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Reviews of Hotel Único Madrid 5 stars

Claudio Coello, 67, Salamanca, 28001 Madrid, Spain

#20 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 330 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    8.8

  • Location

    9.6

  • Facilities

    8.9

  • Staff

    9.5

  • Value for money

    8.1

  • Free WiFi

    9.1

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Showing 1 - 75

  • Reviewed: 4 May 2018

    8.8
    The Hotel listened and cared.
    • Leisure trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night

    The Hotel listened and cared. I complained about the malfunction of the heating after my last stay but got a nice and well functioning room this time.

    Stayed in May 2018

  • Reviewed: 4 May 2018

    6.3
    Dissapointing stay due to malfunction of the heating and poor view from the room
    • Leisure trip
    • Solo traveller
    • Double Room with View
    • Stayed 1 night

    The heating didn't work, it was very cold in the room and I couldn't change the settings. The room was not up to my expectations. I stay here a lot and I am usually very pleased with the Hotel and facilities but this is the second time the heating didn't work. Last time I had the opposite problem; it was too warm, I could not lower the heating and had to sleep with an open window.

    The location is great

    Stayed in May 2018

  • Reviewed: 29 April 2018

    9.2
    Nice hotel, easy check in, lovely room, fabulous restaurant.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    When I went for breakfast at circa 10am there we no staff arohd to seat me. Waited 10 mins and then went somewhere else, which was a shame bcse it looked really good. There should always be someone to welcome and seat guests in the breakfast area in a 5 star hotel.

    Nice hotel, easy check in, lovely room, fabulous restaurant.

    Stayed in April 2018

  • Reviewed: 1 April 2018

    8.3
    Clean rooms, comfortable beds, nice, friendly and...
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 6 nights
    • Submitted via mobile

    lounge arena / library could have been more Inviting. Drinks are insanely expensive (€20 gin tonic). Guess why there was never anybody there. If they area would be more inviting and food/drinks prices would be more reasonable, the area could be really nice.

    Clean rooms, comfortable beds, nice, friendly and accommodating staff. Well informed on the area, good recommendations.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    9.6
    Amazing little gem in Madrid's trendy quarter!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The knocking on the door by room service on a room down the hall woke us up a couple time one of the nights. Maybe a call to the room would be more efficient?

    Central hotel with amazing staff and facilities.

    Stayed in March 2018

  • Reviewed: 25 February 2018

    8.3
    Excellent location and great staff
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    There’s a noise problem in the room: window facing the garden wasn’t really sound proof Also cold air came in Through the window as well

    Great location Rooms are good and clean Staff is very friendly

    Stayed in February 2018

  • Reviewed: 4 November 2017

    9.2
    Luxury boutique hotel at the heart of Salamanca
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Nothing really.

    Very stylish boutique hotel in the heart of Salamanca. Every member of the staff was outstanding, they were extremely helpful, anticipating all our needs. Excellent attention to detail in the rooms - room scent, bluetooth room surround speakers, luxury sheets etc. Breakfast experience at the garden was amazing.

    Stayed in November 2017

  • Reviewed: 8 May 2017

    9.6
    Spectacular customer experience!
    • Leisure trip
    • Group
    • Double Room with View
    • Stayed 4 nights
    • Submitted via mobile

    The team is spectacular. Extremely attentive, nice and smart, which made the whole experience raising to another level (on top of the already nice accommodation quality).

    Stayed in May 2017

  • Reviewed: 9 March 2017

    9.2
    Nice hotel is upscale Madrid neighborhood.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No bar area and the room was extremely small. Not big enough for 2 suitcases. Not sure if all rooms are like this, we had a "standard" room.

    The location is in a very upscale area. Staff was friendly and helpful.

    Stayed in March 2017

  • Reviewed: 24 February 2017

    5.8
    The hotel really smelt badly which they tried to hide by...
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The hotel really smelt badly which they tried to hide by using a lot of room spray. The rooms were small with a strange layout. The room was hot and the window wouldn't stay open. Not great.

    Stayed in February 2017

  • Reviewed: 17 January 2017

    7.5
    Great location !
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    It was either the sheets of the bed was not well cleaned or we have allergies to the detergent used. So we requested sheet change and it was fine afterwards.

    Overall breakfast selection was great and a lot to choose from.

    Stayed in January 2017

  • Reviewed: 28 December 2016

    10
    Luxury and tranquility
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Brealkfast was fantastic. Hot food cooked to order and quality produce. Staff super friendly and helpful. Room service breakfast at 5:30 am on our last day due to early flight.

    Stayed in December 2016

  • Reviewed: 31 October 2016

    10
    Fantastic Service & Location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Everything at Unico was fantastic! The staff did a wonderful job to make our stay extra special (it was our anniversary) and they were incredibly helpful the entire time. The facilities are beautiful and the location is excellent (Salamanca).

    Stayed in October 2016

  • Reviewed: 27 September 2016

    7.9
    Unico means "unique"...stands for a special hotel in a special area of Madrid.
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    My stay was very short and I liked everything.

    Unico is in a charming and well located "non turistic" area. Beautiful stores good restaurants. Nice people.

    Stayed in September 2016

  • Reviewed: 11 September 2016

    10
    Best 5 star hotel in Madrid
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    My second stay arriving by car. They take my keys, park my car, prepare me a coffee. I relax while they check me in and handle my luggage. Perfect after a 5 hour car journey.

    Stayed in September 2016

  • Reviewed: 5 September 2016

    9.6
    Great Hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    Minor details in the room - for instance the room service staff didn't seem to realise there were two of us staying (e.g. one dressing gown). However it didn't detract from a great stay.

    Location, staff, brilliant restaurant (go for the Short Menu at lunchtime - terrific value)

    Stayed in September 2016

  • Reviewed: 24 July 2016

    9.6
    Stylish small hotel in good location, good staff.
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 3 nights
    • Submitted via mobile

    We went to Ramon's restaurant - bit drawn out but good, so just go for the short lunch that they do.

    Staff are excellent, good location, near to some excellent cut-above tapas bars and restaurants with lots of atmosphere, where locals attend - even better. Ask for a room overlooking their garden.

    Stayed in July 2016

  • Reviewed: 23 July 2016

    9.6
    Quiet and well-managed hotel in Madrid's best area
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The air conditioner was not able to keep up with the heat wave blanketing Madrid, but the hotel handled the situation appropriately.

    Excellent location in the Salamanca District of Madrid and handsomely furnished rooms.

    Stayed in July 2016

  • Reviewed: 12 June 2018

    10
    The location
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 7 nights
    • Submitted via mobile

    The location

    Stayed in June 2018

  • Reviewed: 18 May 2018

    8.8
    Location
    • Leisure trip
    • Solo traveller
    • Double Room with View
    • Stayed 3 nights
    • Submitted via mobile

    Not enough people to handle checkout; they forget customers requests

    Location

    Stayed in May 2018

  • Reviewed: 15 May 2018

    10
    I loved it
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower cold

    Staff so helpful

    Stayed in May 2018

  • Reviewed: 2 May 2018

    10
    The quality of the room service food
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 5 nights
    • Submitted via mobile

    The quality of the room service food

    Stayed in May 2018

  • Reviewed: 16 April 2018

    7.5
    Super staff compare to the actual hotel facilities
    • Business trip
    • Couple
    • Double Room with View
    • Stayed 2 nights

    room was cold no heating system in place

    Stayed in April 2018

  • Reviewed: 15 March 2018

    10
    Wonderful and attentive staff.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed

    Stayed in March 2018

  • Reviewed: 5 March 2018

    9.2
    Nice services
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast and the size of the room

    The clealiness

    Stayed in March 2018

  • Reviewed: 5 March 2018

    10
    Staff is EXCELLENT!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff is EXCELLENT!!!

    Stayed in March 2018

  • Reviewed: 17 February 2018

    8.3
    Staff made the stay outstanding
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms a bit cramped

    Great staff

    Stayed in January 2018

  • Reviewed: 9 January 2018

    8.3
    Good location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff very friendly and helpful Very welcoming and positive attitude

    Stayed in January 2018

  • Reviewed: 17 December 2017

    10
    Staff, speed of service, very accommodating and friendly.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms are small and walls are thin.

    Staff, speed of service, very accommodating and friendly.

    Stayed in December 2017

  • Reviewed: 4 December 2017

    9.2
    Transit
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Heating controls poor

    Central location

    Stayed in November 2017

  • Reviewed: 4 December 2017

    10
    Lovely stay! Convenient, perfect location and would stay there again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location, the staff, the modern interior! It was beautiful

    Stayed in November 2017

  • Reviewed: 21 November 2017

    10
    Everything
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 4 nights

    Everything

    Stayed in November 2017

  • Reviewed: 3 November 2017

    10
    great place
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    great place nothing negative

    great place

    Stayed in October 2017

  • Reviewed: 1 November 2017

    10
    Wonderful trip...would not hesitate to recommend.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Lighting in bedroom .

    Everything! Staff were very friendly and helpful . Breakfast was excellent.

    Stayed in October 2017

  • Reviewed: 4 September 2017

    10
    I love the staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I love the staff

    Stayed in August 2017

  • Reviewed: 6 August 2017

    9.2
    Great place to stay for shopping and food! Great with kids.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The staff were incredibly friendly, helpful and went out of their way to accommodate our children. High marks for staff all around.

    Stayed in August 2017

  • Reviewed: 8 June 2017

    9.6
    Location, service and ambiance
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    restaurant closed, information not well disseminated,

    Location, service and ambiance

    Stayed in June 2017

  • Reviewed: 7 June 2017

    9.6
    Location, Service, Atmosphere, lounge/livingroom,...
    • Business trip
    • Couple
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Location, Service, Atmosphere, lounge/livingroom, garden/yard

    Stayed in June 2017

  • Reviewed: 29 May 2017

    10
    Great location, good service
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    Need more choices

    Stayed in May 2017

  • Reviewed: 23 May 2017

    10
    The best location service and breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The best location service and breakfast

    Stayed in May 2017

  • Reviewed: 18 April 2017

    10
    Great service, great staff!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Fitness center not a motivating Place!!!

    Great service, great staff!

    Stayed in April 2017

  • Reviewed: 24 March 2017

    10
    Stylish gorgeous boutique hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautifully designed hotel in the most luxurious neighborhood in Madrid. Comfortable, quiet, small pampering hotel

    Stayed in March 2017

  • Reviewed: 18 March 2017

    9.2
    Comfortable and clean, you can drink tea and coffee in the...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast

    Comfortable and clean, you can drink tea and coffee in the room. Small but good fitness center.

    Stayed in March 2017

  • Reviewed: 12 March 2017

    10
    Very good location and friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nil

    Location and friendly staff

    Stayed in March 2017

  • Reviewed: 11 March 2017

    9.2
    Very nice hotel with a cool interior design
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Quite expensive Found 2 black hairs in the bathroom

    Great Staff Nice Design Quiet Rooms Excellent Location Boutique Hotel

    Stayed in March 2017

  • Reviewed: 10 March 2017

    10
    Great hotel, lovely staff, wonderful location
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Extremely attentive service from staff

    Stayed in March 2017

  • Reviewed: 23 February 2017

    9.6
    Wonderful Madrid hotel....
    • Leisure trip
    • Couple
    • Double Room with View
    • Stayed 5 nights

    The room could stand more LIGHT, and a bigger size for the price we paid.

    Excellent staff service and very accommodating and helpful.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    10
    Superb hotel - comfy bed, hot shower, great décor, friendly...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Superb hotel - comfy bed, hot shower, great décor, friendly staff, excellent location

    Stayed in February 2017

  • Reviewed: 4 January 2017

    9.6
    Location, service, modern facilities & a great restaurant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, service, modern facilities & a great restaurant

    Stayed in December 2016

  • Reviewed: 13 December 2016

    9.2
    Location
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    One room with view to idark nside court

    Location Staff

    Stayed in December 2016

  • Reviewed: 13 December 2016

    9.2
    Location
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 3 nights
    • Submitted via mobile

    One room with view to inside court

    Location Staff

    Stayed in December 2016

  • Reviewed: 31 October 2016

    10
    One of the best boutique hotels ever
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Excellent location, quiet, very comfortable bathroom and room overall. Very polite and helpful staff.

    Stayed in October 2016

  • Reviewed: 20 October 2016

    9.6
    Rooms slightly small & they have no connecting rooms.
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 5 nights
    • Submitted via mobile

    Rooms slightly small & they have no connecting rooms.

    Stayed in October 2016

  • Reviewed: 10 October 2016

    9.6
    Location and atmosphere
    • Business trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The koft room hasnice size but has full insight when roof windows open

    Location and atmosphere

    Stayed in September 2016

  • Reviewed: 15 September 2016

    9.2
    Was not cheap for me but enough worthy!!
    • Leisure trip
    • Family with young children
    • Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    A bit bigger room? :)

    Yes. Everything in the top level.

    Stayed in September 2016

  • Reviewed: 13 August 2016

    10
    The best place to stay in Madrid if you want upscale neighborhood feel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Excellent stay. Staff, service, modern swanky style and Salamanca location top notch

    Stayed in July 2016

  • Reviewed: 18 July 2016

    8.3
    Boutique feel
    • Family with older children
    • Luxury Suite
    • Stayed 4 nights
    • Submitted via mobile

    Thin walls Uncomfortable bed

    Food was great, with spacious room Location perfect Staff were friendly & helpful

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 March 2016

    9.2
    Staff, breakfast (and of course 2 michelin star dinner),...
    • Business trip
    • Group

    They are currently building a big building behind the hotel. This comes together with loads of noise. Not much the hotel can do about this, but clearly this is annoying.

    Staff, breakfast (and of course 2 michelin star dinner), location were second to none.

  • Reviewed: 1 March 2016

    9.2
    Staff and location
    • Leisure trip
    • Couple

    They really should put a bar in this hotel. They should look what the boutique hotel down the street at Ritero has done (AC autograph).

    Staff and location

  • Reviewed: 27 December 2015

    9.6
    Top quality staff.
    • Leisure trip
    • Family with older children

    Top quality staff. Friendly and efficient. We needed a doctor .... One arrived within half an hour (even though this was during the Christmas holidays), and then a member of staff went straight out to find a pharmacy for the prescription.

  • Reviewed: 25 October 2015

    5.4
    the location
    • Leisure trip
    • Family with older children

    the restaurant they should offer another menu beside the 'micro' i am sure the chef is good enough to offer both menu!! Traditionel and micro!!!

    the location

  • Reviewed: 7 September 2015

    6.5
    An elegant, well located hotel
    • Leisure trip
    • Couple

    The restaurant was closed for more than 4 weeks but they continued to display the menu at the entrance to the hotel in front of the lifts

    An elegant, well located hotel

  • Reviewed: 12 July 2015

    9.2
    Great Location, very comfortable clean room, charming staff.
    • Leisure trip
    • Couple

    It was almost impossible to get a drink in the garden before going out in the evening. Service was poor to the point of non-existent. To be fair they did try to make this up on the second night by sending a bottle of champagne to our room but it was too late as we had already left for dinner.

    Great Location, very comfortable clean room, charming staff.

  • Reviewed: 4 June 2015

    8.3
    Great room layout and bath.
    • Leisure trip
    • Couple

    The room was Hot no temperature control. Other in our group had the same problem. It also took about 45 minutes for my car to get out of the Garage. A little staff mix up.

    Great room layout and bath..Good reception. Excellent location!

  • Reviewed: 2 June 2015

    10
    Hotel decor was magnificent.
    • Leisure trip
    • Solo traveller

    There was absolutely no downside.

    Hotel decor was magnificent. The room was a good size & the bed especially comfortable. Staff were friendly whilst being discreet.

  • Reviewed: 26 April 2015

    10
    This was a superb experience from the moment we arrived...
    • Leisure trip
    • Couple

    Nothing

    This was a superb experience from the moment we arrived until we departed. From arranging to get our hired car picked up to superb recommendations . The staff were just superb and this boutique hotel is much better than the big impersonal ones.

  • Reviewed: 18 May 2016

    10
    Friendly staff.
    • Leisure trip
    • Couple

    A bit small the room.

    Friendly staff. Great breakfast. Wonderful location!

  • Reviewed: 1 May 2016

    9.6
    Location & Home feeling
    • Leisure trip
    • Solo traveller

    Location & Home feeling

  • Reviewed: 12 April 2016

    9.6
    Staff
    • Business trip
    • Solo traveller

    Breakfast and Bkfast Room less appealing

    Staff Room confort and cozy situation

  • Reviewed: 10 April 2016

    9.2
    Quiet and comfortable room in great central location.
    • Leisure trip
    • Couple

    Quiet and comfortable room in great central location. Staff excellent and very welcoming.

  • Reviewed: 31 March 2016

    10
    the rate should be include breakfast
    • Leisure trip
    • Couple

    the rate should be include breakfast

  • Reviewed: 29 March 2016

    8.8
    Helpful staff - nice location near shops
    • Leisure trip
    • Family with older children

    We booked a suite - would have been nice to have some complimentary snacks in the rooms.

    Helpful staff - nice location near shops

  • Reviewed: 24 March 2016

    9.2
    The position, very good breakfast, perfect staff
    • Business trip
    • Group

    they should be more careful with the routine maintenance. The room window didn't work properly.

    The position, very good breakfast, perfect staff

  • Reviewed: 17 November 2015

    8.8
    Location excellent for luxury shopping and trendy dining;
    • Leisure trip
    • Group

    Very expensive; poor breakfast diversity

    Location excellent for luxury shopping and trendy dining; great staff; loved the outdoor breakfast room

  • Reviewed: 15 November 2015

    8.3
    Service and staff
    • Business trip
    • Solo traveller

    Too much noise in garden, strange smell in the way to garden.

    Service and staff

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