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Reviews of Hotel Tanausu 3 stars

Padre Anchieta, 8, 38005 Santa Cruz de Tenerife, Spain

#15 of 16 hotels in Santa Cruz de Tenerife

Guests' Choice

Review score

Based on 456 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    6.5

  • Location

    8.2

  • Facilities

    6.4

  • Staff

    8.5

  • Value for money

    6.9

  • Free WiFi

    5.4

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Showing 1 - 67

  • Reviewed: 8 April 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Room 405: Large with very UNCOMFORTABLE beds,old furniture,no chair ,table , fridge and tea making facilities. Cracked bathroom walls ,no proper shower holder. Broken bin. No safe in the wardrobe. I was offered Room 301 after complaining of a backache : Beds were not comfortable there either. Shower had a whole on the pipe that connects the tab & the shower head.Hot water was leaking, it was therefore difficult to have a shower.Old wabbly furniture,broken bin,dirty walls&no wifi on that side of the building. An electric wire was hanging off the wall next to the TV. I had to complain x3 days in a row about the noisy neighbours , around 2/ 3am.My sleep was disturbed.There was cigarette smoke everywhere. This in not a quiet hotel. The lounge looks depressing with old and filthy couches & so many dull looking pictures on the walls. There is no curtlery. Had to buy my own mug& plastic fork/knives . The reception area does not look welcoming at all. What is it with decorations of so many glasses? Management !! Refurbish this hotel and offer a better service for a 3 star hotel. I was disappointed really and will never go back no matter how cheap it can be.

    Friendly staff , Norqui and Zursil. They tried their best to make my stay comfortable despite the problems that I experienced and they helped with information .

    Stayed in April 2018

  • Reviewed: 6 April 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    No wifi in the room, only in lounge on 1st floor

    Large room and bathroom with cable tv, very clean and quiet Kitchen with fridge outside the room Close to bus station

    Stayed in March 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room had a mouldy smell. Hotel and rooms are old and need upgrading. For the price paid we were very disappointed.

    It's close to the Africa Market.

    Stayed in December 2017

  • Reviewed: 13 December 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very bad sound izolation,people talking in the room next door were so loud that it felt like they were sitting next to me. Bed not that comfortable either.

    Receptionist was very friendly and polite,location close to the centre,everything clean.

    Stayed in December 2017

  • Reviewed: 7 December 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The internet facility could be improved. There was WiFi only in a common room on the first floor and possibility to connect to cable in the room, which is not practical.

    The location is very central and close to the main bus station. Personnel is friendly and the reception is opened 24/7.

    Stayed in December 2017

  • Reviewed: 16 November 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No Wi-Fi in the room. No water available in the hotel (neither through vending machines). One soap makes-it-all for shampoo and body cleansing.

    Position is good, very close to calle La Nouria, one of the main streets for bars and restaurants. Price is good.

    Stayed in November 2017

  • Reviewed: 18 April 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Hotel has seen better days. Room a bit basic but clean. I Paid 65 for 2 nights so it was value based on that. If I had paid more maybe it would not be value.

    Location is good. Wifi worked good. I was on first floor maybe that helps. Staff friendly. 15 mins to centre and 15 mins to bus station. Near main city market. A Sunday street market happens Sunday mornings nearby.

    Stayed in April 2017

  • Reviewed: 5 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    No internet in the rooms The breakfast was very poor. We could only pick orange juice, tee or coffee and a sandwich or an omelet. We picked omelet and it consisted only of one egg and nothing else. The parking costs about 20 euros per day.

    The location is good.

    Stayed in February 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Breakfast was at a nearby café - an excellent place, well priced, with very good range of food. But still prefer to eat in hotel!

    Hotel modern & well situated. Large room with nice outlook. Good lift &helpful receptionists.

    Stayed in January 2017

  • Reviewed: 4 February 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    the wifi was only in the communal areas, the rooms are only set up for wired internet which doesn't work with mobile phones!

    it was easy to find and has a lift so you can get your bags up to your room easily.

    Stayed in January 2017

  • Reviewed: 31 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Facilities very old, not very warm or cozy, the breakfast they give you isnt even in the same building and is quite poor. Wifi non-existent.

    Staff very attentive

    Stayed in December 2016

  • Reviewed: 28 December 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    The whole property would need to be refurbished a bit and it's pity that in the rooms you have ethernet plugs but no wifi.

    Very friendly and helpful staff, very good value for money, very central location and fairly clean too.

    Stayed in November 2016

  • Reviewed: 17 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The room really had a bad smell, opened the windows and that helped a bit. It is ok for the price but very basic and hostel like but for one night to explore Santa Cruz, it served it's purpose but won't be going back.

    The location was excellent.

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Ants, weak wifi mostly accesible only at 1st floor. It was quite warm in room

    Staff very helpfull even if not everybody speaks English. Good price for localisation such close to city centre

    Stayed in September 2016

  • Reviewed: 16 June 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    -

    The location, when you want to go somewhere with bus or just walking this hotel is a correct choice for you.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Room was big and comfortable. Friendly staff an convenient location.

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Awesome staff :)

    Stayed in May 2018

  • Reviewed: 5 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit cold, could have put more bedding out

    Location

    Stayed in April 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Sheet were washed, but had blood stains on them

    Very nice receptionist

    Stayed in March 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Staff

    Stayed in January 2018

  • Reviewed: 18 January 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great bed! Lovely big room with balcony. Great stuff!

    Stayed in January 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The staffs are really helpful with late check-in possible and a free luggage storage. The building is old but everything is clean.

    Stayed in January 2018

  • Reviewed: 7 November 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi didnt work in the room.

    Stayed in October 2017

  • Reviewed: 30 September 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was good. & staff was very friendly. very good value for money.

    Stayed in September 2017

  • Reviewed: 25 August 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The bed was not so comfortable and they should improve the WLAN service

    The personal was very kind and helpful

    Stayed in July 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The cleanliness was not so good, the hotel was outdated and must be renovated.

    The hotel has one of the best locations.

    Stayed in July 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No boiler not even cups for coffe, but when i asked for hot water and a cup, i got it quickly

    Amazingly helpfull staff

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Free Wifi not available in Room, only public area

    Cheap. Value for Money. Location

    Stayed in April 2017

  • Reviewed: 24 April 2017

    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The rest

    Staff

    Stayed in March 2017

  • Reviewed: 20 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    As I was on my own, I would have appreciated one English speaking TV channel!

    Stayed in March 2017

  • Reviewed: 15 March 2017

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Very noisy at night. Twin beds instead of a double. No quality dining close to the Hotel in the evening.

    Close to the center.

    Stayed in March 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Doors very loud

    Staff very friendly.

    Stayed in March 2017

  • Reviewed: 13 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Night shift, spanish only - no english

    Free wifi and Fridge available,

    Stayed in March 2017

  • Reviewed: 2 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    noisy, pillows not comfortable.

    the one person of reception,( coloured gentleman) was very helpful not sure of name.

    Stayed in February 2017

  • Reviewed: 17 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel should be renovated.It was really noisy. Not worth the money we paid for.

    The staff was friendly and helpful

    Stayed in February 2017

  • Reviewed: 9 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location. Friendly staff

    Stayed in February 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    wifi does not work well on the third floor

    friendly staff

    Stayed in January 2017

  • Reviewed: 14 January 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    hotel need to be renovated.

    near to city center and bus station

    Stayed in January 2017

  • Reviewed: 13 January 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bring some Earplugs, busy street

    Stayed in January 2017

  • Reviewed: 12 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Price. Breakfast in a plastic bag.

    Not much

    Stayed in December 2016

  • Reviewed: 6 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very poor. Prices surge on special occasions.dont pay more than 60€

    Stayed in January 2017

  • Reviewed: 30 October 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    A bit outdated, no wifi.

    Location

    Stayed in October 2016

  • Reviewed: 27 September 2016

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Wifi has only at the first floor

    The hotel is near the walking street, restaurants and bars, very friendly staff.

    Stayed in September 2016

  • Reviewed: 26 September 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    excellent reception staff very good

    Stayed in September 2016

  • Reviewed: 29 August 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Air Con :(

    Service was amazing. Absolute pleasure!

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 23 February 2016

    • Leisure trip
    • Solo traveller

    No wi-fi in the room, only in hall. NO WI-FI in 21 century? It's not good..

    Good location for short staying- near bus station, 5 min by walk, near city center.

  • Reviewed: 11 February 2016

    • Business trip
    • Solo traveller

    Interior room - little daylight mould in the bathroom, bad smell noise of the elevator slow wifi, often disconnects. Need to use Internet cable.

    cheapest price (35 euros per day) room has TV, chair, desk, private bathroom+wc quiet in the night

  • Reviewed: 11 February 2016

    • Business trip
    • Solo traveller

    - loud noise when other guests close doors in their rooms - no wifi in the room, only wired internet - dirty towels with stains and hairs (15. January 2016, room 301) - bad smell in the bathroom - I felt steel springs of the mattress - no desk and no chair in the room

    price: 30 euros per day close to the city center hairdryer in the bathroom room size about 20 qm no cigarette smell good view out of the window

  • Reviewed: 19 January 2016

    • Leisure trip
    • Solo traveller

    Seating in lounge in very poor condition. No English TV channels. Parking difficult.

    Clean, comfortable room. Good shower. Easy walk to shopping area. Pleasant, helpful staff. Good Wi-fi in lounge. Short bus/car journey to lovely sandy beach just beyond San Andres.

  • Reviewed: 11 September 2015

    • Leisure trip
    • Couple

    The room was very hot and we found it difficult to sleep. There were no drink making facilities.

    The friendly staff tried their best to be helpful. The location was great for the centre of Santa Cruz.

  • Reviewed: 21 July 2015

    • Leisure trip
    • Solo traveller

    There's no air conditioned in the rooms, with Summer's July heat, was impossible to sleep in the room at night. Wifi only reaches the rooms on the first floor or lounge. The main doors closes at midnight and you're not allowed to have guests, if you do decide to have guests after midnight, they'll have to pay 20Euros addtionally per night. Staff was pleasant but they're not much help as they can do anything to change the house rules.

    Location is perfect right in the town centre, but unfortunately from all the cons above mentioned, LAN connection for internet in the rooms, cable provided by the hotel, thank GOD for that !!!

  • Reviewed: 12 May 2015

    • Leisure trip
    • Solo traveller

    Wifi did not work in my hotelrom but I could get a signal in the hotel's public television room.

    Good location for city walking. A very clean hotel. Friendly service. Very good value for money

  • Reviewed: 15 April 2015

    • Leisure trip
    • Couple

    Water taps and bathtub in the bathroom was a little damaged. Noise from the street in clearly and audible in the 4th floor.

    Hygene Articles available. The night time portier was very friendly.

  • Reviewed: 24 March 2015

    • Leisure trip
    • Solo traveller

    Also, your grandma was a cigarette addict and left a beautiful perfume all around the house.

    Like sleeping in grandma's house... 10 years after she died, and the house was abandoned since then.

  • Reviewed: 11 March 2015

    • Leisure trip
    • Group

    We had bed and breakfast and paid 5,50 for the breakfast which is in the cafe next to the hotel. we just got a sandwich or baguette, orange juice and one coffee. if we went to the cafe and would have ordered the same meal without having bought it at the hotel, we would just have had to pay 2,90. as we talked to the receptionist he was sorry and said it was a mistake and gave us 2 € back and told us that it would be different the other day (but it was the same again). so just go to the cafe and eat your breakfast there without paying almost two times the price to the hotel!

    The guy at the reception was very kind and did everything to help us. The location was perfect, you are the center of the city in about 5 mins. WiFi was really good and fast.

  • Reviewed: 10 April 2016

    • Leisure trip
    • Couple

    No parking availaible.... A problem in such a city-center...

    Last-minute reservation, so the price was very low (50€/night for 2 persons)...

  • Reviewed: 15 March 2016

    • Couple

    It would be great to have wifi access in the bedrooms.

    The hotel staff were extremely helpful and thoughtful.

  • Reviewed: 26 February 2016

    • Leisure trip
    • Couple

    5 min walk to central bus station, nice staff

  • Reviewed: 15 February 2016

    • Leisure trip
    • Family with young children

    The absence of hot water

    The perfect location

  • Reviewed: 14 February 2016

    • Leisure trip
    • Solo traveller

    An outdated a bit, 80's style hotel

    Location is perfect, really friendly stuff, windows in the backyard which makes it quiet

  • Reviewed: 2 February 2016

    • Leisure trip
    • Solo traveller

    Super-friendly staff and really good location!

  • Reviewed: 9 January 2016

    • Leisure trip
    • Solo traveller

    really friendly and helping staff

  • Reviewed: 6 January 2016

    • Leisure trip
    • Couple

    Lovely, basic hotel a very short stroll from the centre of town just away from the hustle and bustle

  • Reviewed: 3 December 2015

    • Leisure trip
    • Solo traveller

    Colors and odors from a different century - needs upgrading!

    Nice and welcoming staff!

  • Reviewed: 22 November 2015

    • Leisure trip
    • Solo traveller

    WiFi not reachable from the room, but only in a specific place

    Very well positioned, clean and staff very welcoming

  • Reviewed: 15 August 2015

    • Solo traveller

    I needed to stay for a few hours in Santa Cruz and this Hotel was good value for money!

  • Reviewed: 5 April 2015

    • Leisure trip
    • Solo traveller

    Damp rooms. No heating. Ants in room. Shower not working properly.

    Nothing

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