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Reviews of Hotel Santa Clara 1 stars

Santa Clara, 12, 15704 Santiago de Compostela, Spain

#23 of 75 hotels in Santiago de Compostela

Guests' Choice

Review score

Based on 418 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.7

  • Location

    9

  • Facilities

    8.6

  • Staff

    9.7

  • Value for money

    8.8

  • Free WiFi

    8.7

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Showing 1 - 67

  • Reviewed: 22 July 2018

    9.6
    The staff at this property went out of their way to make me...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    It is a about a 10-15 min walk from the center of the city. Not too bad, but for some this might be a bit inconvenient. Beds were moderately comfortable.

    The staff at this property went out of their way to make me feel welcome. This hotel only has 7 rooms and it prices itself on making customers feel that they are at a home away from home. I was so impressed!

    Stayed in July 2018

  • Reviewed: 9 July 2018

    9.2
    Very nice and friendly
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - very-very friendly and helpful staff! - clean room - we were able to leave our luggage for few more hours after check out time - so close to the city center!

    Stayed in July 2018

  • Reviewed: 9 July 2018

    8.8
    Clean and comfortable rooms, decent sized bathroom, located...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A fridge would’ve been nice, no a/c

    Clean and comfortable rooms, decent sized bathroom, located about a 10min walk from the centre so it doesn’t get too noisy/crowded

    Stayed in July 2018

  • Reviewed: 27 June 2018

    8.3
    A small and clean hotel with very helpful personel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Air conditioning would be great. Finding a free parking place on the streets took some time.

    The lady at the reception was extremely friendly and gave lots of good tips about places to visit and where to eat. The room was basic but clean and the bed was good. The hotel is about 15 minutes away from the cathedral, very easy walk.

    Stayed in June 2018

  • Reviewed: 13 June 2018

    8.3
    Quiet room - place generally could be cleaned up a bit outside - inside spotless.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Photo on booking.com, not reflective of actual state of some parts of hotel. The water fountain was filthy - should be an easy fix! Otherwise quite good.

    Location and price were quite good, staff excellent. We requested a quiet room and it was very good in that regard.

    Stayed in June 2018

  • Reviewed: 21 May 2018

    8.8
    Great place to stay after Camino
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Room could be bigger, but OK for few nights.

    Close to the center of Santiago and 10 minutes to bus station. The room was a wee bit small, but cosy, nice shower, Wi-Fi worked great. Vanessa the receptionist was just awesome! She was very nice and friendly, fluent in English, gave me a lot of good tips where to go in the city and was suuuuper helpful with my missed flight - thank you again!

    Stayed in May 2018

  • Reviewed: 12 May 2018

    8.3
    Great staff, very friendly and helpful!
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff was excellent, especially friendly and helpful. Beatriz was able to arrange in-room massages for my wife and I (we had just finished the Camino) on very short notice and was so nice to surprise us with a room upgrade on our last night of three. Tomás was very friendly and was always asking us if we needed anything. Friendly greetings and smiles from all staff anytime we were coming or going during the day.

    Stayed in May 2018

  • Reviewed: 12 May 2018

    9.2
    Excellent, and would definitely go back.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    As others have said, the staff are REALLY helpful and friendly, and definitely go beyond the call of duty. The hotel is well designed and is a comfortable and attractive place to be.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    9.6
    Lovely little hotel with super staff
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Lovely little hotel. Good location and very close to the centre and cathedral.Clean and comfortable.Staff is exceptional, very welcoming and super helpful. They also accept pets.Thank you Beatrice and other team members for the lovely stay.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    9.2
    Host was lovely and provided me with great information on what to see and do.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Street light directly above window impeded getting fresh air into room at night, plus a leaky toilet was annoying.

    Location to auto bus station was excellent plus the short way to walk to the cathedral was appreciated.

    Stayed in April 2018

  • Reviewed: 24 October 2017

    10
    Santiago de Compostela is definitely worth a visit.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    No complaints.

    The staff were super friendly. Vanessa and Beatrice gave me good advice about Santiago de Compostela. They even booked me for a day trip to Cape Finisterre for 5 euros less than the online quoted price. Now that is service! The room was clean and comfortable and the ensuite was well designed. The wifi in my room was good. The location of the hotel was great, just 5 minutes walk from the edge of the Old Town.

    Stayed in October 2017

  • Reviewed: 26 August 2017

    10
    We were greeted by very friendly staff, so helpful.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not suitable for those who struggle to walk up hills. Uphill walk from the city. Should not be off-putting for anyone that has just completed the Camino though!

    We were greeted by very friendly staff, so helpful. The room was fabulous - very big, comfortable beds, spacious bathroom. We had the attic room which was amazing!! Great location - only 10 minutes walk from the old town.

    Stayed in August 2017

  • Reviewed: 27 July 2017

    8.8
    Good value for the money, comfortable room close to Cathedral
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Missing a small wardrobe. A kettle in the room or in the reception would be a helpful as well.

    Excellent explanation of the city as well as the main festival of the city, Santiago Apostol, by the staff. It is really nice of them providing me the whole program and information on how to get to the right places for concerts and activities. The room is good enough for a short trip. Very good location. The small hanger to dry clothes is a good idea for pilgrims and backpackers.

    Stayed in July 2017

  • Reviewed: 3 June 2017

    7.9
    Good location
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Single room small but adequate. Could have been cheaper as Half size of double for same money. Single rooms situated in front of property so too noisy for keeping windows open at night. Would be stifling in really hot weather. Air con essential.

    Good breakfast. Plenty choice.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    10
    The hotel staff has a spectacular customer care, being kind...
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The hotel staff has a spectacular customer care, being kind and helpful. The staff gave us excellent indications of restaurants and sights of Santiago de Compostela.

    Stayed in April 2017

  • Reviewed: 8 November 2016

    9.2
    Nice, friendly, close to the Cathedal
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Single room was a little small but I believe the other rooms were quite spacious

    Good breakfast, friendly staff who spoke English & German & give out a lot of information about Santiago

    Stayed in October 2016

  • Reviewed: 5 November 2016

    10
    Service Beyond What Could Be Expected
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    THe Venuezelan woman went way beyond what was required for good service.She provided me with special breakfast requirements that I needed and also gave me detailed advice on aspects of the Camino Trail which I was on

    Stayed in October 2016

  • Reviewed: 21 October 2016

    10
    Perfect ending to my Camino!
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The staff was outstanding and went above and beyond to make me comfortable! They were very knowledgeable on the area, gave great directions and suggestions on where to go and where to eat.

    Stayed in September 2016

  • Reviewed: 16 July 2018

    8.8
    The staff were so helpful, the lady at reception gave me...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were so helpful, the lady at reception gave me great trips about how to spend my short amount of time. Highly recommend staying here.

    Stayed in July 2018

  • Reviewed: 13 July 2018

    10
    friendly, helpful staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    friendly, helpful staff....free luggage storage

    Stayed in June 2018

  • Reviewed: 12 July 2018

    7.9
    Hotel is on Camino English way.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Hotel is on Camino English way. Friendly and helpful staff.

    Stayed in June 2018

  • Reviewed: 11 July 2018

    9.6
    Great
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Thomas on reception was excellent

    Stayed in July 2018

  • Reviewed: 23 June 2018

    8.8
    Staffs were amazingly nice and kind.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Too hot.... even with the fan.

    Staffs were amazingly nice and kind.

    Stayed in June 2018

  • Reviewed: 20 June 2018

    9.6
    Very agreeable
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The personnel were very kind and helpful; the hotel is very close to the cathedral and the old city.

    Stayed in June 2018

  • Reviewed: 13 June 2018

    10
    After walking the Camino, nothing could be better!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Everything was perfect.

    The receptionists were the most friendly people we have encountered for a long time. They were very helpful.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    9.6
    Staff and cleanliness
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    Staff and cleanliness

    Stayed in June 2018

  • Reviewed: 7 June 2018

    9.6
    Great staff and cleanliness
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Great staff and cleanliness

    Stayed in June 2018

  • Reviewed: 26 May 2018

    9.6
    The staff was very helpful and friendly.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was very helpful and friendly.

    Stayed in May 2018

  • Reviewed: 20 May 2018

    9.6
    Very kind and good information of reception with easy...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Very kind and good information of reception with easy english speaking.

    Stayed in May 2018

  • Reviewed: 8 May 2018

    10
    friendly staff and close to all attractions and cafes, bars, etc
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    n/a

    The staff were very friendly and gave all the information you would need.

    Stayed in May 2018

  • Reviewed: 5 May 2018

    7.5
    That it was central and not far from bus station
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wish there was a kettle in room

    That it was central and not far from bus station

    Stayed in May 2018

  • Reviewed: 15 April 2018

    10
    The host was amazing, giving us plenty of good advice!
    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The host was amazing, giving us plenty of good advice! I would definitely come back there if I need !

    Stayed in April 2018

  • Reviewed: 13 April 2018

    10
    The staff was super nice and friendly and extremely helpful.
    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was super nice and friendly and extremely helpful. This was our second time there and we are definitely coming back!

    Stayed in March 2018

  • Reviewed: 4 November 2017

    9.2
    Nice quiet area and still close to centre of town
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was ok, not amazing but overall great value for money

    Nice quiet area and still close to centre of town

    Stayed in October 2017

  • Reviewed: 22 October 2017

    9.6
    Really friendly staff who are always so happy to help.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Really friendly staff who are always so happy to help. Thank you!

    Stayed in October 2017

  • Reviewed: 11 October 2017

    10
    Great staff
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff very friendly and attentive

    Stayed in October 2017

  • Reviewed: 4 October 2017

    10
    Fabulous trip, great city, love the hotel
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great neighborhood, churches, shops, Friendly staff, great place!

    Stayed in September 2017

  • Reviewed: 28 September 2017

    10
    Nice staff
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice staff

    Stayed in September 2017

  • Reviewed: 17 September 2017

    10
    I have booked there again after my camino.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    A charming hotel. I'm a regular client.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    9.2
    Perfect economy hotel
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Good staff and breakfast

    Stayed in September 2017

  • Reviewed: 2 September 2017

    8.8
    Nice place to stay.
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Nothing

    Room was clean, nice and modern

    Stayed in August 2017

  • Reviewed: 29 July 2017

    9.2
    Overall a very nice place. Friendly and helpful staff.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The images on Booking.com suggested a pool. There was none.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    7.9
    Nice bed!
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights

    the cleanness of the bathroom

    Nice bed! and good service!

    Stayed in June 2017

  • Reviewed: 15 June 2017

    10
    Location, staff and breakfast
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, staff and breakfast

    Stayed in June 2017

  • Reviewed: 17 May 2017

    8.8
    Good value
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room could be cleaner

    Good value

    Stayed in May 2017

  • Reviewed: 24 April 2017

    9.2
    Great base to visit and relax for a pilgrim like I was
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location 10 min walk to cathedral, very quiet, multilingual and helping staff, good breakfast

    Stayed in April 2017

  • Reviewed: 31 October 2016

    9.6
    Staff, location and facilities
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff, location and facilities

    Stayed in October 2016

  • Reviewed: 17 October 2016

    5.8
    Not clean, small room.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Not clean, small room. Privé And quality did not match

    Stayed in October 2016

  • Reviewed: 1 September 2016

    9.6
    the staff was really helpful and kind
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    the staff was really helpful and kind

    Stayed in August 2016

  • Reviewed: 30 August 2016

    10
    Very helpful staff with plenty of tips for us to enjoy our...
    • Leisure trip
    • Family with older children
    • 2 rooms
    • Stayed 1 night

    Very helpful staff with plenty of tips for us to enjoy our visit.

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 November 2015

    7.5
    Staff was very helpful and kind.
    • Leisure trip
    • Family with older children

    The room seems very old, smelled funny and I'm not sure about the cleaning.

    Staff was very helpful and kind. They gave us maps and shared lots of their tips and tricks around the city. Room was huge and services were good.

  • Reviewed: 10 October 2015

    8.3
    There was an unfortunate situation with my room which was no...
    • Leisure trip
    • Solo traveller

    No one in attendance overnight

    There was an unfortunate situation with my room which was no one's fault and the staff responded quickly in the middle of the night. But the problem was quite upsetting and required a change of rooms.

  • Reviewed: 29 September 2015

    6.3
    The rooms at the front of the hotel were extremely noisy!
    • Business trip
    • Couple

    The rooms at the front of the hotel were extremely noisy! In fact with the windows closed and shuttered no ventilation . I would not stay here unless at rear of the hotel.

  • Reviewed: 24 September 2015

    7.5
    The breakfast was great, plentiful.
    • Leisure trip
    • Solo traveller

    The walls were paper thin. I could clearly hear the person next door snoring and smell them smoking. The single room was small, sparse but adequate

    The breakfast was great, plentiful. The welcome was good from a lady who spoke several languages fluently. She was helpful and answered all my questions

  • Reviewed: 22 September 2015

    10
    Excellent location close to the end of the Camino Ingles.
    • Leisure trip
    • Solo traveller

    Excellent location close to the end of the Camino Ingles. Rooms are small and basic, but perfect for pilgrims. The staff are very kind and helpful

  • Reviewed: 5 August 2015

    9.6
    The hotel is near the bus station.
    • Leisure trip
    • Solo traveller

    An English-language TV channel would have been nice.

    The hotel is near the bus station. The staff were friendly and helpful. It was just what I needed for the night I spent in Santiago prior to catching the bus to Oviedo and starting my Camino.

  • Reviewed: 10 May 2015

    10
    Ideal small Hotel, about a 2 min Walk from the Center of the...
    • Leisure trip
    • Solo traveller

    Ideal small Hotel, about a 2 min Walk from the Center of the OLD town. Rooms are modern, clean, and comfy. Breakfast was very nice. The biggest plus is the staff, they are very friendly, they go out of their way to help with any problems you might have, outside of the hotel. You feel very welcomed in this hotel. Highly recommend it.

  • Reviewed: 10 April 2016

    9.2
    Vane Eisig was the best hostess, very helpful and made me a...
    • Leisure trip
    • Solo traveller

    Vane Eisig was the best hostess, very helpful and made me a great picnic breakfast to take away...10/10 for staff :)

  • Reviewed: 4 April 2016

    9.6
    Very friendly and helpful staff.
    • Leisure trip
    • Family with older children

    Very friendly and helpful staff. Very close to the bus station. Ideal if you need to catch an early bus.

  • Reviewed: 2 October 2015

    8.3
    Very friendly helpful multilingual staff.
    • Leisure trip
    • Solo traveller

    Room was extremely small.

    Very friendly helpful multilingual staff.

  • Reviewed: 31 August 2015

    9.6
    Very friendly & helpful staff.
    • Leisure trip
    • Family with older children

    Very friendly & helpful staff. Excellent price

  • Reviewed: 12 August 2015

    7.9
    Located close to the city center.
    • Leisure trip
    • Couple

    Located close to the city center. Quiet and clean room, friendly staff.

  • Reviewed: 26 July 2015

    9.2
    Fantast location, just a short 5 minute walk from old town,...
    • Leisure trip
    • Couple

    Fantast location, just a short 5 minute walk from old town, spacious room, friendly staff.

  • Reviewed: 3 July 2015

    9.2
    Very clean, extremely pleasant staff.
    • Leisure trip
    • Solo traveller

    Very clean, extremely pleasant staff.

  • Reviewed: 10 June 2015

    9.6
    Friendliness and helpulness of staff.
    • Solo traveller

    Wifi a litle erratic.

    Friendliness and helpulness of staff.

  • Reviewed: 20 May 2015

    7.5
    So friendly staffs.
    • Leisure trip
    • Couple

    Nothing else.

    So friendly staffs.

  • Reviewed: 3 May 2015

    10
    Helpful staff
    • Leisure trip
    • Solo traveller

    Helpful staff

There are also 21 reviews without text. These impact the overall review score.

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