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Reviews of Novotel Aix-en-Provence Pont de L'Arc 4 stars

Avenue Arc de Meyran, 13100 Aix-en-Provence, France

#37 of 48 hotels in Aix-en-Provence

Guests' Choice

Review score

Based on 468 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.2

  • Location

    7.2

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7

  • Free WiFi

    7.8

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Showing 1 - 66

  • Reviewed: 1 September 2018

    5.4
    It was ok
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted via mobile

    We did't liked the fact that the rooms are much smaller than they appear in the pictures. The toiled has a constant bad odour. When we booked the room it said that breakfast is included but it turdned out it wasn't. The breakfast is not worth the money.

    We liked the yard and the pool.

    Stayed in August 2018

  • Reviewed: 20 August 2018

    4.6
    Ok for a stop over
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    The room itself was old fashioned and in need of modernisation. It was also not clean. The toilet was very dirty and generally didn't feel clean. The pool was also in need of modernisation. The water wasn't very clean.

    The size of our room was good. The restaurant area was nice and reception area was modern

    Stayed in August 2018

  • Reviewed: 6 August 2018

    4.6
    Nice summer terrace and swimming pool
    • Leisure trip
    • People with friends
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Location is quite far away from city centre so you need to add extra 15 euros for taxi. During festival it is sometimes almost impossible to find taxi. Rooms look very old and need refurbishment, very poor impression.

    Nice summer terrace and swimming pool

    Stayed in July 2018

  • Reviewed: 5 August 2018

    5.4
    It was ok for 1 night but not for more.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Room was tooooooo small. I paid for a room for 3 but got a very small room that barely can fit for 2. Restaurant was unable to serve the dinner in fair time cause it was crowded.

    Swimming pool is nice and staff are friendly.

    Stayed in July 2018

  • Reviewed: 3 August 2018

    6.3
    Nice pool area next to the high way.
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    The breakfast in the hotel was good but the dinner was horrible. The menu was very confusing and dishes were uneatable. This is something that hotel management should take seriously because there are no restaurant close to the hotel.

    Even the hotel is very close to the high way, you can't hear it to the pool area or in rooms. The pool area was nice.

    Stayed in July 2018

  • Reviewed: 30 July 2018

    2.5
    Cheap No Frills hotel with really old rooms and mouldy carpet.
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 4 nights

    Was out of the centre of Province, had no facilities near by. The room was dark and mouldy and we were put in a road facing room with a lot of traffic noise. The property is self rated at 4 star but actually it would struggle to get a 2 star in the rooms. Reception area is tidy but when you see the room it is a severe disappointment. Very budget, very very basic at the least. Did not want my son to swim in the little swimming pool, much smaller than the picture shows as there were so many children and people in it there was no room and wasn't sure about the hygiene of the pool. Meal at dinner was awful also.

    Nothing

    Stayed in July 2018

  • Reviewed: 25 July 2018

    5.4
    A comfortable overnight stay
    • Leisure trip
    • Group
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    The room smelt of cigarette smoke. It wasn't within walking distance of the Aix centre.

    The pool and garden were very nice. The beds were very comfortable. There was good easy parking

    Stayed in July 2018

  • Reviewed: 24 July 2018

    7.9
    A very nice place for my daughter and I to stay on our ten day road trip across France!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night

    The lobby and bar were lovely--modern and fresh! The staff were very helpful and we enjoyed being away from very busy old town. It was a quick uber/taxi trip. The pool was also very nice!

    Stayed in July 2018

  • Reviewed: 19 September 2017

    9.2
    Good
    • Leisure trip
    • Group
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    We'll, the bar could be better appointed.

    We were pleasantly surprised. Nice rooms, good service, right price, the bar open after 23:00. Positive ambience.

    Stayed in September 2017

  • Reviewed: 8 September 2017

    5.0
    Has probably been a good Novotel... a few years ago
    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa
    • Stayed 1 night

    Just along the motorway, so forget about opening your windows. Old hotel, in real need for renovation of the rooms. In the room, feels dark and packed, quite small rooms.

    Well located

    Stayed in September 2017

  • Reviewed: 4 August 2017

    8.3
    Very nice would go again
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 7 nights
    • Submitted via mobile

    The decor in the corridors and rooms was a bit dull

    The staff were very nice and helpful. There was free secure parking. The outside grounds were very nice

    Stayed in August 2017

  • Reviewed: 3 August 2017

    10
    Everything was perfect.
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. I made my first and last reservation with Airbnb and one week before was cancelled by the owner. Fortunatelly I found this Novotel.

    Everything was perfect. Crew really polite. Swimming pool, breakfast, parking, location close to the highway...

    Stayed in August 2017

  • Reviewed: 13 July 2017

    6.7
    Good communal areas, worn rooms, understaffed.
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    The receptionist was unhelpful when we checked in. Even though I filled in the field for children & sent a note- our room was not prepared with the extra bed for the kids. She complained that she "always had these problems with Booking.com". She also put us into a room overlooking the parking even though we booked 4 months in advance. The rooms facing the pool & gardens seemed to have been refurbished while ours was quite worn.

    The communal areas, the garden & the pool were nice.

    Stayed in July 2017

  • Reviewed: 7 July 2017

    5.8
    Pool nice, not busy, clean
    • Leisure trip
    • Group
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    old carpet in halls and rooms, wanted 2 beds.. 1 was double bed, 1 was pull out. Taxi to aix city centre on way home, buses don't run at night

    Pool nice, not busy, clean Bus picked up outside of hotel to go to city centre just 1.10eu.

    Stayed in July 2017

  • Reviewed: 1 July 2017

    5.8
    far from city centre
    • Business trip
    • Solo traveller
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 2 nights

    The hotel is 1 h walk from the city centre. Breakfast as well as a beer in the bar in the evening are extraordinary expensive. The staff is friendly but seem not to have much an idea about Aix, e.g. transport by bus or train to Marseilles airport, etc.

    The hotel rooms are clean and large, and air condi is working, wireless also good

    Stayed in June 2017

  • Reviewed: 2 June 2017

    7.9
    enjoyable stay
    • Leisure trip
    • Group
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 5 nights

    Nothing in particular

    Quite good location but you need a car or taxi to get into Aix en Provence. Bust service stops early evening so you need to get taxi back

    Stayed in June 2017

  • Reviewed: 18 August 2018

    6.7
    The bed
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    It’s an old hotel

    The bed

    Stayed in August 2018

  • Reviewed: 4 August 2018

    9.2
    Lovely hotel rooms are basic but clean and comfortable.
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Lovely hotel rooms are basic but clean and comfortable. The restaurant and bar are very good and pool and gardens very clean and attractive

    Stayed in August 2018

  • Reviewed: 30 July 2018

    2.5
    Get me out of here now!
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 7 nights

    Everything. Awful rooms small and OLD. Get me out of here.

    Nothing.

    Stayed in July 2018

  • Reviewed: 22 July 2018

    8.3
    Friendly staff at reception
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Bathroom not too clean

    Friendly staff at reception Nice pool Near the motorway easy access Good aircon Quiet

    Stayed in July 2018

  • Reviewed: 6 June 2018

    9.6
    An ideal location to explore Aix-en-Provence with helpful staff.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    The staff at the front desk were very helpful and friendly and made us feel welcome. They also were keen to explain how to get around the area.

    Stayed in May 2018

  • Reviewed: 5 April 2018

    8.8
    Facilities and close to Aix rooms excellent and cleanliness ...
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 6 nights
    • Submitted via mobile

    Cost of dining very expensive

    Facilities and close to Aix rooms excellent and cleanliness superb

    Stayed in April 2018

  • Reviewed: 16 December 2017

    5.0
    One night business stand
    • Business trip
    • Group
    • Superior Double Room with Sofa
    • Stayed 1 night

    I use Novotel when traveling for business, but this property is quite old and some amenities are not at the Novotel standard level

    Stayed in December 2017

  • Reviewed: 24 September 2017

    4.6
    Carpet in the room was filthy
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Carpet in the room was filthy

    Stayed in September 2017

  • Reviewed: 21 September 2017

    8.8
    very pleasant stay.
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, easy access to city.

    Stayed in September 2017

  • Reviewed: 23 August 2017

    10
    Very family friendly.
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Very family friendly.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    7.5
    Food.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 7 nights
    • Submitted via mobile

    Food. BF always the same

    Stayed in August 2017

  • Reviewed: 4 August 2017

    7.5
    Nice breakfast
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    No bar service inside pool area

    The breakfast was good. I was afraid of noise from the highway but it was fine actually.

    Stayed in August 2017

  • Reviewed: 23 July 2017

    7.1
    Breakfast was fine and everything there looked nice and...
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    Small rooms and a typical 3 star hotel but that seems to be a sad trend ☹️.

    Breakfast was fine and everything there looked nice and clean.

    Stayed in July 2017

  • Reviewed: 10 July 2017

    10
    Excellent Hotel with Welcomung Staff
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sofa
    • Stayed 1 night
    • Submitted via mobile

    I can't find any negatives.

    Excellent friendly staff. Rooms and bed were comfortable. Reasonable room rates.

    Stayed in July 2017

  • Reviewed: 4 July 2017

    6.3
    The breakfast is great!
    • Leisure trip
    • Group
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    The staff is really rude and unhelpful.

    The breakfast is great!

    Stayed in July 2017

  • Reviewed: 18 June 2017

    9.6
    Memoral Place
    • Business trip
    • People with friends
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    NA

    I like the view

    Stayed in May 2017

  • Reviewed: 6 June 2017

    8.8
    Great swimming pool.
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Great swimming pool. Not too crowded. Very good value for money

    Stayed in June 2017

  • Reviewed: 6 February 2017

    9.2
    very good hotel, clean and friendly.
    • Business trip
    • Solo traveller
    • Superior Double Room with Sofa
    • Stayed 1 night

    very good hotel, clean and friendly. ideal for business trip.

    Stayed in February 2017

  • Reviewed: 22 November 2016

    5.8
    Location of the hotel very convenient to access motorway
    • Leisure trip
    • Family with young children
    • Superior Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    First floor was under refurbishment and it was difficult to use

    Location of the hotel very convenient to access motorway

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 21 February 2016

    8.8
    Friendly and helpful staff.
    • Leisure trip
    • Couple

    No tangible dislikes.

    Friendly and helpful staff. Very good breakfast. Comfortable and quiet room overlooking the pool and gardens. Excellent free parking facilities. Good location to tour the area.

  • Reviewed: 10 January 2016

    9.2
    Very convenient place if you want to spend a night during...
    • Leisure trip
    • Family with young children

    Carpet in the room was not so clean.

    Very convenient place if you want to spend a night during long travel between Italy and Spain. Breakfast was nice.

  • Reviewed: 1 October 2015

    9.6
    Friendly and helpful staff at check-in and restaurant.
    • Business trip
    • Couple

    Friendly and helpful staff at check-in and restaurant.The breakfasts were very good and while we don't often eat dinner in hotels, we had a couple of meals here and were pleasantly surprised that they were very good. The room was spacious, comfortable, clean and quiet and we slept very well. There was a decent desk for working and the wifi was fine. We left the car behind one evening and bussed into the town centre for dinner (bus stop just across the road and it cost about 1 Euro each) - the 30 minute walk back was easy but not particularly pleasant, but we knew it wasn't a city-centre hotel when we booked. The garden and pool area provide a pleasant outlook and outdoor dining area, although we didn't use the pool. Some people have mentioned difficulty finding the hotel but google maps guided us straight there and it was signposted once we got close. There is plenty of free parking. We would stay here again if we are back in Aix.

  • Reviewed: 7 September 2015

    5.4
    Location right next to freeway so not exactly scenic.
    • Leisure trip
    • Couple

    The whole hotel is extremely "tired". There is an overpowering smell of air freshener when you walk in which one has to think is there to mask a less pleasant smell. All carpets and paintwork could do with renewal. Having said that, the staff are extremely friendly and helpful.

    Location right next to freeway so not exactly scenic. However getting into the town is relatively easy. Bed comfortable and shower quite good.

  • Reviewed: 27 August 2015

    8.3
    Great hotel for a few nights if you want to be close to...
    • Leisure trip
    • Family with young children

    The hotel is located next to the highway wich may turn some off. There is very little traffic noice though.

    Great hotel for a few nights if you want to be close to Aix-en-Provence but not in the city center. We stayed here one night as an overnight stay on our way from Corsica back to the Netherlands. The rooms are basic but clean and with comfortable beds. There is free and ample parking place, internet is free as well. The breakfast with a wide variety of breads, cereals, fruits and pastries was a treat. Lovely outdoor grounds and pool. The city center is 5 tot 10 minutes by car.

  • Reviewed: 23 August 2015

    9.6
    If I could've given an even higher rating to the...
    • Leisure trip
    • Family with young children

    When you first show up, the look of the building and the room is a bit disappointing. And you will wonder why it's so highly rated. But people don't love it for the physical building (which is a bit unfashionable, though clean at least); they love it for the incredible breakfasts, lovely back yard pool and tons of games to be borrowed and played. Great patio to sit on, friendly staff, easy parking, good place to be a base to tour this part of Provence.

    If I could've given an even higher rating to the breakfast, I would have. It was the best hotel breakfast buffet. Tons of great choices, from healthy to decadent, and honestly good quality for all. Overall, such a great place with children -- we loved the ping pong, badminton, and boules. It was so relaxing and fun, there were a couple days we didn't even leave the pool and hotel (and we are normally a family that spends the whole day touring around). Lots of families here, and it's obvious why (especially since children are not charged for breakfasts or the cots set up for them in the room). Good central location for various outings, though everything seems about an hour away in any direction. But that's Provence for you.

  • Reviewed: 16 August 2015

    5.8
    Friendly welcome.
    • Leisure trip
    • Family with young children

    Beds were like camp beds (both double and children's). Very dated. Room had thread bare carpets, while appearance looked very dated and not maintained. Breakfast cost 16.50 Euros and was not well organised, having to make numerous trips for a simple breakfast, from table to serving area.

    Friendly welcome. Pool on site.

  • Reviewed: 16 August 2015

    7.9
    Lovely garden.
    • Leisure trip
    • Family with older children

    The room was clean but too small.Too small elevator to carry your suitcases.

    Lovely garden.Close to Aix-en-Provence (If you have a car).Very helpful staff.Rich and tasteful breakfast.Easy to find.

  • Reviewed: 13 August 2015

    7.9
    The room is clean and comfortable to live in, receptionist...
    • Leisure trip
    • Family with young children

    The hotel is a little bit difficulty to find if follow GPS with the address, it takes time to arrive

    The room is clean and comfortable to live in, receptionist is very nice and warmly.Let us feel happy.

  • Reviewed: 26 July 2015

    10
    The hotel was absolutely beautiful with a lovely pool,...
    • Leisure trip
    • Couple

    The hotel was absolutely beautiful with a lovely pool, garden and patio area - really well landscaped with plenty of shade. Really attentive staff, and the restaurant was superb - quality of food and service was excellent. Large, well appointed rooms and the air conditioning worked really well - very easy to control. Would highly recommend.

  • Reviewed: 21 May 2015

    9.2
    Friendly staff, good breakfast, lovely terrace and...
    • Leisure trip
    • Family with young children

    The hotel is locate a few kms from Aix en Provence city centre. There is limited public transport available. If you have a car, you end up paying parking charges at Aix.

    Friendly staff, good breakfast, lovely terrace and restaurant area, free parking and wifi.

  • Reviewed: 8 January 2015

    7.1
    The staff were friendly and helpful.
    • Leisure trip
    • Family with young children

    The plastic bath tub was ludicrously small, and slightly grubby. The toilet wasn't clean. The pillows were cheap polyurethane filled affairs. My wife complained about the lack of complimentary bathroom products.

    The staff were friendly and helpful. As others have said, the breakfast was good and this appears to be one of the few places where you could elect to have breakfast included for a nominal charge. The place was good for young children with lots of games in the communal area. The outside terrace would be nice in warmer weather. Wifi was reliable.

  • Reviewed: 13 May 2016

    9.2
    Clean room and beautiful garden.
    • Leisure trip
    • Family with young children

    Clean room and beautiful garden. Good for family.

  • Reviewed: 10 May 2016

    8.8
    The staff were very kind.
    • Leisure trip
    • Family with young children

    The bed mattress could be better.

    The staff were very kind. The breakfast was very good and complete. Free parking and wifi.

  • Reviewed: 5 May 2016

    10
    Staff were extremely helpful
    • Leisure trip
    • Couple

    Staff were extremely helpful

  • Reviewed: 5 April 2016

    9.2
    Big size room and facilities are good staff is welcoming.
    • Leisure trip
    • Couple

    Big size room and facilities are good staff is welcoming.

  • Reviewed: 2 April 2016

    7.1
    Verry friendly staff.
    • Leisure trip
    • Family with older children

    The beds are not very comfertable.

    Verry friendly staff. Nice breakfast buffet

  • Reviewed: 20 October 2015

    10
    Excelent
    • Business trip
    • Solo traveller

    Excelent

  • Reviewed: 27 August 2015

    8.8
    free wifi and parking
    • Leisure trip
    • Family with older children

    free wifi and parking breakfast good, tasty

  • Reviewed: 26 August 2015

    7.9
    A great range of facilities for the children and a lovely...
    • Leisure trip
    • Family with young children

    A great range of facilities for the children and a lovely outside area to the bar.

  • Reviewed: 11 August 2015

    7.9
    everything is good.
    • Leisure trip
    • Family with young children

    nothing

    everything is good. the staff are helpful, thanks!!

  • Reviewed: 3 August 2015

    7.9
    Near to city centre
    • Leisure trip
    • Family with young children

    Far from tgv train station

    Near to city centre

  • Reviewed: 29 July 2015

    6.3
    Hotel with lots of free parking pool and beautiful garden.
    • Leisure trip
    • Family with older children

    Room was very small for 4 persons + dog.

    Hotel with lots of free parking pool and beautiful garden. Friendly staff.

  • Reviewed: 14 July 2015

    8.3
    Pillows were uncomfortable, unfortunately.
    • Leisure trip
    • Group

    Pillows were uncomfortable, unfortunately. Otherwise excellent hotel. Cannot control lights in the room individually

  • Reviewed: 13 July 2015

    5.4
    Beds were very uncomfortable.
    • Leisure trip
    • Family with young children

    Beds were very uncomfortable.room was too small for a family of four.they had no better rooms even if we were willing to pay for an upgrade.

  • Reviewed: 6 July 2015

    8.3
    Breakfast on the terrace in the morning sunshine
    • Leisure trip
    • Couple

    Breakfast on the terrace in the morning sunshine Helpful staff

  • Reviewed: 29 June 2015

    7.9
    frindly staff , lots of space at parking lot
    • Leisure trip
    • Family with older children

    A/C unit did not cool enogh , but it was ok

    frindly staff , lots of space at parking lot

  • Reviewed: 28 June 2015

    10
    Perfect location, lovely staff, lovely hotel and lovely food
    • Leisure trip
    • Group

    Perfect location, lovely staff, lovely hotel and lovely food

  • Reviewed: 2 June 2015

    7.9
    Friendly
    • Leisure trip
    • Couple

    Bed and pillows

    Friendly

  • Reviewed: 2 May 2015

    7.9
    Quiet and comfortable
    • Business trip
    • Group

    Quiet and comfortable

  • Reviewed: 1 January 2015

    7.1
    Excellent service
    • Leisure trip
    • Couple

    The room needed an urgent refurbishment!

    Excellent service

There are also 16 reviews without text. These impact the overall review score.

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