Reviews of Crowne Plaza Helsinki - Hesperia by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Mannerheimintie 50, Taka-Töölö, 00260 Helsinki, Finland
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Reviewed: September 12, 2025 · Stayed in August 2025
Verified reviewOur daughter forgot her favourite doll. The hotel personel helped us retrieve it. Trully great people.
Reviewed: September 12, 2025 · Stayed in August 2025
Verified reviewReviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 11, 2025 · Stayed in August 2025
Verified reviewReviewed: September 11, 2025 · Stayed in August 2025
Verified reviewBreakfast. View. Room size
Abit far from the center
Reviewed: September 9, 2025 · Stayed in July 2025
Verified reviewExcellent location, superb breakfast, very elegant and modern room with a park view. Loved every moment!
Level of cleanliness could be improved as there was dust on the floor.
Hello Anna, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our central location, elegant rooms, and delicious breakfast and that the park view made your stay even more special! We also appreciate your honest feedback regarding the cleanliness. Please accept our apologies for the dust you encountered. This isn’t the standard we strive for, and we’ve shared your comments with our housekeeping team to ensure extra attention is given moving forward. We hope to welcome you back soon for an even more flawless stay! Best regards, Giles Pacil Crowne Plaza Reception
Hello Anna, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our central location, elegant rooms, and delicious breakfast and that the park view mad… Show more
Reviewed: September 4, 2025 · Stayed in August 2025
Verified reviewI had a wonderful and pleasant stay, and I'm not sure where to begin. The room was spacious and provided a beautiful view. It was always clean, and I appreciated that the towels were changed regularly without my needing to ask. Additionally, the water bottles were replenished on time, which was especially nice during the hot summer. The hotel also offered a great pool, sauna, and gym.
Good Morning Santos, we are thankful for your time for giving us a feedback. We are glad to hear that you enjoy your stay at our hotel. We hope to see from you again soon. - Giles Pacil, Crowne Plaza reception
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewGood service
We selected the hotel as we wanted to have a carage for rhe car. It was full and packed with ither cars looking dor a parking space also.
Hello, Thank you for your stay at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to see your stay with us was pleasant and you have enjoyed your time. We are grateful for your feedback regarding our garage, the garage and hotel were full at the time of your stay, which certainly added to the impression of a small size. There is also another parking garage in the immediate vicinity of the hotel, with space for over 800 cars. Information can be found on our hotel's website under "Parking in the hotel garage" as well. We're constantly trying to improve our services, so your feedback is valuable. We'll look closely at what you've said and see how we can improve things. We truly hope that we would have the pleasure of welcoming you back here again as our guest. Have a lovely autumn! Kotchakorn / Crowne Plaza Helsinki
Hello, Thank you for your stay at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to see your stay with us was pleasant and you have enjoyed your time. We are grateful for your feedback regardi… Show more
Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewYes, it was lovely and super nice 😊
Good day Rakhee, we are very thankful for the time for giving us a feedback and we are very happy to hear that you enjoy your stay at our establishment. - Giles Pacil, Crowne Plaza reception.
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewWe loved the quiet location and the accessibility to all the major attractions and quiet spaces.
The pool was a bit too cold for us but probably not if you had just had a sauna…
Good day, Teresa. We are glad to hear that you enjoyed your stay in our establishment and we hope you would stay with us again. - Giles Pacil, Crowne Plaza reception.
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewBreakfast was very good. Good glutenfree options as well. Location for me was also good as I was visiting festivals in Icehockey rink area.
I don´t have any bigger complaints. Maybe one thing as the cabinets were little too dusty so that I didn´t put my clothes in than rather kept in my bag.
Dear Jake, Many thanks for staying recently at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to know that your stay with us was pleasant and you have enjoyed among other things, breakfast with gluten free options and our location. Positive feedback always encouraging and motivating and I am pleased to see we were able to meet your expectation. I am really sorry and I apologize that the cabinets was not clean enough and thank you for letting us know about it. We will pass this to our housekeeping and make sure improvements are made. We strive to keep our IHG standard and also to improve our services for the future. We truly hope that we would have the pleasure of welcoming you back here again as our guest. Have a lovely beginning of autumn! Kotchakorn / Crowne Plaza Helsinki
Dear Jake, Many thanks for staying recently at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to know that your stay with us was pleasant and you have enjoyed among other things, breakfast wit… Show more
Reviewed: August 28, 2025 · Stayed in August 2025
Verified reviewBreakfast was very good as always. Room was clean like the hotel itself
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Dear Risto-Matti, Thank you for your return stay and for your most kind feedback as well showing once again how much you have enjoyed all the services provided by our team, especially our cleanliness. Positive feedback always encouraging and motivating and I am pleased to see we were able to meet your expectation. We strive to keep our IHG standard and also to improve our services for the future. We truly hope that we would have the pleasure of welcoming you back here again as our guest. Have a lovely beginning of autumn! Kotchakorn / Crowne Plaza Helsinki
Dear Risto-Matti, Thank you for your return stay and for your most kind feedback as well showing once again how much you have enjoyed all the services provided by our team, especially our cleanliness. Positive feedback always encouraging an… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewEverything was perfect. Huge room, comfy bed, great location, and the tastiest Finnish candies and cocoa in the room. Friendly staff at both reception and restaurant. Definitely one of the best hotels I've stayed at.
Dear Volha, thank you for sharing your wonderful feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed the spacious room, comfy bed, location, and the Finnish candies and cocoa in your room. It’s also great to know that our reception and restaurant staff made a positive impression. We look forward to welcoming you back to our hotel again in the future! Kind regards, Greta, Crowne Plaza Helsinki.
Dear Volha, thank you for sharing your wonderful feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed the spacious room, comfy bed, location, and the Finnish candies and cocoa in your room. It’s also … Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewExcellent location and friendly staff. Fantastic shower and the bedroom was good size
Bed a a little bit hard for me
Dear Tuula, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed our location, friendly staff, the shower, and the spacious bedroom. We appreciate your comment regarding the bed firmness and will take it into consideration. We look forward to welcoming you back to Crowne Plaza Helsinki. Kind regards, Greta, Crowne Plaza Helsinki.
Dear Tuula, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed our location, friendly staff, the shower, and the spacious bedroom. We appreciate your comment regarding the… Show more
Reviewed: August 25, 2025 · Stayed in August 2025
Verified reviewLarge room allowed us to reorganize our suitcases after five days in the woods. Very helpful receptionists. Kids loved the pool, sauna was nice, too. Nice to be away from the bustle of the city center but still only a short walk into town. Parking right next door.
We couldn't get the screencasting service to work. More of a business hotel than a vacation setting but that's just what we needed.
Dear Bram, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed the spacious room, helpful receptionists, the pool and sauna, as well as our convenient location near the city center and parking. We appreciate your comment regarding the screencasting service, as your feedback helps us continually improve. Also, we would like to apologize for the inconvenience that this may have caused. We’re glad our hotel suited your needs and look forward to welcoming you back to Crowne Plaza Helsinki again in the future. Kind regards, Greta, Crowne Plaza Helsinki.
Dear Bram, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed the spacious room, helpful receptionists, the pool and sauna, as well as our convenient location near the cit… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewDear Venla, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We’re delighted to hear that you enjoyed the spacious and clean twin room as well as the breakfast. We look forward to welcoming you back to Crowne Plaza Helsinki again in the future! Kind regards, Greta, Crowne Plaza Helsinki.
Dear Venla, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We’re delighted to hear that you enjoyed the spacious and clean twin room as well as the breakfast. We look forward to welcoming you back to Crowne Pl… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewReviewed: August 23, 2025 · Stayed in July 2025
Verified reviewReviewed: August 21, 2025 · Stayed in August 2025
Verified reviewExcellent location in Töölö - beautiful parks and lakes and bays all around, about 15 minutes to walk (or a couple of tram stops) to the city centre. The price was more reasonable than other options in the terribly expensive Helsinki. I suppose I did not utilize all the facilities of the hotel, didn't even have breakfast, preferring coffee shops and bakeries in the area as more cost-effective. The room was well equipped, with a comfortable bed, a desk with a chair, an armchair, a spacious closet with a safe and a minibar (mineral water bottles and little chocolates are free and replenished every day), bathrobe and slippers, the works. Even a view at the large park nearby and the cathedral in the distance thrown in for free.
The bathroom is generally very well equipped with ample toiletries and good lighting, but the (small) bath has a too short fixed glass screen and the water flows from the shower head regardless of the position of the selector. Not a big deal. To go up in the elevator you need to press your keycard to the reader for quite a while before pressing the button for the desired floor. It works, and isn't really a problem, but feels a little weird.
Dear Oleg, thank you for sharing your detailed feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed our location in Töölö, the comfortable and well-equipped room, and the little extras such as bathrobes, slippers, and daily treats. We also appreciate your observations regarding the bathroom and the elevator system, as your comments help us continually improve the guest experience. We look forward to welcoming you back to Crowne Plaza Helsinki. Kind regards, Greta, Crowne Plaza Helsinki.
Dear Oleg, thank you for sharing your detailed feedback about your stay at Crowne Plaza Helsinki. We are delighted to hear that you enjoyed our location in Töölö, the comfortable and well-equipped room, and the little extras such as bathrob… Show more
Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewI like the soft bed and the view from the room.
I did not like that I had to decide spontaneously the time that I would go for breakfast. It made me a bit stressed about the decision.
Dear Sean, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are glad to hear that you enjoyed the soft bed and the room view. We also appreciate your comment regarding breakfast timing and understand that it may have caused some stress; your feedback helps us improve the guest experience. We look forward to welcoming you back to Crowne Plaza Helsinki. Kind regards, Greta, Crowne Plaza Helsinki.
Dear Sean, thank you for sharing your feedback about your stay at Crowne Plaza Helsinki. We are glad to hear that you enjoyed the soft bed and the room view. We also appreciate your comment regarding breakfast timing and understand that it … Show more
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewspacious rooms
everything is fine
Dear Hua, Thank you for your stay at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to know that you found our hotel generally good, even though we would have liked to have done much better in many respects. The most important thing for us is to make our guests feel welcome from the first touch to the last meters. We always strive to improve service and comfort in our hotel, so we appreciate the time you have spent in leaving us feedback. We truly hope that we would have the pleasure of welcoming you back here again as our guest. Have a lovely day! Kotchakorn / Crowne Plaza Helsinki
Dear Hua, Thank you for your stay at Crowne Plaza Helsinki and for taking the time to share your experience with us. I am delighted to know that you found our hotel generally good, even though we would have liked to have done much better in… Show more
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewLocation
Breakfast
Dear Ashan, Thank you for your valuable feedback. It´s good to hear that location was your pleasure. Sorry to hear that the breakfast wasn´t the best for you. Thank you for choosing Crowne Plaza and we hope to see you soon in the future! Best regards, Tuulia Trainee Front Office
Dear Ashan, Thank you for your valuable feedback. It´s good to hear that location was your pleasure. Sorry to hear that the breakfast wasn´t the best for you. Thank you for choosing Crowne Plaza and we hope to see you soon in the future! … Show more
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewThe location was great. Lovely part of the city and close to the Oodi Library and train station. The hotel was nice and clean, friendly staff and the breakfast was excellent. The pool was an added bonus and much appreciated by my young daughter.
There were wine glasses in the room that we could not use as they were dirty, and despite leaving them out to be changed, they weren't. Not really a big issue, however.
Dear Catherine, Thank you for your high rated feedback. We are glad that you liked the location of our hotel and that the hotel with friendly staff made your stay pleasant. Thank you for choosing Crowne Plaza and welcome again! Best regards, Tuulia Trainee Front office
Dear Catherine, Thank you for your high rated feedback. We are glad that you liked the location of our hotel and that the hotel with friendly staff made your stay pleasant. Thank you for choosing Crowne Plaza and welcome again! Best regar… Show more