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Reviews of Ace Hotel Issoire 2 stars

Avenue Du Docteur Bienfait, 63500 Issoire, France

#3 of 10 hotels in Issoire

Guests' Choice

Review score

Based on 1436 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.8

  • Free WiFi

    8.2

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Showing 1 - 75

  • Reviewed: 20 May 2018

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Very good comfortable bed. Good value breakfast compared with other hotels in this price range. 25 hour staff in reception. Also had our cat in the room with us, at only €6.00 a night. Very satisfied.

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Noise at 3.00 am from late arrivals and either talking or TV. Can be noisy f rom early morning traffic

    Breakfast was good value and machine coffee was excellent. Ace Hotel we use for overnight stop and is fine for this purpose. Only one bath towel, one plastic cup and one shampoo ( nobody wash)

    Stayed in May 2018

  • Reviewed: 11 April 2018

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night

    Nothing.

    Very convenient for autoroute, supermarket, restaurants and service station. Safe parking, friendly staff, comfortable rooms and good buffet breakfast. We have stopped there more than 10 times.

    Stayed in March 2018

  • Reviewed: 12 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hard beds Lumpy pillows - only 1 each despite requesting 2! NO WIFI in room 211 only reception! Old fashioned decor Nasty shower curtain -yuk!! WOULD NEVER STAY HERE AGAIN!! Ace at Chartres is really lovely unlike this one!

    Near A75

    Stayed in November 2017

  • Reviewed: 20 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent for overnight stay while travelling through France . Comfortable, clean with secure car parking. Nice to walk around nearby lake following a long drive in the car.

    Stayed in October 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast buffet wasn't up to too much really. No fresh baguettes on offer, instead there were rolls of the quality you'd expect from a pack in the supermarket. Not a deal breaker though, we'll still be back.

    The location which was just a couple of minutes off the autoroute. The room was large and the beds very comfortable. The hotel was very clean and had secure parking. We travelled with our dog and there is a lake and some woodland outside the hotel and just across the road, ideal for some good exercise after a long day in the car.

    Stayed in September 2017

  • Reviewed: 14 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The fact that we were on the return from holiday!!

    The hotel is in an excellent location, especially for a stopover. Clean, well maintained, quiet, bed was comfortable, breakfast room very nice with the food being continually replenished. A short walk around the side and you have a buffalo grill, for a nice meal. This is our second stay and we wouldn't hesitate to stay again

    Stayed in September 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast seemed not worth the money from what we saw but there's a nice bakery just the other side of the motorway (near the supermarket) where we bought pastries and juice as well as lovely sandwiches for our journey. The shower was a bit feeble. Only real quibble with the room.

    Like a previous Ace hotel we've used, this hotel was basic but clean, good beds, and very convenient for the motorway. We ate at the Buffalo Grill next door (ok, good for kids, slow service) but there's a more authentic option just a couple of minutes further along which we didn't try.

    Stayed in July 2017

  • Reviewed: 23 August 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Breakfast could have been a bit more varied. They has an egg boiler but it was impossible to cook an egg properly as the water was not that hot so eggs ended up still raw or totally overcooked! Also the shower although quite roomy was not thermostatic and the temperature was affected by not only the taps or loo in your own room but by all the other rooms in the hotel! So a thermostatic valve would have made all the difference to comfort and saftey.

    The beds were the best we have found in hotels in France, they are usually far too hard for us but these were that little softer but still very supportive and comfortable. The rooms were clean ans well equipped, we had a triple room and there was sufficient space to move around the beds. Close to a selection a child friendly places to eat. We would stay there again and recommend for an overnight stop when travelling along the A75 in France.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The best hotel for one night stopover on the way to Spain. Close to motorway, but very quiet, nice lake near by, a lot of places to eat around, shopping centre, MCDonalds...Very comfortable bed, air conditioner. In simple words : The best value hotel around

    Stayed in July 2017

  • Reviewed: 24 July 2017

    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was very clean, comfortable, light and airy. The staff spoke good English and were very helpful. It was a very good place to stop whilst travelling as it is so close to the motorway. There is a nice restaurant very nearby.

    Stayed in June 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms have become a bit dated and there was a smell of old / stale smoking in the room which was not nice, and because of the room smell I would not stay at this ace again :(

    Breakfast was nice and the staff were very good

    Stayed in June 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    I had to be very careful with the room door to make sure it locked on the way out. At first it stuck in the unlocked position.

    Given that it was so close to the A75 Autoroute, the hotel was remarkably quiet. It isn't a holiday hotel, but is absolutely perfect for overnight stops for people like us travelling from the UK to Spain. The immediate surroundings are, shall we say, unpromising, but the area is overlooked by beautiful green hills and was next to a country park with a lake, convenient for an after-dinner stroll. The hotel doesn't do dinner, but is only 2 minutes walk from a Buffalo Grill, so no problems there. Unlike the Hotel Ibis next door, the Ace Hotel car park is fenced and secured at night. It's also only a couple of minutes' drive from a Carrefour supermarket where you can get cheap fuel.

    Stayed in May 2017

  • Reviewed: 10 April 2017

    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Very difficult to find in the dark, sat nav sent round in circles, had to phone hotel for directions, however it is just off the motorway and the receptionist stayed on the line until we found it! The carpet looked a bit old. No coffee making facilities, only vending machines.

    Good sized room, very comfortable large bed, helpful staff.

    Stayed in March 2017

  • Reviewed: 23 March 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    TV channels rather restricted - would like a few English language options such as BBC News and CNN.

    Friendly staff, comfortable room, great shower and excellent breakfast.

    Stayed in March 2017

  • Reviewed: 10 December 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Taken two payments one the 7th and one on the. 8th ,rang reception promised to send a email confirming I had paid still waiting for e mail contacted again today!!

    Room clean extra pillows has requested easy access to motorway

    Stayed in December 2016

  • Reviewed: 8 December 2016

    • With a pet
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Close to the motorway and walking distance from a couple of local restaurants.I've stayed here a number of times and always found the staff very helpful.

    Stayed in November 2016

  • Reviewed: 28 November 2016

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Satellite on TV with so.me English channels. Otherwise perfect for stopover

    Good location for a stopover travelling through france to spain with dog. Large Carrefour close by for topping up with fuel.Next to wooded area with small lake & nice walk for dog.3 Restuarants within a couple of minutes walk. Rooms nice with ample free parking on site

    Stayed in November 2016

  • Reviewed: 12 November 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike, although provision of a kettle and a hairdryer would be good to have.

    Friendly welcome from a very helpful receptionist, who tried hard to help with an Internet problem.

    Stayed in November 2016

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    room was too warm and airconditioning did not work could only open window wide to let air in so not secure, if partly open would close on its own. would be better to have a lock position partly open shower attachment did not hold shower well so kept falling fown

    location by motorway good breakfast OK price

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Only moments from the autoroute but in a very rural setting. Three restaurants within easy walking distance. Quiet, comfortable and reasonably priced. Much better than the average overnight-stop chain hotels.

    Stayed in September 2016

  • Reviewed: 7 September 2016

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shower head was broken.

    A good value quiet and comfortable hotel. Ideal for a stopover to south of France. Lovely Auberge 5 mins walk away. Short distance from the motorway.

    Stayed in August 2016

  • Reviewed: 27 August 2016

    • Leisure trip
    • Family with older children
    • Family Room
    • Stayed 1 night

    It is not on the outskirts of Issoire, on the wrong side of the motorway so we didn't see Issoire.

    It was comfortable and very easy to find from the motorway

    Stayed in August 2016

  • Reviewed: 16 August 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Person on reception wasn't particularly friendly

    Clean room & comfortable beds. Good location for stop over on our way to the south of France. Close to restaurants & shop .

    Stayed in August 2016

  • Reviewed: 3 July 2016

    • Leisure trip
    • Family with older children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We came down for breakfast at 9.30 and there was not a great deal left...so had to keep asking for things, however, she was very busy though as running reception as well

    Location great straight off motorway, rooms lovely, clean, smashing beds, price for 1 room for 3 adults was fantastic. Buffalo grill restaurant right next door and bowling lane further round, all waking distance. Would Defo recommend. Staying there again next year on way down and return

    Stayed in July 2016

  • Reviewed: 27 June 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    taking note of customer requirements, ie said needed ground floor room as wife disabled, not only did we not get this we where put on top floor, there was a lift, but fair walk along both corridors to get to room, we booked at least 10 days before, pathetic

    staff good, no problems

    Stayed in June 2016

  • Reviewed: 9 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and restraints very close walked.

    Stayed in June 2018

  • Reviewed: 30 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Can’t think of anything.

    Excellent room and very comfortable bed. Helpful staff. Conveniently placed for a Buffalo Grill restaurant.

    Stayed in May 2018

  • Reviewed: 27 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean room, good breakfast

    Stayed in May 2018

  • Reviewed: 17 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location and value

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    First rate value for money, spacious room, very comfortable bedding and comfortable bathroom (very spacious shower) and great breakfast value

    Stayed in May 2018

  • Reviewed: 8 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    WiFi poor. Toilet seat broken. Shower door required a repair.

    Location, comfort, security

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • With a pet
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike.

    Excellent location, close by the motorway exit and a beautiful park with lake. Friendly staff. Good facilities. Comfortable room.

    Stayed in May 2018

  • Reviewed: 5 May 2018

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    All was perfect.

    Easy to find, good price, very nice staff.

    Stayed in May 2018

  • Reviewed: 28 April 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location is ok but better to stay on opposite side of motorway nearer shopping centre & town.

    Good breakfast.

    Stayed in April 2018

  • Reviewed: 27 April 2018

    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff are always VERY helpful & friendly here. Absolutely 5* rating

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I like the hotel but still looking tired in the rooms

    Very convenient perfectly located 4 where we were going

    Stayed in March 2018

  • Reviewed: 27 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No problems

    As an overnight stop the Ace is always good

    Stayed in March 2018

  • Reviewed: 26 March 2018

    • With a pet
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No bar

    Stayed in March 2018

  • Reviewed: 12 March 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Next to motorway. Local restaurant (Buffalo Grill). 3rd floor room this time had been re-decorated.

    Stayed in March 2018

  • Reviewed: 3 December 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Secure parking. Easy access from motorway. Value for money

    Stayed in December 2017

  • Reviewed: 2 December 2017

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great, fresh croissants, proper fruit juice, lovely coffee, eggs to boil yourself, fruit and yoghurt, very good value.

    Stayed in December 2017

  • Reviewed: 25 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and comfortable but showing signs of wear. Easily accessed from the main route.

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    All ok

    Friendly staff. Comfortable bed. Very clean. Very quiet.

    Stayed in November 2017

  • Reviewed: 21 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was too warm and air conditioning used to cool it noisy

    Staff accommodating, clean, comfortable.

    Stayed in October 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Good value hotel with basic but comfortable rooms and nice communal areas v good breakfast.

    Stayed in September 2017

  • Reviewed: 18 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Handy for the motorway next day!

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Proximity to a75 and local restaurants. Quiet and room a bit larger than most

    Stayed in September 2017

  • Reviewed: 14 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Been here many times looking tired needs a refurb

    Good location

    Stayed in October 2017

  • Reviewed: 14 October 2017

    • With a pet
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very helpful staff after I left my iPad they contacted me and arranged postage to return it.

    Stayed in September 2017

  • Reviewed: 28 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    Everything was excellent.

    Stayed in September 2017

  • Reviewed: 27 September 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a problem with the shower holder.

    Clean and comfortable room with comfortable bed. Secure parking

    Stayed in September 2017

  • Reviewed: 24 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good value for an overnight stay friendly helpful staff.

    Stayed in September 2017

  • Reviewed: 17 September 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It would be good if there was tea/coffee making facilities in the rooms.

    Comfy beds and clean rooms . Friendly staff.

    Stayed in August 2017

  • Reviewed: 8 September 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Easy to find just off A75 - great secure parking - breakfast good.

    Stayed in September 2017

  • Reviewed: 2 September 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Asked fir cot and never got it

    Stayed in August 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Just off J9 of the A75 plenty of parking space,recreation area and local restaurant. Supermarket near for fuel and Mc D

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unable to deal with late arrivals despite booking in advance and informing them that we get there late.

    Comfortable beds

    Stayed in August 2017

  • Reviewed: 16 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Internet signal slow and disrupted at times.

    Good location. comfortable room. Value for money. Friendly, helpful staff

    Stayed in August 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle ... this would improve its overall rating

    Location to motorway

    Stayed in August 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Nothing springs to mind, a value hotel which delivered at its price.

    Location on relation to road network, good value breakfast.

    Stayed in July 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 1 night
    • Submitted via mobile

    Great location

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Tot be

    Si, molt net i corrrcte

    Stayed in July 2017

  • Reviewed: 13 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The AIR CON in our room I don't think was working properly.

    All was good and plentiful.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Just across the road is a very scenic walk around a lake. Also good for walking dogs.

    Stayed in June 2017

  • Reviewed: 3 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Very friendly staff, price-quality very good!

    Stayed in July 2017

  • Reviewed: 1 July 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Excrement on the back of the toilet seat

    Comfortable room and a very good breakfast

    Stayed in June 2017

  • Reviewed: 18 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    NO negatives

    Modern smart and clean. Large room and bathroom. Staff very helpfull and happy to speak english to us.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Shower head was broken

    Great location, good value

    Stayed in June 2017

  • Reviewed: 13 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothingg

    Everything was

    Stayed in May 2017

  • Reviewed: 10 June 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good value for money and close to motorway.

    Stayed in May 2017

  • Reviewed: 8 June 2017

    • Couple
    • Double Room
    • Stayed 1 night

    nothing

    clean spacious modern room, comfy beds, helpful staff, nice breakfast

    Stayed in May 2017

  • Reviewed: 30 May 2017

    • With a pet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No dislikes.

    Convenient location to autoroute, supermarket fuel and eating establishments. We asked for a ground floor room for ease of puppy access.

    Stayed in May 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    English speaking staff. Close to restaurants and supermarket.

    Stayed in May 2017

  • Reviewed: 28 May 2017

    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, comfortable and clean

    Stayed in May 2017

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