Noise and dust

Renovation is very uncomfortable for the guests.

Stayed in March 2024

My only minor dislike was the lack of probable soundproofing. Whilst there was hardly any external noise audible (despite being in such a central location), loud inconsiderate guests in the corridor outside (post 2am in some cases) sounded so loud to us in our room.

Gorgeous hotel, it was like staying in our own luxurious, comfortable apartment. The works did not disturb us once, so don't be put off by the talk of renovations. The staff were so friendly and helpful, with a particular shout out to Alba. She was so accommodating upon check-in. If we come back to Madrid, it'll definitely be here we choose to stay!

Stayed in February 2024

Hotel is undergoing renovation which slightly detracts from the experience. It was still very good though, and I look forward to coming back when it is done!

Great hotel in a perfect location. Staff at the restaurant were wonderful.

Stayed in December 2023

The room was clean and comfy. Staff were friendly and helpful. The room was spacious and clean. The toilet was huge and clean.

Stayed in January 2024

Unfortunately two restaurants located in the hotel closed (the sushi and the Chinese restaurants). The rooms facing the side or the main streets face a lot of noice, windows do not offer a lot of noice isolation. Housekeeping staff is not very polite ! When they knock on your door the door opens at the same time not leaving any time to respond !! Something which is unacceptable. All other staff is very friendly and helpful.

We have stayed at this hotel 4 times last year so we very much the location and the comfort. This time we got a newly renovated room.

Stayed in January 2024

none

Excellent breakfast Staff very helpful

Stayed in January 2024

Service at the restaurant underwhelming

Solid interior refurbishment, good service

Stayed in January 2024

Breakfast buffet was cold

Beautiful renovated rooms and accommodating staff

Stayed in December 2023

Unfortunately the hotel was undergoing maintenance and we were given a room close to where maintenance is happening and hence was noisy all day

Great hotel with amazing amenities in a central location in Madrid

Stayed in December 2023

The breakfast was adequately good for general standards, but for this level and this price I would expect much higher quality and more options. While the room was generally quiet, I was awakened two or three times during the night by the sound of what I presume were room service trolleys. The bed was comfortable, yet it may be too firm for the average preference. Upon arriving in the room, I was quite thirsty and had expected to find a complimentary bottle of water, which, unfortunately, was not provided. The mini bar had some water, but in carton package, which really leaves a bad taste - the hotel could also offer the option of plastic bottles, perhaps at an additional cost, with the proceeds supporting environmental protection efforts. Although I did not use it, the minibar seemed to be understocked. The room showed a certain degree of wear and tear. The telephone of the room was really difficult to be used, since I had to randomly press all the buttons in order to make it work. When I had dinner at the Rotonda restaurant, more than half of the tables were empty, yet I was given a table right next to some columns, which obstructed my view of the nice area. The empty tables remained unoccupied until I left, so I do not understand why I was not offered a table with a better view. To make things even stranger, the table for one which I had reserved was initially prepared in a way that I would have the rest of the restaurant behind me while I would have been looking to the exit! Similarly, in the breakfast, I was offered a table with some uncomfortable chairs (half of the tables had these chairs), while a lot of tables with some much more comfortable chairs were empty. I changed table by myself. These incidences left me with a feeling of not being treated with genuine effort to be pleased.

This hotel definitely has character, so staying there is quite an experience. The building is impressive, especially the internal main halls, including the area of the Rotonda restaurant. The location is excellent. The room was spacious, with a desk that could be used for work, nice ceilings, a bathroom with marble, and it was clean. I stayed in a room that looked into the interior open space of the building, which includes the Rotonda roof, something that is interesting at night when it is lighted. The staff was polite and helpful. I also had dinner at the Rotonda restaurant, which I enjoyed — the food was tasty.

Stayed in November 2023

It’s not entirely clear why you need to take slippers with you to a five-star hotel ?

very close to the main cultural sites of Madrid

Stayed in October 2023

good

Stayed in September 2023

The shower was small.

The wait staff at breakfast and the bar.

Stayed in September 2023

Nothing

Location, Food (Chinese Rest.) Room

Stayed in July 2023

Beautiful grand hotel centrally located in the art museum triangle. The Jr suite was spacious and very comfortable.

Stayed in July 2023

Friendly and accommodative staff, great location

Stayed in March 2023

The more modern appointments took away a bit of the flavor of the former hotel.

The Palace is a classic, older hotel in a very central location in downtown Madrid. it’s downstairs area is lovely and it has a selection of restaurants in its common areas.

Stayed in April 2023

can’t say really

Excellent location, beautiful building, a true 5-star hotel

Stayed in May 2023

We stayed there years ago and the rooms are now quite dated and stale looking.

location was excellent

Stayed in May 2023

The hotel ifs self and the furnitures were old the bed uncomfortable and couldn’t sleep because of the street noise.

The location is perfect and the staff were very friendly especially jaun at reception.

Stayed in April 2023

I like the ambience and the friendliness of the staff. We also like the location. The decor is lovely. That is about all I would like to add. Thank you.

Stayed in March 2023

There may be a coffee machine in the room as the coffe in the bar was very cold and bad. Not suits to Wesrtin quality.

Location is great. The hotel bar, i.e. coffee etc very bad and overpriced for the quality. Room is clean and comfortable, but windows were old, even looking to a side street, the room was very noisy all night long.

Stayed in April 2023

Would have liked yoga mats in the fitness suite

This hotel was top class. Very comfortable all round . Room was ideal . The staff is extremely helpful. Great location to explore the City tourist attractions and also surrounded by terrific local tavernas and restaurants which gave an authentic ' feel to the visit.

Stayed in March 2023

Price with the age of building is too much

All are excellent

Stayed in March 2023