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Reviews of Hotel Servigroup Castilla 4 stars

Jaén, 3, 03503 Benidorm, Spain

#56 of 120 hotels in Benidorm

Guests' Choice

Review score

Based on 73 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.5

  • Location

    8

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 - 75

  • Reviewed: 25 June 2018

    10
    Another fantastic stay.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There was pork for dinner 5 times out of 7 days which was a bit disappointing. Although it was served in different ways and different cuts, it was a bit boring. There were still other choices but we prefer the hot plate food which is cooked in front of you.

    We have stayed at this hotel 3 times now and it is a fabulous hotel. It is about a 5 minute walk from the square but so so quiet. Our room was cleaned every day, our towels changed daily and the hotel was spotless. Breakfast has so much choice with omelettes, poached eggs and pancakes, cooked to order, while you waited. English bacon was also available every morning. We had a lovely roast dinner on the Sunday and an oriental theme dinner night too which was amazing We would not stay anywhere else now.

    Stayed in May 2018

  • Reviewed: 20 February 2018

    6.7
    Disappointing!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    One member of the party was robbed on the steps of the hotel. They did not want to call the police. My daughter, who witnessed the event came to my room to wake me. Only when I went down and a fuss were the police called! The assaulted member was not even asked if she needed anything on us returning from the police station. Shocking treatment!

    Beds were very comfortable and I could not fault the cleanliness of the hotel.

    Stayed in February 2018

  • Reviewed: 5 December 2017

    10
    First time in this hotel, very satisfied, returning for another 4 weeks in February.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 28 nights
    • Submitted via mobile

    Nothing to dislike.

    Very friendly & helpful staff. Spotlessly clean in all areas. Excellent food. Very comfortable beds. Good size room with plenty of storage space. Perfect location for us, under 10minutes to the beach, quiet location away from the clubs. Equal distance from the old town & the “British “end.

    Stayed in December 2017

  • Reviewed: 13 May 2017

    9.6
    Excellent relaxing stay hotel staff to notch
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Gym facilities could have been better

    Staff realy friendly and very helpful travelled on motorcycle hotel garage is excellent rooms spotless and plenty of room

    Stayed in May 2017

  • Reviewed: 19 September 2018

    9.2
    Excellent hotel friendly staff
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Coffee / tea in the room possibly

    Excellent food and service

    Stayed in September 2018

  • Reviewed: 12 May 2018

    9.2
    Beautiful hotel, quality food, not for the young ones
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    For older cliental and evening entertainment great ifor you like spainish line dancing

    Food excellent beautiful pool and very clean hotel

    Stayed in May 2018

  • Reviewed: 6 March 2018

    10
    Perfect relaxing stay
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Another tea/coffee machine in restaurant

    Food great choice, staff attentive. Reception perfect

    Stayed in March 2018

  • Reviewed: 21 July 2017

    10
    Excellent housekeeping staff waiting staff were polite and made you welcome reception very helpfull
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    Everything was first clas

    An excellent variety of food available

    Stayed in July 2017

  • Reviewed: 20 July 2017

    4.2
    Nos comieron loschinches
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Que en nuestra habitacion habia chinches

    En general un hotel normal.

    Stayed in June 2017

  • Reviewed: 10 July 2017

    8.8
    Full English Breakfast virtually cooked to order !
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Full English Breakfast virtually cooked to order !!Excellent,

    Stayed in July 2017

  • Reviewed: 15 May 2017

    8.3
    Will try another hotel later in year
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Don't think it's a 4star More 3star quite a way from beach

    Staff were brilliant. Helpfull Hotel needs updating

    Stayed in May 2017

  • Reviewed: 13 February 2017

    9.6
    Bathroom was very small.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom was very small.

    Stayed in February 2017

  • Reviewed: 12 January 2017

    9.2
    Great hotel, bit of a walk to town centre
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Comfiest bed I ever slept in

    Stayed in December 2016

  • Reviewed: 20 November 2016

    10
    The food was excellent
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The food was excellent

    Stayed in November 2016

  • Reviewed: 14 November 2016

    4.2
    Very basic
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Old fashioned, very basic and a bit out of the way

    Not a lot

    Stayed in November 2016

  • Reviewed: 26 September 2016

    10
    couldn't be faulted
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 12 nights

    no tea available except at breakfast

    very clean excellent standard and quality of food

    Stayed in September 2016

  • Reviewed: 25 September 2016

    7.5
    Breakfast really good.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Evening meal poor nothing matched

    Breakfast really good.

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 April 2016

    9.2
    The food and facilities were second to none.
    • Leisure trip
    • Couple

    There was nothing that disappointed us.

    The food and facilities were second to none. The rooms had a large bath, English tv channels and a small fridge which was s godsend for cold drinks. The location was ideal too.

  • Reviewed: 12 April 2016

    5.8
    Room was nice and clean.
    • Leisure trip
    • Couple

    More choices in the food department. I have had better in a 4 star hotel. Very little entertainment and on our last night although it said there was disco music, it never happened! So out of two nights we stayed on 1 night had entertainment which is important for us. Benidorm Palace tickets were not available on the nights we were staying, although that is not advertised, we thought you could go any night free that you stayed in a servigroup hotel. Not background music at all in the bar. Very understaffed and we even had to get the barman to ask for drinks as he was covering the reception whilst his collegue was having her meal! Not good for a 4 star establishment. No management in attendence all weekend although they did appear Monday morning! Not impressed with the hotel at all and we felt it was the worst 4 star we had ever stayed in. It was also the most expensive 4 star we have stayed in at that resort! Not value for money at all. Overall very disappointed!

    Room was nice and clean. Bed comfortable. Food quality good. Drinks reasonably priced in the bar.

  • Reviewed: 5 April 2016

    5.4
    I booked on Booking.
    • Leisure trip
    • Family with older children

    I booked on Booking.com, put in all the details for 2 adults and a child sharing and booked at 55Euros. When we arrived the next day I was told that the price was for a single person and it would now be 110Euros! (plus 10 extra for parking). Very disappointed. Could not get a refund so was stuck!

  • Reviewed: 28 February 2016

    8.0
    The staff were exceptionally helpful, and really cheerful.
    • Leisure trip
    • Group

    The bed was a little hard, and the sachets of shower gel and shampoo were of a low standard, particularly for a four star hotel

    The staff were exceptionally helpful, and really cheerful.

  • Reviewed: 21 February 2016

    8.3
    Location.
    • Leisure trip
    • Couple

    Not having a double size bed. The room did not have any tea or coffee making facilities.

    Location. Was able to park my car very near the entranc to the he hotel. Good food plenty of choice.

  • Reviewed: 9 February 2016

    7.9
    Food in hotel was good and tasty.
    • Leisure trip
    • Solo traveller

    Beds were a bit hard.entertainment not very good.No serious problems.

    Food in hotel was good and tasty.Staff were pleasant,and helpful.Great to have free wifi,had no problem with it.

  • Reviewed: 27 September 2015

    8.3
    The staff were friendly and approachable.
    • Leisure trip
    • Solo traveller

    Bed was a bit narrow I wouldn't have liked to stay longer than a week. It was light and moved not what you would expect from four star hotel.

    The staff were friendly and approachable. The size of the room was good . Television channels in English very useful . Nice bathroom.

  • Reviewed: 30 July 2015

    10
    Hotel Castilla is one of the best hotels me and my boyfriend...
    • Leisure trip
    • Couple

    Hotel Castilla is one of the best hotels me and my boyfriend have stayed at. From free wifi in our bedroom to the locket food at our hotel and our rooms were cleaned every day will definitely be coming to stay there again very soon xx

  • Reviewed: 19 July 2015

    7.9
    you could get a sunbed at any time of the day, food was...
    • Leisure trip
    • Family with older children

    wifi not brilliant, in 2 weeks we were there food menu was same each day both weeks, would have been nice if it had changed for the second week, entertainment at night not very good

    you could get a sunbed at any time of the day, food was generally very nice

  • Reviewed: 19 July 2015

    8.8
    Comfortable room,good sized balcony.
    • Leisure trip
    • Solo traveller

    Cleaner always left balcony door open, which being on 1st floor with roof of hotel bar below was a security issue. Came back to room and found master key in room, security issue again (returned back to reception )

    Comfortable room,good sized balcony. Very clean environment.

  • Reviewed: 23 June 2015

    10
    We didn't spend too much time in the hotel but when we...
    • Leisure trip
    • Group

    Hotel pool was really quiet. Could do with a little music, nothing loud. But the guy on the bar was really helpful.

    We didn't spend too much time in the hotel but when we did it was great. Only had breakfast but that was fantastic. Reception staff where brilliant as well always happy to help. Specially when we lost keys.

  • Reviewed: 22 May 2015

    8.3
    The hotel was very clean inside and the food was good.
    • Leisure trip
    • Couple

    The garden was not properly cleaned the 14 days we stayed.

    The hotel was very clean inside and the food was good.The staff was very helpful , but the entertainment was not good.

  • Reviewed: 19 May 2015

    10
    Friendly efficient staff.
    • Leisure trip
    • Group

    Nothing at all to complain about.

    Friendly efficient staff. Special mention to Mariano Reche Rojo the Reception Manager who handled our check in and alterations with consumate ease. We will be back next year.

  • Reviewed: 17 May 2015

    8.8
    Good food, quiet at the pool (though the water was cold),...
    • Leisure trip
    • Couple

    Nothing, really enjoyed our second visit here.

    Good food, quiet at the pool (though the water was cold), handy for everything as you can just walk everywhere. The bus also leaves at the corner of the street to the tram station. Represents very good value for money.

  • Reviewed: 4 May 2015

    9.2
    Very clean and nice room with a large balcon, nice food,...
    • Leisure trip
    • Family with older children

    the hotel was not changed yet from heating to air conditioning, so it was very hot in the room during the nights with the result we could not sleep well... Unfortunatly the water of the swimming pool was not heated, so it was too cold for swimming

    Very clean and nice room with a large balcon, nice food, friendly staff, modern hotel

  • Reviewed: 1 May 2015

    6.7
    Food
    • Leisure trip
    • Solo traveller

    Air conditioning was switched off and the hotel would not turn it on. No fan provided as a means of compensating for the air con off. Noisy due to the balcony door having to be open at nights due to the air con off.

    Food

  • Reviewed: 19 March 2015

    8.8
    The hotel location was away from the hubbub but close enough...
    • Leisure trip
    • Couple

    One evening the food choices were focussed on Indian cuisine. Fine if one likes curry but not for those of us who do not.

    The hotel location was away from the hubbub but close enough to walk to places of interest. The staff were friendly and the hotel was immaculately clean.

  • Reviewed: 1 March 2015

    10
    Very clean ,excellent staff and hotel rep , food very good...
    • Couple

    Only real surprise was as were full board apart from at breakfast when coffee machine was openand free . At all other meals coffee machine in restaurant was closed off , you were able to buy alcohol or water but nothing supplied free ??

    Very clean ,excellent staff and hotel rep , food very good with good selection .

  • Reviewed: 18 February 2015

    9.2
    Location, helpful staff, secure parking, free wifi,...
    • Leisure trip
    • Solo traveller

    You have to pay 2 euros a day to use the room safe. They also print your passport number on your bill which is an identity theft risk. The main thing which wasn't good was the maintenance of the gym. The multigym is tired and could do with replacing but the treadmill was the main problem. When you run on it the action is not smooth and occasionally judders which, if someone were running quickly, could lead them to injure their legs. One of the belt fixings had broken off and the other had been glued back on. A little investment in the gym would go a long way. While the gym doesn't raise revenue for the hotel it is an important factor in the overall impression of the hotel. Aside from that the hotel and all of the staff I met were very good. I would recommend it and I would stay there again.

    Location, helpful staff, secure parking, free wifi, cleanliness, some English TV channels (BBC, ITV), good food quality (breakfast, lunch and dinner). Aside from the gym I found the hotel to be very good.

  • Reviewed: 12 February 2015

    8.8
    Liked location and staff were great we would definitely go...
    • Leisure trip
    • Couple

    The price of drinks was too expensive so the bar lounge was empty they were sll at other places were it was cheaper. Also no entrrtsinment in the evenings other than Saturday not even any music

    Liked location and staff were great we would definitely go again

  • Reviewed: 12 February 2015

    7.9
    Staff excellent, hotel clean, facilities fine.
    • Leisure trip
    • Couple

    Room a bit dated. Dinner not up to the standard of what I would have expected from a 4 star hotel. Did not sell wine by the glass in the restuarant.

    Staff excellent, hotel clean, facilities fine. Breakfast good.

  • Reviewed: 28 April 2016

    8.8
    The food good quality,the staff helpfull,very clean
    • Leisure trip
    • Solo traveller

    The bed mattress too hard

    The food good quality,the staff helpfull,very clean

  • Reviewed: 28 March 2016

    9.2
    The rooms nice and big
    • Leisure trip
    • Couple

    Entertainment

    The rooms nice and big Anything you needed was done

  • Reviewed: 23 March 2016

    9.2
    The meals were fresh and tasty.
    • Leisure trip
    • Couple

    The meals were fresh and tasty. The rooms comfortable and spacious.

  • Reviewed: 26 February 2016

    8.3
    The pancakes
    • Leisure trip
    • Solo traveller

    The pancakes

  • Reviewed: 19 February 2016

    9.6
    The staff were very friendly and the cost of drinks and...
    • Leisure trip
    • Solo traveller

    The staff were very friendly and the cost of drinks and coffee very good (low). Free ticket to the Benidorm Palace was good and the show excellent

  • Reviewed: 17 February 2016

    9.6
    All good
    • Leisure trip
    • Couple

    All good

  • Reviewed: 2 February 2016

    7.5
    Excellent but quite location great Value
    • Leisure trip
    • Solo traveller

    Excellent but quite location great Value

  • Reviewed: 14 January 2016

    10
    The hotel is situated in an ideal position and is spotless...
    • Leisure trip
    • Couple

    Nothing

    The hotel is situated in an ideal position and is spotless and the food is excellent as are all the staff.

  • Reviewed: 31 December 2015

    8.8
    Staff very helpful and curtesy, restaurant staff very...
    • Leisure trip
    • Group

    Staff very helpful and curtesy, restaurant staff very efficient, overall a very extremely well run hotel, a credit to the hotel group

  • Reviewed: 27 December 2015

    9.6
    Great staff, nothing to much trouble .
    • Leisure trip
    • Family with older children

    Nothing

    Great staff, nothing to much trouble .

  • Reviewed: 14 December 2015

    8.8
    A very warm welcome.
    • Leisure trip
    • Group

    A very warm welcome.Nothing too much trouble staff very helpful

  • Reviewed: 10 December 2015

    10
    Catering and staff
    • Leisure trip
    • Couple

    Catering and staff

  • Reviewed: 27 November 2015

    9.6
    staff made us very welcoming and very comfortable hotel
    • Leisure trip
    • Group

    staff made us very welcoming and very comfortable hotel

  • Reviewed: 10 November 2015

    8.3
    rooms clean, staff helpful, breakfast good
    • Leisure trip
    • Group

    none to report

    rooms clean, staff helpful, breakfast good

  • Reviewed: 3 November 2015

    10
    Loved everything about our stay in the Castilla.
    • Leisure trip
    • Couple

    Loved everything about our stay in the Castilla.

  • Reviewed: 18 October 2015

    8.3
    The hotel was very quite at night, giving us a good night...
    • Leisure trip
    • Couple

    We have no complaints

    The hotel was very quite at night, giving us a good night sleep.

  • Reviewed: 11 October 2015

    9.6
    Lovely hotel, friendly staff, very good food, rooms very...
    • Leisure trip
    • Group

    Nothing.

    Lovely hotel, friendly staff, very good food, rooms very clean.

  • Reviewed: 8 October 2015

    10
    all the staff very helpful Jackie always has time to sort...
    • Leisure trip
    • Solo traveller

    all the staff very helpful Jackie always has time to sort anything for you with a smile on here face

  • Reviewed: 22 September 2015

    9.6
    food was very good plenty of choices for breakfast and...
    • Leisure trip
    • Couple

    food was very good plenty of choices for breakfast and dinner more british than spainish home from home

  • Reviewed: 17 September 2015

    10
    Excellent hotel, great location, room immaculate, great...
    • Leisure trip
    • Group

    People smoking on the balconies

    Excellent hotel, great location, room immaculate, great shower, food excellent, staff awesome, especially Jackie.

  • Reviewed: 10 September 2015

    9.6
    All of it
    • Leisure trip
    • Couple

    nothing

    All of it

  • Reviewed: 5 August 2015

    9.2
    The overall impression of the hotel is very good
    • Leisure trip
    • Solo traveller

    Too many fried dishes at dinner

    The overall impression of the hotel is very good

  • Reviewed: 19 July 2015

    7.1
    staff were very helpfull it was very central
    • Leisure trip
    • Couple

    All inclusive 4 star hotel the food was terreble

    staff were very helpfull it was very central car park very handy

  • Reviewed: 7 July 2015

    9.6
    Check in was quick and staff where helpful and friendly
    • Leisure trip
    • Group

    Wifi could not connect to

    Check in was quick and staff where helpful and friendly

  • Reviewed: 22 June 2015

    7.5
    We arrived late at night but the hotel had prepared a cold...
    • Leisure trip
    • Couple

    We arrived late at night but the hotel had prepared a cold buffet and drinks for us in the restaurant and set a table for us.

  • Reviewed: 16 June 2015

    7.9
    Jackie and Mariano made a birthday trip fantastic
    • Leisure trip
    • Couple

    Jackie and Mariano made a birthday trip fantastic

  • Reviewed: 13 June 2015

    7.5
    Friendly staff.
    • Leisure trip
    • Solo traveller

    Single bed. Gym location.

    Friendly staff. Good air conditioning.

  • Reviewed: 6 June 2015

    7.5
    Bar man portugese, was very friendly and helpful.
    • Leisure trip
    • Couple

    Bar man portugese, was very friendly and helpful.

  • Reviewed: 30 May 2015

    8.8
    The location, very central, don't need a car.
    • Leisure trip
    • Couple

    The location, very central, don't need a car.

  • Reviewed: 26 May 2015

    8.8
    Staff were extremely helpful
    • Leisure trip
    • Group

    Staff were extremely helpful

  • Reviewed: 19 May 2015

    8.8
    The time was easy and garden good and good staff.
    • Leisure trip
    • Couple

    The time was easy and garden good and good staff. the balcony vas good the after noon sun.

  • Reviewed: 16 May 2015

    10
    Food
    • Leisure trip
    • Couple

    Food

  • Reviewed: 5 May 2015

    6.3
    Staff
    • Leisure trip
    • Group

    Aircon not working Room was like a sauna

    Staff

  • Reviewed: 5 May 2015

    7.5
    Rooms and staff
    • Leisure trip
    • Solo traveller

    Breakfast could have had more traditional English breakfast items

    Rooms and staff

  • Reviewed: 16 April 2015

    9.2
    The location ,Friendly Staff, & Food.
    • Leisure trip
    • Couple

    The very uncomfortable Bed.

    The location ,Friendly Staff, & Food.

  • Reviewed: 14 April 2015

    10
    The staff were very good
    • Leisure trip
    • Group

    The staff were very good

  • Reviewed: 26 March 2015

    9.6
    very clean, can't fault the food,
    • Leisure trip
    • Couple

    very clean, can't fault the food, Staff excellent would recommend

There are also 6 reviews without text. These impact the overall review score.

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