Tried to find a grocery nearby and I couldn’t.

The breakfast was excellent. However, as I hadnt paid for it in advance, when I tried to pay on leaving, the staff seemed confused about how to handle. They were very easy to work with and I thoroughly enjoyed the stay.

Stayed in March 2024

it’s a rundown place. When you enter the room there is a faint smell of sewage. TV wasn’t working and when we told the receptionist, she said “ yes, we know”, but no effort to get it repaired!

it was clean. toiletries in the bathroom

Stayed in October 2023

Rooms can be noisy

Nice secure parking

Stayed in October 2023

Restaurant not open for dinner for the night we stayed

Templar themed

Stayed in September 2023

Initial trouble with the A/C, ultimately needed to switch rooms.

Medieval atmosphere-fun.

Stayed in October 2023

Restaurant seemed unmanned in the evening.I waited for about 10 minutes before leaving.

Private parking for motorbikes.

Stayed in September 2023

Authentic however care should be taken to create a coherent and consistent theme across all elements and features of the hotel including the rooms.

Stayed in August 2023

Rooms with very old furniture and AC

Value and decoration of lobby/hallways

Stayed in August 2023

Don’t believe the pictures. It’s not a castle but an old tower house that’s decorated like a castle. The hotel is surrounded with other grey tower houses. The furniture is old, the bathroom is from the 80’s.

Close to the castle. Kind staff.

Stayed in August 2023

Really characteristic hotel, worth a stay

Stayed in August 2023

This is 4* hotel in a very bad state. I cut my foot on broken floor tiles in my room. When i asked for a bucket (like the one used to cool wine) of ice, they told me that they didn't have any and brought me 8 pcs. of ice cubes in a plastic bag, not in a glass but a plastic bag. When I asked for more ice, they (young woman at the front desk) told me that I couldn't get more and that I could go to the nearby petrol station and buy it. I travel for a living and have never been in a (worse) 4* hotel that can't afford to give ice to a customer. I needed ice because both my knees hurt because I just walked 31 km on Camino. Also, in my room booking confirmation, there was a confirmed mini bar, which I needed to cool my water, but there was no mini bar, so I was not given what I paid for. There was no toillet brush at the bathroom! All in all, this hotel is at best 2*

The morning front desk guy spoke good English and was servceminded.

Stayed in July 2023

Breakfast was very poor for a 4 star hotel. Not even any veg like tomato available. Nothing warm. Coffee was good.

The room and hotel were lovely and stylish

Stayed in July 2023

No atmosphere

it had a bath

Stayed in May 2023

The antiquity extended to the chairs, none of which were comfortable. The restaurant was understaffed with one person dealing with drinks and meals, and even she disappeared for a long time, so the meal was very slow.

It was lovely to stay in such an old building, well preserved. The hotel was well placed for the railway station.

Stayed in May 2023

O pequeno almoço foi fraco.

A simpatia do staff do hotel.

Stayed in May 2023

room was next to traffic street.

close to train station arrival, good close to town center.

Stayed in May 2023

The negative parts: the room and bathroom were outdated, in need of some maintenance. Bed sheets had stains. The bathroom door was loudly squeaky.

The staff was friendly and accommodating. The view from the room was wonderful, window facing directly the mountain.

Stayed in May 2023

Although the "medieval knights" theme was a bit over the top, the hotel provided everything we needed in the way of clean and comfortable beds for the night. Location near the railway station was good (we had an early train to catch in the morning), and it was an easy walk to the historic centre of Ponferrada.

Stayed in March 2023

Nothing

It was a beautiful building! Rooms were adequate. Breakfast was excellent. Service was good!

Stayed in March 2023

Faux medieval decore.

Secure underground parking at €5. Close to a number restaurants.

Stayed in December 2022

Far from the Templar church

Historic building, classic

Stayed in September 2022

Uninspiring dinner.

Friendly staff, novelty medieval setting. Breakfast good, with lots of choice.

Stayed in September 2022

A little far to walk into the centre of town

Atmospheric and good for families

Stayed in July 2022

breakfast was a total shambles, no staff to clear tables, replenish food etc. Had hardly anything left even early on the day we ate there. the same at the bar in the evening. had to ask someone elsewhere for a bottle of wine which arrived with the cork in. then had to ask for ice bucket which leaked everywhere. then just got given a corkscrew to open wine myself. not impressed at all. and charged for it without any price list or mention of cost and it was more expensive than we would have expected. would not return in a hurry, unless they improve staffing.

Fabulous looking hotel, lots of artefacts in lobby etc. nice room, good location.

Stayed in July 2022