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Reviews of Hotel Servigroup Papa Luna 4 stars

Avenida Papa Luna, 6, 12598 Peñíscola, Spain

#12 of 33 hotels in Peñíscola

Guests' Choice

Review score

Based on 1142 hotel reviews

8.8

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.6

  • Staff

    9

  • Value for money

    8.2

  • Free WiFi

    7.9

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Showing 1 - 68

  • Reviewed: 28 September 2018

    6.3
    Disappointing
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights

    Dining rooms excessively big and noisy and no table service not even coffee. Coffee machines had massive cues and no coffee available in restaurant at lunch time Chose to have Dinner elsewhere Rooms very outdated Noisy at night.

    Staff where as helpful as they could be

    Stayed in September 2018

  • Reviewed: 18 September 2018

    5.4
    Last of the summer wine.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    The seating was very poor, if you where tall it was better to sit on the extra bed in your room. Could not get a bottle of Cava with your meal the said they had run out for 3 nights. The hotel only caters for mainly Spanish and Dutch , so have some knowlege of Spanish. The hotel is old and not a 4star it would not make a 3star hotel in Uk. I felt sorry for the smiling staff if it was not for them the whole holiday would have been awful.

    The pool and the staff, good coffee, very clean rooms.

    Stayed in September 2018

  • Reviewed: 25 April 2018

    10
    Comfortable and well-fed stay.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Our room looked across the top of a lower sister building and bang in the middle of the ocean view was the back of athe hotel's own gigantic neon sign. What a shame!

    The hotel is well set up for its primarily tour group residents with buffet breakfast and dinner that were well run and had good food choices. While clearly a mass market place, it makes the effort to feel classy. Rooms were comfortable, check in was easy and the staff was accommodating with our bikes. Lovely view of the ocean.

    Stayed in April 2018

  • Reviewed: 10 October 2017

    7.9
    Very nice hotel staff very pleasant but a few snags for English guests in my veiw. Excellent
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights

    Queues for dinner not ideal in a four star hotel No pool towels You could see through the doors in the toilets in the public area ( outline of who was in them) Food not ideal for the English taste

    Room was clean and the toiletries pleasant Nice pool area Good location right across from the beach and view of the castle Evening entertainment makes for a jolly line dance session

    Stayed in October 2017

  • Reviewed: 12 September 2017

    7.1
    Good value - 3Star quality at 3 star prices
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    It's huge! You're always surrounded by hundreds of people and all the hard surfaces make it very noisy. It's popular with family groups so there are lots of kids running around and babies squealing in the 'restaurant'. Half board is included in the room rate so the buffets are very busy - you need to arrive within 30 mins of opening or you'll find yourself queuing to get a table - waiting for someone to vacate. The hotel rooms are pretty basic - textured rendered concrete walls, woodgrain laminate furniture, synthetic curtains and bedspreads - our room was 1980's orange - and terrazzo tiled floors. They don't supply slippers (unlike every other 4☆ we've stayed in) and there are no rugs on the floor so walking around in bare feet is not pleasant - even if they are mopped daily, you still track in dirt on your own shoes. The bathroom supplies are meagre - no tissues, cheap shampoo and no conditioner, tiny soaps that weren't renewed in a 3 day stay, and the bathroom was inadequately ventilated so it fogged up after even a brief shower. The sound proofing between rooms is inadequate, so you know exactly what they're doing next door because when they cough, or flush the toilet, or watch TV, or take a shower, you can hear it clearly - the pipes actually whistle! Non-smoking rooms are useless when all the balconies are adjoining, so when your neighbour smokes on their balcony, the smoke blows in through the balcony door. Either that or it comes through the aircon from another room! Whole floors need to be made non-smoking, and all rooms on the one circulatory system need to be similarly classified. This hotel is not really the place to go for a quiet getaway but then, I get the impression that none of the hotels along this strip would fit that bill. I'm also not sure it deserves its 4 star rating having stayed in better and quieter 3 star establishments, but it IS cheap considering all that's included.

    The staff are all terrific and it's very reasonably priced. It's a good location opposite the beach and about a 1km walk from the old town and castle. It has a nice bar with air conditioning and no smoking which makes a welcome retreat on a hot day. The beds are wide and long and comfortable. There are lots of pillows, although they were all the same thickness and a little too high for me, and all the same fill - crumbly foam sponge. The shower is excellent. The breakfast buffet is comprehensive with lots of variety and reasonable quality produce, except for the coffee which is woeful. The dinner menus are also reasonable with the occasional excellent dish like the seafood bisque and the deep fried anchovies. Otherwise it's pretty standard buffet fare and you need to do a lot of walking back and forth to compose a meal. You pay extra for drinks and have to move over to the bar for coffee after dinner (it's better than the breakfast coffee!) The staff are very efficient in cleaning up your plates after each 'course', which is necessary to the process of churning diners through the restaurant to make room for the next lot. The parking is great - undercover in the garage is very safe and reasonably priced @ €13/day.

    Stayed in September 2017

  • Reviewed: 18 August 2017

    9.2
    Hotel is quite large and we found noisy.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Advertised parking, no reservation required. We had to raise this point when we were told there was no parking available yet we could see from our room an empty bay. When we pointed this out we were told this was reserved for another patron.

    Hotel is quite large and we found noisy. Room was excellent. Great dining room with a variety of food. Great location opposite beach.

    Stayed in August 2017

  • Reviewed: 4 June 2017

    10
    Very good hotel with many additional features and very well located
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Great location across the road from good beach. Excellent views. Close to old town and castle. Reasonably good food in hotel restaurant buffet. Comfortable bar with entertainment.

    Stayed in May 2017

  • Reviewed: 1 May 2017

    7.5
    Not what I would expect from this hotel group
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The room was TINY, I have been in bigger police cells, the bathroom like-wise. This accommodation is only fit for one person. The outlook from our balcony was directly into the building opposite, they were able to sunbath, we were not.

    The food was excellent, always a good choice and always hot.

    Stayed in April 2017

  • Reviewed: 23 April 2017

    10
    Great hotel and good location.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    We had half board. The breakfast was good but the dinner was nothing special.

    Great location very nice room. Good bed. All the looks and surroundings of the hotel are very nice

    Stayed in April 2017

  • Reviewed: 24 October 2016

    10
    very good hotel that lived up to our expectations.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights

    upgraded to a superior room. there was a rather dated sofa bed in the room which was not designed to sit on in comfort.

    good variety of well prepared food. we had full board & good service at all times.

    Stayed in October 2016

  • Reviewed: 7 October 2018

    10
    Location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Mediocre food

    Location

    Stayed in October 2018

  • Reviewed: 31 May 2018

    9.6
    Excellent
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights

    Good location Excellent service Staff with excellent treatment. It's worth to knowing it, our congratulations

    Stayed in May 2018

  • Reviewed: 28 May 2018

    10
    First class. Highly recommend. Will definitely return.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    Nothing

    Wide variety of food, especially some English dishes.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    8.8
    It was very enjoyable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Cheaper bar prices

    Excellent shower in the Bathroom

    Stayed in May 2018

  • Reviewed: 5 May 2018

    9.2
    Great location in a gem of a town. Stunning beaches.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pricy parking!

    Great food!

    Stayed in April 2018

  • Reviewed: 27 April 2018

    9.6
    English Language TV
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    English Language TV

    Stayed in April 2018

  • Reviewed: 25 April 2018

    9.6
    will definitely stay in this hotel again.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    see above.

    delighted with everything - no complaints.

    Stayed in April 2018

  • Reviewed: 21 April 2018

    9.2
    Enjoyed every minute
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    More entertainment

    Restaurant excellent

    Stayed in April 2018

  • Reviewed: 16 April 2018

    9.2
    Croissianterna was very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Croissianterna was very good

    Stayed in April 2018

  • Reviewed: 27 March 2018

    5.0
    food
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    food

    Stayed in March 2018

  • Reviewed: 24 October 2017

    9.2
    'Did what it said on the can'!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit too big, very noisy at meal times

    Good quality food, not special but well cooked

    Stayed in October 2017

  • Reviewed: 2 October 2017

    8.3
    Perfect location.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with Extra Bed (3 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Perfect location.

    Stayed in September 2017

  • Reviewed: 29 April 2017

    10
    A fabulous break in Peniscola
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Food choices were excellent. Staff were really friendly.

    Stayed in April 2017

  • Reviewed: 24 October 2016

    5.4
    Never again.....
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy rooms! All tile, thin walls. Asked for King bed....did not get one.

    Stayed in October 2016

  • Reviewed: 23 October 2016

    7.5
    Having stayed in the hotel a couple of years ago the quality...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Having stayed in the hotel a couple of years ago the quality and variety of food has deteriorated.

    Stayed in October 2016

  • Reviewed: 22 October 2016

    10
    Beautiful view , beach access, great hotel, clean, modern,...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful view , beach access, great hotel, clean, modern, great location.

    Stayed in October 2016

  • Reviewed: 18 October 2016

    9.2
    Great Location, Excellent Food a very enjoyable 3 night stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Full marks for the variety and quality of the food

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 18 May 2016

    10
    Good food selection for meals and plenty of it.
    • Leisure trip
    • Couple

    The coffee at breakfast wasn't good.... also the entertainment was a bit "cheesey" but it was fun watching the people dancing. Bar staff a bit slow too.

    Good food selection for meals and plenty of it. Rooms good, everything good really. Easy walk to the old town.

  • Reviewed: 8 May 2016

    10
    Efficiently run spotlessly clean hotel with friendly staff.
    • Leisure trip
    • Couple

    Only a minor criticism as in a lot of the larger hotels. Food at breakfast particularly bacon sausages etc could have been warmer. Warm plates may help.

    Efficiently run spotlessly clean hotel with friendly staff. Great choice at meal times, buffet style meals.

  • Reviewed: 2 May 2016

    10
    Excellent position right on the beach.
    • Leisure trip
    • Couple

    Bedrooms rather noisy. Could use more sound proofing.Hotel Papa

    Excellent position right on the beach. Short stroll to the old town and magnificent castle. Beautiful bar with reasonably price drinks and good entertainment.

  • Reviewed: 24 April 2016

    10
    The food was first class and replenished regularly.
    • Leisure trip
    • Couple

    Not many English channels on the room TV. Obviously the hotel position necessitates travelling by car and so hotel parking costs could have been free to encourage customers. Likewise, room safes should be free also as it appears Servigroup is ripping the customer off by these stealth charges. Our main gripe for any hotel breaks is the noise either from inconsiderate customers in their rooms and corridors but mainly the hotel entertainment music. On this break however we encountered a 300 personnel dance convention from France which added to the noise level well into the night making it impossible to sleep before then. Had we had prior knowledge of this event we would have amended our holiday dates. Wiser after the event.

    The food was first class and replenished regularly. Timing of our meals made seating and surrounding noise of other diners more pleasant. We could not fault the hotel staff who were very helpful. Cleanliness of the whole hotel and surroundings was noted as being exemplary.

  • Reviewed: 16 April 2016

    7.9
    Rooms and other public areas clean and comfortable.
    • Leisure trip
    • Group

    Food choice was poor, staff were very slow in replenishing food resulting in us waiting to make a choice. There were too many coach parties in the hotel for which the restaurant staff didn't seem able to hope with.

    Rooms and other public areas clean and comfortable.

  • Reviewed: 4 April 2016

    10
    Staff were exceptionately helpful.
    • Leisure trip
    • Family with older children

    Nothing

    Staff were exceptionately helpful.Our two rooms were excellent,clean with balconies overlooking sea.Parking was under cover and secure.The buffet dinner and breakfast were plentiful and well cooked ,some items on demand.Our Grandaughter has a wheat allegy and the catering manager went out of the way to have special food prepared for her.Well worthy of it;s 4 stars

  • Reviewed: 4 April 2016

    9.2
    Good facilities.
    • Leisure trip
    • Solo traveller

    Some noisy teenager travellers.

    Good facilities. Confortable room and bed. Good self-service menu and breakfast. Kind staff. Excellent location in font of the beach and close to the medieval village and castle.

  • Reviewed: 18 November 2015

    8.3
    Brilliant situation
    • Leisure trip
    • Solo traveller

    Food could be hotter. Awful plastic sheets on the bed Wrinkle and uncomfortable whenever you move

    Brilliant situation Right on the seafront with wonderful Views Parking right outside on the road. Great bar x music. Town fascinating magical.

  • Reviewed: 25 October 2015

    8.8
    We opted for a superior room which was well worth the extra.
    • Leisure trip
    • Couple

    No complaints about anything.

    We opted for a superior room which was well worth the extra. As always with all Servigroup Hotels a high standard of cleanliness and excellent value for money.

  • Reviewed: 25 October 2015

    10
    Hotel location is v.
    • Leisure trip
    • Couple

    The noise coming from the adjoining rooms did have an impact on our stay .

    Hotel location is v. good close to the beach with excellent room views on the 7th floor. . All the staff pleasant and helpful. Choice of food at the buffet was of a good standard and we would stay here in the future.

  • Reviewed: 13 October 2015

    7.5
    Excellent location, the hotel was good, food for full board...
    • Leisure trip
    • Family with young children

    There are a lot of guests in the hotel and wifi while free was not very good. Mobile phone coverage was equally affected and was almost unusable while in the hotel. This may not be the hotel's fault directly, but it was a major nuisance.

    Excellent location, the hotel was good, food for full board was above average.

  • Reviewed: 8 October 2015

    9.2
    Buffet excellent and good quality
    • Leisure trip
    • Couple

    Needed heated pool as the spa did not have one and as the weather was poor customers could use this facility.

    Buffet excellent and good quality Staff very helpful Beachfrony

  • Reviewed: 6 October 2015

    10
    Very attentive and friendly staff, great location, great...
    • Leisure trip
    • Couple

    The weather wasn't great, but there was nothing I didn't like about the hotel. Will definitely go again!

    Very attentive and friendly staff, great location, great food, very relaxing and just enough going on to be interesting to sit around relaxing all day even when the weather was a little dull.

  • Reviewed: 25 September 2015

    10
    staff friendly ,room spotless and comfortable.
    • Leisure trip
    • Group

    only complaint ,being charged mass on the terrace after 9-00 pm.It did state in the drinks menu in small writing that you had to pay mass,but when the waiter comes,you do not know this .

    staff friendly ,room spotless and comfortable.Sea view and castle view.close to castle and beach and town .

  • Reviewed: 27 June 2015

    6.7
    location and pool
    • Family with young children

    Noise levels very high on our side of the hotel until at least 12.30 in the morning. Worst of all was the complete lack of bottle making facilities for infants which was overcome by carrying cups of boiling water through the hotel, a health and safety nightmare. Even this wasn't available throughout the night which was very worrying for a party with a 6 month old infant. Won't return to or recommend this hotel.

    location and pool

  • Reviewed: 14 June 2015

    10
    Lovely public areas, superb bar facilities at very...
    • Leisure trip
    • Couple

    Lovely public areas, superb bar facilities at very reasonable prices. Decent entertainment. Buffet food at breakfast and dinner was of an impressive high quality. Would definitely stay here again.

  • Reviewed: 23 April 2015

    9.6
    High standard of staff and overall condition.
    • Leisure trip
    • Group

    Outside car park in grounds is €9 and underground €12. Park on Ave Papa Luna, outside and its €6 a day! You can even keep an eye on your car from your room!

    High standard of staff and overall condition. Always immaculate. Good food. Usual Servigroup high standards.

  • Reviewed: 14 April 2015

    9.2
    The staff were all helpful and friendly.
    • Leisure trip
    • Couple

    We travelled with another couple and liked to play cards. There was not quiet place with suitable tables to play. Having said that we had a really good time.

    The staff were all helpful and friendly. Nothing was too much trouble.

  • Reviewed: 27 May 2016

    7.9
    Need larger bed
    • Business trip
    • Solo traveller

    Need larger bed

  • Reviewed: 2 May 2016

    8.3
    Ideal location, with car parking.
    • Leisure trip
    • Couple

    Ideal location, with car parking. Very comfortable

  • Reviewed: 23 April 2016

    7.5
    The location was next to the beach and a short walk from the...
    • Leisure trip
    • Couple

    The food was typical of the Valencia region, nothing to write home about!!

    The location was next to the beach and a short walk from the castle I

  • Reviewed: 16 April 2016

    10
    Style and comfort
    • Leisure trip
    • Couple

    Nothing

    Style and comfort

  • Reviewed: 11 April 2016

    8.8
    Children's club was excellent, very personal
    • Leisure trip
    • Family with young children

    Food was better at lunch than evenings

    Children's club was excellent, very personal Very good value for money when food included

  • Reviewed: 21 March 2016

    10
    Staff very helpful, beds comfortable and hotel spotless.
    • Leisure trip
    • Couple

    Staff very helpful, beds comfortable and hotel spotless.

  • Reviewed: 23 November 2015

    10
    Great food and lively atmosphere
    • Leisure trip
    • Couple

    Great food and lively atmosphere

  • Reviewed: 21 November 2015

    8.3
    Excellent location with fantastic views of sea and castle.
    • Leisure trip
    • Couple

    Excellent location with fantastic views of sea and castle. Would return to Papa Luna in the future.

  • Reviewed: 27 October 2015

    10
    Helpful friendly staff.
    • Leisure trip
    • Couple

    N/A

    Helpful friendly staff. Lovely clean hotel. Good selection of food

  • Reviewed: 21 October 2015

    10
    We enjoyed all of it.
    • Leisure trip
    • Couple

    We enjoyed all of it. No complaints at all.

  • Reviewed: 19 October 2015

    6.7
    Location
    • Leisure trip
    • Couple

    Food was badly cooked and not a lot of choice

    Location

  • Reviewed: 30 September 2015

    6.7
    Like the location, food, and the staff were pleasant and...
    • Leisure trip
    • Couple

    The double room was small

    Like the location, food, and the staff were pleasant and helpful

  • Reviewed: 29 September 2015

    10
    The location is great and in easy distance for visiting the...
    • Leisure trip
    • Group

    Nothing

    The location is great and in easy distance for visiting the castle

  • Reviewed: 28 September 2015

    8.8
    Very good food and close to the beached.
    • Leisure trip
    • Family with young children

    The room was a bit small

    Very good food and close to the beached.

  • Reviewed: 27 June 2015

    8.8
    Excellent location
    • Leisure trip
    • Couple

    Entertainment lacking for other than Spanish tourists

    Excellent location

  • Reviewed: 1 June 2015

    10
    The weather, location, and excellent food.
    • Leisure trip
    • Couple

    Not a bad experience, but you could hear the lifts every time they arrived, from the room we had 401.

    The weather, location, and excellent food.

  • Reviewed: 31 May 2015

    8.8
    Value for money.
    • Leisure trip
    • Couple

    Value for money.good selection of food and very clean

  • Reviewed: 23 May 2015

    10
    Nice big room sea view have stayed at this chain before,...
    • Leisure trip
    • Couple

    Nothing

    Nice big room sea view have stayed at this chain before, this is the best so far, will stay more than one next time.

  • Reviewed: 30 April 2015

    8.8
    Food
    • Leisure trip
    • Couple

    Lack of wifi throughout!

    Food

  • Reviewed: 20 April 2015

    6.7
    Dinner food was awful.
    • Leisure trip
    • Couple

    Dinner food was awful. Spa was basic and not all parts worked.

  • Reviewed: 16 April 2015

    9.2
    Was close to the castle and shops and a lovely promenade so...
    • Leisure trip
    • Couple

    All good nothing I did not likel. Bo

    Was close to the castle and shops and a lovely promenade so nice long walk in the morning before breakfast

  • Reviewed: 16 April 2015

    9.6
    Extremely friendly staff.
    • Leisure trip
    • Family with young children

    Extremely friendly staff.

  • Reviewed: 2 April 2015

    9.2
    Poor evening meals
    • Leisure trip
    • Couple

    Poor evening meals

There are also 10 reviews without text. These impact the overall review score.

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