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  5. Reviews of Santa Clara Urban Hotel & Spa

Reviews of Santa Clara Urban Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Sant Alonso, 16, 07001 Palma de Mallorca, Spain

#48 of 112 hotels in Palma de Mallorca

Guests' Choice

Review Score

Based on 176 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: December 3, 2023

    9.0
    Great Hotel, Great Location and Great Value for Money. I will certainly return when next in Palma
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn’t anything that I didn’t like about the property I had a very comfortable and enjoyable stay.

    The hotel is conveniently located within the Old Town of Palma. It had all of the facilities you would want to have whether traveling for business or leisure. The staff are very hospital and available to help / assist when needed, and at the same time allow you to get on with your stay in a way that makes you feel at home.

    Stayed in December 2023

  • Reviewed: December 1, 2023

    9.0
    Great location in a historic but now modern building.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    The place is quite close to the cathedral and basically anything in the historic central of the town and it's easy to get there using the airport bus. The building is an old one fully renovated and with stone walls, just like on the pictures. The rooftop terrace is a nice touch and the small wellness area is good for a short relaxation as well.

    Stayed in November 2023

  • Reviewed: November 30, 2023

    9.0
    Exceptional Service and Value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing . Its a great property

    Very friendly staff

    Stayed in October 2023

  • Reviewed: November 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    It is in the old town area with very narrow streets. Their parking garage is not on site and is about a 10-minute walk from the hotel. Also, someone hacked their Booking account and tried to steal my credit card information.

    The breakfast was great! The hotel is within walking distance of many attractions in Palma's city center.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cold water in spa didnt work Can happend, maybe when staf put spa 'on' They should chack if all is in order....

    We liked all. Location perfect, very clean, staf super, .... we where happy

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights

    Clealiness

    room, location

    Stayed in October 2023

  • Reviewed: October 14, 2023

    10
    Great hotel in the center and helpful staff
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Very well located in the old town but a few minutes walk from the closest beach. Staff was super helpful. The hotel is overlooking a private courtyard so super quiet at night. Very well appointed with spa and possibility to hire bikes.

    Stayed in September 2023

  • Reviewed: October 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Junior Suite (3 Adults)
    • Stayed 3 nights

    having a bar on the roof or just open later to have drinks on the roof would have been nice.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    Relaxing and fun
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The wardrobe door design in the bedrooms was awful and resulted in a number of head bumps among the group! The spa was very small and facilities such as the sauna weren’t available for use during our stay.

    Lovely little hotel in a great location. Really liked the roof terrace which had great views of the city and was open until late. Overall the hotel was clean and comfortable and the staff were very helpful. .

    Stayed in October 2023

  • Reviewed: September 23, 2023

    9.0
    A short last minute booking as our flights were cancelled. However next time we are in Palma this will be our first choi
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fantastic location and the room was exceptional

    Stayed in August 2023

  • Reviewed: September 22, 2023

    10
    Beautiful hotel in a great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Fantastic hotel in great location. Modern, clean, comfortable. Just perfect!

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    Lovely stay in a great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was excellent, better than I had expected. They made eggs and coffee fresh to order, and we got to eat up on the rooftop terrace with the beautiful views! The hot tub in the spa is open 9-9 and great for a soak after walking the town (which the location of the hotel is perfect for). I also love the way the lobby was decorated and that staff were at the front desk 24 hours a day. They are super helpful and friendly. Highly recommend!

    Stayed in September 2023

  • Reviewed: September 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    Poor quality towels.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The soundproofing of the rooms could be a little bit better although it wasn't that disturbing.

    The hotel room was nice and clean and the location is in the city center. The staff was helpful. From the rooftop terrace there is a beautiful view to the city.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    10
    The coziest and most beautiful stay
    • Leisure trip
    • Travelers with friends
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The rooms are so spacious and the hotel is beautiful. Hotel staff were super accommodating and welcoming.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    10
    Great staff, amazing views and really comfortable rooms in a central location
    • Business trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    It was right in the middle of the old town The room had a balcony that had an amzing view The bed was so big and comfortable The reception staff were helpful and friendly There was a roof top terrace with a great view, we watched the sunset from here.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Tea bags/ coffee satchets not replaced daily. Cups not washed/replaced.

    Loved the location. Liked the decor and bed was very comfortable. Breakfast was good. Omelette was delicious 😋

    Stayed in August 2023

  • Reviewed: August 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The only disappointing thing is that there is no place to get beach towels and bikinis dried.

    The hotel is really nice. Room itself, staff, roof terrace and its view, location, breakfast - everything is good.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very nice staff, especially the Swedish woman who helped us a lot with restaurant tips, nice places to visit and good beaches. Excellent breakfast!

    Stayed in July 2023

  • Reviewed: July 29, 2023

    9.0
    Superb!
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was a bit hard but then again, we all have our own preference :)

    Location, design, facilities, friendly staff

    Stayed in July 2023

  • Reviewed: July 28, 2023

    9.0
    Totally relaxing. Beautiful location, superb staff and an excellent breakfast
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    We have stayed here several times now and really enjoyed our stay. One observation I would like to make is: the bathrooms need updating now specifically in the junior and main suites. Always clean but a little tied.

    Location excellent. Clean, great breakfast and a superb roof terrace.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice rooms. I was the 2nd time there. The Hotel is located in the old town. The stuff is helpfull and friendly.

    Stayed in July 2023

  • Reviewed: July 11, 2023

    8.0
    Great
    • Leisure trip
    • Couple
    • Suite with Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    No air conditioning in the room it supposed be included.

    Staff is really helpful , clean all great

    Stayed in July 2023

  • Reviewed: July 10, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Nice and clean room, delicious breakfast, good location.

    Stayed in July 2023

Showing 1 - 25

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