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Reviews of Serrano Palace 5 stars

Playa Son Moll s/n, 07059 Cala Ratjada, Spain

#14 of 25 hotels in Cala Ratjada

Guests' Choice

Review score

Based on 53 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    7.6

  • Free WiFi

    8.6

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Showing 1 - 11

  • Reviewed: 24 September 2017

    5.4
    No value for the money
    • Solo traveller
    • Double Room
    • Stayed 1 night

    This hotel really is not a 5 star hotel, even there was a welcome dring and little cake. Interior in a very old way, not pleasant view, very, very diffiult parking under the hotel.

    Helpulness of the staff, bathroom facilities, balcony, fruit selection at the breakfast. Nice see in front of the hotel

    Stayed in September 2017

  • Reviewed: 15 September 2017

    9.6
    Great value for money
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults + 1 Child)
    • Stayed 7 nights

    What could be improved is the availability of a animation team for children.. Parking place in front of hotel very small

    We had a great time in this hotel, especially the staff were very friendly and even the hotel manager came up tp introduce himself and and several times asking if everything was ok. What could be improved is the availability of a animation team for children.. The rest, the food (great breakfast and live cooking ) the staff, the cleanliness, the rooms (size of bed) everything was great, only 100 meter from the (small)beach.

    Stayed in August 2017

  • Reviewed: 24 August 2017

    8.3
    Very good location and facilities, but overall more a 4 star than a 5 star hotel.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    Poor wifi in the room. Water undrinkable at breakfast and very expensive at dinner. A bit of smell from the bathroom drain (we complained but the problem was not fixed, although they tried to do something). Evening entertainment not at the level of the hotel.

    Excellent location (the beach is just across the street, the centre of Cala Ratjada is reachable with a very nice 10 minute walk). Great spa and swimming pool. Comfortable room. Good breakfasts and dinners, with wide choice of food and drinks, although more 4 star than 5 star quality.

    Stayed in August 2017

  • Reviewed: 28 June 2017

    6.3
    Too expensive and bad quality.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The food of the restaurant was no for a 5 star hotel, the water was undrinkable , we did complain a few times , the beer, ice creams warm. The location and the staff were ok but web are definatly no coming back to this hotel.

    Stayed in June 2017

  • Reviewed: 7 September 2018

    9.6
    I loved the rooftop pool.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I loved the rooftop pool.

    Stayed in August 2018

  • Reviewed: 24 April 2018

    10
    Perfect location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Perfect location.

    Stayed in April 2018

  • Reviewed: 9 July 2017

    9.2
    Lovely 4 night stay ! Very relaxing!!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Two hour shuttle journey from airport! But worth the journey for the lovely location '

    Very nice hotel! Staff very helpful and friendly

    Stayed in July 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 2 September 2015

    7.9
    Very close to Son Moll beach
    • Leisure trip
    • Family with young children

    Wifi not free in the rooms Some staff must be added (I carried on myself the luggages in the room) it could be a free carafe of water at the restaurant (you can start to drink only with 2,10 euro per 33ml bottle! - no other way) Too much german peoples

    Very close to Son Moll beach This side of Mallorca is the best, but yuou need a car to have a look around The new SPA is very nice

  • Reviewed: 8 August 2015

    6.3
    Adequate, clean, efficient, breakfast
    • Leisure trip
    • Solo traveller

    The only bottled water at night was in the mini bar...no water at front desk. Mini bar has bottles that require bottle opener, but there was no opener in the room. Also that I pay extra for wifi in my room

    Adequate, clean, efficient, breakfast

  • Reviewed: 26 July 2015

    9.2
    The hotel was super.
    • Leisure trip
    • Family with young children

    No milk porridge to children. The food is not very suitable for children.

    The hotel was super. The Director and his Deputy welcome all newcomers (very nice). Staff at the height! The sea is across the road. Very clean and cozy beach. The food is phenomenal, and has everything for all tastes. Rooms are spacious and has everything you need. Great pool! Fault. Recommend hotel.

  • Reviewed: 1 May 2015

    8.3
    Very friendly staff members.
    • Leisure trip
    • Couple

    Free parking could be found a 5-6 minute walk away from the hotel. The dinner was okay (dessert very good, main course buffet was fine (not very Mallorcan), starters were poor) for a 5-star hotel.

    Very friendly staff members. New spa area. Beach was 15 meters away, just across the street. Breakfast was good. Excellent fruits.

There are also 3 reviews without text. These impact the overall review score.

Showing 1 - 11

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