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Reviews of Hotel Madrid Centro, managed by Meliá 3 stars

Gran Via, 72, Madrid City Centre, 28013 Madrid, Spain

#274 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 933 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.6

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.4

  • Value for money

    7.3

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 3 September 2018

    7.9
    Location and breakfast are very good.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    The room facility is a bit poor, there is no fridge, kettle for hot water, glass in the room which seems weird in compare with other hotel facilities.

    Location and breakfast are very good. Its even better of what you expected about 3 stars hotel.

    Stayed in September 2018

  • Reviewed: 25 July 2018

    6.7
    It's OK due to service, breakfast and location. But the rooms could be reequipped
    • Leisure trip
    • Couple
    • Double or Twin Room with City View
    • Stayed 3 nights

    It's on a very busy street, currently under construction (not their fault, though). The bed is not comfortable. Instead of 1 queen bed we got 2 single beds together, old and always shifting around.

    The breakfast is very good. The location is excellent to visit all Madrid. All personnel is friendly and helpful.

    Stayed in July 2018

  • Reviewed: 8 July 2018

    7.9
    Good option to stay in Madrid
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Our bathroom was very small and not confortable at all

    Excellent breakfast and friendly staff. The location is perfect, the metro station is close to the proerty.

    Stayed in July 2018

  • Reviewed: 16 June 2018

    9.6
    Great location on gran via, easy walking access to...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location on gran via, easy walking access to everything you need and the metro. Room small but comfortable and hotel staff very friendly and helpful

    Stayed in June 2018

  • Reviewed: 8 June 2018

    7.1
    Central but comfort could be better
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    The room was noisy for the airconditioning and the bed was not confortable, it looked like an old "granma" bed. I was on the 11th floor and in the morning the elevetor is really busy making very time consuming if you want to use the gym before breakfast.

    The location is very central and the breakfast is good and various

    Stayed in June 2018

  • Reviewed: 5 June 2018

    10
    40th Anniversary, Madrid
    • Leisure trip
    • Couple
    • Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The location of this hotel was fantastic, and the staff was very helpful. Lourdes from tbe front desk was very kind to show us places to see and eat. We had requested a high floor if possible, and we got a high floor with a great view. The buffet breakfast was excellent, lots of variety and everything fresh. We will definitely stay here again.

    Stayed in June 2018

  • Reviewed: 25 May 2018

    7.1
    Cost-effective hotel in the city centre
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Air conditioning system (it's not possible to totally switch the system off and silent it over night. Elevator: Maybe, too slow.

    Its position: well located (in prestigious Gran Via street), close to metro. Breakfast: a good choice of sweet and salty food.

    Stayed in May 2018

  • Reviewed: 23 May 2018

    10
    Recommended hotel! Great value for the price!
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit small (we were offered to upgrade to a bigger one for additional cost though), could use better lighting both in room and in bathroom, only one small elevator (we had to use the stairs in two occasions).

    Nice hotel with very friendly and helpful staff. Great location, steps away from metro, many eateries all around. Very good breakfast. Pretty comfortable beds, double sink bathroom (which was very convenient considering we were two girls :) ), safe, air conditioner, XL towels. We enjoyed our stay there!

    Stayed in May 2018

  • Reviewed: 5 May 2018

    4.6
    Worse
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    pathetic country, people are not ready to help, start from airport to hotel, non supporting staff every where.. i will not recommend anyone to visit this country.. better go to other Europian country, atleast u ll travel hassel free.

    Stayed in May 2018

  • Reviewed: 3 May 2018

    3.8
    Very average at a very high cost
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    The noise in the 'quiet room' was a joke. I had to wear earplugs. The window was also very unsafe on the 7th floor and no protection. The price of the room was way to high for an average breakfast, a loud room and a hotel with two very old lifts.

    The location was central so was useful for getting around.

    Stayed in April 2018

  • Reviewed: 13 April 2018

    7.9
    Pretty good location and manageable room
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The room was very hot with no air conditioning, when asked the technician just turned off the system, luckily there was a window which we opened and it helped cool down the room a bit.

    The internet connection and room service was awesome

    Stayed in April 2018

  • Reviewed: 8 April 2018

    9.2
    In a great location.
    • People with friends
    • Double or Twin Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    We did however request a top floor room and got a disabled free room. We totally did not mind about it would it did raise questions as to why a disability room was on the top floor in terms of fire escape. We did also place a request for a bathtub but got a shower. Other then that the hotel is great.

    In a great location. Was able to get around all tourist attractions. Would recommend this hotel. Staff lovely too and would always greet you!

    Stayed in April 2018

  • Reviewed: 10 March 2018

    10
    Madrid's wonderful Tryp Madrid Centro Hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The lift was a bit slow!! There's really nothing to complain about. It's one of the best hotels I've stayed in.

    Very centrally located on Gran Via, 90m from Plaza de Espana metro stop with connections to other metro lines within a 3 minute walk. Very clean. Very helpful reception staff. Breakfast was fabulous with plenty of choice for all tastes.

    Stayed in March 2018

  • Reviewed: 29 January 2018

    7.9
    The wifi wasn´t working the first day but they fixed it...
    • Business trip
    • Solo traveller
    • Double or Twin Room with City View
    • Stayed 2 nights

    The wifi wasn´t working the first day but they fixed it within a couple of hours. Breakfast is great and rooms are ok too. Great location and small gym

    Stayed in January 2018

  • Reviewed: 28 January 2018

    8.8
    Awesome and memorable
    • Leisure trip
    • Family with young children
    • Double or Twin Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Location was simply awesome Walking distance from a lot of things Papizza open 24/7 rite next door Lively neighborhood

    Can't explain In fact Did not realize it myself till I moved to the next hotel in the next city Things in the room were arranged for maximum convinience

    Stayed in January 2018

  • Reviewed: 20 November 2017

    7.1
    Satisfactory!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Size of the Room for a deluxe one is small.

    BEST: Location, Breakfast, Staff, Bed and Pillows, BETTER: Wifi, TV Channels, Lift GOOD: Cleanliness, Bathroom, Narrow corridors leading to room, Fitness Gym

    Stayed in November 2017

  • Reviewed: 4 September 2017

    9.2
    Really lovely hotel in centre of Madrid.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really lovely hotel in centre of Madrid. We had a huge room with balcony. Staff were very helpful and pleasant. Great choice of buffet breakfast, served till 11am on a Sunday. Would stay again.

    Stayed in September 2017

  • Reviewed: 3 May 2017

    7.5
    Very good!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 6 nights

    Window in our room kept banging when it was windy.

    The breakfast was amazingly good with a lot of variety. Very central to all the main sites as well as for shopping for those that go to Madrid for this reason! 1 minute from the Metro station.

    Stayed in May 2017

  • Reviewed: 5 April 2017

    3.8
    Expensive for what you get.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff, uncomfortable bed, didn't fulfill my requirement and made me have a terrible first night stay. After complaining I was moved to a different appointment.

    Location

    Stayed in March 2017

  • Reviewed: 8 October 2016

    5.8
    Nice accommodation but don't get stung by them signing you up on the breakfast deal.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights

    We didn't like the attitude of a front desk person when we explained we had to leave very early for a flight to another city…& we still had to pay for the breakfast regardless..this was not in the spirit of good customer service

    The selection of food was nice, the pastries were great

    Stayed in September 2016

  • Reviewed: 19 September 2018

    6.3
    Pricy but good location.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No fridge in the room, which was a pity, because it was pretty expensive €200 for one night, including breakfast.

    Comfortable beds. Good location.

    Stayed in September 2018

  • Reviewed: 12 September 2018

    9.2
    Good location and great bed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location and great bed.

    Stayed in September 2018

  • Reviewed: 22 August 2018

    8.8
    This was a perfect hotel for our group.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Breakfast was lovely and quite adequate. The reception staff upgraded my son and his wife because they were newly married in Barcelona.

    Stayed in July 2018

  • Reviewed: 23 July 2018

    9.6
    Recommended!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    No tea/coffee and water boiler in room.

    Good breakfast. Perfect location. Good wifi. Good value for the money.

    Stayed in July 2018

  • Reviewed: 22 July 2018

    10
    Great hotel in the heart of Madrid.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent breakfast, super clean, and huge bathroom and room.

    Stayed in July 2018

  • Reviewed: 20 July 2018

    10
    comfortable and pleasant
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    very nice location. clean and nice rooms.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    9.2
    helpful staff and able to book taxi to airport via reception
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    helpful staff and able to book taxi to airport via reception

    Stayed in July 2018

  • Reviewed: 7 July 2018

    10
    On the Main Street.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    On the Main Street. Very good location Staff was English speaking and very friendly

    Stayed in July 2018

  • Reviewed: 1 July 2018

    9.0
    The location
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very small

    The location

    Stayed in June 2018

  • Reviewed: 17 June 2018

    9.2
    Amazing short stay.
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Nothing really.

    The location and the breakfast buffet

    Stayed in June 2018

  • Reviewed: 30 May 2018

    10
    Fantastic
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    No fridge

    Very accessible to all Madrid attractions

    Stayed in May 2018

  • Reviewed: 30 May 2018

    7.5
    breakfast - bed
    • Business trip
    • Solo traveller
    • Double or Twin Room with City View
    • Stayed 1 night

    breakfast - bed

    Stayed in May 2018

  • Reviewed: 16 May 2018

    7.5
    Centre of madrid
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Centre of madrid

    Stayed in May 2018

  • Reviewed: 16 May 2018

    7.1
    fridge missing
    • Leisure trip
    • Couple
    • Double or Twin Room with City View
    • Stayed 2 nights

    fridge missing

    Stayed in April 2018

  • Reviewed: 10 May 2018

    6.7
    Great location for first timers in Spain.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No refrigerator or kettle.

    Available for pick up for our tour. Our room at the back was very quiet.

    Stayed in May 2018

  • Reviewed: 9 May 2018

    10
    Excellent buffet breakfast, very friendly and helpful staff, location couldn't be more central
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Excellent buffet breakfast, very friendly and helpful staff, location couldn't be more central

    Stayed in May 2018

  • Reviewed: 28 April 2018

    5.0
    Bad hotel with a great location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel have too much dirty zones

    I have a trouble with the persons in lobby because they are very Bad people so rude with the costumers

    Stayed in April 2018

  • Reviewed: 24 April 2018

    5.4
    Room too hot
    • Business trip
    • Solo traveller
    • Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The Air conditioning system was off and the room was too hot...and I could not keep the window open because it was noisy outside.

    Well located

    Stayed in April 2018

  • Reviewed: 19 February 2018

    6.7
    Could here everything from outside the room.
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could here everything from outside the room. It was very noisy from 8am, difficult to sleep in these conditions.

    Stayed in February 2018

  • Reviewed: 7 November 2017

    10
    Excellent accommodation and breakfast
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No negative comment for this hotel

    Yes they are..

    Stayed in November 2017

  • Reviewed: 10 October 2017

    8.3
    Lovely stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Beds are small

    Breakfast was good, and location

    Stayed in September 2017

  • Reviewed: 4 October 2017

    7.9
    Very close to Madrid historic attractions
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very busy

    Very close to Madrid historic attractions

    Stayed in September 2017

  • Reviewed: 3 July 2017

    4.6
    Good location. That's all.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with City View
    • Stayed 3 nights

    Some staff members were not friendly at all and the bathroom were not properly cleaned.

    Location is everything.

    Stayed in July 2017

  • Reviewed: 13 June 2017

    7.1
    Standard room has no fridge. Very expensive with the price I paid.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No fridge in the room. Asked for double bed given two twin beds which moved all the time when put together.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    7.5
    lack of artificial lighting in room
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    lack of artificial lighting in room

    Stayed in May 2017

  • Reviewed: 30 April 2017

    7.9
    Good rooms. Take breakfast outside
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast at 9:30 missing a lot of products, tables dirty. Lack of staff

    Nice rooms

    Stayed in April 2017

  • Reviewed: 26 April 2017

    9.6
    Dont miss this hotel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Everything. Great hotel.

    Stayed in March 2017

  • Reviewed: 24 April 2017

    7.5
    A pleasant short holiday
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The light in the bathroom was poor

    The position near to the centre and main attraction. I had not to use taxi or metro.

    Stayed in April 2017

  • Reviewed: 27 March 2017

    7.9
    Personalen under frukosten hade svårt att hänga med i tempot...
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    Personalen under frukosten hade svårt att hänga med i tempot och klarade inte riktigt av att jobba under stress.

    Stayed in March 2017

  • Reviewed: 24 December 2016

    9.6
    Very nice mini gym, great location
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Very nice mini gym, great location

    Stayed in November 2016

  • Reviewed: 21 November 2016

    7.1
    A pleasant stay
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The cereals were rather dull. The toaster didn't work properly.

    A good spread.

    Stayed in November 2016

  • Reviewed: 7 November 2016

    7.5
    Good place to stay if you're going to the theater
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The lobby and elevators

    Location

    Stayed in November 2016

  • Reviewed: 13 October 2016

    8.3
    A great city and lovely people!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were so helpful when I was unwell.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    8.8
    The bed/pillows was comfy.
    • Leisure trip
    • Group

    Lift was quite small, and walls between rooms were thin so could hear other people taking showers

    The bed/pillows was comfy. Great location!! Central Madrid with easy access to all eateries/shops etc. Nice bathroom facilities.

  • Reviewed: 21 May 2016

    5.4
    Location was central
    • Leisure trip
    • Couple

    Water in the shower was cold. I got sick because of that. They could not repair. Elevators were not enough. There weren't enough English tv channels. No sports channel in English. They asked for a deposite.

    Location was central

  • Reviewed: 19 May 2016

    5.8
    Excellent location.
    • Leisure trip
    • Couple

    Decent-sized rooms are without balcony, rooms with a balcony are quite cramped. Closets are useless, the walls could use a coat of paint.

    Excellent location.

  • Reviewed: 10 May 2016

    5.4
    Location,
    • Leisure trip
    • Couple

    Room needs renovation, Air condition is off. No hot water (warm at best). Forgot to order the Taxi on the morning of checkout.

    Location, Reach breakfest

  • Reviewed: 16 April 2016

    7.9
    * clean room, bathroom and towels
    • Leisure trip
    • Couple

    Quite confusing with 4 Tryp hotels in 1 street!! The sign of the hotel was not that visible.

    * clean room, bathroom and towels * calm room, except when the cleaning staff was working on our floor * rather basic, but fresh breakfast * terrace, bathtub * close to bars, restaurants, city centre and public transport

  • Reviewed: 22 March 2016

    8.8
    Great location, very central, allows you to walk anywhere
    • Leisure trip
    • People with friends

    Breakfast was always the same, terrible coffee. If I could go back I wouldn't book the option with breakfast included.

    Great location, very central, allows you to walk anywhere Clean

  • Reviewed: 10 December 2015

    5.0
    Staff is kind
    • Leisure trip
    • Family with young children

    this property seems aged: our room furnishing (curtains, floor, carpets, etc) was in need of restoration. For same price there are higher value in Madrid.

    Staff is kind

  • Reviewed: 15 October 2015

    4.6
    location
    • Business trip
    • Solo traveller

    expensive, not very clean, noisy street, if you sleep on the lower floor, at the time my visit, there was a scaffolding around the hotel, so no wiev

    location

  • Reviewed: 6 September 2015

    4.2
    basically I like the location of this hotel the location is...
    • Leisure trip
    • Couple

    The first room was smelly and the bet was not the choice that we selected and was not comfortable that whatsoever it was so however unlike after having a good fight with the guys working in the reception and a good argument they change their own and give us a good clean room which basically they were trying to solve the bathroom for us which I did not like

    basically I like the location of this hotel the location is amazing

  • Reviewed: 28 March 2015

    7.1
    In the center of the city.
    • Leisure trip
    • Couple

    Really very small bathroom. Slow wi-fi. No fridge in the room. No kettle in the room and not possible to rent it on reception. Some people on receiption have problems with English, but most of people in Madrid have problems with English.

    In the center of the city. Near metro and a lot of cafe. Near stop of tuorist's bus "city tour". Safe in the room. People on receiption are friendly.

  • Reviewed: 7 January 2015

    7.5
    Location
    • Leisure trip
    • Couple

    Double bed was two singles, made up as singles but joined together which was uncomfortable Although quite clean, more attention would be ideal

    Location Staff friendliness Good Wi-Fi connection

  • Reviewed: 9 March 2016

    9.6
    Good breakfast, spotless, friendly and helpful staff.
    • Leisure trip
    • Couple

    Hotel a little tired. Needs some updating.

    Good breakfast, spotless, friendly and helpful staff.

  • Reviewed: 16 December 2015

    6.3
    Good location, clean.
    • Leisure trip
    • Family with young children

    No fridge nor water kettle for a relatively high price of the room.

    Good location, clean.

  • Reviewed: 27 November 2015

    7.9
    .
    • Leisure trip
    • Group

    .

    .

  • Reviewed: 10 November 2015

    7.5
    Already for months the view from the rooms on the Gran Via...
    • Leisure trip
    • Group

    Already for months the view from the rooms on the Gran Via side are blocked by contruction preparations

  • Reviewed: 25 October 2015

    4.2
    some rooms have no proper window, just looking to light hole.
    • Leisure trip
    • Couple

    some rooms have no proper window, just looking to light hole. room was totally different than given pictures.and smelly

  • Reviewed: 11 October 2015

    9.2
    Location, location & location
    • Leisure trip
    • Couple

    If they have ice machine, should have a ice container to take to room

    Location, location & location Cleanliness , stafff, and nice breakfast

  • Reviewed: 6 October 2015

    7.1
    Great breakfast and location
    • Leisure trip
    • Couple

    Great breakfast and location

  • Reviewed: 29 September 2015

    9.6
    Excellent location, great room, excellent breakfast
    • Leisure trip
    • Couple

    All very good

    Excellent location, great room, excellent breakfast

  • Reviewed: 22 September 2015

    6.3
    stuff is nice
    • Leisure trip
    • Couple

    the room is very small

    stuff is nice

  • Reviewed: 16 August 2015

    10
    Unbeatable location and helpful staff.
    • Leisure trip
    • Family with older children

    Unbeatable location and helpful staff. Excellent breakfast too

  • Reviewed: 14 July 2015

    10
    Staff were great- our room was on 9th floor and had view of...
    • Leisure trip
    • Family with older children

    Staff were great- our room was on 9th floor and had view of city

There are also 31 reviews without text. These impact the overall review score.

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