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Reviews of Santa Clara Urban Hotel & Spa 4 stars

Sant Alonso, 16, 07001 Palma de Mallorca, Spain

#24 of 85 hotels in Palma de Mallorca

Guests' Choice

Review score

Based on 424 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9

  • Location

    9.5

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8

  • Free WiFi

    9.3

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Showing 1 - 75

  • Reviewed: 30 September 2018

    10
    Loved the location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Loved the location. Quiet but close to everything we wanted to do. Great staff - very helpful and all recommendations were perfect. Nice rooftop & large modern rooms. Great breakfast to start the day.

    Stayed in September 2018

  • Reviewed: 28 September 2018

    10
    Excellent 👍😀
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The friendliness of the staff and their willingness to accoommodate all of my wishes and requests without any problems - very easy and uncomplicated invoice processing - would come again 👍😀

    Stayed in September 2018

  • Reviewed: 17 September 2018

    9.6
    Santa Clara Palma
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Good spa facilities, Great location in the heart of the Old Town. Excellent and spacious room with interesting contemporary furniture and decoration throughout the hotel; all quite luxurious!

    Stayed in September 2018

  • Reviewed: 21 July 2018

    7.5
    Right in the center, which can be good or bad.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    No taxi would take us. Had to walk a lot to get to the taxi/bus/car

    Right in the center, which can be good or bad. Its a quiet street and nice views

    Stayed in July 2018

  • Reviewed: 17 July 2018

    10
    Top hotel with nice staff in great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful room and SPA area, incredible location in the middle of the old part of Palma, nice staff (especially one lady welcomed us warmly and gave us great tips!).. Perfect trip!

    Stayed in July 2018

  • Reviewed: 4 July 2018

    8.8
    Perfect location to enjoy a few days in the heart of Palma
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Do not take a car. Get there by taxi

    We used this hotel as a base to see the main sights of Palma at the end of a holiday in the interior of the island, having dropped off a hire car at the Airport. The location overlooking the Santa Clara convent in the heart of the old town could not be better. Five minutes walk to the Cathedral and ten minutes to the fashionable shops and restaurants beneath the castle. Easy access to the start of the Palma Tourist bus and Tourist Boat routes. Nice rooms in 'boutique hotel' style, good breakfast, small spa and sauna and friendly staff, a feature roof terrace overlooking the bay.

    Stayed in July 2018

  • Reviewed: 26 June 2018

    9.2
    Palma boutique hotel on a lovely street.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights

    A bit pricey, I found. Massage I had was just average and the spa itself is very underwhelming.

    Lovely little boutique hotel on a charming side street in Palma near the Catherdral. Nice big rooms with high ceilings. Wonderful bed and bathroom. Good breakfast.

    Stayed in June 2018

  • Reviewed: 15 May 2018

    7.9
    The bed was extremely comfortable and the staff very helpful.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Complimentary water would have been welcome. It was expensive, but perhaps that was to reflect the sauna and steam room facilities which we did not wish to use.

    The bed was extremely comfortable and the staff very helpful.

    Stayed in May 2018

  • Reviewed: 13 May 2018

    5.0
    very expensive, and if weather is not so good. is not very comfortable. Smell in the rooms bad. Dust
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    smell of old water bad airco system spa was small and not very appealing

    beautiful stone walls roof terrace, we suppose, if wheater is fine beds were good

    Stayed in May 2018

  • Reviewed: 12 May 2018

    9.2
    The staff was extremely friendly and helpful, making our...
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The internet connection was really slow.

    The staff was extremely friendly and helpful, making our stay even nicer. Our room wasn't ready upon arrival, and for the few minutes we waited we got a nice coffee and a room upgrade! The old stone building is beautifully maintained, the location is perfect to visit the old Town by foot. The room was spotless clean.

    Stayed in May 2018

  • Reviewed: 18 March 2018

    10
    Very nice staff being professional and efficient at checkin.
    • Leisure trip
    • Solo traveller
    • Double Room (1 Adult)
    • Stayed 1 night

    Very nice staff being professional and efficient at checkin. Great location in the old town and the room was very spacious and comfortable. Didn't try the breakfast as I had to check out at 04:45.

    Stayed in March 2018

  • Reviewed: 1 February 2018

    10
    Wonderful hotel. Ideal central location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    The friendlieness of the staff was excellent. Facilities of the hotel were modern and first class. The person who did the cleaning of our room did an excellent job which we really appreciated.

    Stayed in January 2018

  • Reviewed: 15 January 2018

    9.2
    Great hotel with friendly staff right in the centre of Palma. Cant ask for more!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    No negatives

    Great Location, Great Staff, had a wonderful time during the stay. The hotel is right in the centre of Palma's historic district and walking distance to all the shops and markets. Although you are in the centre, it is away from the crowds etc. The staff were very welcoming and friendly and made us feel at home.

    Stayed in December 2017

  • Reviewed: 14 December 2017

    9.2
    Lovely hotel, great staff, good location. Internal sound-proofing very poor indeed.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Internal sound-proofing very poor. Didn't expect this in a 4 star hitel. We could hear furniture being moved across the floor on the room above us and every time the toilet was flushed or the shower used next door it felt like we were in that room.

    Wonderful staff. Location perfect in middle of medieval area. Quiet at night.

    Stayed in November 2017

  • Reviewed: 13 November 2017

    10
    Will return!
    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 3 nights

    The eggs were watery and the coffee tasted burnt. Easy solution was to go to any number of nearby cafés :)

    The staff is exceptional! Shout outs to Aina and Esperanza who were authentically friendly, kind and helpful.

    Stayed in November 2017

  • Reviewed: 30 October 2017

    9.2
    I would come back again
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    Spa is quite little and does not have emergency button into the sauna, but all in all clean and it was working fine.

    Suite was excellent, very silent and well presented, despite being in the centre there was no noise during the night.

    Stayed in October 2017

  • Reviewed: 6 October 2017

    9.6
    Ideal venue to see old Mallorca.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    Wardrobe was contiboard and door stuck on the floor!

    Beds excellent, room large and comfortable, breakfast good, coffee really so, an excellent hotel at the heart of the old city.

    Stayed in October 2017

  • Reviewed: 5 October 2017

    10
    Comfortable and friendly.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The staff were all just so nice. They didn't intrude, but were always helpful if we needed them. The breakfast waiter makes great coffee. The receptionists, especially the two ladies, were great and particularly kind on our last day. Thank you!

    Stayed in October 2017

  • Reviewed: 25 September 2017

    9.2
    Charming hotel in a fantastic location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was perfect for our needs.

    We chose the hotel primarily for the location and reasonable price for the city centre. The rooms are large and simply but stylishly decorated. The beds particularly comfortable.Breakfast was great and the staff very friendly and helpful. We shall definitely stay again .

    Stayed in September 2017

  • Reviewed: 22 September 2017

    10
    First the location suited our short visit.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    First the location suited our short visit. We traveled to the airport following day and took the airport bus which is about 10 minutes walk away. Bit confused for the stop which not the main stop as you get to the main road but one just round the corner. Palma city has so many ice cream sellers and small places to snack. The old buildings fascinating and most impressed with Basilica de Sant Francesc and the Modernism and Art Nouveau buildings. The bedroom was very comfortable with walk in shower and tea coffee making. Altogether a great stay. Thankyou Lisa.

    Stayed in September 2017

  • Reviewed: 22 September 2017

    10
    This hotel is expensive but worth the money for a peaceful, luxurious room near to everything.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location in the historic area of Palma was wonderful. The room was beautiful and quiet with exposed stone similar to the convent next door. The roof terrace has outstanding views of Palma and there are great restaurants within an easy walk.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    7.5
    Convenient for exploring the city
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Disappointed that very high room rate did not include breakfast Bathroom was very small and tired No facilities - although the lovely receptionist will happily fetch you a glass of wine from the breakfast room!

    Great location, spacious bedroom, friendly and helpful staff

    Stayed in September 2017

  • Reviewed: 27 August 2017

    10
    The location was great, the staff were wonderful and the...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    A minor item, there were no English speaking channels on the television.

    The location was great, the staff were wonderful and the hotel was very good and clean

    Stayed in August 2017

  • Reviewed: 24 August 2017

    9.6
    Beautiful, great location, lovely staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was renovated to a high standard making the most of the original features of an Old Town style house, but with a modern boutique feel. The staff were incredibly helpful and friendly and the roof terrace was stunning! Great place to watch the sunset. View from the room was beautiful, overlooking a church garden.

    Stayed in August 2017

  • Reviewed: 17 July 2017

    9.6
    Short Trip Heaven!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    All the staff were extremely polite and knowledgeable. The room itself was very contemporary and the air conditioning was superb, especially as it was 30 degrees outside! The rooftop terrace is also highly recommended due to amazing vista and prompt waiter service for drinks and cocktails after a quick phone call down to the bar! A great place to stay in the Old Town which is only a stone's throw from the city's main hub.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    9.2
    Excellent hotel in Palma.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    The one thing lacking for me, there was no coffee machine in the room, otherwise no real complaints.

    The room was large, clean and comfortable. It had a skylight so you could see the stars. The roof terrace is really nice with good views. The staff were all very friendly and efficient.The area around the hotel is very quiet with a few bars.

    Stayed in July 2017

  • Reviewed: 5 June 2017

    9.6
    Wonderful experience
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    A little pricey but you get what you pay for!

    Comfortable bed, beautiful modern decor, smart roof terrace, amazingly helpful and informative staff, perfect location. Liked everything!

    Stayed in June 2017

  • Reviewed: 26 April 2017

    9.6
    Excellent weekend break
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Air conditioning needs to be available all year round - it was switched off when we were there in April. This didn't spoil anything though as there is an opening skylight which provided ventilation without any street noise or unpleasant draughts

    Friendliness and helpfulness of the staff, particularly Fernando the breakfast waiter / barman. The location is excellent, in a quiet side street just 5 minutes walk from the cathedral. Room was large and comfortable, with an opening skylight for ventilation

    Stayed in April 2017

  • Reviewed: 29 March 2017

    9.2
    Could not have picked a better hotel for a short break.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast a little expensive plenty of places nearby offering better value for money with more choice.

    Location of the hotel excellent,receptionist very helpful and friendly would stay here again.

    Stayed in March 2017

  • Reviewed: 21 February 2017

    10
    Beautiful hotel, with large comfortable rooms.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing really.

    Beautiful hotel, with large comfortable rooms. The building had originally been a large private house in the old part of the city. Staff always extremely helpful. Position for exploring the city centre pretty perfect.

    Stayed in February 2017

  • Reviewed: 20 January 2017

    9.2
    Spacious room and super spa in a quiet part of the old town of this beautiful city
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Take care if you have a car, as you must be registered to drive anywhere in the old town. This is not obvious from the road signs. The hotel staff are very helpful with this and gave us a registration code for the zone the hotel is in when I asked them about the car. We had the option to pay for parking near to the hotel which is sometimes available. Only 5-10 minutes walk away, outside of the old town is free street parking, we were lucky and always found a place, although the one-way system adds to the time to park. It is January, so summer time would be more tricky.

    The hotel staff were very welcoming and happy to help at anytime, they were also happy to understand my unpracticed Spanish, although I mostly took the easy way out and spoke English.. The room was a good temperature, as we were there in the coldest week ever I think - there was even snow! The spa area was great! We had the space to ourselves. The bed was very comfortable and the room was spacious with large windows that we could open for fresh air during the night. We enjoyed our stay at Santa Clara. It's in a beautiful, quiet part of the old town with some lovely small bars scattered around, and only a short, enjoyable walk into the center of this beautiful city. ( umbrellas available at the door- not usually necessary, except for this unusual week)

    Stayed in January 2017

  • Reviewed: 7 January 2017

    9.6
    Very comfortable and central.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very nice large room , but next time we will try for a room with a garden view . Small detail - my partner missed a full length mirror.

    Right in the middle of the old town, very tasteful modern interiors within an old town house , ten minutes from almost anything. Roof terrace gives views to the cathedral and harbour. Very comfortable large bed and good aircon. Didn't try the spa.

    Stayed in January 2017

  • Reviewed: 13 December 2016

    10
    Lovely relaxing long weekend, lovely location, lovely people, lovely hotel, just not long enough
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Air-conditioning did not seem to work properly in our room.

    There is a wonderful waiter who works there, sorry I don't know his name, but he is the most politeness person I have ever met. We came last year and he was there then.

    Stayed in December 2016

  • Reviewed: 8 November 2016

    10
    Excellent Hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Every thing about this hotel is lovely from the staff to the large room with a out door sitting area. The hotel is in a great spot too within walking distance to the main shops and the old town. I would love to stay at this hotel again.

    Stayed in November 2016

  • Reviewed: 6 November 2016

    10
    Excellent hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was sometimes noisy due street

    Love this hotel. It's positioned well to investigate. Staff were lovely and helpful. Rooms were generous in size and very clean. Hired their bikes to explore had great fun and saw more than walking. Had great views from roof top terrace.

    Stayed in November 2016

  • Reviewed: 31 October 2016

    8.3
    The hotel was beautiful and very clean.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower leaked onto the bathroom floor and everything got wet. One of the lights wasn't working. And the staff were friendly but one of the male staff a bit tof friendly. It was strange. The wifi was also very exclusive and cuts off right after check out.

    The hotel was beautiful and very clean. The room was big with a very comfortable bed and a nice shower.

    Stayed in October 2016

  • Reviewed: 25 October 2016

    6.7
    Review
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    There is no list of TV Channels available in the Room and no instructions on how to work that ridiculously complicated TV and Satellite digibox. These things are not straightforward for a 76 year old lady. There was no duvet on the bed and once discovered in the cupboard it had no cover on it.

    Stayed in October 2016

  • Reviewed: 3 September 2018

    8.3
    Location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking facilities aren’t easily accessible (only 2 parking spaces)

    Location Design

    Stayed in August 2018

  • Reviewed: 15 August 2018

    9.5
    A GEM IN PALMA OLD TOWN
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    NOTHING REALLY

    THIS IS A UNIQUE BUILDING WITH A REAL MELDING OF MODERN COMFORT WITH THE OLD STONEWORK ROOF TERRACE SMALL BUT LOVELY HELPFUL STAFF

    Stayed in August 2018

  • Reviewed: 9 August 2018

    10
    Great location, lovely room
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, lovely room

    Stayed in August 2018

  • Reviewed: 5 July 2018

    9.2
    staff were excellent, welcoming and helpful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    staff were excellent, welcoming and helpful

    Stayed in June 2018

  • Reviewed: 3 July 2018

    6.3
    Location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was tertible. It was very noisy.

    Location

    Stayed in July 2018

  • Reviewed: 1 July 2018

    10
    Historic and in a lovely quiet part of town but still very...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult parking

    Historic and in a lovely quiet part of town but still very central

    Stayed in June 2018

  • Reviewed: 27 May 2018

    10
    The airlines had lost our luggage.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The airlines had lost our luggage. The hotel staff was very helpful.

    Stayed in May 2018

  • Reviewed: 17 May 2018

    10
    Perfect hotel for our visit to Palma
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Peaceful, friendly and helpful staff, great location, fantastic roof terrace

    Stayed in May 2018

  • Reviewed: 16 May 2018

    10
    Staff were lovely and so helpful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were lovely and so helpful

    Stayed in May 2018

  • Reviewed: 4 May 2018

    10
    Great
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in May 2018

  • Reviewed: 27 March 2018

    9.6
    Excellent hotel in great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location, just a 5 min walk from the cathedral. Staff are all polite, friendly and helpful. Room was spotlessly clean

    Stayed in March 2018

  • Reviewed: 15 March 2018

    10
    Beautiful Boutique Hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great Hotel, great location. Very comfortable room, lovely staff, felt really welcome...!!

    Stayed in March 2018

  • Reviewed: 14 March 2018

    10
    Excellente!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Bed so comfortable we overslept and missed checkout time!

    Stayed in March 2018

  • Reviewed: 9 March 2018

    10
    Unique stay in a boutique hitel with amazing rooms with stoned walls
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Really enjoyed our stay !! Fantastic staff, breakfast very complete, quietness, relax and amazing rooms with stone walls... unique ! Spotless clean !

    Stayed in March 2018

  • Reviewed: 4 March 2018

    8.8
    Good location, great staff but expensive for the facilities available
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    Facilities just OK. Expected more for a Spa hotel at this price. No leisure facilities and the spa was limited.

    The staff were outstanding.

    Stayed in February 2018

  • Reviewed: 15 February 2018

    8.8
    Very good apart from confusion. Over breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We felt misled by booking.com as we thought breakfast was included as per the green banner on the offer page but it was not

    The quality of hotel

    Stayed in February 2018

  • Reviewed: 29 November 2017

    9.6
    Great location for the historic town
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    the TV was not working properly

    the view from our window is great - trees and then the church

    Stayed in November 2017

  • Reviewed: 18 November 2017

    10
    It was a perfect place for us in Palma, a quiet street near...
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Absolutely no complaints.

    It was a perfect place for us in Palma, a quiet street near everything we wanted to see and do.

    Stayed in October 2017

  • Reviewed: 15 September 2017

    9.6
    Relaxed but professional and great location
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Relaxed but professional and great location

    Stayed in September 2017

  • Reviewed: 22 August 2017

    9.6
    Superb location in old Palma
    • Leisure trip
    • Couple
    • Suite with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Bit expensive

    The staff and the breakfast

    Stayed in August 2017

  • Reviewed: 15 August 2017

    9.2
    Great location
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No parking

    Great location

    Stayed in August 2017

  • Reviewed: 12 August 2017

    8.8
    Comfortable rooms, lovely breakfast, good location to...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable rooms, lovely breakfast, good location to explore the Old Town and city of Palma, lots of nice bars and restaurants close by.

    Stayed in August 2017

  • Reviewed: 28 June 2017

    8.3
    Room 204.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room 204. Incredible view! Great rooftop.

    Stayed in June 2017

  • Reviewed: 1 March 2017

    9.6
    An elegant smart small hotel
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Very friendly and helpful staff

    Stayed in February 2017

  • Reviewed: 12 February 2017

    7.9
    OK
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    tv

    Stayed in February 2017

  • Reviewed: 21 January 2017

    5.0
    Attention to detail lacking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Towels not changed. Towels looked tired, frayed & in need of replacing. One coffee sachet No free water

    Shower

    Stayed in January 2017

  • Reviewed: 11 January 2017

    10
    smell of cleansers throughout the whole building
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    smell of cleansers throughout the whole building

    Stayed in January 2017

  • Reviewed: 29 October 2016

    10
    Great hotel in wonderful location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Next time we'll ask for a room with a window

    Location, staff, roof terrace

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    9.6
    Fabulous view from roof terrace in lovely quiet bit of old...
    • Leisure trip
    • Couple

    Breakfast room a bit dismal - possibly could extend out into the garden, currently occupied by a pride of wild cats!

    Fabulous view from roof terrace in lovely quiet bit of old town and very spacious bedrooms

  • Reviewed: 28 April 2016

    9.0
    Very approachable staff, helpful & knowledgeable.
    • Leisure trip
    • Couple

    Plumbing is noisy, and occupants in above room could occasionally be heard

    Very approachable staff, helpful & knowledgeable.Clean rooms & good breakfast

  • Reviewed: 24 April 2016

    6.3
    the receptionist was very nice ,helpful and the situation ...
    • Leisure trip
    • Group

    the poor breakfast and the toilet next to the room ,no door between ,all the bad smell come into the room ,not really convenient ,very basic decoration and too too expensive for the comfort !!!

    the receptionist was very nice ,helpful and the situation ,location is very good

  • Reviewed: 10 April 2016

    9.6
    Excellent location.
    • Leisure trip
    • Couple

    Nothing to dislike .............

    Excellent location. Beautifully decorated . Very clean and tidy with lovely spacious room. Good breakfast and very friendly staff

  • Reviewed: 29 March 2016

    9.6
    Staff were very professional and helpful and room was ready...
    • Leisure trip
    • Couple

    Staff were very professional and helpful and room was ready before check-in time which was a bonus. The hotel was excellently situated in the old quarters but very stylish and modern with a lovely roof terrace offering a terrific view of the cathedral.

  • Reviewed: 6 March 2016

    8.8
    We were looking for a central base from which to explore...
    • Leisure trip
    • Couple

    A little noise from the road/hotel maintenance work/other guest rooms, but nothing terrible. Breakfast was OK but we only ate in the hotel one morning, as we preferred to head out to grab something.

    We were looking for a central base from which to explore Palma, and the Santa Clara ended up being a great choice: perfectly located for discovering the old town and seafront on foot. On arrival we were lucky enough to be upgraded to a spacious suite, with a big and comfortable bed and nice bathroom. Reception and cleaning staff were professional and friendly. All in all very impressed and would certainly recommend to other travellers.

  • Reviewed: 14 February 2016

    8.3
    Great location , lovely room staff excellent
    • Leisure trip
    • Couple

    No British TVor radio stations is not good enough for a hotel marketed to the uk. Nor is an outdated iPod Dock ! And a common trend is overpriced breakfast .

    Great location , lovely room staff excellent

  • Reviewed: 9 February 2016

    10
    We had a superior double room which was very spacious and...
    • Leisure trip
    • Couple

    There was nothing to dislike. It's a lovely friendly hotel in a great location. There are 20 rooms in the hotel but the breakfast room only has space for 16. We ate early so it was not a problem for us but some late-risers had to wait in the lobby for a table on occasions

    We had a superior double room which was very spacious and decorated in a very tasteful way. Heaps of room and lovely natural stone walls. Great friendly staff who all spoke perfect English. good choice of food at breakfast. A perfect place for a city break.

  • Reviewed: 15 December 2015

    9.6
    Location is excellent, 5 minute walk from cathedral.
    • Leisure trip
    • Couple

    None

    Location is excellent, 5 minute walk from cathedral. Room was spacious and spotlessly clean. Superb views of cathedral and marina from rooftop terrace. Barman / breakfast waiter has to be the politest man on earth!

  • Reviewed: 24 November 2015

    9.6
    Very friendly and helpful staff.
    • Leisure trip
    • Couple

    Nothing

    Very friendly and helpful staff. Great location in old town near Cathedral etc. Clean and very comfortable and stylish. Great views from rooftop terrace.

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