

There are also 13 reviews without text. These impact the overall review score.

Showing 1 - 68

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