The constant noise from entertainment until midnight. Hard to get a goodnight sleep all week.

The hotel was clean tidy with good facilities and staff. Food was very good but busy all the time.

Stayed in August 2024

All good

Stayed in July 2024

The cost was very high. Check-in was quite slow and reception staff weren't very friendly, felt ignored a few times.

The pool and entertainment on offer was exceptional.

Stayed in July 2024

ages to get served at swim up bar even if not busy. expensive if not all inclusive

by the strip but not so you could hear it. good balcony. nice room.

Stayed in June 2024

Lifts got stuck in one had to use stairs all the time was on 8th floor and to noisy

It was OK

Stayed in July 2024

Be aware that this hotel is basically 2 hotels together. Went on holiday with my extended family and we ended up in separate buildings, therefore were told that we would have to eat in separate restaurants when I contacted Booking,com and the hotel. A lot of emails later with both Booking.com and the hotel and nothing was ever resolved. We had to travel thinking we would be unable to even share meals together. Even at checking in (which was the slowest process I have ever experienced), they said we could not have rooms in the same building (although there were rooms available when you looked online) even though we were willing to pay for an upgrade if needed. After a 35 minute checking-in experience we were told to speak with the restaurant manager to see if we could eat together. Lo and behold, when we finally spoke to the person at the restaurant, they just told us that if we wanted to eat together we would just need to eat at the restaurant in our building instead of the main building. They could saved me a lot of stress by just saying this to me during the multiple emails that went back and forth. Its like the hotel reception staff and the restaurant have no communication whatsoever. I will also tell you not to bother calling the front desk, they pick up the phone but don't actually answer the call, so you are continually saying Hello, Hello, Hello like a parrot while hearing the money piling up on your phone bill and never get any closer to solving any issues. Regarding the dining experience: there is a lot of variety, however I would have enjoyed more spanish staples like paella, and for some weird reason there was never any chicken served (aside from kiddie chicken nuggets) the 5 days I was there. Also, I seem to have skirted food poisoning by not eating a very funky smelling langostine that was at the buffet on seafood night. Rooms: air conditioning was not great. We had an AC tech finally come at 1:30 in the morning to tell us the AC needed a new...

The pools and common areas were great, there were sufficient sunbeds so that you could manage to get breakfast in and still have sunbeds available when you went looking for them. There are 5 different pools, so you will definitely find one to meet your needs. There are lots of activities throughout the day like aqua aerobics or step classes, water polo, activities for the children and then mini discos and a show at night. The buffet had a lot of variety for both breakfast and dinner. The family rooms were nice, with crisp white sheets, fridges and a safe (need to pay separately for it). The location of the hotel was nice as only a block away from the beach.

Stayed in July 2024

The worst room equipment I have ever seen, all the appliances for extra cost. There is no kettle, no complimentary set of drinks or water. There isn't even a toilet brush in the toilet (the same for 2 rooms we had). Cleaning the room is more for the show, the linen has never been changed. Photo service in the hotel - is a bunch of scammers who want to rip you off as much money as possible. 6 euros per photo/image, 6 photos/images minimal, 8 euros to send them by email without any printing = 44 euros just to get 6 images by email. :D

Good location, close to everything, but not as noisy area as some others. Great swimming pools for any age and for every taste. Rooms are small but comfortable. Breakfasts - good enough, but with the same choice every day.

Stayed in July 2024

Check in was unessersarily slow Lifts at times were very very slow Food by the bar inedible

Pool is great Always found a sunbed Room was fine

Stayed in June 2024

The queue to check in at reception was ridiculous

Stayed in July 2024

The quality of the buffet (we had full board) got quite deteriorated compared with previous years.

The pool

Stayed in July 2024

Booked 3 rooms , got 2 ok at check in however 3rd room we didn’t get till 7.30pm it was crazy given 3 separate rooms and when we went to them they were occupied on 4th attempt given a room that wasn’t cleaned. We were on Ocas side the lady on reception did not want to know was very rude clearly not interested. Went to Sol Pelicanos reception after least half hr and the receptionist going to check rooms out did we manage to get sorted. No apologies of course but least she got us our 3rd room

Spotless pool fabulous

Stayed in July 2024

nothing really

breakfast, room, pool, pool entertainment,location, easy check in and out, food at pool bar, staff hard working, cleanliness in hotel,

Stayed in July 2024

I've never seen too many fat people (brits) in one place ))) we have been stuck in the elevator with 4 piggy, crazy . The hotel has to notice to bring towels with you , the room is very poor, no any cosmetic in the bathroom.

The pool is good

Stayed in July 2024

The floor is so extremely slippy around the pool- deffo needs different tiles. I saw so many people fall and hurt themselves I also fell my self.

Lovely clean hotel can’t complain. Few rude members of staff around the pool with stinking attitudes but on a couple.

Stayed in July 2024

No kettle available for room, despite asking numerous times. They were all gone, surely at the price I paid it should be standard in the room? Reception staff kept me waiting for ages, talking between themselves and ignoring me. Drunk people on balconies, lots of shouting and raised voices. Quite scary for a woman on her own.

It was ok

Stayed in May 2024

Didn't give all our deposits back for no reason 27 of us went stated some people checked out early so they gave them back their money. It wasn't true. They wouldn't give money back unless they checked your room. Staff quite miserable at the hotel aswell

Stayed in May 2024

Food was poor

Pool

Stayed in June 2024

Good food plenty of choice.

Stayed in April 2024

The massive que for dinner when they changed the time

Fantastic location, good size rooms and plenty of sun beds also the food was good but very random

Stayed in June 2024

quality of food isn’t the best and you can’t even have a coke in the half board basis…..

Location is excellent and the rooms are top notch for comfort and size

Stayed in June 2024

Lift was broken and we were on the 11th floor - took a long time for the other lift to turn up.

Location and pool.

Stayed in June 2024

We had friends staying at another hotel near by, they wasn’t allowed to visit us around the pool. However we was allowed to visit them at their hotels pool !!

All was very good, the food was excellent. Most of the staff were very helpful & happy people.

Stayed in June 2024

Bit disappointed this year as the night entertainment wasn’t outside so wasn’t good or good for kids. A few reception members could be a bit more welcoming and friendly

Been 8 times, great pool and food and brilliant location

Stayed in June 2024

The play area should have higher fencing so the kids can play football as not being high fencing the balls did go over and knock over a few glasses on peoples tables. They should be no stag and hen dos in the hotel as this is a family hotel. Being in all inclusive the bar staff we miss you at the bar and go straight to a paying customer but if you tell reception about this they will act very quickly and deal with it as this was done to me and my family. it is not made clear when you book it is 2 hotels and if you are with family you could be split up and have to eat meals separately.

the food was really good plenty to eat. The security in the hotel was excellent and the staff at the hotel was excellent if you had a problem.

Stayed in May 2024

The lifts were so slow,on the plus side the glass mirrors inside were amazing , like into infinity and beyond.

As I was travelling solo I was amazed to find that I had my own twin room with a balcony . Breakfast and evening meal included, lovely staff in reception and a clean room every day. Quite near the strip and bars for entertainment , as my room was near the back of the hotel I didn’t hear much noise.

Stayed in May 2024