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Reviews of Hotel Vall Ferrera 2 stars

Martí, 1, 25575 Areu, Spain

#2 of 4 hotels in Areu

Guests' Choice

Review score

Based on 181 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8

  • Location

    8.9

  • Facilities

    7.7

  • Staff

    8

  • Value for money

    7.9

  • Free WiFi

    4.5

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Showing 1 - 4

  • Reviewed: 16 September 2017

    4.2
    This place doesn't deserve your business.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Dogs that bark day and night. 2 or 3 rooms occupied in hotel and despite there being more than 20 rooms, we are all put side by side, so a noisy stay. But worse than that is the unfriendly manager, sullen, unwelcoming, such that all guests feel ill at ease. She clearly hates the job. Terrible atmosphere. Incompetence - our bill was overinflated and upon questioning the total it miraculously reduced by 20%. Still looked wrong though and another overcharge found. No apology offered, made to feel like we are wasting her time. Shower/bath is tiny, you cannot bathe anything except your feet. Biggest gripe is the attitude - this place doesn't deserve your business, clients are second priority while parents/grandparents are looked after first. Areu itself lacks charm and there is no other business here so if you stay in his hotel you will be obliged to eat all your meals there at their inflated prices (4.50 euro for 1/5th of a baguette with cheese)! They also own the "shop" which barely stocks any food, so you have to eat in the hotel.

    A terrible place that doesn't deserve your business

    Stayed in September 2017

  • Reviewed: 6 August 2017

    7.1
    Terrible stuff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stuff was extremely unfriendly to us throughout our stay. We wrote an e-mail a week before and asked to change the date of our stay. There was no response, so we called some days later and asked very friendly if this was possible. The guy on the phone was annoyed and did not bother to speak at least a little slower so we could have understood him better, since our Spanish is rather mediocre. However, they gave us an apartment instead of the room we booked which was very nice, but they trested us terribly the entire stay. They could have just said no if this annoyed them so much.

    Stayed in August 2017

  • Reviewed: 6 May 2018

    10
    Lovely staff, delicious local dishes for dinner and the...
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely staff, delicious local dishes for dinner and the hotel is located in a beautiful place. Everything was extremly tidy too.

    Stayed in April 2018

  • Reviewed: 24 July 2016

    6.7
    Hotel staff opened supermercado when needed.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi only in downstairs and weak. Breakfast served only from 9 to 10.

    Hotel staff opened supermercado when needed. Accomodation ok.

    Stayed in July 2016

There are also 3 reviews without text. These impact the overall review score.

Showing 1 - 4

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