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Reviews of Hotel Val de Neu G.L. 5 stars

Perimetrau, 25598 Baqueira-Beret, Spain

#1 of 21 hotels in Baqueira-Beret

Guests' Choice

Review score

Based on 334 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.1

  • Free WiFi

    9.6

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Showing 1 - 35

  • Reviewed: 25 February 2018

    9.6
    Fantastic hotel in very unique skiing resort!
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 5 nights

    Spa services are a slightly overpriced for hotel guests (anyway, spa is very nice) Restaurant services are limited, and hotel should recommend table reservation immediately at check in. Hotel restaurants are also slightly overpriced compared to other restaurants in vicinity.

    Excellent breakfast! Very good service in hotel and also in whole resort area. It is total luxury to have ski lockers in vicinity of telecabin, it can´t be more easy! Very nice atmosphere in this hotel, great combination of luxury, sport and aesthetics of the Pyrenees.

    Stayed in February 2018

  • Reviewed: 20 March 2017

    9.2
    great location and classy hotel
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    we had to pay 40 euro for the spa. That's too much for a hotel guest. Also the bar and restaurant was really too warm to enjoy casually. We had to cool down in the smoking section.

    breakfast was really nice and location was just perfect

    Stayed in March 2017

  • Reviewed: 12 March 2017

    9.2
    Nice breakfast, with a lot of variety.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    Limited aprés-ski offer of drinks and cookies. The spa is small, for the size of the hotel and expensive when compared to similar hotels I stayed before in Baqueira. Room temperature too high required cold air conditioning to have a comfortable temperature during the night.

    Nice breakfast, with a lot of variety. Very friendly staff. Nice decoration. Good concierge service to park the car in the hotel parking and bring it to the front of the hotel door when necessary. Forfaits counters and ski rental shops next to the hotel. Gondola lifts, which also bring you back from the snow trails, 100m away, with ski lockers just one floor below.

    Stayed in March 2017

  • Reviewed: 21 February 2017

    9.2
    smell of smoke in the bistro / lounge as it is just off...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights

    smell of smoke in the bistro / lounge as it is just off the smokers area. Off putting if you don't like 2nd hand smoke. Also - no zone for teenagers - woud be good to have a games room with pool table, table tennis, video games, TV / cinema area etc - a place for them to hang out and meet other teenagers. Family outdoor hot tub and swim pool would also be good.

    Stayed in February 2017

  • Reviewed: 30 March 2018

    9.6
    Fantastic staff
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Fantastic staff

    Stayed in March 2018

  • Reviewed: 28 March 2018

    8.8
    Everything
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The lack of billiards or baby foot to play with with children The fact that children cannot access the Spa with their parents...

    Everything

    Stayed in March 2018

  • Reviewed: 21 March 2018

    9.6
    Love this hotel - amazing staff and very clean
    • Leisure trip
    • Group
    • Double Room with Extra Bed (2 Adults + 1 Child )
    • Stayed 3 nights

    Little dark

    Breakfast amazing - bed super comfy

    Stayed in March 2018

  • Reviewed: 18 March 2018

    9.2
    Lovely hotel bit of concrete jungle surroundings
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking

    Lovely hotel

    Stayed in March 2018

  • Reviewed: 5 March 2018

    10
    Luxury on the slopes
    • Leisure trip
    • Family with young children
    • Superior Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Attention to detail

    Stayed in March 2018

  • Reviewed: 12 February 2018

    9.6
    The whole experience.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (2 Adults + 1 Child )
    • Stayed 3 nights

    The whole experience.

    Stayed in February 2018

  • Reviewed: 7 February 2018

    8.8
    The location is ideal to get to the ski lift however there...
    • Leisure trip
    • Solo traveller
    • Double Room with Extra Bed (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The location is ideal to get to the ski lift however there is absolutely nothing else around(((

    Stayed in February 2018

  • Reviewed: 31 January 2018

    9.6
    Great
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Lift was a little creaky

    Staff super helpful

    Stayed in January 2018

  • Reviewed: 25 January 2018

    10
    I can’t wait for my next stay.
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing.

    Second time at Val de Neu, continuously exceeds expectations

    Stayed in January 2018

  • Reviewed: 23 March 2017

    9.6
    Lovely place, so lovely staff
    • Leisure trip
    • Family with young children
    • Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was like 4 stars hotel, correct but not for a 5 stars

    Lovely staff, luxury mountain hotel

    Stayed in March 2017

  • Reviewed: 13 March 2017

    10
    Best hotel in Baqueira
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights

    Nothing. Everything was perfect.

    Awesome Staff. Very friendly and helpful. Lots of eating options.

    Stayed in March 2017

  • Reviewed: 7 March 2017

    9.6
    The staff were very friendly , and helpful, the hotel and...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff were very friendly , and helpful, the hotel and rooms very smart, the breakfast was excellent. Will defiantly come back.

    Stayed in March 2017

  • Reviewed: 4 March 2017

    6.7
    Disappointing for a 5 star GL hotel
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Location , food in restaurant poor for a 5 star hotel

    Helpful and friendly staff

    Stayed in March 2017

  • Reviewed: 4 February 2017

    10
    Great hotel, great food and lovely staff
    • Leisure trip
    • Family with older children
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    Great hotel, great food and lovely staff

    Stayed in February 2017

  • Reviewed: 2 February 2017

    9.6
    We will return!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Exceptionally nice hotel in all respects.

    Stayed in February 2017

  • Reviewed: 29 January 2017

    8.8
    Nice place
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (2 Adults + 1 Child )
    • Stayed 5 nights
    • Submitted via mobile

    Staff , no lot of attention for 5 star hotel

    I like position of hotel

    Stayed in January 2017

  • Reviewed: 24 January 2017

    9.2
    Excellent location close to lift and ski rental shops plus...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights

    Spa is rather small with cold showers only

    Excellent location close to lift and ski rental shops plus super-friendly staff

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 March 2016

    9.6
    The friendly check in, the beds.
    • Leisure trip
    • Couple

    Background music at breakfast

    The friendly check in, the beds...the lovely lounge with fire, staff, food. Convenient location for ski lifts...Spa...we didn't want to leave!

  • Reviewed: 14 February 2016

    10
    Very nice staff and premises.
    • Leisure trip
    • Family with older children

    A lot of people staying at the hotel got sick, including my daughter. it would appear that it was something related to the hotel

    Very nice staff and premises. very comfortable

  • Reviewed: 27 December 2015

    10
    An absolutely outstanding hotel .
    • Leisure trip
    • Couple

    There was nothing I didn't like ! Spa could be an issue as its 39 euro for 90 mins !! Car parking in garage is 20 euros per day .....but well worth it if there's a heavy snow fall !!

    An absolutely outstanding hotel ....the level of genuine care concern and service for the customer is magnificent !! Location is literally next to chair lift ! Hotel facilities and food and attention to every tiny detail is second to none !

  • Reviewed: 21 December 2015

    9.2
    Staff were very friendly.
    • Leisure trip
    • Solo traveller

    No one spoke Catalan and the hotel is in Catalunya! Room info the same. No Catalan. This was a poor touch and misses a massive local market with money. It's bizarre why anyone in business would take such a strange and uncommercial approach in this aspect. Spa. Needs to be a way to use some facilities inclusive. In the room. Weird and out dated fluorescent which buzzed. Over complicated lighting arrangement. Did have TV3 though which for what felt like a place which snubbed the locals was something.

    Staff were very friendly. Little touches like providing lip balm etc were really good. Staff helpful and friendly. Couldn't do enough etc. Very impressive customer service. Good good. Room unlike most mountain places not over hot. Hotel well designed throughout. But no bath in my room. Needed in a ski place. Great to have a shower after a check out and head home. Nice touches all around.

  • Reviewed: 15 March 2015

    9.2
    Nice, if not very large, room
    • Leisure trip
    • Couple

    Overheated room Weak wifi when too many people in the hotel

    Nice, if not very large, room Very good quality of service Nice spa Comfortable bed Quiet location

  • Reviewed: 8 March 2015

    8.8
    Good location and friendly helpful staff
    • Leisure trip
    • Couple

    Car parking extra and breakfast not included and overpriced and spa overpriced. Would have used all facilities much more if reasonably priced.

    Good location and friendly helpful staff

  • Reviewed: 4 March 2015

    5.4
    the bed.
    • Leisure trip
    • Couple

    could easily hear people in adjacent room while merely talking. small room. slightly unclean bathroom. For a 5 star hotel this was defintely a disappointment. The welcome was mediocre.

    the bed. the location.

  • Reviewed: 2 March 2015

    8.8
    It's a shame that the kids cannot use the big swimming...
    • Leisure trip
    • Family with young children

    It's a shame that the kids cannot use the big swimming pool!!! They should give at least from 5:00-7:00 pm for the kids to join the big swimming pool....

  • Reviewed: 22 February 2015

    8.8
    Location.
    • Leisure trip
    • Family with older children

    Not enough international: no English channels on TV, no English newspaper. Aircon unstable, rooms either too hot or too cold

    Location. Look & Feel of the hotel (like a chalet). Very friendly staff.

  • Reviewed: 8 February 2015

    9.6
    staff very friendly, rooms very big and nicely decorated.
    • Leisure trip
    • Family with older children

    food above average but it lacks diversity. no fusion food offered, more basic Catalan or Spanish dishes although of good quality. No haute cuisine. Restaurant offers a Catalan and Spanish kitchen ( more or less similar) and Fondue , mostly on weekends or high season.

    staff very friendly, rooms very big and nicely decorated.

  • Reviewed: 16 January 2015

    8.3
    Location is excellent - ski lockers of the hotel are...
    • Leisure trip
    • Family with young children

    Sound insulation in the suites in the attic is horrible. You can hear your neighbor speaking and snoring clearly. At an otherwise superb hotel, this is clearly surprising - and the staff seems to be aware of the problem, but they still don't solve it, it seems.

    Location is excellent - ski lockers of the hotel are literally at the ski lift, so do carrying the skis around.

  • Reviewed: 2 February 2016

    9.6
    Classy, stylish and comfortable, with excellent staff who...
    • Leisure trip
    • Couple

    Better soundproofing from next door room and corridor

    Classy, stylish and comfortable, with excellent staff who make it homely too

  • Reviewed: 24 March 2015

    9.6
    Fantastic location and the staff couldn't be more...
    • Leisure trip
    • Couple

    Wi-fi connection a bit sketchy

    Fantastic location and the staff couldn't be more helpful. Restaurants fantastic

  • Reviewed: 12 February 2015

    9.6
    we stayed here 5 times and don't want to change nothing...
    • Leisure trip
    • Family with young children

    we stayed here 5 times and don't want to change nothing - fantastic hotel, excellent staff, good restaurants, location is super.

There are also 16 reviews without text. These impact the overall review score.

Showing 1 - 35

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