Reviews of Hôtel Life Marseille VP - Vieux Port
35 Quai Des Belges, 13001 Marseille, France
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Reviewed: September 10, 2025 · Stayed in September 2025
Verified reviewGreat location close to everything.
Nothing
Reviewed: September 8, 2025 · Stayed in September 2025
Verified reviewGreat location. Excellent breakfast.
Small bedroom just fitting a small double bed. Bed had a dip in the middle.
Reviewed: September 8, 2025 · Stayed in September 2025
Verified reviewReviewed: September 7, 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and helpful
The room wasn’t as clean as it could have been.
Dear Kristin, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the friendliness and helpfulness of our team — your kind words mean a lot to us. We are, however, sorry to learn that the cleanliness of your room did not fully meet your expectations. Please accept our sincere apologies. Your comments have been shared with our housekeeping team so that immediate improvements can be made. We hope to have the opportunity to welcome you again soon and offer you an even better experience. Best regards, The team at Life Hotel Marseille Vieux Port
Dear Kristin, Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the friendliness and helpfulness of our team — your kind words mean a lot to us. We are, however, sorry to learn that the c… Show more
Reviewed: September 7, 2025 · Stayed in August 2025
Verified reviewReviewed: September 7, 2025 · Stayed in August 2025
Verified reviewThe location is amazing. The stuff was really kind and helpful-with the luggage (on our check out), with changing us rooms to the first floor since my mother has a bit of a difficulty with the stairs (because the elevator was not functioning). The room was excellent and with a perfect view of the port. The private parking they recommended was next to the hotel.
After we booked the room, then it was mentioned that you have one+ floor by stairs before arriving to the “first” floor, and that the elevator starts at the first floor. When we arrived in the evening, we had to carry our luggage upstairs which was a bit hard-after our 10am trip. We believe you should have your page informed from the beginning that yes, it has an elevator, but after 40 steps when arriving.
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewReviewed: September 6, 2025 · Stayed in August 2025
Verified reviewView and location are great. As expected. Staff very polite and heplfull. Breakfast was good, not many options to chose from, but good enough.
Reception was on the second floor and the elevator starts from there up. The bed was very high from floor and not very confortable. No car park, no space for drop off in front of the hotel. Had to walk on the stairs with all the lugage.
Dear Marius, Thank you for taking the time to share your feedback following your stay with us. We take your comments very seriously, as part of our ongoing efforts to continuously improve our services. We are currently in the process of renewing our jam selection and developing more homemade savory products for our guests to enjoy. We are truly sorry to hear that the bedding did not meet your expectations. Regarding parking, we understand that it can be an inconvenience. Unfortunately, our hotel is located right in the heart of downtown Marseille, on a street where parking is quite limited. This is one of the trade-offs of being in such a central location, which otherwise offers easy access to the city's main attractions. We sincerely hope to have the opportunity to welcome you again, and to find together the room that would best meet your needs and ensure a fully satisfying experience. Please don’t hesitate to reach out to our team for assistance with your luggage—we are always happy to help whenever possible. Kind regards, Guillaume Ouvrard On behalf of Life Hotel
Dear Marius, Thank you for taking the time to share your feedback following your stay with us. We take your comments very seriously, as part of our ongoing efforts to continuously improve our services. We are currently in the process of r… Show more
Reviewed: August 31, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 27, 2025 · Stayed in August 2025
Verified reviewLocation
So many stairs! Elevator not working!
Dear Karen, Thank you for sharing your feedback regarding your stay with us. We are glad to hear that you enjoyed our location and found your room clean and comfortable. We apologize for the inconvenience caused by the stairs and the elevator being out of service during your stay. Please be assured that we are taking steps to resolve this issue as quickly as possible. We hope to have the pleasure of welcoming you back for an even more comfortable experience. Kind regards, Guillaume Ouvrard For Life Hôtel Vieux Port
Dear Karen, Thank you for sharing your feedback regarding your stay with us. We are glad to hear that you enjoyed our location and found your room clean and comfortable. We apologize for the inconvenience caused by the stairs and the ele… Show more
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewIt’s close the vieux port , super great location
The elevator was broken, the kitchen seemed a bit dirty
Dear Hala, Thank you for your feedback. Please be assured of our full commitment to have our external service provider resolve the elevator malfunction as soon as possible. In the meantime, our team remains fully available to assist our guests with their luggage. Regarding the kitchen, we follow a strict cleaning process, but we take note of your comments to continue improving our services. Kind regards, Guillaume Ouvrard For Life Hôtel Marseille Vieux-Port
Dear Hala, Thank you for your feedback. Please be assured of our full commitment to have our external service provider resolve the elevator malfunction as soon as possible. In the meantime, our team remains fully available to assist our gu… Show more
Reviewed: August 24, 2025 · Stayed in July 2025
Verified reviewThe reception area along with the dining space
The stairs at the entrance made it difficult—I had to carry all the bags myself to reception. There should be an escalator so I can transport the bags easily all the way to reception.
Dear Ahmed, We thank you for your comment about our reception area, concerning the stairs and the luggage, we have a team who are here to help, do not hesitate to ask help if they don't see you. Respectfully, Yassine, Team Life
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewThe view from the room was excellent.
The lift was not working which meant carrying suitcases and traversing ourselves up and down four flights of stairs each time. The room was a little tight (but made up for by the view) and the Airconditioning could not be dropped lower than 22 degrees so was a little hot.
Dear Warren, Thank you for taking the time to leave this review about your stay at the Life Hotel. We are happy to read that you enjoyed the view from your room. We apologize again for the issue with the lift. We hope that this inconvenience did not tarnish your experience of the city. Best regards, Marie, Team Life
Dear Warren, Thank you for taking the time to leave this review about your stay at the Life Hotel. We are happy to read that you enjoyed the view from your room. We apologize again for the issue with the lift. We hope that this inconvenienc… Show more
Reviewed: August 22, 2025 · Stayed in June 2025
Verified reviewDid not enjoy our stay at all
Everything. Still traumatized
Dear Mr. Jerome, Thank you for your feedback. I am, however, sorry that our hotel did not meet your expectations. It is rare for us to receive such a review, and I would kindly invite you to contact us, particularly via the Booking.com messaging system, to provide more details on what aspects of your stay were unsatisfactory. We are aware that the elevator malfunction during your stay may have contributed to your dissatisfaction, and we sincerely apologize for this inconvenience. We look forward to hearing from you. Kind regards, Guillaume Ouvrard For Life Hôtel Marseille Vieux-Port
Dear Mr. Jerome, Thank you for your feedback. I am, however, sorry that our hotel did not meet your expectations. It is rare for us to receive such a review, and I would kindly invite you to contact us, particularly via the Booking.com mes… Show more
Reviewed: August 22, 2025 · Stayed in August 2025
Verified reviewGreat location, best view for the old port. Staff are super friendly. Thanks a lot to Mélenie, Anne and Guillaumat for helping me move my luggages!
The bed is a bit soft.
Dear Yuan, Thank you for sharing your feedback on your experience at Life Hôtel. We are delighted to have contributed to making your stay enjoyable! We look forward to welcoming you again in Marseille! Marie, Life Team
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewPerfect location. Right next to all the restaurants and bars and also to the tourist spots.
Room was quite small but it’s France so that it’s uncommon
Dear Alison, We really thank you for your beautiful comment, for the room, the next time don't hesitate to tell us that you want a bigger room, we hope to see you again during your next trip at the Phocean city. Respectfully, Yassine, Team Life
Dear Alison, We really thank you for your beautiful comment, for the room, the next time don't hesitate to tell us that you want a bigger room, we hope to see you again during your next trip at the Phocean city. Respectfully, Yassine,… Show more
Reviewed: August 19, 2025 · Stayed in July 2025
Verified reviewLocation , comfort , kind hotel staff
Hello! Thank you for your valuable feedback, and we hope to see you again on your next visit to the Phocaean city. Respectfully, Yassine, Life Team
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewThe staff was great. We met an extraordinary personal guide.
Dear AlexMos, We really appreciate your beautiful comment and we hope to see you again during your next trip at the Phocean City. Respectfully, Yassine, Team Life
Reviewed: August 18, 2025 · Stayed in August 2025
Verified reviewLocation perfect
To much stares, the elevator was not working
Dear Cubillos, We really appreciate your beautiful comment and we are so sorry about the elevator, we hope despite the elevator that you appreciate your stay and we hope to see you again with the elevator. Respectfully, Yassine, Team Life
Reviewed: August 16, 2025 · Stayed in August 2025
Verified reviewReviewed: August 16, 2025 · Stayed in August 2025
Verified reviewIt is so quaint, charming, but modern and the staff are all warm and it’s feels like a community but elevated. Perfect location right in the middle of everything, the views are stunning and it’s very quiet and peaceful but close to where the fun is! I’m definitely coming back
It’s right in the middle of Vieux Port and everything is just a few steps away. Check-in and out was so easy going and smooth
Hi Cameron, Reading your kind words truly made our day! We're thrilled that you felt the effortless blend of luxury and warmth we strive to create. Your description “quiet, charming, but modern” and “peaceful yet close to the fun” captures our vision perfectly. Thank you as well for highlighting the smooth check-in and check-out process. We genuinely want every guest to feel relaxed and cared for from start to finish. We can't wait to welcome you back very soon! Warm regards, Nadia TEAM LIFE
Hi Cameron, Reading your kind words truly made our day! We're thrilled that you felt the effortless blend of luxury and warmth we strive to create. Your description “quiet, charming, but modern” and “peaceful yet close to the fun” ca… Show more
Reviewed: August 13, 2025 · Stayed in August 2025
Verified reviewVery freindly staff, exceptionaly clean rooms, good location if you want to be in the port
The windows of the room don’t lead outside, only to an inside block with a glass ceiling, it is very hard to get any air in. The matrace was pretty worn, we continued to slide to the middle of the bed.
Dear Matej Thank you for sharing your feedback. We are delighted that you enjoyed the friendliness of our staff, the exceptional cleanliness of our rooms, and our prime location in the heart of the port. We are sorry for the inconveniences you encountered during your stay. Since your visit, we have replaced the mattress to ensure greater comfort for our guests. Regarding the windows, our Cocoon with Old Port View rooms offer an opening directly to the outside, providing a different brightness and view. We look forward to welcoming you again and giving you the opportunity to discover this room category. Kind regards, Guillaume Ouvrard For Life Hôtel Marseille Vieux Port
Dear Matej Thank you for sharing your feedback. We are delighted that you enjoyed the friendliness of our staff, the exceptional cleanliness of our rooms, and our prime location in the heart of the port. We are sorry for the inconvenience… Show more
Reviewed: August 7, 2025 · Stayed in August 2025
Verified review